Keith Laughner

I simplify the sales process | FOLLOW for tips & tricks

Some of the best advice I've ever received and continue to pass along to the people I work with is, "figure out what you love, and then find a way to get paid for it." Since I can ever remember, I've always gravitated towards and been fascinated by coaching and building teams - I legitimately love watching someone become successful by implementing a skill that I taught them. 

I've been fortunate enough to "get paid for what I love" by building teams across the startup world since 2015. I'm most proud of doing so from scratch, where I can take an environment with minimal momentum and hire smart people, implement scalable processes, train, coach, and watch these teams excel in their space. I've helped multiple companies improve all of their productivity metrics by well over 300%, and I don't see myself letting down anytime soon - did I mention that I love this stuff :)

If you'd like to drive more pipeline and close more business this year, here are ways I can help:

→ Playbook design 
→ Talk track creation
→ Hiring processes that will ensure you're hiring  top performers over-and-over
→ Group Coaching
→ 1:1 Coaching
→ Send me a message to work together!

Phone: 805.729.3105
Email: keith@kmlsales.com
Twitter: https://twitter.com/laughnerkeith

Strategic Advisor

Outbound sales process design, message & system development.

Yext

Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands can seamlessly deliver consistent, accurate, and engaging experiences and meaningfully connect with customers anywhere in the digital world. 

Yext’s AI and machine learning technology powers the knowledge behind every customer engagement, automates workflows at scale, and delivers actionable cross-channel insights that enable data-driven decisions. From SEO and websites to social media and reputation management, Yext enables brands to turn their digital presence into a differentiator.

Enterprise Sales Development

DealHub.io

DealHub offers the most complete and connected revenue workflow for your sales organization. Our no-code platform empowers visionary leaders to connect their teams and processes, execute deals faster, and create accurate and predictable pipeline.

With a unified CPQ, CLM and Subscription Management stack, powered by our intuitive guided selling Playbook, your teams can generate spot-on quotes and configurations, accelerate contract negotiations and sign-off bigger deals. Utilizing our DealRoom, you're able to centralize buyer/seller communications to deliver the most innovative and interactive buyer experiences that drive deals to success. 

Trusted by global leaders such as Gong, Drift, Hopin, WalkMe, Sendoso and Braze, DealHub enables you to achieve faster time to revenue and deliver one fluid sales motion for your sales teams and customers.

Enterprise CPQ Specialist

RiskOptics

-Identify and pursue new business opportunities, partnerships, and acquisitions.
-Build strong relationships with clients and industry leaders
-Conduct market research and analysis to identify growth areas and market trends.
-Develop and implement effective sales strategies to achieve and exceed revenue targets.
-Collaborate with cross-functional teams to develop business plans and go-to-market strategies.
-Present and pitch RiskOptics' value proposition to prospects and partners.
-Monitor industry developments to identify opportunities for innovation and expansion.
-Represent RiskOptics at industry conferences, events, and networking opportunities for field marketing.
-Provide leadership and mentorship to the business development team.
-Consistently exceed sales quotas and targets through effective strategies and strong performance.

Senior Business Development Representative

- Conduct outbound prospecting activities to generate leads for RiskOptics.
- Qualify and engage potential prospects through various channels.
- Schedule product demos and meetings with qualified leads for the sales team.
- Collaborate with sales team to facilitate the sales process.
- Maintain accurate records of lead interactions in CRM system.
- Conduct market research to identify target segments and trends.
- Assist in marketing campaign execution and content distribution.
- Create sales collateral and presentations to support lead generation.
- Act as a brand ambassador for RiskOptics.
-Utilize tools such as Outreach, ZoomInfo, Salesforce, G-Suite, Gong, and Slack to streamline and enhance prospecting and lead management activities.

Marketing Development Representative 

Liberty Coca-Cola Beverages

•Demonstrate commitment to a safety culture by following established health and safety policies and procedures.

•Promotes all current digital tools such as MyCoke.com, digital menu boards, and food delivery intermediaries.

•Utilize all available technology tools to drive growth in assigned territory.

•Execute and close all sales calls, including face to face sales, and PiCOS visits.

•Ensure consistent adherence to merchandising and customer service standards.

