Krisp

- Working cross functionally to develop an end-to-end product strategy from AI technology development to market positioning. 

- Closely collaborating with amazing teams in AI research, engineering, design, marketing and sales to deliver magical customer experiences, drive growth and maximize value.-

Senior Director of Product Management

- Built the product management & product design teams, hired & developed a team of 5 PMs & 5 product designers working on different parts of the product

- Developed a clear two-pronged product vision and strategy focusing on sales-led growth in b2b call centers and  PLG growth in b2c prosumer markets 

- Helped grow the company and the product from zero to $15M+ ARR and 5M+ MAU 

- Grew the Customer Support team to 10 reps covering 24/7 operations in the middle of pandemic, reduced the First Response time from several hours to 15 minutes

- Reported directly to the CEO & co-founder

Director of Product 

- As the first PM of a growing startup, led the development and release of the AI-based noise-cancellation app on Windows, Mac, Chrome, and iOS platforms. 

- Discovered the PMF and the key customer profile & validated the key hypotheses by participating in customer support, sales, customer engineering & discovery calls & mapping out the results

- Worked closely with GTM teams to establish the product in B2C and B2B segments, and played a key role in the team responsible for big enterprise deployments, including compliance, security, maintainability, and easy deployment at scale. 

- Started and led the Customer Support team.

Senior Product Manager

Hexens

Helped clarify the product strategy for a new product launch in the Web3 crypto security space

Advisor

Ginosi Hospitality Management

- Built a team of 9 engineers and guided the technical, architectural and product decisions

- Set up meaningful Agile processes in two Scrum teams (Android and JavaScript) and increased development velocity

- Achieved 87% reduction of monthly costs of call center by designing and deploying our own in-house solution

- Increased the usage of the Company's internal mobile app for housekeeping and communication by 41% in one quarter

-> Initiated and led the creation of a number of mobile and web products from automated guest check-in solution to IoT products and contactless payments system which resulted in considerable cost reductions and increase of operating efficiency of the business

- Reported directly to the co-founder & CTO

Product Innovation Manager

European Youth Parliament

Developed, set up and maintained the IT infrastructure (servers, email accounts, cloud software and tools) of the organization

Took active part in the high-level strategic decision making process of the organization and consulted the Executive Board on the technology-related matters

Member of the Executive Board

Synopsys

Developed DDR2, DDR3, DDR4, LPDDR2, LPDDR3, LPDDR3M, LPDDR4 Memory PHY interface solutions,

Achieved 60% quicker characterization and verification flow through development and deployment of optimized automation methods. 

Created a pioneering toolset for the creation of a merged all-in-one logical library, which was a novelty at the time of creation and had significant positive impact on the operations and sales of our business unit. 

Developed characterization automation environment based on Perl, Tcl and bash scripts for DDR, SSTL, DDL, ITM, and DLL libraries

Maintained and supported library generation infrastructure, including the scripts, utilities and tools.

R&D Engineer I

Conducted of on-site and teleconference trainings for R&D Engineers on the courses of "Perl/Tcl Scripting", "Chip Design" and "Physical Design Automation"

Teaching Assistant

Participated to the development of Educational Design Kits and Interoperable Process Development Kits for SAED90nm and SAED32/28nm technologies

Developed a number of courses, presentations, laboratory guidelines and educational materials

Conducted trainings and workshops with university students and external customers about Perl and Tcl scripting, digital design automation, digital design toolflow and debugging of the problems.

Intern at Educational Department

Senior Director of Product at Krisp

I'm now leading the product at Krisp -  a unique AI-based voice productivity app. 

In the last 3 years 

- Built the product management & product design teams, hired & developed a team of 5 PMs & 5 product designers working on different parts of the product

- Developed a clear two-pronged product vision and strategy focusing on sales-led growth in b2b call centers and PLG growth in b2c prosumer markets 

- Helped grow the company and the product from zero to $15M+ ARR and 5M+ MAU 

- Grew the Customer Support team to 10 reps covering 24/7 operations in the middle of pandemic, reduced the First Response time from several hours to 15 minutes

- As the first PM of a growing startup, led the development and release of the AI-based noise-cancellation app on Windows, Mac, Chrome, and iOS platforms. 

