Microland Limited

Responsible for driving the company's growth and service delivery in the region. This includes developing and implementing strategies to increase market share, enhance customer relationships, and ensure service delivery. 

Have a deep understanding of the EMEA market and a proven track record of success in leading and growing teams. Skilled in building and maintaining strong relationships with key stakeholders, including customers, partners, and employees.

Have delivered ~40% growth in the first two years of this role. Developed and implemented effective strategies, established strong partnerships, and multiple go-to-market initiatives across Energy & Utilities, Manufacturing, Business Services and Local Government.

SVP and Head of EMEA

Responsible for driving the company's marketing strategy and overseeing all marketing initiatives. This includes developing and implementing plans to increase brand awareness, lead generation, and customer engagement. Plan and execute integrated marketing campaigns across a variety of channels, including events, social media, email, and content marketing.

Work closely with cross-functional teams to align marketing efforts with the overall business goals and objectives. 

Skilled at leveraging data and insights to inform marketing decisions.

Chief Marketing Officer (Interim)

Helping IT service providers to scale fast and accelerate growth.

Senior Vice President -  Global Technology Alliances

Responsible for the company's business in the ANZ/ASEAN region. I'm also responsible for the global solutioning and bid management for Microland.

Part of Microland since 2003 and have played many critical leadership roles in the US, UK, Australia and India. I have extensive experience in leading strategic, operational and functional pursuits in the IT outsourcing space with a keen eye for digital technologies and their application in support services. I have led many global deals for Microland and acquired customers that are strategic/top 10 accounts today.

Senior Vice President & Geo Head - ANZ

I was responsible for setting up the company locally and building the business from the ground up. This included developing and implementing strategies to establish a strong presence in the market, establish key partnerships, and drive revenue growth.

Vice President and Country Head (ANZ)

Was responsible for leading the company's information technology strategy and overseeing all IT initiatives. This included developing and implementing plans to improve system infrastructure, data management, and cybersecurity.

I worked very closely with the executive team to define and execute the company's IT vision, and I was instrumental in delivering innovative and cost-effective solutions, including two large transformation programs that supported the organisation's growth.

Chief Information Officer

Responsible for developing end to end solutions and bid responses for all prospects and customers of Microland globally across verticals. This includes presales support, collateral creation, solution design and bid management. Also responsible for commercial modeling and overall business realization.

Vice President - Solutions & Bid Management

AVP - Solutions & Services

Associate Vice President & Head -  Application Management Services

AGM & Practice Head - Infrastructure Application Services

Associate General Manager – Technology

Consultant/ Sr. Consultant / Group Consultant

Microland

Specialist

Entrepreneur

Founder

EMEA Business Head | Intrapreneur |Technology Solutions | Revenue Growth | Ex-CIO | Ex-CMO | Generative AI Enthusiast - Follow me for GPT Enterprise Use Cases

I am an accomplished business leader and intrapreneur with over 20 years of experience in the IT industry. I currently lead the EMEA business at Microland Limited, a global digital transformation company that provides innovative solutions to customers across various sectors. I am responsible for driving the company's growth and service delivery in the region, developing and implementing strategies to increase market share, enhance customer relationships, and ensure service excellence.

I have a deep understanding of the EMEA market and a proven track record of success in leading and growing teams. I have delivered ~40% growth in the first two years of this role, established strong partnerships, and launched multiple go-to-market initiatives across Energy & Utilities, Manufacturing, Business Services, and Local Government. 

I have also served as an interim CMO and a CIO at Microland Limited, gaining valuable insights into the marketing and technology functions. I have an MBA from Alliance Manchester Business School and a PowerMBA certification, which have enriched my knowledge and skills in business administration and management. I am also an advocate and enthusiast of Generative AI, a transformative technology that has immense potential for innovation and value creation.

Karthikeyan Krishnan ⏩

Contributing with a major share of pipeline from marketing, the role has brought in a higher degree of responsibility and accountability towards the P&L of the organization while I continue to lead the Analyst & Advisor Relations Globally!

Associate Director Marketing

Senior Manager - Analyst & Advisor Relations -

Solely managing 6 functions' Analyst & Advisory deliverables spread across three continents liaising with 4 different AR/Advisory Firms like Gartner, ISG, Everest Group & Avasant, leading to over 18 mentions in different reports & advisor led deals worth $50M plus in a year.

Senior Marketing Manager

Partner Marketing Manager - Analyst & Advisor Relations - 

Solely managing 6 functions' Analyst & Advisory deliverables spread across three continents liaising with 4 different AR/Advisory Firms like Gartner, ISG, Everest Group & Avasant, leading to over 14 mentions in different reports & advisor led deals worth $30M plus in a year.

