Microland Limited

Responsible for driving the company's growth and service delivery in the region. This includes developing and implementing strategies to increase market share, enhance customer relationships, and ensure service delivery. 

Have a deep understanding of the EMEA market and a proven track record of success in leading and growing teams. Skilled in building and maintaining strong relationships with key stakeholders, including customers, partners, and employees.

Have delivered ~40% growth in the first two years of this role. Developed and implemented effective strategies, established strong partnerships, and multiple go-to-market initiatives across Energy & Utilities, Manufacturing, Business Services and Local Government.

SVP and Head of EMEA

Responsible for driving the company's marketing strategy and overseeing all marketing initiatives. This includes developing and implementing plans to increase brand awareness, lead generation, and customer engagement. Plan and execute integrated marketing campaigns across a variety of channels, including events, social media, email, and content marketing.

Work closely with cross-functional teams to align marketing efforts with the overall business goals and objectives. 

Skilled at leveraging data and insights to inform marketing decisions.

Chief Marketing Officer (Interim)

Helping IT service providers to scale fast and accelerate growth.

Senior Vice President -  Global Technology Alliances

Responsible for the company's business in the ANZ/ASEAN region. I'm also responsible for the global solutioning and bid management for Microland.

Part of Microland since 2003 and have played many critical leadership roles in the US, UK, Australia and India. I have extensive experience in leading strategic, operational and functional pursuits in the IT outsourcing space with a keen eye for digital technologies and their application in support services. I have led many global deals for Microland and acquired customers that are strategic/top 10 accounts today.

Senior Vice President & Geo Head - ANZ

I was responsible for setting up the company locally and building the business from the ground up. This included developing and implementing strategies to establish a strong presence in the market, establish key partnerships, and drive revenue growth.

Vice President and Country Head (ANZ)

Was responsible for leading the company's information technology strategy and overseeing all IT initiatives. This included developing and implementing plans to improve system infrastructure, data management, and cybersecurity.

I worked very closely with the executive team to define and execute the company's IT vision, and I was instrumental in delivering innovative and cost-effective solutions, including two large transformation programs that supported the organisation's growth.

Chief Information Officer

Responsible for developing end to end solutions and bid responses for all prospects and customers of Microland globally across verticals. This includes presales support, collateral creation, solution design and bid management. Also responsible for commercial modeling and overall business realization.

Vice President - Solutions & Bid Management

AVP - Solutions & Services

Associate Vice President & Head -  Application Management Services

AGM & Practice Head - Infrastructure Application Services

Associate General Manager – Technology

Consultant/ Sr. Consultant / Group Consultant

Microland

Specialist

Entrepreneur

Founder

EMEA Business Head | Intrapreneur |Technology Solutions | Revenue Growth | Ex-CIO | Ex-CMO | Generative AI Enthusiast - Follow me for GPT Enterprise Use Cases

I am an accomplished business leader and intrapreneur with over 20 years of experience in the IT industry. I currently lead the EMEA business at Microland Limited, a global digital transformation company that provides innovative solutions to customers across various sectors. I am responsible for driving the company's growth and service delivery in the region, developing and implementing strategies to increase market share, enhance customer relationships, and ensure service excellence.

I have a deep understanding of the EMEA market and a proven track record of success in leading and growing teams. I have delivered ~40% growth in the first two years of this role, established strong partnerships, and launched multiple go-to-market initiatives across Energy & Utilities, Manufacturing, Business Services, and Local Government. 

I have also served as an interim CMO and a CIO at Microland Limited, gaining valuable insights into the marketing and technology functions. I have an MBA from Alliance Manchester Business School and a PowerMBA certification, which have enriched my knowledge and skills in business administration and management. I am also an advocate and enthusiast of Generative AI, a transformative technology that has immense potential for innovation and value creation.

