Customer Experience - Contact Center - Improve your customer experience KPIs with Talkdesk's AI-infused omnichannel cloud contact center

Jérémy Carvalho

HubSpot

Hubspot is an inbound sales and marketing software platform that helps companies attract more visitors, convert more leads, and close more customers.

Hubspot provides a cloud-based marketing, sales and customer service software platform, that enables businesses to deliver an inbound experience. An inbound marketing, sales and customer service experience attracts, engages and delights customers by being more relevant, more helpful, more personalized and less interruptive than traditional marketing, sales and customer service tactics.

Business Development Representative UKI

Talkdesk

At Talkdesk, I played a role in the success of the Talkdesk Contact Center Platform, empowering global companies to elevate their customer experience through cutting-edge technology. Renowned for its enterprise-class performance and intuitive user interface, Talkdesk seamlessly adapts to the evolving needs of sales and support teams, resulting in heightened customer satisfaction, improved productivity, and substantial cost savings. Noteworthy clients such as IBM, Trivago, and Just Eat have entrusted Talkdesk to power their crucial customer interactions.

Responsibilities:
In my capacity, I led initiatives aimed at creating a robust pipeline through thorough market analysis. Covering the DACH region, I employed a strategic consulting approach and a compelling value selling proposition, tailored to the specific roles (CIO, CTO, COO, Head of CX, VP Digital Transformation etc). This approach not only generated revenue opportunities but also fueled the growth of our client base.

Achievements:
- Top Globally in BDR Generated Pipeline in FY22 and FY23 $14.2m ACV.
- Top Performing BDR for DACH in FY22 and FY23.
- Awarded BDR of the Quarter Globally in Q1 FY23 with 180% Quota Attainment.
- Achieved Quota Attainment of 128% in FY22 and 142% in FY23.
- Formally mentored new hires, contributing to their successful onboarding and professional development.

My commitment to excellence and consistent overachievement underscore my dedication to driving tangible results in the fast-paced world of enterprise solutions.

Enterprise Sales Development Representative DACH

Whistler Blackcomb Suites

Strong analytical and problem-solving skills. Exceptional organisational and time management abilities. Customer-focused approach and dedication to delivering exceptional CX.

Night Auditor

Eddie Rockets at Home

Strong time management skills organising and coordinating delivery drivers, while ensuring exceptional customer service.

Delivery Operator Manager

Hi there 👋 Welcome to my LinkedIn profile 🚀 

As a BDR at HubSpot 🧡, I get great satisfaction from helping companies grow better! 

Leveraging my strong communication and active listening skills to identify and qualify prospects and to deliver tailored solutions that meet their needs and goals.

Entrepreneurial mindset with strong passion for tech. 

Graduated from Dún Laoghaire Institute of Art, Design and Technology with a First Class Honours in Entrepreneurship & Management.

Volunteered for All Hands & Hearts NGO, working on disaster relief projects in Ecuador and the Philippines, where I learned the value of teamwork, resilience, and social impact. 

Highly ambitious and competitive, and constantly seek new opportunities to learn and grow.

I'm at my best in environments where creativity meets strategy, where hard work is celebrated, and where fun is part of the journey. Always happy to connect and explore how we can collaborate to achieve results while enjoying the ride!

taplio

The Battle

Jérémy Carvalho

Killian O'Toole

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