The Buyer Psychologist | Sell more using science (not guru B.S.) | 63,000+ marketing geeks read my free newsletter

You wanna understand why customers *really* buy, right? I can help.

Here's the skinny: I built an audience of 280,000 smart people and grew my businesses from $0 to 7-figures. And I did it without a big team or a financial safety net (and as a new mom). 

How? 

By learning buyer psychology.

When you figure out what makes people tick, click, and buy... it’s easier to:

→ Sell more stuff
→ Attract better customers
→ Make more money, more predictably
→ Look like a genius to your clients or team

I don't peddle "hacks" or "quick tricks". And I won't promise you can 10X your growth in 30 days while working 10 hours a week from the beach. (We both know that's B.S.)

But if you're ready to stop guessing and start growing...

Here's how I can help:

________

1. Join 63,000 smart people who get my weekly newsletter

Why We Buy 🧠 is the free buyer psychology newsletter. Forbes says it's one of the "top marketing newsletters"

Subscribe today for $0 (and get a surprise gift)

https://learnwhywebuy.com/wwbnews/

________

2. Uncover the "ouchy" problems buyers will pay to solve—in just 4 minutes

My AI-powered Ouchy Pain Finder bot helps you uncover the deeper, “ouchier” pains your buyers are struggling with so you can craft copy that converts.

Get the bot free:

https://learnwhywebuy.com/ouchy

________

3. Craft copy that converts using 26.5 science-backed techniques 

Wallet-Opening Words is the conversion copywriting playbook for busy people. Ditch bloated courses and learn how to make tiny copy tweaks that drive BIG sales.

Write smarter copy that converts:

https://learnwhywebuy.com/wow

________

4. Get your business in front of 280,000 smart marketing geeks

I work with a select few brands for win-win-win partnerships across my newsletter (63,000 readers), LinkedIn (87,000 followers), and X (137,000 followers).

Want more info? 

Apply here: https://learnwhywebuy.com/advertise


________

Are you still here?

Let's connect ❤️

Katelyn Bourgoin 🧠

I’ve started calling out AI comments on my posts. Not because I want to embarrass the commenter…

But because I want to save them from scorching their reputation with people they clearly want to connect with. 

Look, the gurus lied. 

(About a lot of stuff, but we’ll focus on one thing in particular now)

They told people to “spend hours commenting.”

But that’s not realistic—unlike full-time creators, most people can’t hangout on LinkedIn all day. They’ve got a business to run. 

And while using an AI tool or outsouring commenting to a VA seems like a smart move, it won’t get you clients. 

You’ll likely just attract other people who are also trying to “hack the algorithm”.

Because guess what? The people getting spammed with AI comments—we can tell they’re AI comments. 

(Yes, even the ones you think are too clever to detect. We know.)

Stop it. 

Having a large following will feed your ego. But it won’t feed your family. 

Agreed?

The Creator Economy has peaked. Everyone can create now. I believe "The Thinker Economy" comes next...

Because when creation becomes effortless, original thinkers are rare.

Scroll LinkedIn right now. 

I bet your feed is full of content that reads well, but says... nothing.

A sea of polished posts that could've been written by anyone (or anything).

Creating content used to be hard. You'd spend hours wrestling with an idea, unsure of what you really want to say, but getting closer with each revision.

Finally, you'd finish, mentally spent but satisfied.

With AI, it's now effortless.
Type a few words, get a post.

But in our race to produce more—to build more, to do more— there's a problem few people are talking about:

When we outsource thinking, our minds get lazy.

Every time something feels hard, we hand it over to AI. And that's dangerous. 

Your brain is like a muscle—stop using it and it atrophies.

Writing is thinking. And when we rely on AI to think for us, we're training ourselves NOT to think. 

Most people will take the easy path...

They'll happily let AI do the thinking for them.

Which means the ones who wrestle with ideas, challenge assumptions, and develop their own perspectives will stand out like never before.

Use AI. Just don't forget how to think.

Because in this new economy, you won't win by outworking everyone. You'll win by outthinking them.

The people who think in public will get rich.

Are you ready?

I’m reading this while waiting for a train (I’m going on my first non-work girls weekend in 6+ years!)

It’s Jonathan Goodman new book, Unhinged Habits, and there’s a simple promise on the inside cover:

“Build your rich life by mastering the art of strategic subtraction.”

And honestly? This is exactly the guidance I need in my life right now.

I’m exploring making a major change in my business. And that comes with *all the feels*

Exciting.
Scary.
Doubt.

I’m considering selling Why We Buy and going all in on Unignorable. That means giving up over $600k of fairly consistent annual revenue Why We Buy generates just from newsletter sponsors and evergreen digital product sales.

