Ever notice how the best companies are built on great teams? That's what drives me at KMP Consultants. We're all about putting people first to fuel sustainable growth and create workplaces where top talent thrives. 

My journey? It's been quite the ride! I've spent years in aerospace and defense, leading global teams with some pretty hefty budgets. I've had the chance to shake things up with innovative products and weather storms like economic downturns and natural disasters. Trust me, nothing teaches you about leadership quite like those experiences! 

But wait, there's more! I also helped kick off Excelation, where we're all about boosting company performance through smart benefits, savvy financial moves, and some cool automation tricks. Our goal? Save companies millions while making work better for everyone involved. 

Oh, and did I mention I lived in Asia for 16 years? Talk about an eye-opener! It really shaped my global perspective. When I'm not working, you might find me in the cockpit – I'm a commercial pilot and flight instructor. I also love participating in international missions, which keeps me on my toes and constantly learning. 

So that's me in a nutshell – always looking for new ways to lead, innovate, and make work life awesome for everyone involved. Let's connect and chat about how we can make great things happen!

Karen M. Pierce

Virtual Central

Co-Founder and General Manager

KMP Consultants

Project Manager

Rotate Digital

Contracted to deliver pending projects and improve systems and processes by 1.5 months. Then contracted to train the next Project Manager for 3 months.

Web Dev Operations Manager

Excelation Digital

Chief Operating Officer

SewSew You Ltd

Managed the whole Software Development Team which includes PH staff and Offshore freelancers (Ukraine and India). In charge of putting the vision of the CEO to plan, create requirements and process flow, handover to Developers and monitors progress and deployment of project. Also assigned to manage the PH staff and ensure we are aligned and on track with our deliverables. As this company is working in the Fashion Manufacturing business, also in charge of coordinating with the Manufacturing team and ensure that operations run smooth from sales to production to fulfillment.

Family Home Experts

Managed the whole Philippine Drafting and Admin Team. Managed projects for our Australian clients by coordinating requirements from our Head Architects in Australia and handover to Draftsman in Philippines. Monitoring progress, bottlenecks and submission and making sure team is on track on target. Assist CEO in all operations and administrative requirements and overall managed the staff in the Philippines.

Operations Manager

Mangosoft Apps Inc.

As Project Manager, I am in charge of all IT solutions projects for Mangosoft Apps Inc. My responsibilities includes planning, costing, oversee talents and their performance, coordinate with clients and ensure projects are delivered based on the expected timeline and quality.

Kata Digital

Directed the planning, design, process flow, monitoring and validation of all projects of the Philippine branch especially the departments that are directly reporting to the Assistant Operations Manager specifically HR Department, Training Department, Product Specialists Team and the Development Team. Lead the improvement plan for employees from hiring to endorsement to operations by conducting training needs analysis, creation of new training processes and rebuilding teams that needed overhaul. Spearheaded development projects which includes coordination, project planning, process flow, checkpoint validation, product demonstration and launching.

Assistant Operations Manager

Prepare product and application reports used for further enhancement of existing and upcoming products/apps by conducting study, research and testing and directly submit to CEO and development team. Formulate Training Modules/Training Kit and conduct training depending on the needs of Staff per department and per position. Set up presentation for product launching, demonstration and exposition depending on market and audience. Handles and manages Whiz Centers that supports the after sales service of the company. Assist Marketing Team for product promotions and product presentations to create brand awareness.

Training Manager

Prepare product reports used for further enhancement of existing and upcoming products by conducting study, research and testing and directly submit to CEO and development team. Formulate Training Modules/Training Kit and conduct training depending on the needs of Staff per department and per position. Set up presentation for product launching, demonstration and exposition depending on market and audience. Handles and manages Wiz Centers that supports the after sales service of the company. Assist Marketing Team for product promotions and product presentations to create brand awareness.

Assistant Product and Training Manager

Tranzglobal Call Center Inc.

Handles QA Department that provides Call Quality Assessment, analyze issue and recommends improvement plan to Operation Staff.

Assistant Quality Assurance Manager

Tranzglobal Call Center

Handles all campaigns of Telesales Department and provide Sales Plan and Strategies in ensuring target productivity and call quality is exceeded monthly. 
o	Senior Team Leader (Aug 2007 – Jan 2008)
o	Team Leader (Sep 2006 – Aug 2007)
o	Senior Telesales (Jan 2006 – Sep 2006)
o	Telesales Agent (Apr 2005 – Jan 2006)

Assistant Telesales Manager

With more than 16 years experience in Operations, Department and Project Management, worked my way up from Agent to Manager and now as GM/COO. Managed different teams such as Sales, QA, Training, Technical Support, HR and Systems Dev. For the past 9 years focusing in Operations / Software Project Management and has helped build procedures and systems for companies I have been a part of.

taplio

The Battle

Karen M. Pierce

Cris Baniqued, CSSYB

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