•Improve Right Execution Daily (RED) and achieve Picture of Success (PiCOS) in all accounts to grow market share and develop employees.

•Sell in incremental brands, displays, and placement of equipment; sell in promotional programs and ensure dealer compliance.

•Ensure new brands and packages are available and executed.

•Manage and address Account Receivable status of all outlets within assigned territory.

•Prospects and onboards new outlets.

•Maintain company equipment assets, ensuring all equipment 100% Coca-Cola products. Meet the companies current merchandising standards.

•Transport, replace, and maintain Point of Sales as appropriate for an account.

•Lead and embrace change.

•Ambassador of providing customer service to consumers and store personnel.

Market Sales Manager

•Execute and close all sales calls

•Developed and maintained strong relationships with key clients.

•Identified and pursued new business opportunities.

•Managed and grew a portfolio of accounts.

•Analyzed customer data to identify growth opportunities.

•Sell in incremental displays and equipment placements; sell in promotional programs and ensure dealer compliance

•Stay in connection with sales call, maintain appropriate inventory levels, maintain company assets and point of sale, ensure account meets company merchandising standards, determine stores' product needs, place and transmit appropriate order in conjunction with existing geographic sales routes.

•Building, changing and removing product displays; maintaining product signage; cleaning product space and securing damaged or defective product

•Act as an Ambassador by providing customer service to Consumers and store personnel by answering questions, locating product, and providing assistance as needed

Account Manager

Verizon Wireless

•Embodied positive attitude and action to deliver exceptional customer service to decrease escalations and provide achievable solutions.
•Improved lead submission through Salesforce and B2B by collaboratingwith business partners.
•Company average customer satisfaction rate was 83%, increased rate to 92% by implementing effective recommendations and solutions to team members. Store awarded "Gold Store" status for customer excellence in  Q4 (2018); and Q1 Q2 and Q3 in (2019).
•Took charge of district and territory measured key performance indicatorsby reporting and analyzing daily results and opportunities.
•Manage store merchandising & planogram compliance in accordance with company expectations Identify any selling skill gaps for the team members, then create and implement action plan.

Subject Matter Expert in Business Sales
•Bridging gap between retail and business sales.
•Improved business sales by increasing lead submission and participation with demos.

2019 LEAD Manager Development Program: 
•Nationwide program to develop SMs into Future GMs

Member of Employee Resource Groups
•Asian-Pacific Employees for Excellence
•Women’s Association of Verizon Employees
•National Responsibility and Advocacy Group

Solutions Manager

Responsibilities:
•Providing exceptional customer service that leads to long-term relationships with clients, providing industry-leading customer service by going above and beyond to ensure that all aspects of a customer's needs are met and that every client has a positive experience.

•Pursuing additional sales opportunities by phone and in person meetings. Calling existing and potential new clients on a daily basis to grow the business.

•Growing and maintaining customer base through sales transactions consisting of new & existing businesses and consumer accounts, contract renewals, devices upgrades and a variety of data solutions as well as processing price plan changes.

•Learning about new technology in order to present products and services to the community. This includes features, benefits and technology specifications.

Solutions Specialist

Doherty Enterprises, Inc.- Applebee's

Training Manager

Supervisor

Enterprise CPQ Specialist at at DealHub.io, Quote-to-Revenue Hub | CPQ, CLM, Subscriptions, Billing & DealRoom

I'm an experienced sales professional with demonstrated success working in telecommunications and tech. I excel in a fast paced, forward thinking people first industry. Whether it's managing people or developing new market strategies, I am always aiming to elevate those around me.

In my career, I’ve discovered how much I appreciate collaborating with other channels within the industry I'm in and learning how to continuously improve. I have been happy to see how working with teams outside of my own presents opportunities to forge new relationships and better understand the needs of my organization.

My passion and integrity is my most valued attribute– it has helped me overcome obstacles in even the most difficult situations. Regardless of roadblocks I am always eager to work towards staying humble, working hard and staying hungry.

I'm often seen taking charge in developing new and exciting incentives to promote growth and revenue within the business. I have dedicated 15+ years in customer satisfaction and providing solutions. Overall, I pride myself on using positivity and creativity to deliver results and constantly improving myself, the industry I'm in, and the people around me.

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Keith Laughner

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