Sure, I could keep doing both. But I don’t want to. I’ve tried and it’s left me feeling scattered.

→ I want to be known for ONE thing
→ Focus on delivering ONE outcome
→ Build ONE great core product

It’s a strategic sacrifice. 

Which means I’ve found Jon’s book at the perfect time.

If you’re at a crossroads too and looking to make a change… have you considered doing… less?

undefined undefined

Heyyy!

Here's the link to join the PAINKILLER waitlist and get access to your new bestie, Sparky, the Ouchy Pain Finder bot: https://www.customercamp.co/painkiller-waitlist

This message is automated but if you reply with a question I'll answer it

Have a brainy day!

It’s my 41st birthday. Maybe it looks like I’ve got my shit together but…

Nope. I f*ck up. All the time.

And after 15 years of entrepreneurship—and more than my share of failures and wins—I’ve learned a few hard lessons:

__
Lesson 1: Do less. Better.

The common wisdom is to diversify. Build multiple revenue streams. Do more.

That B.S. has always gotten me into trouble.

Stop chasing every new project—it’s not just stealing your time, it’s stealing your chance of success.

The people pushing “do everything” and “be everywhere”?

They have 30-person teams (or get paid to sell you that advice).

When something’s working, don’t diversify. 

Double-down.

__
Lesson 2: Forget trend-chasing. Focus on what doesn’t change.

Jeff Bezos built Amazon on a simple truth: People will always want lower prices, faster delivery, and better selection.

That won’t change.

The same triggers that made people buy 100 years ago work today.

While everyone chases trends, bet on human nature:

👉 Social proof? Still works.
👉 Status seeking? Still drives actions.
👉 The desire to belong? Timeless.

Platforms change. Tools evolve. Human psychology?

That’s your constant.

__
Lesson 3: The best products don’t win—the products with the best messaging do

I’ve watched brilliant products fail while mediocre ones sell like hot-cakes.

It’s rarely about product quality. It’s the story.

Your customers aren’t endlessly comparing features.

They’re asking: “Do I trust this? Do I get this? Do I want to be part of this?”

Master your message to own your market.

|||
This next lesson is uncomfortable… but it’s so f*cking true.
|||

__
Lesson 4: The *messenger* matters MORE than the message

Who says something matters more than what is being said.

You’ve seen this play out hundreds of times…

The same pitch, delivered by different people, gets wildly different results.

We like to think we judge ideas on merit. We don’t. We judge them based on:

👉 Who’s sharing them
👉 How much we trust them
👉 Whether we want to be like them

A trusted creator can launch a simple product and make millions, while an unknown genius struggles to get noticed.

It’s not fair. But it’s reality.

So how do you become someone worth listening to?

Don’t just share ideas. Own one.

One clear, contrarian idea that people associate with you. That’s what makes the difference.

—
Have you learned any of these the hard way too? And other lessons ring true?

P.S. this is what happens when your 4 year old gets to carry the birthday cake. 

The lesson? Floor cake is still tasty.

No alternative text description for this image

This is my friend Sarah. 8 years ago when we took this, my startup had gone bankrupt. I told her a secret I’d never shared…

The secret? I was relieved.

Building that VC-backed startup, I’d realized I didn’t actually want to run that type of business. 

I’d seen what “success” looked like. It was a massive company with a huge team. Just thinking about it all felt suffocating.

Maybe I’d self-sabotaged. I don’t know.

Fast forward to last week...

I had a call with Sarah Hart ✤ . (She’s working on my visual brand for Unignorable 2.0!!!!)

And during that call, I revealed another secret—something I’d never said out loud before.

Something I’m embarrassed to admit.

The truth?

I’ve been avoiding video and speaking opportunities for years.

I have plenty to say. 
That’s not the problem.

I just don’t feel like “me” these days.

I’ve gained weight. I look tired.

I feel old compared to the 20-somethings lighting up my feed.

Somewhere between startup grind → bankruptcy → pandemic → baby → husband breaking his neck → moving across the country...

I got... frumpy.

I know social media rewards beauty.
It’s basic human psychology.

I also know that avoiding video and speaking opportunities for such a vain and silly reason will hurt my business.

Now... if one of my smart, talented friends confessed something similar to me?

I’d tell them they were being ridiculous.

I’d kindly yet firmly tell them they DESERVE to show up. The world NEEDS to hear that special message that only they can share.

And yet here I am. Hiding.

Weird, right?

Our logical brain can know something’s technical true, but that inner critic still sabotages us.

If you feel this way—especially the women reading this—you’re not alone.

Yes, do the work to get back to feeling like yourself again.

But in the meantime, show up anyway.

That’s what I plan to do.

