Ever notice how the best companies are built on great teams? That's what drives me at KMP Consultants. We're all about putting people first to fuel sustainable growth and create workplaces where top talent thrives. 

My journey? It's been quite the ride! I've spent years in aerospace and defense, leading global teams with some pretty hefty budgets. I've had the chance to shake things up with innovative products and weather storms like economic downturns and natural disasters. Trust me, nothing teaches you about leadership quite like those experiences! 

But wait, there's more! I also helped kick off Excelation, where we're all about boosting company performance through smart benefits, savvy financial moves, and some cool automation tricks. Our goal? Save companies millions while making work better for everyone involved. 

Oh, and did I mention I lived in Asia for 16 years? Talk about an eye-opener! It really shaped my global perspective. When I'm not working, you might find me in the cockpit – I'm a commercial pilot and flight instructor. I also love participating in international missions, which keeps me on my toes and constantly learning. 

So that's me in a nutshell – always looking for new ways to lead, innovate, and make work life awesome for everyone involved. Let's connect and chat about how we can make great things happen!

Karen M. Pierce

Stealth Startup

We specialize in transforming small to medium-sized businesses, solopreneurs, coaches, and consultants by delivering end-to-end marketing and business process outsourcing solutions. From generating a multi-channel marketing plan to executing it precisely, we ensure your business achieves remarkable results—all at a fraction of the cost.

Our expertise lies in creating and managing comprehensive marketing strategies encompassing everything from social media and content creation to omnichannel campaigns. Our ability to manage these operations offshore sets us apart, providing you with top-tier services without the heavy price tag.

By partnering with us, you're not just hiring a service provider; you're aligning with a team dedicated to scaling your business efficiently. We take the time to understand your unique vision and needs, crafting a customized approach that propels your business forward. Whether you're looking to attract more clients, streamline operations, or dominate your market, we have the tools and expertise to make it happen.

Ready to elevate your business? We're here to make it possible, delivering exceptional value and driving growth every step of the way.

Co-Founder & COO

Get Levrg

Leading and managing multiple digital marketing projects to deliver measurable results for clients. 

- Developed and implemented strategic marketing plans tailored to client objectives, resulting in increased brand visibility and customer engagement.
- Planned newsletter content direction, created schedules, and proofread copywriter productions to ensure high-quality and engaging content for clients.
- Coordinated cross-functional teams, ensuring timely and efficient project delivery within budget. 
- Managed client relationships, providing regular updates, insights, and recommendations to optimize campaign performance.
- Utilized marketing analytics tools to track and measure campaign effectiveness, making data-driven adjustments to strategies.
- Planned newsletter content direction, created schedules, and proofread copywriter productions to ensure high-quality and engaging content for clients.
- Collaborated with designers to generate graphic thumbnails that maintained brand consistency in colors and messaging for clients' website blogs and YouTube videos.
- Ideated long-form video content, scripted it for client production, and guided video editors in creating short-form content for YouTube Shorts, TikTok videos, Facebook, and Instagram reels from the long-form videos.
- Ensured quality control and consistency across all marketing materials and communications.
- Upsold and cross-sold additional services to clients by delivering exceptional service, resulting in a 15% increase in sales growth within three months.
- Reduced the onboarding process for new clients from an average of eight business days to two business days through effective communication via email and WhatsApp.

Project Manager

Reapit

Delivering Real Estate Website and SAAS projects to close in on $50k in Annual Recurring Revenue (ARR) by the end of the calendar year.  

Spearheaded optimization analysis to reduce configuration time by 50%
Delivered a record, of 43 SAAS projects, over the span of 5 business days, generating an ARR of more than $10k.
Wrote Confluence Documents as a Step By Step Guide for the configuration team and updated them as required, eliminating 100% of all onboarding errors. 
Managed all vendor resources and ensured proper and timely delivery. 
Created separate documentation for SAAS product configuration, delivery, and post-launch support to increase resource allocation efficiency and increase delivery time by 55% (QoQ) 
Reduced client escalations by 95% (QoQ) by bringing influencing changes to the customer service process.
Developed and implemented a process to successfully retrieve positive CSAT submissions from clients post-product launch bringing company-wide delivery rating from 3.9 to 4.5 across all products, before the end of the second quarter. 
Maintained multiple web development and SAAS projects, and managed various project management tools like teamwork, Monday, Jira, and Gitlab. 
Analyzed processes, recommended necessary improvements, and had devs implement crucial core bug fixes ultimately reducing dev hours by 67% across all products before the end of the calendar year.

