Dynatrace

Director Software Development & Organization Lead

Leading the Supportability Services capability from the organizational, communication, and staffing perspective. Responsible for flawless collaboration between self-service teams at Dynatrace, including Community, Documentation, University, Chat, Search, and Demoability.

Director Community Management & Organization Lead

Responsible for a global Community strategy and scaling internal work. Setting directions for Dynatrace self-service strategy and growing the Community team further.

Director Community Management

Leading the Community Team at Dynatrace. Responsible for the Dynatrace online community strategy, engagement programs, and creating business value through crowd-sourced collaboration.

Senior Community Manager

Growing a thriving and vibrant online community of Dynatrace customers and internal experts by identifying and creating engagement opportunities across forums, knowledge bases, and more. Collaborating with stakeholders to produce content required by customers. Providing input to the Dynatrace Community platform team to drive requirements that improve the user experience within the community. Working on recognition programs for customers and partners. Coordinating early access programs for customers. Monitoring discussions, improving self-service, and increasing customer awareness of the Dynatrace Community.

Community Manager

Designing, developing, and maintaining user manuals, administration manuals, and online help for Data Center Real User Monitoring solution. Organizing and labeling GUI elements. Improving the DC RUM Community: organizing the content, identifying needs and areas for improvement, and involving other teams. Collaborating with software developers, information developers, product management, and field technical support. Changing the way we talk to customers.

Information Developer, level II

Designing, developing, and maintaining user manuals, administration manuals, and online help for Compuware APM solution. Creating tooltips and a step-by-step guidance built in the product. Organizing and labeling GUI elements. Collaborating with software developers, QA analysts, product management, and field technical support to deliver a high-quality documentation and a user-friendly product interface.

Information Developer, level I

Politechnika Gdańska

Lecturer at "IT Manager" post-graduate studies at Faculty of Management and Economics. 
Teaching "Communication in an IT organization".

Lecturer

ITM Computer Academy

Preparing and teaching courses on Microsoft Office applications.

Microsoft Office Teacher

UNIVERSUS Language School

Preparing and teaching English classes for children.
Representing School during various events.

English Teacher

In the IT industry for almost 20 years. Highly self-motivated and people-oriented. At Dynatrace, responsible for self-service support and resources. Leading and growing three global teams of Software Engineers, Technical Writers, and Community Managers on 3 continents, in 4 different countries.

Karolina Linda

Resolve AI

Less than 30% of an engineer's time goes towards creating customer value. We’ve released an AI that eliminates the 70% of time engineers waste on operational tasks. Our on-call agent simplifies system complexity, cutting incident triage and investigation time by over 80%. Led by industry veterans who co-created OpenTelemetry and spearheaded Splunk Observability, we are working to transform engineering efficiency.

Head of Sales

Common Room

First sales hire. Closed $Ms in new revenue over 2.5 years. Gave my first demo on day 2. First verbal less than two weeks later on a product with a 5 digit starting ACV. Closed both the largest single new ACV deal and our largest TCV deal. Brought on the aspirational logos to help cement Common Room as the leader in the space in spite of being 3rd to market. 

Aside from Sales, gave conference talks, wrote blogs, participated in podcasts, and contributed across all aspects of the business from Community to Product to Support to Marketing.

Head of Growth

Splunk

Following the Omnition acquisition, I was responsible for sustaining and then transitioning Omnition Design Partners (aka betas) into paying customers of the newly engineered APM product. Total transacted revenue measured in $M+ ACV within 3 months of release, and 100% of Omnition pipeline converted over. 

I continued working within the Observability Product org to launch 3 new products. I was tasked with partnering with PMs and Eng to recruit and run design partner and beta programs, helping establish initial product-market fit and go-to-market fit. Post-launch, I worked as an SME directly engaged with customers and the Field to sell and achieve outcomes using these new technologies. 

I was promoted to Principal Product Manager due to the success we had with new product introductions, incorporating product usage telemetry into decision-making, driving Customer Success, and supporting Sales activities. Still a salesperson at heart, but now one with real-world "HugOps" empathy and a much more personal understanding of how to navigate the many challenges of taking an idea to MVP while ensuring customer momentum builds along the way.

I've been told my role is taking a product from "0 to 1". I see it as doing everything I can to make new products in the observability space successful upon launch and post-GA, measured in customer perceived value and product-market fit and typically represented by revenue.

Recognized by the SE organization multiple quarters as the individual most influential to their success from outside their org, nominated for a Splunk Values award, led or supported engagements worth $Ms of net-new annual customer revenue, and saved the company $M+ annually by migrating customers to newer platforms.

Passion projects include making sure great work is recognized, driving product excellence initiatives, and ensuring customer empathy influences every product we build and every customer interaction we have.

Principal Product Manager

Omnition

Acquired by Splunk

Monitoring for microservices. Solutions available today are fragmented, lack context, and require significant domain expertise just to get started. This shouldn’t be the case. Omnition provides answers, not just data.

Avi Networks

Acquired by VMware

During my time at Avi, I helped Global 2000s programmatically deploy, migrate, and operationalize high traffic web applications worldwide, irrespective of clouds and architectures. In addition to exceeding quota responsibilities (recognized as a top rep, awarded Club), I landed and grew new F500 accounts, and worked tirelessly to create a collaborative, high-performing sales culture through messaging, training, content creation, interviewing, and mentoring of new hires.