Study human behavior (not algorithms)

Platforms change. 
Tactics get copied. 
Stuff that worked stops working.

But basic human psychology? That shifts at glacial speed.

When you understand the timeless principles of attention and trust, algorithm updates become irrelevant.

You'll always know how to adapt and win.

Deal?

How to build a “successful” biz in 2026.

4 easy steps:

—
1) Wake up early

The early bird gets the worm. You’ll be amazed at what you can accomplish before 8am while the rest of the world is still sleeping.

—
2) Create something valuable

Solve a real problem for real people. If you help others win, you’ll win too.

—
3) Have a massive chip on your shoulder

Get bullied as a kid. Mercilessly.

Grow up poor with a single mom who’s constantly stressed about money and on the edge of a breakdown. Pack a bag in the middle of the night and escape to a women’s shelter to hide from her psycho ex-husband.

Have your heart shattered by your first love in a way that takes years to process.

Trust no one.

Develop a nervous system that’s constantly in fight or flight.

Drown it in alcohol and drugs for a while.

Then discover a more socially acceptable addiction: work.

Build a branding agency...

Then a restaurant consulting business.

Land clients like Target and Holiday Inn. Sell the restaurant consulting business. Decide that’s not enough.

Bootstrap a tech startup. Funnel every dollar you make in your agency back into your startup. Stop taking a paycheck. Lie awake at 3am running numbers that never work. Keep going anyway.

Get featured in Forbes and Inc Magazine for building “The next LinkedIn for women.”

Run out of money.
Watch it all collapse.
Go bankrupt.

And somehow... the chip gets bigger.

Build another business. Cross $1M in revenue. Hit 100k followers. Then 200k.

People start clapping. Magazine features. Podcast invitations.

Think you’ll finally feel different.

You don’t.

The goalposts keep moving when you’re running away from something instead of toward it.

Then you become a mom. You hold your baby for the first time and feel something shift inside you.

All those numbers, all those milestones, all that proving—none of it mattered the way you thought it would.

Start therapy. Unpack why you’ve been running so hard for so long. Begin to heal.

Now you build differently. Not to prove anything to the world. But because you’re on a mission to help others make a bigger impact. 

You stop chasing what you think you’re supposed to want... and do the work to figure out what you actually want.

—
4) Build an audience
(It really is worth it)

—
Do you have a chip on your shoulder too? Use it as fuel. But don’t let it run you ragged. Remember, you get to decide what a “successful” business looks like for *you*

Did you spend weeks or months building something no one wants?

Congrats 👏

This is a rite of passage for every successful entrepreneur.

Even smart people need to get kicked in the teeth by the market before you realize how important it is to talk to customers. 

It’s not about asking them what you should build. 

They usually dont know. 

But you need to dig into their problems so you can build solutions they actually want to buy.

When you solve bigger problems, you earn bigger paydays. 

Ya feel me?

ChatGPT says I'm the #1 buyer psychology expert on LinkedIn. But I cheated...

No, I don't know some voodoo magic for ranking in ChatGPT. My "hack" is years in the making.

Honestly? It's probably the best thing I did in my business. It made everything else easier.

Here's the backstory...

When I started my Why We Buy newsletter in 2020, I had a decision to make:

How would I cateogorize it?

Technically it was about "behavioural economics"—using cognitive biases and heuristics in marketing.

Sounds science-y, right? Yeah, that was the problem.

My ideal readers weren't academics. They were marketers and founders building online businesses.

Now I could have used a sexier term: “consumer psychology”. 

But my target readers mostly ran B2B businesses. They didn't sell "consumer" products. They sold services and software.

So I took a strategic leap. I created the world's first "buyer psychology" newsletter. No other person owned that specific category, so I:

→ named it 
→ framed it
→ claimed it

This brings me to my "hack"...

If you want to be known for something specific, you can literally choose to name that thing (eg. think “boring businesses” or Storybrand). 

But making it spread isn't just about choosing the right words.

You must attach meaning to those words (aka. frame it).

The easiest way to do that is by starting with a problem your audience already feels.

In my case, that problem was chronic overwhelm. Marketers are exhausted by constant change—always chasing, never catching up. But human behavior doesn't change. It's a steady anchor in the raging sea.

So I crafted a simple mantra: Marketing changes fast. People don't. Learn buyer psychology.

I framed the problem (ie. speed of change) and offered a distinctive solution (ie. buyer psychology.)

Then to claim it? I just spread that idea everywhere. It became the dominant narrative underpinning all my content.

Not once. Not twice. But consistently across 100s of posts... for... years.

Finding my first ownable idea changed my business. It can change yours too.

So if you want to be seen as an authority in your space (and get paid like one), I've got a new mantra for you:

Don't just share ideas.
Own one.

