Dynatrace

Director Software Development & Organization Lead

Leading the Supportability Services capability from the organizational, communication, and staffing perspective. Responsible for flawless collaboration between self-service teams at Dynatrace, including Community, Documentation, University, Chat, Search, and Demoability.

Director Community Management & Organization Lead

Responsible for a global Community strategy and scaling internal work. Setting directions for Dynatrace self-service strategy and growing the Community team further.

Director Community Management

Leading the Community Team at Dynatrace. Responsible for the Dynatrace online community strategy, engagement programs, and creating business value through crowd-sourced collaboration.

Senior Community Manager

Growing a thriving and vibrant online community of Dynatrace customers and internal experts by identifying and creating engagement opportunities across forums, knowledge bases, and more. Collaborating with stakeholders to produce content required by customers. Providing input to the Dynatrace Community platform team to drive requirements that improve the user experience within the community. Working on recognition programs for customers and partners. Coordinating early access programs for customers. Monitoring discussions, improving self-service, and increasing customer awareness of the Dynatrace Community.

Community Manager

Designing, developing, and maintaining user manuals, administration manuals, and online help for Data Center Real User Monitoring solution. Organizing and labeling GUI elements. Improving the DC RUM Community: organizing the content, identifying needs and areas for improvement, and involving other teams. Collaborating with software developers, information developers, product management, and field technical support. Changing the way we talk to customers.

Information Developer, level II

Designing, developing, and maintaining user manuals, administration manuals, and online help for Compuware APM solution. Creating tooltips and a step-by-step guidance built in the product. Organizing and labeling GUI elements. Collaborating with software developers, QA analysts, product management, and field technical support to deliver a high-quality documentation and a user-friendly product interface.

Information Developer, level I

Politechnika Gdańska

Lecturer at "IT Manager" post-graduate studies at Faculty of Management and Economics. 
Teaching "Communication in an IT organization".

Lecturer

ITM Computer Academy

Preparing and teaching courses on Microsoft Office applications.

Microsoft Office Teacher

UNIVERSUS Language School

Preparing and teaching English classes for children.
Representing School during various events.

English Teacher

In the IT industry for almost 20 years. Highly self-motivated and people-oriented. At Dynatrace, responsible for self-service support and resources. Leading and growing three global teams of Software Engineers, Technical Writers, and Community Managers on 3 continents, in 4 different countries.

Karolina Linda

TELVICE

Dynatrace and Observability expert

K&H Csoport

Duties:
Leading the Web-based application operation team
Support the local projects (60+, major ones: Digitalization, Core system replacement, DEVOPS transformation program)
IT budget - expenses control and vendor management
Stabilization & maintaining the company web-based external and internal java based systems (100+)
Introduce innovative IT solutions in order to improve the efficiency (automation, CI/CD)
Application performance monitoring – development of monitoring strategy
Reporting to the Application Operation Head, 
Responsible for the recruitment and training of new staff
Disaster recovery, IT Security baseline implementations
 
Achievements:
Branch front end system performance improvements and stabilization – 2018(1500+ users)
Implement of new features of e-channel mobile bank, eg. Apple Pay – 2019 (150k users / day)
Automation of Weblogic application server and java patch management – 2020 (2000+ jvm)
Major version upgrade of Oracle Weblogic application server – 2019(12.1 -> 12.2 100+ application)
Implementation of PSD2 api gateway and related applications – 2019
Implementation of CD tools on IT operation for java-based applications deployments (Nexus, Bitbucket, Jenkins) – 2020
Implementation of Application Performance Monitoring system – 2020 (Dynatrace, 100 host unit)
Implementation of application and infrastructure monitoring systems – 2018 (Nagios, ELK, 1000+ VM)
OpenShift platform implementation - 2020

Head of WEB Based Application Operation Unit

MetLife

Duties:

Leading the whole IT team (infrastructure and development)
Development of IT strategy 
Support the local and region level IT projects 
IT budget - expenses planning and control (1,5 billion HUF) 
Continous cost cutting 
Developing & maintaining the company IT systems 
Introduce innovative IT solutions in order to improve the sales support and cost efficiency
Support of external and internal (Big4, Group, MNB) IT audits 
Vendor management - maintaining the contacts with IT suppliers
Reporting to the Regional Technology Head & local General Manager
Responsible for the recruitment and training of new staff
Writing documentation for ICT procedures, security and disaster recovery 
Maintaining documentation of changes, functions & systems 
IT Risk, Compliance and Security operations


Achievements:

Hungarian data center migration to the Global Data Centre (Poland) – 2016 (100+ servers)
Insurance portfolio migration from OLAS system to LIFE400 policy admin system during the merge process– 2014 (50k policies)
IT integration of merger companies (ex AHICO and former AVIVA) – 2013 (20+ systems, 200+ users)
Launch of the e-Met online/offline sales tool – 2013 (+500 users)
Rebranding of the IT systems (MetLife rebranding) – 2012 (10+ systems)
Organize the IT remote support of the Dubai business unit – 2011 (50+ users)

IT manager

Duties:

Leading the IT infrastructure team and the operations of the whole IT and telecommunication infrastructure
Strengthening the IT infrastructure through to implementing new technologies
Responsible for hardware and software installation and maintenance
Managing the internal & hosted network infrastructure including: firewalls, servers, switches and telephony
Vendor management - maintaining the contacts with IT infrastructure suppliers, providers and IT infrastructure teams of the Aviva-Europe’s BUs
Procurement of IT hardware, software and maintenance products & services
Infrastructure related decision preparation for the local CIO.
IT infrastructure budget and expenses planning and control

Achievements:

Launch of Integrated Financial Planner sales system - 2010
Launch the xFlower Business Process Management and document management system – 2009 (200+ processes, 1M+ cases, 10M+ images)
Establish a new Disaster Recovery server site – 2008 (50+ servers)
Launch of MyMetLife online customer portal – 2008 (30k+ users)

IT infastructure manager

Duties:

Maintain the Lotus Domino infrastructure, administering the databases and the 200+ users
Telecommunication systems administration
Providing Helpdesk in the HQ and Branch Offices
Administration tasks (e.g. IT inventories)
Maintaining contacts with telecommunication providers (Vodafone, Invitel, T-Systems)

Achievements:

Move of local Head Office and established a new Primary server site – 2007 (200+ users, 100+ servers)
Sun Ray thin clients infrastructure implementation – 2007 (130+ users)
Telephone exchange system replacement – 2007 (150+ endpoint)
Lotus Domino environment upgrade – 2006 (200+ users)

System Administrator

Win-Investor Zrt.

Shop Manager

Karakter Kft.

Deputy Manager

Key Account Manager

I am a multi-skilled IT manager with good all-round supervisory and technical expertise. Very capable with a proven ability to ensure the smooth running of ICT systems and to provide IT services that will improve the efficiency and performance of a company. Extensive practical knowledge of complex systems builds software development, testing and technical support. Looking for a new and challenging managerial position, one that will make best use of my existing skills & experiences also further my personal development.

taplio

The Battle

Karolina Linda

János Mizsei

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