The MSP channel speaks its own language. I’ve spent years learning its dialect, not from the outside, but from deep inside the ecosystem where SaaS founders either earn trust or get ignored.

I’ve watched exceptional products stall in the MSP space for one reason. Not because they didn’t work, but because they weren’t understood. MSPs don’t buy vision decks or clever positioning. They buy solutions to real operational problems, clearly articulated, in language that respects their reality.

Today, I operate at the intersection of systems and story.

I serve as Chief of Staff at Cyft, where we’re building Sam, an AI teammate that remembers service calls so technicians don’t have to. Documentation just happens. She remembers what humans shouldn’t have to carry. My role focuses on building the operational backbone that allows that promise to scale with integrity. Structure, decision clarity, and the quiet infrastructure that makes products usable in the real world.

Alongside that work, I’m a co-founder of CMND Media, where I help MSP-focused SaaS founders translate their expertise into messaging that actually moves sales conversations forward. No jargon. No buzzwords. Just clear narratives built for a channel that values practicality over hype.

I specialize in three things that matter most to MSP-aligned startups:
	•	Channel-aware go-to-market strategy that respects how MSPs buy
	•	Growth planning that accounts for partner complexity, not just theory
	•	Messaging that resonates with owners juggling fifty priorities, not marketing trends

My simple offer has not changed.
If MSPs don’t understand why your solution matters, I can help fix that.

No filler. No noise. Just clarity that converts.

Katie Vreeland

MSPbots.ai

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Meet The Press Panelist 

I’m a dedicated and self-motivated writer.

I spent nearly two years creating impactful marketing content. I managed and produced diverse marketing materials including blog posts, release notes, case studies, white papers, and social media content. I've optimized landing pages for SEO, significantly boosting web traffic, and implemented email campaigns that nurtured leads and supported the sales funnel.

Before that, I honed my journalism skills at The Crusader Publication, where I served as News Editor, Features Editor, and Staff Writer over three years. I shaped breaking news coverage, oversaw articles, and demonstrated consistent dedication and reliability. This diverse experience has equipped me with a strong foundation in both creative and strategic aspects of content creation.

I would love to help businesses enhance their content strategy and execution, improve SEO and online visibility, and contribute compelling content to engage audience.

Feel free to connect with me! 

Email: niarabanes@gmail.com
Clippings: https://www.clippings.me/nrabanes

Nia Rabanes

taplio

The Battle

Katie Vreeland

Nia Rabanes

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