Strategic Account Manager

Dell EMC

Led the overall account strategy for one of the world's most innovative and iconic companies. Exceeded an 8-figure quota by expanding the perception of our portfolio through education, cultivating new relationships, and introducing new technologies and services within the account and across multiple business units.

Enterprise Account Executive

Pertino

Acquired by Cradlepoint

First sales hire from pre-revenue through acquisition.

At Pertino, I helped IT and Operations professionals navigate through the SDN, SD-WAN, and hybrid-cloud buzzwords to understand how innovations in networking impacted future design of global WANs spanning private and public cloud and distributed users and resources. I led companies through the transition to Networking-as-a-Service to scale their networks globally by providing lower management overhead, faster time to deploy, and the flexibility needed in order to realize the benefits of IaaS and the latest trends in application development.

I joined Pertino as the first sales hire tasked with: 

• creating and evaluating value propositions covering hybrid and multi-cloud networking, remote workforce connectivity, and managed services in IoT
• growing a customer-base from zero to global distribution
• designing, developing and documenting the sales process
• advocating for the customer and providing guidance to the product team 
• contributing to the marketing engine with content, campaigns, and digital media 

Other responsibilities included: Figure it out. Maximize the opportunity. Work with urgency.

Director of Sales

redshirtliving.com

A couple highlights: 

• Drove 20,000 miles around the US with only one minor accident (nothing duct tape couldn't fix) and 0 tickets 
• Lived with a large Nicaraguan family for a month while learning Spanish 
• Visited the “End of the World in South America” and hiked the unrelenting “W” trail in Torres Del Paine
• Won a wine stomping competition in Buin, Chile and ended up featured in the national newspaper
• Survived severe salmonella in the Amazon jungle while avoiding bullet ants and piranhas
• Ate at the #4 restaurant in the world (Dom) in our REI travel clothes
• Had the privilege of watching Michael Phelps swim at the London Olympics
• Fell in love with everything Italian in Rome
• Rode on 13 safaris to see the Big 5 from South Africa up to Kenya
• Bungee-jumped the world’s highest bridge jump in South Africa
• Summited Kilimanjaro and actually saw the horizon bend
• Met our foster-baby elephant at the Sheldrick Trust in Kenya
• Celebrated a visit to the world’s tallest building in Dubai with a 4-hour dinner brunch that rivaled Vegas
• Soared above the fairy chimneys in a hot air balloon in Cappadocia, Turkey
• Survived India and all that Giardia entails…period
• Took a behind-the-scenes tour of the world’s largest fish market with Andy from Andy's Izakaya in Tokyo

World Traveler/Explorer/Adventurer

Cisco WebEx

Worked with verticals across all industries to achieve business goals for companies ranging from 250 to 18,000 employees.  Coordinated team selling with Cisco Account Managers and Sales Engineers while cultivating partner relationships to establish product line relevance and increase market penetration.  Skilled at developing relationships within and among departments to provide a high level of service and drive successful adoption.  Seen as a trusted adviser for companies due to business acumen and ability to translate experience across many lines of business and industries.  Achieved 142% of annual goal.

Mid-Market Account Manager

Consulted with companies on utilization of web assets to increase revenues, efficiently leverage human capital, develop branding, establish web presence, identify creative go-to-market strategies, provide direction for new web-based ventures, reduce travel costs, and seamlessly integrate web collaboration throughout organizations.  Achieved 112% of annual goal.

SMB Account Manager

Established WebEx relationships with commercial accounts throughout the Southeast US through consultative selling strategies, cold calling, email marketing campaigns, while managing on-boarding and implementation process.

iSales Commercial Territory Manager

Selected by management to lead a pilot program targeting inefficiencies in sales cycle and on-boarding.  Collaborated with senior management to provide the blueprint for the current WebEx sales process.

Project Accelerate/iSales Territory Manager

Led acquisition efforts targeting start-up businesses, non-profit organizations, and small private businesses throughout the United States and Canada.  Consulted on new business plans, profitable web strategies, and web 2.0 best practices.  Engaged prospects, actively listened to needs, identified solutions, and led the post-sale implementation efforts.

Small Office/Home Office Account Manager

Ferguson Enterprises

Established Central California Warehouse supporting five branch locations.  Trained all new hires, developed sales process, led inside sales strategy, and managed company relationship with vendors and customers.

Inside Sales Manager

Sales Management Trainee

Working with B2B and SaaS companies to demystify the digital customer journey

Focused on outcomes. Usually involving ruthlessly prioritizing the things that matter, a bit of creative problem solving, lots of learning, a healthy dose of collaboration, and plenty of doing. 

Experienced in discovering and achieving early-stage product market fit all the way up to improving sales repeatability and effectiveness within large organizations, working with the largest and most demanding of customers. Always trying to balance experimentation and scale. I value strong engineering relationships and the effort it takes to quickly build domain expertise in both the markets I compete and in developing a deep understanding of the customers I collaborate with. 

Fun fact: Been in promo videos and website shots for my last 4 companies, and still don't like how my voice sounds.

taplio

The Battle

Karolina Linda

Josh Grose

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