That's the best "hack" there is.

--

P.S. Claiming a new category isn't the only type of ownable idea. It's actually one of six (and probably the hardest to pull off).

I'm breaking down all six in my new UNIGNORABLE newsletter. First issue drops next week.

Drop a 🧠 if you want in.

Most content advice only works for wannabe influencers. If you need leads—not just likes—try this instead:

—
I’ve helped 1,800+ entrepreneurs build personal brands. Many became dominant voices in their space (and their sales exploded in the process).

Yet I’ve also watched qualified experts remain painfully invisible.

I bet you’re excellent at what you do, but your content doesn’t drive pipeline.

(And, no. You don’t need to “hack the algorithm” or spend hours per day commenting.)

What you need is content that makes your expertise unignorable—so clients come to you, cash in hand.

That’s what I call ‘authority content’.

And there’s a simple equation for creating it:

—
Authority =
(Problem + POV + Promise + Proof)
× Repetition

Each element is backed by behavioral science and maps directly to your buyer’s journey.

Here’s how it all works together:

—
PROBLEM — Name their struggle

Example: “You don’t have a lead gen problem. You have a positioning problem.”

↳ The science: Problems activate survival mechanisms (fear/urgency) and when you articulate their problem better than they can, they lean in

↳ Buyer stage: Attracts new people who recognize the problem

—
➕ POV — Show your differentiated thinking

Example: “Most content advice only works for wannabe influencers. If you wanna get leads—not just likes—try this instead:” (Look familiar?)

↳ The science: Sharing your contrarian beliefs, proprietary frameworks, and ownable ideas triggers the von Restorff effect (you stand out) while challenging best practices signals status

↳ Buyer stage: Engages problem-aware people seeking fresh perspectives

—
➕ PROMISE — Tease what’s possible

Example: “I used to work 80 hours a week just to scrape by. Now I average 5 hours per day and had my best year yet. What changed?”

↳ The science: Triggers social comparison and self-efficacy while tapping into identity aspiration (we want to become who we admire)

↳ Buyer stage: Converts lurkers into believers

—
➕ PROOF — Build credibility

Example: “My client went from stuck at $200k for years to doing $600k in 9 months—same service, better positioning.”

↳ The science: Social proof and authority heuristic bypass skepticism to build trust

↳ Buyer stage: Converts believers into buyers

—
✖️ Repetition — The multiplier

Clarify your messageing and then repeat key talking points consistently.

↳ The science: repetition builds familiarity and trust. And the more we hear an idea, the more we come to like it. 

↳ Buyer stage: Reinforces recognition across the entire buying journey

🟰 Authority 

—
I’m no mathematician, but I know this:

Strategy beats volume. Every time.

Once you understand the authority equation, you’ll stop posting randomly and start building a reputation that commands premium pricing.

Your competitors might post more. But you’ll be the one clients seek out.

Does your content get ignored?
You may be *too smart* for your own good.

Many brilliant entrepreneurs I talk to have all but given up on LinkedIn.

They’ve put the time in, but it ain’t working.

Meanwhile inexperienced newbies are getting more claps and more clients... while the post you spent 2 hours writing falls flat.

Here’s the uncomfortable truth:

That “less qualified” person may be winning BECAUSE their expertise is limited.

It’s not like they don’t want to sound impressive. They just think their basic 101 insights are groundbreaking.

But basic is exactly what your target buyers often need.

Because your buyers aren’t experts in your topic.

They’re just people trying to solve a problem, and they need someone who can explain what’s going wrong in a way that finally clicks.

Meanwhile, you’re over here adding layer upon layer of nuance.

Caveats.
Sophistication.
Deeeeepth

Every time you draft something simple, your FOBO kicks in (aka “Fear of being Obvious”).

You add complexity because you’re worried a peer might think it’s not “expert” enough.

(I catch myself doing this constantly. I’ll write something direct, then overcomplicate it because I’m afraid it sounds too obvious.)

Real talk?

This is your status anxiety dressed up as quality control.

You’re afraid to dumb it down because you want to prove to peers that you know your shit.

But your ideal buyers don’t need to be impressed by the depth of your expertise—they need to feel like you understand their challenges and can help them.

So you have a choice...

Create content that earns nods from your peers (who will never hire you)... OR create content that attracts clients.

One feeds your ego. 
The other will feed your family.

Now I want to ask you a tough question (and you need to answer honestly):

Are you creating for peers or for your clients?

See? Dreams can come true. 
Get after yours in 2026! 💪

Most "personal brand" problems are actually messaging or offer problems in disguise

Sell something people want
Explain it so they know why they should want it
Creating unignorable content becomes much easier

I kicked off 2026 by making $113K in 4 days with a "lazy launch" strategy.


