I see through the bullshit.
I see your greatness.
I see you.

Operating at the intersection of strategy and execution, I stand as a Fractional COO and OBM Agency Owner with a fervor for driving organizational excellence.

My clients often regard me as their 'silver bullet' – an unwavering ally with the depth of expertise they can lean on. Heralded as the 'gold standard' in the business, I've consistently turned challenges into opportunities, bringing both startups and established enterprises to unparalleled heights. 

Backed by a powerhouse team of tech maestros and visionary designers, I guarantee a cohesive journey for our clients. With a dedicated lead project manager and my hands-on COO oversight, we transition you from the granular day-to-day, positioning you at the helm of your venture. 

Ready to amplify your business story? Let's chart a path to excellence together.

Katie Kirsopp

You built this from nothing.
You know every client. Every process. Every password.
You jump in and save things before they break.

It worked. That's the problem.

Because now your team can't move without you.
Decisions sit in Slack waiting for your input.
Nothing gets signed off, started, or finished without a nod from you.

That's not leadership. That's a business held together by one person.

And that person is exhausted.

Here's what founders miss:

The skills that got you to $1M are the exact ones keeping you from $3M.

You don't need to work harder.
You need someone to come in, see it clearly, and build the structure that runs without you in the middle of everything.

Quick test:
How many decisions landed on your desk this week that shouldn't have?

That number is your bottleneck score.
Ask three people on your team what the top priorities are this month.

If you get three different answers, you don't have a team problem.
You have a clarity problem.

And clarity starts at the top.

Scaling & Systems Strategist | Fractional COO | Team Efficiency Consultant | Founder of KatieKirsopp.com | Your Part-Time PA & VA Agency

Not failing.

Not chaotic.

Just… messy.

The kind of messy where:

Projects are technically moving… but nobody fully owns them.
Your team asks good questions… but they still need your answer before they move.
Your Slack looks active all day… but half the conversations end with:
“Just checking with you first.”

From the outside, everything looks like it’s working.
Revenue is coming in.
Clients are happy.
The team is busy.

But behind the scenes, you can feel the strain.
Because every decision still loops back to you.

You approve the client's reply.
You confirm the refund.
You clarify the priority.
You fix the deliverable that “was almost right.”

Not because your team isn’t capable.
Because the structure never gave them the authority to move without you.
So slowly, without realising it, you become the glue holding everything together.

And glue works…
Until the business grows.
Because the bigger the business gets, the heavier that glue becomes.

What most founders assume at this point is:
“We just need more people.”

But after working inside scaling businesses for over a decade, I can tell you this:

The problem is rarely headcount.
Its structure.
When ownership is unclear…
When authority is undefined…
When communication relies on proximity to the founder…
Everything escalates upward.
And eventually the founder becomes the system.

Structure fixes that.
Not more hustle.
Not more hires.

Just a business that can finally move without waiting for you.

From inside it.

Here's the gap nobody talks about:

Your business coach tells you how to grow.
Nobody tells you how to handle what happens when you do.

The team that can't hold the volume.
The backend that was never built to scale.
The founder who's still the single point of everything.

That's not a strategy problem.
That's an operations problem.

And it needs someone who's seen it before, knows what to move, and can move it fast.

No three-month ramp up.
No cookie cutter playbook.
No advice from the sidelines.

Just someone who gets in, sees it, and fixes it.

That's what a fractional COO actually does.

And most founders don't know they need one until they're already drowning.

Ready to hear more - listen here 
https://lnkd.in/g8B9VJPa

Not because they’re not capable.

Because you’ve never fully built the structure that lets them be.

So you stay in the middle of everything.
Not because you want to.

Because every time you’ve tried to step back something fell through.
A client wasn’t handled right.
A decision got made that shouldn’t have been.

Something landed back on your desk that was supposed to be someone else’s.
And so you tighten your grip again.

This isn’t a people problem.
It’s not even really a trust problem.
It’s a clarity problem.

Your team can’t be confident if they don’t know exactly what’s theirs.

They can’t make good decisions without a framework that tells them how.
They can’t hold the standard if the standard only lives in your head.

The CEOs who scale past 7 figures without burning out don’t have better people.
They have better infrastructure.

They’ve built the decision making frameworks.

The clear accountability.
The team culture where people know what winning looks like without asking.

That’s not luck.
That’s architecture.
And it’s exactly what I build.
If you’re sitting at 7 figures and still not confident your team can hold it without you — that’s not a ceiling.

It’s a gap.

And gaps are fixable.

