Kendra J.

The Venned Group

The Venned Group specializes in cultivating the next generation of leadership. Through high-touch, cohort-based training programs, we partner with senior leaders to develop their mid-level counterparts. Our unique approach ensures that tomorrow's leaders are equipped with the necessary skills to effectively guide their teams, influence peers, and communicate seamlessly with top-tier executives.

What sets The Venned Group apart is our laser focus on personalized cohort-based training. Unlike generic, one-size-fits-all programs, we understand that each organization has its unique DNA. Our programs and workshops are adaptable, ensuring that your leadership challenges are addressed head-on, resulting in sustainable growth and improved organizational dynamics.

Founder

Boardy

Connector

Orion's Reach

Orion’s Reach is a Not-for-Profit organization comprised of passionate volunteers dedicated to helping aspiring professionals acquire the skills and knowledge required to REACH their career goals.

At Orion’s Reach our approach to mentorship is different. Professionals are looking to learn from different perspectives in-order-to transform into someone who is ready to REACH for the stars. As a result, we match each Mentee with multiple Mentors based on desired skills they would like to learn as well as interests. With this approach, individuals can develop leadership and presenting skills at the same time from two different experts. Our approach also provides the opportunity for individuals to learn about a specific industry from multiple perspectives.

Advisory Board Member

Chase Hospitality Group

•	Started as Event Coordinator, promoted to Event Manager in March of 2016
•	Corresponded with the client on all details of event from décor to food and beverage pairing
•	Worked closely with the Executive Chef to create custom menus; includes costing and idea formation
•	Coordinated any necessary rentals with preferred suppliers
•	Accommodated client’s provided event budgets ranging from $500 to $30,000
•	Lead, grew and motivated event 'team leads'
•	Executed events from start to finish
•	Accommodated client’s provided event budgets ranging from $500 to $30,000

Event Manager

Donaleighs Irish Public House

Managing all Social Media platforms and organizing annual events such as the Annual Golf Tournament and Charity Calendar production process from start to finish.  Handle all reservations and aid with large party catering requests.

Social Media & Events Manager

I’m bringing real human connection back to the workplace.

You've likely heard this before, but I’m not just talking about it—I’m making it happen. Here’s how ⬇️:

Four ways I can help you:

-> Tailored soft skills-based workshops for global brands
-> Curated events that bring leaders together to connect on soft skills-focused topics (DM me to see if we're coming to a city near you soon!)
-> Global speaking engagements on the power of soft skills to enhance hard skills and maximize performance
-> Our S.P.A.R.K. Assessment & 1-1 coaching to optimize working styles & improve collaboration

Why do I do what I do?

I care deeply about human connection. In today's tech-saturated world, the lack of genuine interaction is destroying performance, well-being, and efficiency across teams. That’s why I’m on a mission to help organizations maximize their potential by leveraging their existing resources.

Do you think we'd have a good chat? Send me a DM!

If my dad knows I'm driving somewhere, he asks the same three questions.
Did you gas up the car?
Do you have your phone charger?
Will you text me when you get there?

In my 20s, it used to drive me nuts.
"I'm an ADULT, Dad. I know these things."
I'd answer with the exact tone that communicated...I've got this handled, you can stop now.

But he never stopped.
Gas. Charger. Text when you arrive.
Every single trip, into my 30's it's something I proactively update him on now.

It took me years to understand what he was actually saying.
He wasn't asking if I had gas in the car. 
He was saying, "I need to know you're safe."
He wasn't checking if I was competent. 
He was managing his own worry the only way he knew how.

In one of our past cohorts, a CEO and her team sat down to review their S.P.A.R.K. assessment results.

Her entire team rated her as a 'definite' collaborative style, every single person.
The assessment showed she was 100% flexible in her leadership style, meaning someone who could read her team and adjust in real time.

The room went quiet when they saw the gap between her intent and their experience.

Then she told her side of the story...

"I care so much about you. I don't want you to burn out. I'm just trying to catch things before you're drowning."

She wasn't micromanaging. 
She was adjusting constantly to make sure no one fell through the cracks.
But because she never named it, her care landed as control.