Okay, now that I've got your attention...

Flashy headlines like that grab eyeballs. But most people don't share the full story.

Let me fix that…

After getting the blessing from the team at Demand Curve, I decided to open access to the Unignorable course curriculum one last time.

I wanted to time the launch around New Year's, when people are hungry to level up.

But with the holidays coming up and my 1:1 client work at Unignorable 2.0, I'd massively overcommitted. I didn't have time for a big, flashy promotion—but I also didn't want to miss that "fresh start effect" energy.

So I asked myself, what might a “lazy” version of a launch look like?

Then we got scrappy:

→ We reused an old email course we already had to prime people for the launch
→ We reused the expiring bonuses strategy that had worked great in the past
→ We repurposed past launch emails and social posts rather than creating from scratch

All in? I personally spent about 25 hours prepping for this launch—a breeze compared to my typical 4-6 weeks of pre-launch prep.

25 hours and $113,000 in sales.

Now, before you run off to copy this strategy… not so fast.

Here’s the unsexy truth:

Years of gruelling upfront work went into making this near “passive income” possible.

I’ve been building an audience since 2019. Showing up consistently. Earning trust sloooowly.

I’ve poured 1000+ hours into creating the original Unignorable challenge. I worked 16-hour days over the Christmas holidays back in 2022 to prep for our first cohort.

We ran five cohorts of Unignorable—and after each one, we made the product better.

And because we built a good product that drives results, internet-famous alumni like Josh Lowman, Alex Smith, Sarah Hart, and Eric Partaker sing our praises. 

Showing real success stories made getting ‘yeses’ much easier this time around.

So yeah. “Lazy” launches are absolutely possible.

But they're the reward for years of front-loaded work. Not a shortcut.

The "passive income" crowd leaves that part out. And the big promises are bullshit without context.

The work you do now is the "lazy" you earn later.

Sound good?

Do you constantly feel like you’re behind on AI and marketing stuff?

Take a deeeeeep breath. 

You’re not behind. If you’re worried about this stuff, you’re probably way ahead of most folks. But you might be focused on the wrong things. 

Tech and tools change rapidly. 
People don’t.

Yes, AI can help you do work faster. But first you need to figure out what works with your target buyers.

Focus on that.

Nail your message and offer. 
Then you can figure out how to scale it.

Breathe. You’ve got this.

My client pitched using his new ownable idea for the first time. Best sales call he’s EVER had.

(And he runs a $1M+ agency)

This is the first 1:1 client project work I’ve done in 7 years. And I’ve gotta say, after cutting my teeth in the agency world, it feels damn good to be back in the saddle again.

—

P.S. I anonymized this out of respect for the client. He wants to keep his new strategic direction secret. Too many copycats around here 👀

P.P. S. Want to work with us 1:1 to find your ownable idea?

(AKA: a compelling, strategically chosen concept that becomes synonymous with you and drives your business.)

I’m opening a few more spots for clients in February. Jump on the waitlist to be notified when applications open: beunignorable.com

Owning a place in your target buyer’s mind is the ultimate marketing “hack”












(Yup. That’s the whole post.)

Most AI writing tools make everyone sound THE SAME. So I’m using Lovable  to build something different for my clients.

I’m building a brand voice diagnostic tool for our Unignorable clients. We’ll use it to build each client a custom Claude Co-writer that actually writes in *their* voice

(bye-bye, generic AI slop.)

This won’t be publicly available—it’s only for clients.

Now you might be wondering, “Katelyn, why go to all that effort to build a custom tool for just a handful of clients?”

Fair question.

Here’s my two-part answer:
1. It wasn’t that much effort. All in, it took about 2 days to build this thing with Lovable.
2. I don’t just want to satisfy our clients. I want to DELIGHT them.

Psychologically speaking, delight is different from satisfaction. Satisfaction means you met expectations. Delight means you exceeded them.

When customers experience a moment of delight, they’ll buy more and tell their friends.

And unsolicited praise from a happy client is the best dang marketing there is.

OK. So back to my new brand voice diagnostic tool…

I can’t tell you exactly how it works. (That’s my secret sauce.)

But I can tell you the problem it solves…

Most AI tools make everyone sound the same. Or worse? They mimic the voice of big influencers, which makes you sound like a copycat.

We can train AI to write like you, but first we need to define your voice profile. That’s what our tool does.

If you’d told me 3 years ago I could build a custom tool like this for our clients in a weekend—without hiring a developer or learning to code—I’d say you were crazy.

But Lovable changed the game.

I just described what I wanted, watched it get built in real-time, and kept tweaking until I got exactly what I’d envisioned.