Karthikeyan Krishnan ⏩

Be a ITSM expert , manage and adept governance of performance & strategy to delivery valuable outcome to business and IT services
Have successfully managed IT Service transformation work and implemented process improvement initiatives at a banking institution, closely collaborating at Managers & Directors level members
Spearheaded IT Service transition and transformation, Go-live to operations.
Expert in defining Incident, Problem, Release & Change, Knowledge, processes
Create & deploy the Service operating model with effitiveness and efficiency.
Guided and enhanced Service Quality and Customer Experience through CSAT / NPS measurements
Apply Lean concepts, responsible to analyze and optimize existing processes to increase efficiency, reduce waste, and improve performance.
Do statistical analysis and identify gap or opportunities for new solution and automation, and continual process improvement
Implemented effective KPI/SLA/monitoring systems (100+) to measure performance and drive continuous improvement
Identified areas for improvement and executed necessary changes to enhance incident, problem, change, and BCM process

Led cross-functional teams to identify and implement process improvements, resulting in a 15% increase in operational efficiency and a reduction of 20% in operational costs
Maintained adherence to major incident processes and provided seamless support
Conducted root cause analyzes and implemented corrective actions to address operational inefficiencies, resulting in a 70% reduction in customer complaints and an improvement in IT services
Defined OLA/KPI/Governance for vendor/3rd party support and monitored their service to ensure timely incident resolution

Operational Excellence

Associate with Biggest Bank in Saudi Arabia

Associate manager - Operation execellence

Focus - > Understand the client requirement and delivery it in a delightful way.

Job Role:
Planning and ensuring timely and accurate delivery of all routine activities as pew SOW & SDP with internal and external customers.
ITIL/ISO20000 process implementation, monitoring, tracking and reporting the process performance metrics.
Responsible for Identifying opportunities for improvement in operations and quality deliverables 
Ensuring proper governance and execution model in delivery operation
Demonstrating the impact of internal and external customers as an output of SIPs
Representing business as Management Representative for all standards and compliance requirements
Updating Manager - Compliance on the status of all action items derived as corrective and preventive actions as an outcome of internal and external audits
Ensuring proper allocation of resources for the function/business as per the load and addressing the team members grievances on a timely basis
Understanding the requirement of any new Request For Proposal (RFP) and responding the same appropriately.
Supporting Operation team during new process transitions
Extended support for the sales team in new proposal defense

Senior Quality Assurance Lead at Leading Bank(MEA)

IBM India Pvt Ltd

Lead Analyst - Quality / Delivery

Sri Dhrona Quality Management Consultancy

	Responsible for implementing ISO 9001: 2008 Standard 
	Vital element in ISO 9001 Certification audit and Customer audit for clients
	Responsible for preparing Process interaction procedure, Documents & Records for the client organizations aligned with their goals as per ISO Standard.

Senior Quality Consultant

Management Consultancy

ISO Consultant

*Results-oriented professional with over 15 years of experience driving impactful change and implementing innovative initiatives to achieve business objectives. 
*Skilled in creating governance frameworks, implementing operational excellence practices as per COBIT framework
*Utilising Lean principles to streamline processes and enhance organizational efficiency. 
*Proven track record of successfully leading lean strategies, fostering a culture of continuous improvement, and delivering significant reductions in lead time, defects, and customer complaints.
*Led the development and execution of lean strategies, achieving a 30% reduction in lead time and a 25% increase in on-time delivery.
*Established a culture of continuous improvement by coaching and training employees on lean methodologies, leading to a 20% increase in employee engagement and a 40% reduction in defects and rework.
*Conducted root cause analyses and implemented corrective actions to address operational inefficiencies, resulting in a 70% reduction in customer complaints.
*Played a key role as the automation single point of contact, identifying opportunities and feasibility in NexThink to enhance customer experience.
*Collaborated closely with the Architect team to deploy bots, driving automation initiatives and improving operational efficiency.


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Karthikeyan Krishnan ⏩

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