Customer Experience - Contact Center - Improve your customer experience KPIs with Talkdesk's AI-infused omnichannel cloud contact center

Jérémy Carvalho

Talkdesk

Regional Channel Sales Manager at Talkdesk

Kyriba

Partner Program Director - Southern Europe

Kyriba France

Channel Sales Manager Southern Europe

LivePerson

LivePerson creates meaningful, real time customer connections that help businesses increase conversions, reduce customer service costs and improve the consumer experience. LivePerson has 8,500 customers including some of the largest brands worldwide.

I am currently running the sales in France and Western Europe. I am focused on driving the strategy for targeted accounts to join, adopt and grow the LivePerson platform which drives success. This is enabled through strong ROI, domain expertise, references, first rate Professional Services and meaningful Account Management.

In addition to this I am also in charge of recruiting partners (IT integrators, Consulting Firms, VAR's etc.) to hep us to evangelize the market, support our existing customers (such as ORANGE or RailEurope), find and deploy new projects. I also work closely with the Marketing team to drive awareness to both new and existing clients, as well as working with the Professional Services teams who deploy and optimise the client base.

Sales Manager France

Dassault Systèmes

Exalead - OnePart  Indirect Sales Manager EWest & EMed

NICE Systems

In charge of developing the channels and indirect sales in France, BeLux, Maghreb and Middle East, with a 10M$ target!
Focusing on the high segment applications (RTI/IA/WFM) of the portfolio to recruite new kind of partners.

Alliance Manager Western Europe

Coheris

Après avoir occupé la fonction de Responsable Commercial COHERIS GLOBAL SERVICES – Pôle Groupware & Offres Partenaires, où à la tête d’une équipe de 2 commerciaux séniors et d’un chargé de recrutement, j'ai assumé un CA de 3,5M€ de service, tout en ayant la charge de relancer les secteurs de l’Assurance et de l’Automotive Industry, j'ai rejoint les équipes Software CRM du groupe Cohéris ou je reprends le poste d'Alliance Manager avec un objectif de 1,5M€ sur l'indirect.

Alliance Manager CRM/BI

MAILWATCHER

Sales Executive Manager

IBM France  IGS  Strategic Outsourcing

Responsible for developing the business in the Groupware/E_messaging (Domino and Exchange) environment within the EBHS (E Business Hosting Services) department.
Building and managing the engagement team of Paris (3 sales people and 1 architect) with a sales target of 14M$ signing (3M$ revenue) for my own, and 40M$ for my team (including me).
Also in charge of creating the internal marketing communication (Single Point Of  Contact) to market our new offerings around Domino with our Black Box concept (a kind of smooth approach to outsource the Intranet of the clients).

Sales Team Leader

Marketing and Sales Manager for France

Managing the Partner Program and handling the indirect sales (VAR's) for France, i'm currently recruiting partners (re sellers, consulting firms, integrators...) having value in the Contact Center Industry and the capacity to provide business in a win-win partnership with one of the Contact Center leaders! 
 
Talkdesk, leader in Gartner's 2020 Magic Quadrant for CCaaS, offers a new kind of cloud contact center with a 100% Saas Platform!

Frederic Habert

taplio

The Battle

Jérémy Carvalho

Frederic Habert

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