Cool, right?

Give it a try.

When you solve problems your clients didn’t even realize they had, you both win.

They get pain relief and you (hopefully) get rich.

—
P.S. Feeling inspired to build something for YOUR clients?

Start with their problems. What friction keeps showing up? What do they struggle to do on their own? Build a mini tool that solves that.

Lovable makes it possible in days, not months. No coding required.

And it’s free to start creating. 

Sign-up here and get 20% off if you decide to upgrade: https://lnkd.in/eCrSjxCE

#sponsored #lovablepartner

I'm curious. What's one thing you changed your mind about in 2025? 

Unlearning is a superpower. 

The smartest people I know are constnatly reevaluating and rethinking their belief system. 

So what’s one thing you unlearned in 2025 that will change how you work in 2026? 

I’ll post mine in the comments too shortly 👀

Chris Piper is brilliant. (He helped Codie Sanchez scale from $2M to $10M in 12 months.) Watch as I revealed his ownable idea last week…

—
Did you watch the 38-second clip? That’s good, right?
—

Chris had been trying to figure out his positioning and messaging for months. Nothing ever sounded right.

This is the curse of expertise in action. The smarter you are, the harder it is to see yourself clearly.

When I unveiled Chris’s ownable idea—and explained the underlying strategy it’s built on—his reaction made me happy dance.

He called it “a parasympathetic sigh of relief.”

His exact words: “This is what I’ve been feeling and trying to figure out for months... this feels like me.”

That’s what finally getting unstuck sounds like.

And there’s an important lesson here for you too:

It doesn’t matter how smart you are.
You just can’t bottle your own brilliance.

If you want to get unstuck, get out of your own head.
Ask for help.

—
P.S. Want help finding your ownable idea?

I’m opening a few spots for Unignorable 2.0 in February. If you’re a big-brained expert who’s ready to start your ‘internet-famous’ era, hit me up. 

I'll share info on how to join the waitlist so you're first to know when we open applications.

Michael Pedersen

Revenue Growth | Emotion-Based Brand Messaging To 3x Your Revenues | Bridging the gap between sales and marketing

High-pressure phone sales teams lose 30%-40% when recovery takes longer than the next dial.

DecideFast™ Between-Calls Performance Stability Software 
"Tough calls don’t crash the day.”

"DecideFast™ runs alongside your existing tech. 
No integration required.
No coaching.
No training.
No workflow changes.
No IT involvement.

Teams do not fade because of skill or effort. They fade because timing breaks under pressure.

Training happens before the shift.
Coaching happens after the shift.
Dashboards explain the problem once the day is already lost.

Nothing supports recovery in the seconds after a call, when performance actually drops.

That is the gap DecideFast™ fills.

DecideFast™ compresses after-call recovery so each interaction starts clean.

Used in seconds.

No management overhead.

See fast after-call recovery live. 
No slides. No pitch.

CEO & Founder

Does your website convert? When was the last time you gave it a refresh? How does it compare to your competitors?

Your company website is your brand on the Internet. An under-performing and outdated website will cost you revenues. 

Let’s jump on a discovery call to see if we are good fit to work together 

Visit: www.AZNetmarketing.com or 
Email: mike@aznetmarketing.com

How is this even possible?

30–45% annual attrition has become normal in phone sales.

That range shows up consistently across industry benchmarks from Contact Center Pipeline and ICMI, especially in high-volume and BPO environments.

Now put a dollar frame on it.

Research from SQM Group and Gartner estimates the cost to replace a frontline agent typically lands between $10,000 and $20,000 once you account for recruiting, training, ramp time, and lost productivity.

That means a 300-seat operation turning over a third of its workforce each year is quietly absorbing millions in replacement cost alone.

What’s important here.

This didn’t become normal because leaders stopped caring.

Managers are under real pressure. They run WFM, QA, coaching, engagement tools, training programs. They are actively trying to stabilize performance with the systems available to them.

The issue is timing.

Most of those programs work before the day starts or after the damage shows up in reports.

Performance doesn’t usually break in meetings or dashboards.

➡️ It breaks in the moments between interactions.
➡️ Right after a bad call.
➡️ Right before the next one.
➡️ When pressure carries forward and nobody sees it.

So teams adapt.
🚫 They manage averages.
🚫 They absorb churn.
🚫 They normalize something that would feel unacceptable in almost any other function.

This isn’t about blame.

It’s about noticing when something abnormal quietly became accepted as “just how it works.”

At what point did “this is brutal” turn into “this is normal”?

Mike Pedersen

Phone Sales Teams Lose 30%-40% Output After Lunch | Between-Calls Performance Software That Keeps Afternoons From Breaking | No Training. No IT. No Workflow Changes

Can a phone sales rep reset in 10 seconds?

