Customer Experience - Contact Center - Improve your customer experience KPIs with Talkdesk's AI-infused omnichannel cloud contact center

Jérémy Carvalho

Talkdesk

Commercial Account Executive

FY 24 Q3 Attainment (Aug-Oct) - 125%
>Pipeline Generated - $1,993,199.53

FY24 Q2 Attainment (May-July) - 118%
>Pipeline Generated - $524,440.89
>QM% to Target - 105%	
										
FY24 Q1 Attainment (Feb - Apr) - 126%
>Pipeline Generated - $635,044.69
> QM % To Target - 113%

FY23 Q4 Attainment (Nov-Jan) - 95%
> Pipeline Generated - $953,753.38
> QM % To Target - 113% 

FY23 Q3 Attainment (Aug-Oct) - 91%
> QM % To Target - 113% 
> Pipeline Generated: $717,867.20
> Ranked 3rd in Global SDR Performance Program

FY23 Q2 Attainment (Jun-Jul) - 100%
> QM % to Target: 100%
> Pipeline Generated: $420,208.43

Commercial Business Development Representative

Strategic Sales Development Representative 

My role as a Strategic Account Development Representative allows me to works closely with Talkdesk's most important clients to build prolonged, loyal and strategic cooperation. I have acquired as specific set of skills that include multi-functional leadership, strategic planning, and the ability to effectively support Industry and Strategic AE’s to help with early stage pipeline development of sales.

Account Development Representative

News4U

Retail Manager

Bachelor of Arts graduate from Maynooth University, having double majored in Business and Geography (2:1). Throughout my academic years (2017-20) I worked part time as retail manager in News-4-U, gaining a wide variety of skills which has proved key in becoming a highly professional and dependable employee. 

October 2021 saw my transition from retail management into account development, embarking on a journey with market leading CCaaS company, Talkdesk. As an Account Development Representative (ADR) I work with Talkdesk's most important clients to build prolonged, loyal, and strategic relationships. This position demands a set of skills that include multi-functional leadership, strategic planning, effective communication and the ability to support Industry and Strategic AE’s to help with early stage pipeline development to effectively close sales.

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The Battle

Jérémy Carvalho

Cian Hutchinson

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