Gas. Charger. Text when you arrive.
Did you finish the report? Do you need help? Are you sure you're okay?

Care has its own language.
And when we don't translate it, people hear something else entirely.

Every week, I write about these patterns for middle managers and the senior leaders who support them, like how care gets mistranslated and what it costs when we don't name what we actually mean.

Newsletter in the comments.

P.S. Tomorrow's my dad's birthday. Gift ideas from (or for) the fathers out there?

Kendra Johnson

Canada’s leading soft skills expert | Creator of The S.P.A.R.K. Method™ | 1900+ managers upskilled | The Peak’s 2025 Emerging Leader | Get weekly tips👇

I turned 35 this week, so here are 35 reminders I've noted throughout this past year.

1. People really do want to help you. Get out of your own way and ask
2. Learning what you want and stating it gets you farther much faster
3. Highs and lows are part of business. The more people you talk to, the more normal it becomes
4. Your mindset makes or breaks your day. Choose it intentionally
5. What someone does is the most boring thing about them. Why they do it matters more
6. The world is big. Get outside your bubble often
7. Stop building for the fantasy workplace. Meet people in the actual chaos
8. Clarity about guardrails beats confidence coaching every time
9. A good mentor changes everything. Find one. Be one
10. Your worst moment probably taught you more than your best one
11. People talk a lot. Be the one that takes action
12. Burnout is a choice you make by not saying no
13. Ask for what you need. State what you want. Watch how fast things shift
14. Simple acronyms beat complex systems every single time
15. Dogs will always say hello. People won’t. Be more like dogs
16. If a situation happens more than once, that’s a lesson. It’s up to you to change the pattern
17. Sometimes you really do just need a hug from your mom
18. As much as you might not want to, getting a good sweat will fix you right up
19. Finding the right partner will change your life
20. Maintain your individuality and let your partner do the same
21. Don’t mistake ignorance for malice
22. Dress for the type of day you want to have, not the way you feel
23. Skincare is important
24. The gap between theory and reality is where actual business happens
25. One-size-fits-all anything is corporate theater
26. Transformation happens when someone takes the time to actually know you
27. Sometimes the best leadership move is stepping back
28. There is always a solution, you just have to be willing to think outside the box
29. Say thank you more often
30. Record the small moments, those are the ones you’ll hang on to
31. A day of rest doesn’t mean you’re not productive
32. Knowing where your time and energy are best spent is a superpower
33. You don't have to hang onto things that no longer serve you
34. Every day can be a fun adventure if you let it
35. Smiling can change your mood, especially when shared

And as Ricardo Ulises Hernandez Gomez added, last but not least, wear sunscreen. 

Which of these did you need to hear today?

There's a line in Hamilton that's been stuck with me.

'Every action has an equal and opposite reaction.'

(Yes, it's a nod to Newton's third law of motion...but it's more memorable when sung)

I've seen that musical more times than I'll admit, and it's served as a constant reminder of how I'm showing up.

Over the years, I've become more and more aware of how my energy creates a response in those around me.

Ex. When I bring stress into a meeting, I feel stress reflected back.

If you're the leader, all eyes are on you.

Your team reads your energy before you even open your mouth.

I started asking myself three questions before every team meeting or client call:

1. What energy am I bringing? Clarity or chaos? Confidence or stress?

2. What do I want them to feel when we're done? Inspired? Clear? Confident? Name it, clearly.

3. Are my actions & my energy matching my words? Urgency & stress through a half-a**ed smile saying 'everything's fine' never lands well.

Many times, the reaction you're getting is information about what you're putting out there.

→ If you're facing resistance, consider how you're presenting ideas.
→ If there's confusion, check whether you're giving direction or just enthusiasm.
→ If there's disengagement, pulse check your energy first.

Self-awareness is never about being perfect OR (and let me be very clear) taking responsibility for everyone else's actions.

It's about recognizing when you're part of the dynamic, and choosing to show up differently.

This is your Monday morning reminder as you head into a fresh week to check how you're showing up. 

Your energy sets the tone. What an opportunity you have ahead of you!

This morning I was unwillingly thrust into someone else's feedback conversation.

