Ribbonfish

At Ribbonfish we automate businesses. 

As the Head of Professional Services, my responsibilities include managing the Solutions Team, Implementation Team, Support Team and Training Team, overseeing and allocating project resourcing and staffing and collaborating with leadership to ensure the best customer experiences

Our priority is to ensure that our projects generate maximum value for our clients.

Head Of Professional Services

Sirenum

Head of Professional Services within Sirenum 

-Managing the Solutions Architect Team, Implementation Team, Support Team and Training Team
-Overseeing and allocating project resourcing and staffing
-Collaboration with leadership of all Sirenum functions to ensure Sirenum provides the best customer experiences
-Lead and improve the performance of the Professional Services Team, ensuring high productivity , engagement and retention 
-Ensuring growth and development opportunities for the Professional Services Team
-Supporting the Sales Cycle
-Accountable for the highest quality standards in project delivery
-Maintaining and enhancing value provided by the services team to clients
-Customer Adoption Support in close collaboration with the BA Team, Customer Success Team and Sales team
-Assisting in the Sirenum / Salesforce platform configuration / build of projects where necessary

Program Manager within Professional Services at Sirenum Ltd. 

• Leading and program managing client and internal projects across EMEA, US and APAC. 
• Defining the project scope, goal, milestones and timelines
• Coordinating & communicating the delivery plan to the project team, client and relevant stakeholders
• Manage and lead solution presentations, demos and workshops 
• Change Management / Adoption
• Resource planning, resource forecasting and resource allocation
• Risk Assessments, Quality Assurance and Issue Escalation
• Managing project documentation (Jira, Microsoft Office, G-Drive, Salesforce etc.)
• Managing client, partner and internal stakeholder relationships  
• Planning, prioritising and delivering internal process and project improvements 
• Project evaluation, results measurements 
• Internal Salesforce training and mentoring (Admin & Community Cloud focussed) 
• Technical Requirements Gathering and translating them into Jira's for development teams 
• Hands-on Solution Configuration

Program Manager

Implementation Consultant and Training Manager at Sirenum Ltd.  

• Responsible for delivery of various ISV implementation and training projects across EMEA 
• Pre Sales Solution Support & Post Sales Implementation (including requirements gathering, solution design, solution deployment and support hypercare)
• Solution Presentations & Demos 
• Creating & delivering engaging standard and custom training courses 
• Integrations with third party systems 
• Sales Cloud & Service Cloud implementation 
• Salesforce Communities creation, implementation and integration  
• Exposure to and creation of Lightning Components, Visualforce Pages and Apex

Senior Salesforce Implementation Consultant

Stimulus Consulting

Salesforce Trailhead GTM instructor. Responsible for providing public and private training courses on behalf of Salesforce and Stimulus Consulting across the EMEA region.

• Delivery of various courses to a wide range of clients, including administrator and business administration specialist courses
• Certified to deliver the ADM 201 Administrator Course, BSX 101 Salesforce Fundamentals for Business Administration Specialists course, the RPT 101 Reporting Fundamentals Course and the ANC 101 / ANC 201 and ANC 301 Einstein Analytics courses
• Creation and updating of private training courses and training material for a range of Salesforce
functionality
• Keeping informed and up to date with the latest Salesforce features and releases
• Working closely with customers to meet specific targets and project anticipations

Salesforce Trailhead GTM Instructor

Community Southwark 

Salesforce administrator for Community Southwark. Responsible for restructuring data,
maximising efficiency and harnessing the full features and benefits of their Salesforce
system.

•Proactive requirement gathering and seeking out and identifying system changes
•Modification of system to increase benefits and usability
•Managing new releases of SFDC and successfully rolling out new features
•Creation and maintenance of fields, views, reports, dashboards and other SFDC
objects and functions
•Maintenance and creation of workflows, custom objects, formulas and configurations
within SFDC
•Import and Export of data using Data Loader and other similar tools 
•Creation and distribution of relevant training aids

Salesforce System Engineer

UK Ministry of Defence

Project Manager / Business Analyst for expanded MOD Charter systems implementation / amalgamation. 

Project involved analysing, implementing and amalgamating the MOD Charter CRM system to meet the specific requirements of various departments within the MOD, Army and Royal Navy. 

Amongst other things, my role in the project involved developing the scope of the new system, understanding client needs, allocating resources, developing detailed project plans, managing relationships with internal and external parties and creating and presenting comprehensive documentation and training material. 

The project was delivered on time, within budget and to the desired scope of all stakeholders involved.