Have a listen here to the free telegram group  with weekly operational tips 


https://t.me/kkirsopp

No alternative text description for this image

From the outside, the business looked great.

Revenue was growing.
She had a team.
The offers were working.

But behind the scenes?
Every decision still landed on her desk.

Team members waited for reassurance.
Small problems escalated unnecessarily.
Projects slowed whenever she stepped away.

Not because the team wasn’t capable.
Because the structure hadn’t evolved as the business grew.
So she became the glue holding everything together.

And the thing about being the glue is… it feels important for a while.
Until you realise the entire business depends on you being constantly available.

That’s the moment many founders reach out.
Not because the business is failing.
But because it’s working in a way that’s unsustainable.

Over the past decade, I’ve helped founders redesign how their businesses actually run so execution stops relying on them.

- Clear ownership.
- Clear decision pathways.
- Clean communication.

So the founder stops being the operational centre of everything.

That work is exactly why I created the Vision → Execution Intensive.

It’s a focused 3-month partnership where we redesign the operational structure of your business so the team can execute without everything routing back to you.

If you’re at the stage where the business works… but feels heavier than it should…

You can read more here: https://lnkd.in/gXtdJGpC

Things I see within days of entering a business:

→ A project management tool that’s basically a graveyard of good intentions

→ A team asking the same questions on repeat because no one documented the answer

→ A founder who’s the only one who knows how anything actually works

→ SOPs that exist but nobody uses

→ Meetings that could’ve been a Loom

→ A VA doing the job of three people because the roles were never defined

→ Revenue growing. Structure not.

None of this is failure.

It’s just what happens when you build fast without building smart.


It’s all fixable. Usually faster than you think.

Tasks with no owners.
Projects with no deadlines.
Meetings where everyone waits to hear what the founder thinks.

Your team doesn't want flexibility.
They want to know what winning looks like.

That's not a hiring fix.
That's an operations fix.

And it's faster to solve than you think.

Your business was built to survive.

And it worked.

But the structure you built at $300K is quietly breaking you at $800K.

The systems that held when it was just you and two people don't hold at ten.
The decisions you made fast because you had to are now decisions your team is waiting on because no one else can make them.
The processes that lived in your head  now live nowhere.

This isn't failure. This is what scaling actually feels like from the inside.

Here's what founders miss:

You're not building for where you are.
You need to build for where you're going.

That means looking at your business twelve months ahead.
Reverse engineering the structure, the team clarity, the systems to match the version of the business that doesn't exist yet.

Most founders don't do this because they don't have time.
They're too busy running the business, they have to build the one they want.

That's exactly where I come in.

Quick test:
If your business doubled tomorrow... what breaks first?

This is what I’m seeing constantly right now:
Founders who have hired well
Built the team
Filled the roles
And are still the ones holding everything together.

Not because the people are wrong.
Because the roles are.

Someone built for execution is being asked to lead
Someone who thrives with direction is being asked to create
And quietly, everything starts to strain.

The real question isn’t:
“Is this person good enough?”

It’s:
“Is this person set up to be brilliant in this role?”

That’s the shift most businesses haven’t made yet.
And it’s why the founder stays the fallback for everything.

Fix the structure, and the pressure lifts.
Not just from the team, but from you.

If this is what your business feels like right now, you’ll recognise it.
No pitch. Just a conversation.

Vitality Unleashed Psychology PTY LTD

As a Psychology Administrative Officer, my responsibilities include managing phone and electronic communications with clients and third-party organizations, assisting with enquiries and appointments, and maintaining appointment diaries. I handle invoicing and billing, generate financial and KPI reports, and manage client records. Additionally, I update tracking sheets, create clinical and administrative documents, and assist practitioners and the executive assistant with various tasks. My role also involves liaising with clients, families, referrers, and third-parties, performing general office cleaning, resolving utility or software issues, and supporting marketing efforts. I also assist the Director, Practice Manager, and Executive Assistant with other administrative and operational tasks as needed.

Administrative Officer

I've been a Virtual Admin Assistant for over a decade now.. What sets me apart is my commitment to not only handling business tasks but also prioritizing client satisfaction. I believe in taking care of both the job and the client, ensuring a comprehensive approach to my work.

A+ Administrative Assistant | Executive Assistant | Psychology Telehealth Practice Admin Assistant

Justice By Carter, PLLC

Responsibilities:
• Managed client billing and invoicing using Clio, ensuring accuracy and adherence to client
agreements.
• Recorded billable hours and expenses for attorneys and staff in Clio, maintaining precise
time entries.
• Coordinated collections efforts, monitored accounts receivable, and communicated with
clients regarding payments.
• Generated financial reports and analyses for management review, assisting in decisionmaking
processes.
• Upheld ethical standards and ensured compliance with firm policies and legal regulations.
• Collaborated with attorney and staff to gather billing information and address client
inquiries.
• Utilized strong attention to detail, organizational skills, and legal knowledge in this key
financial role.