I was at a coffee shop, noise-cancelling headphones on, minding my own business...but when you can still hear every word of a performance conversation from three tables away, you've become an involuntary witness to a trainwreck.

The recipient sat with shoulders hunched, eyes down, trapped in a public space while strangers absorbed every detail of her professional shortcomings. 

The manager had her feet crossed under her on the bench, casual and comfortable, seemingly unaware of the damage unfolding.

Sentence after sentence, the same hedging pattern, "I'm not saying YOU do this, but just so you know..." Which of course means you absolutely do this, but I'm too uncomfortable to say it directly. 

Then came the gossip about someone else on the team. The unspoken message of, I'm on your side, we both know Sarah is the real problem here.

Most managers have never been taught that feedback starts with reflection, not delivery. 
What's your intent? 
What outcome are you trying to create? 
What environment supports that outcome? 

Skip this, and you end up hedging, gossiping, and performing care while your team member walks away confused about what actually needs to change.

A few takeaways:
→ Spatial awareness & etiquette matter as much as self-awareness. 
→ Difficult conversations belong in private rooms, not public stages. 
→ And direct, specific, depersonalized feedback isn't unkind, it's the kindest thing you can do.

The leaders I work with are often shocked to discover they've been "giving feedback" for years without ever actually giving it. 

Our S.P.A.R.K. framework starts with that reflection piece because without it, you get frameworks paired with coffee shop disasters.

How much clarity & progress is your team losing to feedback that never actually lands?
-----
Ps. This conversation didn't take place at Wallace Espresso as the photo suggests, but it IS one of my favourite places in the city for coffee & their seasonal London Nog.

You hired someone, gave them a role description, walked them through their responsibilities and by three weeks in, you're already frustrated...

They're not getting it.
Except what is "it"?

You told them what to do. 
You might have even told them how. 
But did you tell them what doing it well looks like in your specific environment? 

With your pace, your culture, your unspoken rules about what matters most when everything's on fire?
Probably not...

And now you're sitting with the disappointment, you engineered yourself.

This is the gap that kills placements, tanks new hires, and makes leaders assume they have a people problem when they actually have a clarity problem.

You can't course correct something you haven't defined. 
You can't praise progress toward a standard that only exists in your head.

In our S.P.A.R.K. Leadership Program, this is where we start. 

Not with 'how to provide difficult feedback' right away.
Not with simply naming expectations (any leader can do that). 
We dig into defining what measuring those expectations actually looks like. 

Building the criteria that turn "figure it out" into "here's what success is."

It's difficult work, especially for middle managers trying to translate senior leadership's vision into measurable criteria they can actually enforce. 

When they get this clarity right, their conversations become remarkably simpler. They finally have language for what they've been trying to articulate and an objective lens for performance.

The disappointment you keep running into is fixable. 
It just requires you to clarify the target before you ask someone to hit it.

Give your team the gift of clarity, this holiday season...send me a DM to see which of our solutions best suits your teams needs!

Consordia Inc.

Business and marketing consulting services encompass a range of topics aimed at helping businesses transform into a customer centric culture, achieve their goals, improve their operations, and enhance their business and marketing strategies.
- Advise clients on strategic marketing, brand positioning, and cross-channel campaign planning. 
- Design customer engagement and loyalty programs using data insights and market research. 
- Support businesses with marketing communication strategies aligned with organizational values and goals.

Business & Marketing Consultant

www.Alihosny.com

Co-active Coaching focuses on helping individuals transform and go from where they are in life or career, to where they want to be. While working together throughout the journey; they determine the goal and commit to it.

Career and life coach

Green Party of Ontario

Proud to represent the Green Party of Ontario in the 2025 election in Oakville North–Burlington.

Candidate - Oakville North-Burlington

Proud to represent the Green Party of Ontario in the 2022 election in Oakville North–Burlington.

Candidate, Oakville North-Burlington - Canada

RENOLINX INC.

A Toronto based design, construction and renovation company. 
- Direct brand, marketing, and customer loyalty strategies for a renovation and design firm.
- Implement CRM process and loyalty campaigns, improving client retention and satisfaction.
- Oversee operations and financial planning, aligning communication efforts with business growth targets.