Project Manager

Product owner for the Charter System for the Ministry of Defence. Responsible for the improvements, maintenance, management, training and coordination of the entire MOD Charter System. 
 
•	Managed a team of support workers, developing technical expertise and knowledge throughout the organisation and training and advising senior officers and other business stakeholders
•	Identified core issues with the initial set up of the Charter System and developed a set of revisions and key performance indicators that ensured system effectiveness and legislative compliance
•	Increased the overall system adoption rate within the organisation by over 50% as a result of a staged, and progressive, online and classroom based training
•	Implemented the expansion of the system by configuring a multi-tenancy system with 2 new external user bases.  This resulted in increased collaboration, enhanced efficiency and better workflow automation

Product Owner

Quality Assurance Manager.  Responsible for researching, agreeing and specifying data quality assurance and processing procedures.

Quality Assurance Manager

Various Roles

Creating innovative technology and automating businesses of all sizes with Ribbonfish

An experienced, client facing, high impact manager with expertise in team management, project management, constructive problem solving, stakeholder communication, operational planning and training. 

Currently busy creating innovative technology with Ribbonfish Ltd.

Kevin Paul

Mangalam Information Technologies Private Limited

As a Sales Manager with over 15 years of experience in the software development industry, I have a deep understanding of the market and the unique challenges that companies in this field face. I have a proven track record of success in developing and implementing sales strategies, building and managing high-performing sales teams, and cultivating strong relationships with key clients and stakeholders.

- Developing and implementing sales strategies: Setting sales targets, identifying key markets and segments, and creating a plan to achieve those targets.
­ Building and managing a high-performing sales team: Recruiting, training, and mentoring sales representatives, as well as setting performance goals and monitoring progress.
- Cultivating strong relationships with key clients and stakeholders: Identifying potential clients, building and maintaining relationships, and understanding their needs and pain points.
- Identifying new business opportunities: Identifying new markets, products, and services that could drive revenue growth.
- Collaborating with other departments: Working closely with marketing, product development, and other teams to ensure that sales efforts are aligned with the overall goals of the company.
- Generating revenue and achieving sales targets: Closing deals and achieving or exceeding revenue targets.
- Providing strategic leadership: Working with the management team to develop and implement company-wide strategies and ensure that sales efforts align with the overall goals and vision of the company.
- Providing market analysis and feedback to upper management and other teams within the company.
- Ensure the sales team is providing excellent customer service, addressing customer concerns, and working to retain customers.

Sr. Manager – International Business Development

TechWize

TechWize is a leading provider of IT consulting, software development, and technology implementation services worldwide. Our team of more than 100 certified professionals has an average of 10+ years of experience, delivering exceptional value to clients across diverse industries.

We have successfully completed over 500 technology projects and developed 200+ custom applications for various industries, including manufacturing, supply chain, sales, non-profit, government, IT, and others. Our team's expertise covers a broad range of technologies and platforms, including Salesforce, Microsoft Dynamics 365, Fullstack, DevOps, ServiceNow, SAGE, Oracle Netsuite, and Data and Analytics.

At TechWize, we pride ourselves on delivering comprehensive solutions that drive innovation and streamline processes. Our approach combines deep technical expertise with a client-centered focus, ensuring that our clients receive tailored solutions that meet their unique needs. We are committed to delivering exceptional value to our clients, helping them achieve their business goals and stay ahead of the curve in an ever-evolving digital landscape.

Head of Business Development (North America and Europe)

WeblineIndia

I have been associated with WeblineIndia as a Business Development Professional for various IT services and Products. Major roles include

 - Business Consulting
 - Lead Generation
 - Proposal Preparation
 - Requirement Understanding
 - Technical and Commercial Quotation Preparation
 - Negotiation
 - Client Account Management
 - Promotional Campaign Preparation
 - Training to Jr, BDE, or Management Trainees within the company.

Sr. Business Development Manager (Europe & USA)

iFlair Web Technologies Pvt. Ltd.

iFlair has expertise in multiple IT services including but not limited to Web Development, and Software development. We are serving target clients in USA, UK, and Europe, and have become highly versatile through the experience of 1500+ successfully completed projects and 12+ long, steady years of functioning. Our team strength stands at 200+.