Increased the exposure of organization in Analyst & Advisory Community by over 50%.
Improved the brand visibility of the organization through focused analyst & advisory briefings.
Added revenue pipeline of over $20M through advisory relationship management.
Enhanced the output quality in analyst submissions through redesigning the framework & bringing in collaboration from different teams.
Increased the number of leverageable mentions across the different practice towers.
Strengthened analyst relations by adding more influential analysts on board.

Marketing Manager

ITC Hotels

Managing and setting up the first luxury hotel convention space of Cyberabad, ITC Kohenur with its multiple options of luxury banqueting remains a preferred destination for MICE. 
An exposure to setup the processes which includes vendor empanelment, process mapping, people selection and training along with close supervision of day to day operations.

Pre Opening Convention Manager

Food and Beverage Manager

ITC Gardenia, Bengaluru (A Luxury Collection Hotel)

Managing the day to day operational flow of one of the best MICE spaces in the Silicon Valley of India that specializes in Large Residential Conferences, Large Destination Weddings, Meetings, Exhibitions, Product Launches, Volume Social and Corporate Events.

Directly Responsible for Revenue of $4.3M for the year 2016-17

Director Of Convention Services

Responsible for the Beverage Portfolio of ITC Maratha within the 380 rooms and 7 Food & Beverage venues with an inventory of an average of $300,000

•	Ensuring availability of premium brands in all segments of beverages, keeping cost optimized and thus adding positively to the bottom line of Food & Beverage net revenue of $10M.
•	Utilization of beverage tie ups and practicing vendor management in order to reduce the beverage cost. Organizing activations & promotions across the hotel to add to sales/footfalls across all venues.
•	Encouraging beverage upselling by service personals across the venues by training and increased awareness about beverages.


Responsible for overall day to day operations and management across 6 restaurants and assist the F&B Manager in data analysis in order to plan the strategies to achieve the budget.
•	Food and Beverage Revenue Management, Competition and Market Analysis, Recruitment, Training, Cost Management, Improving Operational Processes, Implementing new Service designs

Assistant Food and Beverage Manager

•	Leading a team of 35 associates, 4 supervisors & 2 junior managers.

•	Key accountable person for the $1.6M contribution to the $10M net F&B Revenue.

•	Ensuring high efficiency by Guest Relations Team and high guest satisfaction index of 92% with an average 500 footfalls daily

•	F&B Revenue Management: Responsible for monthly/quarterly F&B Revenue Forecasting and day by day review of the same, further leading to achievement of targeted budget which leads to planning of promotions and special menu pricings across the venues.

•	Responsible for F&B Marketing of the Unit : Planning media of marketing, events & promotions across the 5 F&B establishments, including creative and design development of advertorials in the Unit.

•	Responsible for Learning and Development in F&B Department: It includes training of new joinees, review of employees’ training, planning monthly training of employees in all venues and accordingly ensure effective training across the outlets and banquets, 

•	Responsible for Hunar se Rozgar Program training: Trainer for the program under the leadership of Ministry of Tourism, Govt. Of India.

Assistant Food Beverage Manager

ITC Maratha ( A Luxury Collection Hotel), Mumbai

To ensure smooth operations and manage the staffing in different shifts.

Has been key accountable for the guest satisfaction index in events and conventions and maintained the same leading the operations team to a successful completion of year with $4M Banquet revenue contributing to the $10M net F&B Revenue

Assistant Manager- Conventions & Events Operations

•	Meet Revenue Targets: Approx. $320,000 of Net Revenue Generated an annum.

•	Competition and Market Analysis: Being a new brand extension of the well-established brand Dakshin, intense marketing done throughout the year including e-marketing and social media.

•	Responsible for Learning and Development in F&B Department: It includes training of new joinees, review of employees’ training, planning monthly training of employees in Dakshin Coastal and accordingly ensure effective training across the outlets and banquets, 

•	Part of Opening team ITC Grand Chola: Played a stellar role in opening/ setting up and managing new operations at ITC Grand Chola, India’s Largest Hotel.

Restaurant Manager

Aegis Limited

Worked as a customer relationship executive. 
Role was to ensure effective selling of educational plans and packages that was the process given to me initially. The target was to work with the team and add to the total performance significantly and thus add to the bottom line.

Customer Service Representative

Seasoned Relationship, Sales & Operations management professional offering over a decade of a successful career with diverse roles distinguished by commended performance in varied sectors ranging from hospitality to IT services across the B2B & B2C Client Bases and leading teams of up to 100 members including supervisors and assistant managers.

With my excellent communication and networking skills, I have been able to evolve into an Analyst and Advisory Relations Professional, bringing recognitions and thereby bringing advisor sourced deals for Microland

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The Battle

Karthikeyan Krishnan ⏩

Viplav Ankur Srivastava

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