Business Director - partner - Canada

Al-Futtaim

One of the largest conglomerates in MENA & SEA (Franchisee: IKEA, Marks & Spenser, ToysRus, ACE, Kiabi, +)
- Member of the Steering Committee implementing the group wide SAP CRM (Hybris Marketing) platform representing Retail.
    * Lead the customization of the SAP Hybris platform to meet the group's diverse retail business requirements / Manage the CRM platform pilot rollout.
- Implement the tactical CRM platform (Interim solution) till the SAP Hybris platform is ready.
- Establish and manage the CRM function, set and executed the CRM strategy supporting 60+ brands across MENA & SEA to drive sales offline/online as part of the Digital Transformation strategy.
- Implement and manage loyalty programs and personalized campaigns.
- Implement targeted marketing initiatives that generated up to 29% of gross sales.
- Develop data governance frameworks and dashboards for performance tracking.
- Mentor and train new employees and brand representatives on CRM principals, loyalty programs, and messaging processes.

Managed the data analytics team offering a variety of business insights:
- 360 view of the customer / Prospect/customer intelligence / Customer journey across all touch points / Segmentation models to drive the omnichannel engagement.

We tracked CX across all touch points and reported CX KPIs for continuous optimization:
- Customer Satisfaction (CSAT) / Net Promoter Score (NPS) / Customer Lifetime Value (CLTV) / CX through out the journey and for each touch point / Churn Rate / Incremental sales (Targeted Group vs. Controlled Group).

Head of CRM, Data, and Analytics, MENA & SEA, Retail Division

IKEA Group

- Led the pilot rollout of the SAP Hybris CRM Platform for IKEA Dubai. 
- Set and executed print media and loyalty program strategy. 
- Implemented and managed the IKEA FAMILY loyalty program across three countries.
- Managed the data analytics external partner, market research internal stakeholders and IKEA global research teams.
- Launched data driven email and SMS campaigns to segmented customer database in collaboration with sales team as well as the print media, and radio campaigns across three countries

Regional Catalogue & IKEA FAMILY (Loyalty program) Manager (UAE, Qatar, Egypt, and Oman)

- Set and executed print media and loyalty program strategy. 
- Implemented and managed the IKEA FAMILY loyalty program across Canada. 
- Launched email/SMS campaigns targeting loyalty program members in line with the commercial calendar.
- Managed market research, brand tracking, & expansion planning with national and global stakeholders.
- Handled external vendors’ relations, e.g.: translators producing the 2 languages’ catalogues.

Special Projects:
- Member of the IKEA Global Reference Group (Sweden) to review the revised IKEA Values.

Catalogue & IKEA FAMILY (Loyalty program) Manager - Canada

- Set and execute print media production strategy and budget, direct marketing and distribution plans.
- Manage internal & external translators to produce the 2 languages’ catalogues.
- Source and manage external vendors’ relations.  (e.g.: Catalogue and flyers' distribution companies)
- Coordinate market research, brand tracking, & expansion planning with national and global stakeholders.
- Report and present activations’ results, KPIs, and action plans to executives and management.

Catalogue & Distribution Manager - Canada

Sales Coordinator - Canada

Customer Service Representative - Returns - Canada

UNICEF Canada

(Contract) Managed the marketing and sales activities of UNICEF’s branded merchandise for the annual Christmas fund raising within the province of Ontario.  Established business relations with shopping malls, IKEA and other retailers, to host the UNICEF sales kiosks.  Trained and managed 120+ sales representatives and volunteers in 15 sales location.

Marketing & Sales Manager

ProfCal

A technology startup company in the Silicon Valley (Bay Area).

Marketing & Sales Manager - USA

BAHWAN Automotive Center (FORD)

Senior Marketing Executive

A Human-Centricity advocate who always believed in the importance of credible data for business decisions and the impact of data driven CX on the business results.  Strong CRM & CX experience; delivering business growth through strategic and tactical Data Driven initiatives.  Proven experience in implementing and managing CRM platforms, Loyalty programs, and omnichannel CX optimization. Gained solid leadership experience with proven ability to build and empower teams. A confident communicator capable of building internal and external relationships at all levels and delivering effective messages.

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