Customer Experience - Contact Center - Improve your customer experience KPIs with Talkdesk's AI-infused omnichannel cloud contact center

Jérémy Carvalho

Talkdesk

Covering Pipeline and Pipeline Accessories - Hank Hill of Talkdesk

Senior Revenue Operations Specialist

Under the Revenue Operations org - work with the Business Development + Marketing + Sales team to build and improve processes.  Focus on improving prospecting and pipeline generation.

- Rebuilt + reorganized the outbound + inbound sequences in Outreach
- Built outreach content playbook + library of sequences based on use case/region
- Established method of determining success of sequences based on positive reply rate
- Worked with marketing to streamline inbound processes which cut SLAs in half
- Testing new outreach methods/copy to boost pipeline

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We've all been victims of bad customer service. Ready to experience a better way? Talkdesk is a global customer experience leader for customer-obsessed companies. 

Our cloud-based contact center solution provides a better way for businesses and customers to engage with one another. Our speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability. 

Over 1,800 innovative companies around the world, including IBM, Acxiom, Trivago, and Fujitsu partner with Talkdesk to deliver a better way to great customer experience. Learn more and request a demo at www.talkdesk.com.

Global Sales Optimization Specialist

Chili Piper

Enterprise Sales Development Representative

Founded in 2016, Chili Piper is on a mission to make meetings and email more automated and collaborative for businesses. 

Chili Piper focuses on automating the antiquated processes in scheduling and email that cause unnecessary friction and drop-off in the sales process – resulting in increased productivity and conversion rates throughout the funnel. 

Unlike the traditional method of inbound lead management, Chili Piper uses smart rules to qualify and distribute leads to the right reps in real time. Their software also allows companies to automate lead handoff from SDR to AE and book meetings from marketing campaigns and live events. With their sites set next on email, Chili Piper recently announced Chili Inbox, a collaborative inbox for revenue teams.

Companies like Square, Twilio, QuickBooks Intuit, Spotify, and Forrester use Chili Piper to create an amazing experience for their leads, and in return, convert double the amount of leads into held meetings.

Visit chilipiper.com to learn more!

Mid-Market Sales Development Representative

SDR Nation

SDR Nation is a community that aims to help our fellow SDRs grow and thrive in today's sales landscape

Founding Member

ShoppingGives

Helping build a community of retailers that value charity, supporting the community, and making an impact on the world!

Consulting with brands and retailers of all sizes on how to best implement giving and cause into their business. Enabling brands to give back with our ShoppingGives technology as well as just giving guidance on how to best activate on philanthropic campaigns.

Enterprise Business Development Representative

Victory Lap

Attended a one-week training course to prepare me for the nuances of B2B business processes.

Victory Lap Sales Candidate

NCSA Next College Student Athlete

Was a top performing Recruiting Coordinator at Next College Student Athlete, helping student athletes connect with over 30,000 college coaches nationwide through our top notch and industry leading recruiting platform. Equipping the student athlete and their families with elite solutions to the many problems of athletic recruiting.

Recruiting Coordinator (Sales Development Rep)

River Trails Park District

The Zone and Facilities Coordinator

Des Plaines Park District

Recreation Intern

Park District of Highland Park

Prairie Seating Corporation

Worked as an assistant and helped coordinate the sale of custom cushions for the disabled.  Designed and implemented a website for the corporation.

Business Intern

I'm the Talkdesk cadence scientist - and Salesloft is my laboratory

I help the Talkdesk sales and SDR team book more meetings, generate more pipeline, and remove obstacles from their workflows. From the routing to opp creation.

A GEEK about supporting sales teams + connecting brain science, transparency, and data into the world of tech and B2B sales!

Loved the Chicago SaaS tech ecosystem but now also love working remotely in San Diego.

taplio

The Battle

Jérémy Carvalho

Erich Beer

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