Most leaders have never tested this.
Not because it sounds impossible.
Because nothing has ever been built for that window.

Sales performance is designed around calls.
Measured on calls.
Coached on calls.

But floors don’t drift during calls.
They drift after them.

That small gap between one call ending and the next starting quietly determines the rest of the day.

🚫 No system reaches it.
🚫 No process operates there.
🚫 No tool moves fast enough.

Leaders feel the impact anyway.

⬇️ Energy drops by mid-day.
⬇️ Confidence slips in real time.
⬇️ One bad call spills into the next.

By the afternoon, the floor is still staffed, but performance is uneven.

Most solutions arrive too late.

🚫 Dashboards explain yesterday.
🚫 Coaching fixes tomorrow.
🚫 Training assumes calm and recall.

None of those help in the moment that actually bends the day.

Sales performance doesn’t break on calls.
It breaks in the seconds right after them.

When recovery is immediate, performance holds.
When recovery drags, the day compounds in the wrong direction.

That gap has always been there.
Leaders have felt it.
They just haven’t had anything fast enough to stabilize it.

The real question is simple.

What happens in the 10 seconds after a call ends?

That moment decides whether the next call starts clean, or carries residue.

DecideFast™ operates in that gap.
Between calls.
In real time.

We’re running a contained test with sales leaders who want steadier floors without adding training, process, or disruption.

If this matches what you see on your floor, message me and we’ll see if it fits.

Every sales leader I talk to shows the same curve.

Mornings prove the team can execute.
Afternoons make it look like they can’t.

✅ Same reps.
✅ Same scripts.
✅ Same leads.

Most explanations miss the point because they focus on effort, motivation, or skill. None of those change at noon.

What actually changes is the operating condition.

🚫 Calls stack.
🚫 Difficult interactions cluster.
🚫 Nothing clears between one call ending and the next beginning.

So by mid-afternoon, reps aren’t performing worse.
They’re performing under load.

That’s why dashboards lag reality.
By the time the numbers dip, the damage already spread across dozens of calls.

If morning performance exists, the capability exists.
The question isn’t how to train harder.
It’s how to stop degradation from compounding during the day.

Most teams don’t have a way to manage what happens after the call and before the next one.

That gap quietly decides how the day finishes.

If you run a floor, you already know this pattern.

Most phone sales teams don’t struggle because of tools, talent, or effort.

They struggle because daily output isn’t predictable.

Same team.
Same dialer.
Same leads.

One day hits.
The next day misses.

That inconsistency creates real downstream problems.

• Managers spend their afternoons intervening instead of managing
• Clients feel the instability before reports ever show it
• Forecasts become guesses, even with solid activity data

The dialer does its job.
Activity is optimized.

What changes is execution as the day wears on.

Pressure accumulates.
Judgment slips.
Tone changes.
Small drops compound across dozens of calls.

Most systems measure results after this happens.
They were never designed to stabilize performance while it’s forming.

That gap is why output feels harder to control than it should.

Sales performance still drops later in the day.

Even in teams using Gong or similar tools.
That confuses a lot of sales leaders.

Because the calls are recorded.
➡️ The data is there.
➡️ Coaching is happening.
➡️ Yet consistency still breaks.

Here’s why.
Most sales tools explain what happened on the call.
They do not support what happens after the call.

➡️➡️ Insight explains what happened.
What carries forward after a call determines what happens next.

Between calls is where problems stack:
➡️ One bad conversation carries forward
➡️ Confidence dips before the next dial
➡️ Hesitation shows up quietly
➡️ Call blocks lose stability

By the time coaching or reviews happen, the day is already off track.

This isn’t a tooling failure.
It’s a missing layer.

Insight explains performance.
Recovery protects it in real time.

If your team starts strong and fades by the afternoon, what actually happens between calls today?

That’s the question worth looking at.

After Call Work looks fine on dashboards.

It’s killing output in reality.

Reps finish a hard call.
✅ They log notes.
✅ They click dispositions.
✅ They pause.

🚫 That pause turns into hesitation.
🚫 Hesitation turns into slower dials.
🚫 Slower dials turn into crushed afternoons.

Leaders see:
 • ACW implemented
 • Systems configured
 • Activity targets set

But still spend the day reacting.
ACW tracks tasks.
It doesn’t stabilize execution.

If nobody owns what happens between calls, consistency erodes even when everything looks “set up correctly.”

That gap is where performance quietly breaks.

Solution providers sell “performance software.”

Here's my problem with it.

Most of it measures. Almost none of it improves execution/outcomes.
Here’s the line that gets blurred.