- Discovered the PMF and the key customer profile & validated the key hypotheses by participating in customer support, sales, customer engineering & discovery calls & mapping out the results

- Worked closely with GTM teams to establish the product in B2C and B2B segments, and played a key role in the team responsible for big enterprise deployments, including compliance, security, maintainability, and easy deployment at scale. 

- Reported directly to the CEO & co-founder

- ... and jumped with a parachute from 4000 meters above the sea :)

Karapet Gyumjibashyan 🚀

Deluxe Holiday Homes (Dubai)

Product Manager

Webb Fontaine Armenia

• managing the Single Window Trade Portal solution for a leading international provider of Customs solutions
• product discovery sessions to define customer needs, evaluate alternatives and verify ideas: user interviews; competitor analysis; gap analysis; analytics
• defining product expansion strategy to new markets; product enhancement for the existing markets; backlog prioritization 
• creating long-term and short-term product roadmaps; PRD creation for the design team
• liaising with the marketing, sales and security teams for the marketing strategy and SEO, tender documentation and SSDLC implementation, respectively; managing release cycles and product launches across countries 
• conducting training for the users; creating configuration guidelines; from-scratch setup workflows

• managing the company’s key and largest project for Nigeria Customs Service (TWM and TPM); directly managing the 10+ modules and products within the single window suite; overseeing the Panama Trade Single Window project
• communicating with the stakeholders to align expectations and define the newly arising business needs and conduct assessment; change management
• creating project roadmap; preparing weekly reports on risks and progress; project documentation and FSDs
• conducting Agile ceremonies with both internal and external stakeholders
• leading the products’ transitioning to the newly formed product teams during the company restructuring

Project Manager

IUNETWORKS LLC

Criminal cases pre-trial proceedings management system for RA Prosecutor General's Office and RA Government

• Engaged in a leading Armenian e-Gov and enterprise solutions development company for the following projects: CCPTPEMS - Criminal case pre-trial proceedings electronic management system (RA Government and Prosecutor General’s office); uPay Wallet; SSO - Single Sign-On; Ucom app
• Determining project life cycles and development approaches; developing project management plans 
• Conducting requirements gathering with the stakeholders; defining system processes using Business Process Model and Notation (BPMN); overseeing procurements
• For Agile environments facilitating and coaching teams in their Agile adoption; introducing team-specific Agile practices and activities to foster transparency, understanding and team-dedication
• Performing planning and review meetings with a thorough pre-work, aimed at getting the utmost meeting outputs in a form of groomed PBIs, Sprint goal, accepted deliverables, etc.
• Executing the projects following ISO standards for Quality management system (ISO 9001) and Information and Security management system (ISO 27001), performing quality audits
• Gathering objective and subjective data, in form of hard data such as charts, graphs and team contributions, to monitor progress and bring possible issues to the surface, as well as provide forecasts
• Ensuring proper and timely deployment of product increments into relevant operational environments

Agile Project Manager, Scrum Master

Algorithm Solutions LLC

• Managing web applications development team, mainly engaged in the development of booking websites, support services, outsourced projects, etc.
• Organizing meetings with stakeholders and team to collaboratively identify the product vision
• Developing project schedule and scope, planning communications
• Closely liaising with the development team and customers throughout all the phases of the software development lifecycle to make sure tasks are clearly understood and no impediments exist
• Preparing thorough documentation on the applications' core functionality and usage
• Providing the deliverables to the customer through shared workspaces and repositories; organizing review meetings to interactively discuss the product increment; managing changes to the deliverables

• Designing and implementing a strategic sales plan; managing the sales team
• Building customer relationships
• Identifying new platforms for customer involvement
• Managing the tasks provided by the clients in different formats and tools, communicating them to developers and designers
• Writing comprehensive project proposals to win the market and offer cooperation to local as well as international organizations

Sales Manager

Experienced Product Manager specializing in the development of high-impact tech solutions for businesses and governments, turning ideas into reality and bringing structure to chaos. Proven track record of driving projects from concept to delivery while also attempting to keep my inbox under control. :)

taplio

The Battle

Karapet Gyumjibashyan 🚀

Tsovinar Mkrtchyan, PMP®

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