Skills:
• Proficient in Clio for time entries and billing management.
• Strong attention to detail and accuracy in client invoicing.
• Excellent communication skills for client interactions and internal collaboration

Billing Specialist

As a Process Improvement Analyst, I am tasked with enhancing the operational efficiency of the
law firm. My role will be crucial in analyzing existing business processes, identifying inefficiencies,
and implementing strategic improvements. It requires a proactive approach and close
collaboration with both legal and administrative staff to ensure our processes align with the firm's
strategic goals.

• Optimized Processes: Streamlined operations by analyzing and improving business
processes, resulting in increased efficiency and reduced costs.
• Technology Implementation: Spearheaded the integration of technological solutions to
enhance productivity and automate tasks.
• Collaboration and Communication: Worked closely with various teams to align process
improvements with firm goals, ensuring effective client engagement.
• Performance Monitoring: Developed and monitored key performance indicators to
evaluate the success of process changes and maintain compliance with industry standards.

Business Process Improvement Analyst

Centre for Emotion Focused Practice

Responsible for handling phone calls, scheduling appointments, and interacting with doctors, patients, psychologist and counsellors.

Responsibilities:
• Greet and assist visitors, patients, and staff members in a professional and friendly manner
• Answer phone calls and address inquiries or direct them to the appropriate person.
• Track payment on system and mark as paid.
• Schedule appointments and manage the appointment calendar efficiently.
• Collect patient information and update records accurately.
• Liaise with doctors and other medical professionals to coordinate patient care.
• Handle sensitive and confidential information with utmost professionalism.
• Assist in administrative tasks as assigned by the supervisor.

Reception Administrative Assistant

Oracle Accounting & Wealth

Administrative Assistant

Repose

someone.health - Telehealth Mental Health Support

Telehealth Practice Administrator

The Secret Cocktail®

ADN Healthcare

Human Resources Recruitment Coordinator

Virtual Sourcing Specialist

AvantStay

Procurement Administrative Assistant

🚀As a Experienced Executive Assistant | A+ Admin Assistant | Legal Assist with a decade of experience in freelancing and a recent undergraduate degree in Psychology, I am enthusiastic about expanding my expertise and joining a dynamic team that offers challenging opportunities for professional development. I am dedicated to making a long-term contribution to the company, utilizing my CAN-DO attitude and genuine support to help clients achieve their business objectives.

🚀Driven by a strong interest in Mental Health and other health sciences, I am motivated to serve the wider community. My skills in Executive, Administration, Customer Service, and well-being services will enhance the team's operational excellence, as I am eager to commence work with you and make a positive impact.

🚀While my background has predominantly been in medical and social services, I am genuinely intrigued by the opportunity to explore a new path within in any industry. I see this as a chance for significant career growth and a fresh avenue to apply my skills and expertise in a different context. I believe my experiences in the medical and social services have equipped me with valuable skills that can be transferable and beneficial in a legal setting

📌Here are the following skills I have gained throughout my decade journey in freelancing:

🎯Holistic Therapy Administrative Assistant
🎯Psychology Telehealth Practice Admin Assistant
🎯Executive Support
🎯Administrative Support
🎯Telehealth
🎯Psychology
🎯Customer Service
🎯Scheduling
🎯Email Communication/Responding
🎯Phone Support
🎯Virtual Assistance
🎯Following Procedures
🎯Answered Ticket
🎯Time management
🎯Calendar Management
🎯Communication skills
🎯Podcast
🎯Reconciliation
🎯Research and reporting
🎯Coordination and multitasking
🎯Adaptability and flexibility
🎯Initiative and proactivity
🎯Professionalism and confidentiality
🎯Teamwork and collaboration
🎯Efficient in managing the practice management system (PMS)
🎯Streamline appointment scheduling process
🎯Provide exceptional customer service
🎯Familiar with billing and coding in Medicare Billing
🎯Improved English fluency
🎯Proficient in Active Campaign
🎯Project reporting
🎯Client onboarding
🎯Documentation and training
🎯Relationship management
🎯Problem-solving
🎯Document and presentation
🎯Deadline management
🎯Social media management
🎯Client communications
🎯Flexibility and adaptability

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Katie Kirsopp

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