What most companies call performance:
➡️ Dashboards
➡️ Reports
➡️ Visibility
➡️ Retrospective analysis

Trends after the outcome is locked.
That is measurement.
Measurement explains what already happened (lagging indicators).

What performance actually is
✅ Execution under pressure
✅ Consistency as conditions deteriorate
✅ Output holding when rejection stacks up
✅ Results changing in real time

I come from an athletic background (a full-ride D1 college scholarship).
Track and field. Javelin, then Decathlon. Attempted to make an Olympic team.

➡️ Performance was never the quality of the data.
➡️ Performance was the clock. The distance. The placing.
➡️ You didn’t win because practice was tracked better.
➡️ You won because execution improved.
➡️ Coaching works, but not in the moment of pressure between calls.

Phone sales work the same way.
If execution doesn’t change between calls, performance doesn’t change.
If nothing stabilizes execution during the day, afternoons break.

If tools only explain losses after the fact, they are not performance tools.
Measurement tells you what happened.
Performance determines what happens next.

This is why DecideFast™ sits in performance stability.
We operate where execution actually breaks.
Between calls. Under pressure. In real time.
✅ It does not measure outcomes after they fall.
✅ It stabilizes execution while work is happening.
That distinction is the whole point.

It's time companies focus on outcomes, not just measurement.

If you’re an inside sales leader and output is still off, you fix it. You don’t keep buying dashboards.

Phone-based sales operations lose 30% of daily output after lunch.

The pattern appears across teams, industries, and tech stacks.

What operations leaders see:
✅ Strong morning dial rates.
🚫 Declining afternoon production.
➡️ Same reps. Same leads. Same hour count.

What the metrics show:
✅ First-half call volume: 12-13 per hour
🚫 Second-half call volume: 8-9 per hour
🚫 Conversion rates: drop proportionally
✅ Manager intervention: increases 3 PM onward

What this represents operationally:
⬇️ 30% of capacity unused every afternoon.
⬇️ Full payroll expense. Reduced output delivery.
⬇️ Forecast misses despite effort increases.

Standard fixes don't address it:
🚫 Better list quality doesn't prevent the decline.
🚫 Script improvements don't maintain afternoon pace.
🚫 Incentive adjustments don't change the pattern.
🚫 Additional coaching doesn't stabilize output.

Because the constraint isn't in those areas:
➡️ Training builds capability over weeks.
➡️ Coaching refines execution over days.
➡️ Dialers optimize connection rates continuously.
➡️ CRMs track activity after it occurs.

None operate in the moments between calls when one difficult interaction affects the next four attempts.

That's where the 30% disappears.

That's the operational gap costing seven figures annually.

It's time to stop normalizing 30% drops and fix it.

Inside Sales Leaders:

Your dashboard is red. Again.

12 calls/hour this morning. 8 calls/hour right now.
Same reps. Same leads. Different output.

You know exactly when it started.

That brutal rejection at 1:47 PM. The one where the prospect hung up mid-sentence. Your rep stared at the screen for 12 seconds. Dialer queued the next call. Rep wasn't ready.

That call tanked the next four.

You watched it happen. You couldn't stop it.

Every. Single. Day.

DecideFast™ operates in those 8 seconds.

Between one call ending and the next connecting. Where your rep either clears what happened or carries it forward.

Pilot teams: Afternoons now match mornings.

If you're done watching 30% disappear daily, let's talk.

DM me. 10 minutes.

The One Moment No Phone Sales Tech Stack Covers

Between-Calls.

These moments during the phone sales day explain why performance breaks even when everything appears to be in order.

It is the only moment no system owns.
Dialers move the next call. CRMs log the last one. Nothing is responsible for what carries from one interaction into the next.

It is the only moment managers cannot scale into.
A manager can step in after the damage is visible. They cannot be present in the seconds between every call across dozens of reps.

It is the only moment dashboards cannot see.
Dashboards show outcomes after execution already changed. They never show the hesitation, tone shift, or pace decay forming between calls.

It is the only moment where one interaction affects the next.
A harsh rejection does not stay isolated. Without clearing, it alters the next conversation, then the next, then the next.

It is the only moment that explains same-day instability without blaming reps.
The capability is proven in the morning. The breakdown happens later because carryover compounds, not because reps forgot how to sell.

That moment sits between calls.

DecideFast™ is a between-calls stability performance software for phone-based sales teams, designed to prevent output decline throughout the day. 
Not training. Not coaching. No IT lift. No workflow change. 

Used in the seconds after a tough call to clear the carryover fast and maintain dial pace and next call success.

We are executing low-risk, 14-day, 25-rep contained tests to stabilize afternoons for phone sales teams. 

Let's talk if you want to hit your afternoon numbers and have your managers intervene less.

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