Customer Experience - Contact Center - Improve your customer experience KPIs with Talkdesk's AI-infused omnichannel cloud contact center

Jérémy Carvalho

Botify

Strategic Account Executive

Talkdesk

Talkdesk is a cloud contact center solution for the customer-obsessed. With enterprise-class performance and consumer simplicity, Talkdesk CX Cloud™ empowers you to adapt your contact center to the evolving needs of your customers and teams. The results? Increased productivity, higher customer satisfaction, more cost savings and great customer experience.

Over 2,000 innovative enterprises around the world, including IBM, Canon, JohnPaul, and Fujitsu rely on Talkdesk to power their customer interactions.

Since 2011, our mission is to help organizations around the world build brand love and loyalty by delivering exceptional customer experiences.

Enterprise Account Executive

Gartner

Enterprise Sales Executive

Salesforce

Senior Account Executive 

2013 / 2015 : Senior Sales Executive
HR Digital Transformation : Selling HR solutions to new and/or current customers 
- Ability to lead and present web based sales presentations
- Define, deliver and negotiate proposals
- Strong customer relationship skills, including negotiation and objection-handling

2016 / 2017 : Sales Channel & Alliances
In charge of Partners & Alliances for IBM Collaboration & Talent Business Unit France
IBM Collaboration Solutions : Mail, Meetings, Chat, Docs, Content, Social Networking...

Senior Sales Executive

TalentSoft

Functional expertise in collaboration with project managers for the implementation of the Talentsoft’s modules
Product testing in order to ensure product quality with respect to the product vision and roadmap 
Product demonstrations to prospective clients

Functional Consultant

IBM France

IBM Software Group - France :  Associate HR Partner

Management relation on HR deployment issues and projects
GPEC ; Employment and Expertise Plan
Skills management: assessment and actions on high potential 
Actions on the individual performance , people review,  payroll (projection and analysis)

HR Partner Assistant

Manpower France

Sales Trainee– in charge of prospecting and creating new client opportunities

Sales Assistant

Calvin Klein

Strategic Account Executive : 10 years experience in the Saas industry
Sales methodology : MEDDIC and Value Selling
Experiences in Account Management & New business strategy
ex IBM, Salesforce, Gartner, Talkdesk. Botify

taplio

The Battle

Jérémy Carvalho

Elisa Mauro

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