Z Group Digital

Overseeing and optimising the multidisciplinary teams delivering Digital Marketing projects for various clients across various industries, bringing in average monthly revenue of $20k

Leading and supervising the Business Operations Team, empowering team members to plan all strategic activities, and ensuring KPIs are achieved successfully by each members.
Led a team of 5 pupils in the account management, strategy & content departments
Managing go-to-market strategy for 7 brands & avg. marketing budget of $10k per account
Directed over 200+ brand collaterals, & 30+ A/B tests which led to a positive ROI
Influenced an increase in sales of slow-moving SKUs by ~33% by revamping imagery & introducing gifs
Managing all legal paperwork related to clients which includes contracts, contract amendments, non-disclosure agreements, etc., as well as overseeing and processing work orders and invoices.
Planned and presented 10+ sales pitches every week in collaboration with remote creative & tech teams catering to 5 countries
Increased average customer conversions by ~9.5% by delivering 100+ business insights per week (company average ~50)
Maintaining communication with all business vendors; accountable for maintaining contracts, negotiations, issuance of work orders, etc. with the vendors.
Made sure the workflow management software (Basecamp) was being used optimally by developing workplace SOPs
Made meeting hot sheets resulting in time-consuming hour-long meetings turning to 15 min productive standups
Increased client retention by 6 more months by preparing, and scheduling weekly and monthly data reports 
Validating liaison with the Accounts Department to guarantee payments are received promptly and without significant delays.
Admin delegation for meeting minutes, scheduling, reminders, and stand-ups, sending emails, making calls or texts maintaining real estate work via tenant cloud, email, calls, and texts resulting in an overall increase in workplace productivity.

Head Of Operations

Netbrands Media Corp | Imprint.com

Maintained relationships with clients by appraising them of current offers on existing services, answering their queries, and giving them appropriate updates in a timely manner over email. 
Monitor the order progress from payment, all the way through production to shipping and delivery to ensure hiccups are avoided.
Analyzing and resolving claims in the most profitable way while maintaining a good relationship with customers.
Training new representatives to reach adequate efficiency within a reasonable timeline.
Revising Terms and Conditions as required
Oversee the development of marketing materials like newsletters to advertise new products to customers.
Revised and updated mailing lists from leads after confirming them over the phone. 
Closed clients over the phone after sending cold emails

Customer Service Manager

Handled large volumes of inbound calls and emails and resolved issues and/or queries in a detailed and timely manner. 
Handled payments after ensuring design proof details are in accordance with the invoice.
Analyzed and resolved claims in the most profitable way while maintaining good relationships with customers.
Forwarded cases to respective departments/personnel in production and shipping to be handled appropriately. 
Trained new representatives to reach adequate efficiency within a reasonable timeline.
Collected honest reviews on sites like trustpilot.com, resellerratings.com, and Google reviews from customers 
Handle large volumes of inbound calls and emails and resolving issues and/or queries in a detailed and timely manner. 
Handle payments after ensuring design proof details are in accordance with the invoice.
Analyzing and resolving claims in the most profitable way while maintaining good relationships with customers.
Forward cases to respective departments/personnel in production and shipping to be handled appropriately. 
Training new representatives to reach adequate efficiency within a reasonable timeline.
Having customers leave their honest reviews on sites like trustpilot.com, resellerratings.com, and Google reviews.

Customer Service Executive

Techmart BPO

Key Responsibilities:
- Made cold calls to US-based prospects and booked appointments on behalf of Managers local to the US.
- Got important customer details to qualify the appointment as valid. 
- Dialed on campaigns like Janitorial and Air Duct. 
- Met monthly KPIs

Customer Relations Manager

DTX Business Solutions LLC

- Made cold calls to US-based prospects and make live transfers to agent
- Dialed on MCA and Debt Consolidation campaigns 
- Met monthly KPIs

Customer Relations Associate

Managing People is like second nature to me. 

I started my career as a telemarketer, aiming to become independent after I finished my A levels and soon discovered my talent in customer service and started loving to work with multidisciplinary teams to deliver solutions. 

I have improved my skills over time to understand how different companies run their businesses based on the niche industry they are in, how their clients behave, and what they do to grow their business as well as their profit margins in a healthy manner. My experience in working with remote teams for different companies over the years has allowed me to grasp what to expect from a wide variety of clients in different niches, industries, and even countries. 

I am passionate about delivering SAAS projects in the project manager role, with the best customer service which gives me the ability to be the most memorable contact person to that client. 

You can always contact me regarding remote opportunities via LinkedIn or email me at mssitwork@gmail.com

taplio

The Battle

Karen M. Pierce

Mohammed Shah

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?