Responsibilities :

• Generated potential prospects for outsourcing and offshore.
• Understand client requirements and based on that provide them with solutions.
• Responding to RFI, RFP taking care of existing opportunity.
• Business relationships building and managing key as well as existing accounts.
• Closely working with Project coordinators & Development team for proposing suitable solutions to the prospects
• Lead Generation & Qualification.
• Client Engagement (Pre-Sales)
• Client Relationship Management.
• Business Development & Closure. 
• Coordination with the end user and requirement collection, and project execution.
• Preparing case studies, the business case & relative collaterals for marketing purposes.
• Managing existing clients.
• Managing Pre Sales activity.

Business Development Manager

Avyukta Solutions Pvt. Ltd.

Helping companies build software products and solutions and helping them scale their offshore development team.

- Providing strategic guidance to organizations on digital transformation
- Identifying and evaluating new technologies
- Leading digital transformation projects
- Developing and implementing digital strategies
- Managing and developing a digital team
- Assessing and improving digital capabilities.
- Working closely with IT, marketing, product development, and other teams to ensure that digital transformation efforts are aligned with the overall goals of the company.
- Providing market analysis and feedback to upper management and other teams within the company.
- Providing leadership and vision for the organization's digital transformation efforts.
- Strong understanding of the technologies and trends.

RadixWeb

OnPrintShop Consulting and Sales (Web2Print Solution)

- Engaging, informing and delighting printers worldwide 
- Researching industry trends to evolve print business management solutions 
- Designing and planning key campaigns and events for market penetration
- Gather Market Intelligence and Competitor Information
- Understand Client Requirements and suggest the right solution
- Negotiation with key clients
- Handling Important Client Interactions for closures
- Participating in Marketing Events

Business Development Executive

Synergy Software Solutions

-Lead Generation by using different means of communication like E-Mails, LinkedIn, Personnel meetings, Connecting through other Social Platforms, etc.
-Lead generation across the USA and European Countries.
-Build and Implement various marketing strategies to increase sales and advertise the
services at different platforms periodically.
-Managed events held by the company for the product’s /service’s demo
-Set up meetings for the business visit of senior management people in different regions.

Sr. Marketing Executive

With over 16 years of experience in the IT sales industry, I am a versatile and dedicated professional who leads sales teams and drives revenue growth for Mangalam, a leading IT consulting company. I have a valid B1/B2 USA visa valid until 2032.

My expertise includes developing and implementing sales strategies, building and managing high-performing teams, and cultivating strong relationships with key clients and stakeholders across diverse industries and regions. I have a proven track record of exceeding sales targets and generating over 674M in sales since 2009. I am always looking for new challenges and opportunities to drive success in the IT sales industry. My mission is to enable successful implementations of leading ERP, CRM, and cloud-based solutions for global clients, using my deep knowledge of various technology stacks and platforms.

🏢 TechWize (Brand Of Mangalam)

Mangalam is an ISO-certified, HIPAA-compliant, and SOC 2-compliant IT consulting company with over 22 years of experience. Specializing in cross-border and cross-technology projects, it offers a variety of services, including IT consultancy, digital transformation, ERP/CRM consulting, integration, implementation, automation, and customized technology solutions.

🆂🅴🆁🆅🅸🅲🅴🆂

✅Salesforce ➡ Salesforce Service Cloud Voice, Salesforce B2B Commerce Cloud, Salesforce Health Cloud, Salesforce Field Service Lightning, Salesforce Vlocity, Salesforce CPQ, Salesforce Einstein Analytics

✅ Sage ➡ Sage Intacct, Sage 100, Sage 200, Sage 300, Sage X3, CRE, Sage Intacct, Sage CRM, Sage HRMS, Sage Fixed Assets

✅ iPaaS Solutions ➡ Dell Boomi, MuleSoft, Jitterbit, Celigo Workato

✅ Microsoft Dynamics 365 ➡ Business Central, Finance and operations, CRM, AX, NAV

✅ Power Apps Development 

✅ Data Visualization ➡ PowerBI, Looker Studio, Tableau, Sisense, DOMO

✅ Oracle ➡ Oracle Netsuite, Oracle EPM, Oracle Hyperion, Hyperion/EPM Applications, Scripting and Programming, Reporting and Analytics

✅ ServiceNow ➡ CSA, CSM, ITSM, ITOM, Service Mapping, Portal Development, (☎Telco: OSS/BSS, TMForum 📡)

✅ SharePoint ➡ Consulting, Development, Migration, Integration, and Support & Maintenance

🌏 Global Business Visits 🌏

- Business Trip September 2019: Italy, Germany
- Business Trip February 2019: Italy, France, Switzerland, Germany, Belgium, Netherlands, Denmark, Spain  
- MWC Barcelona 2019 - Spain
- CEBIT 2018 Hannover Messe - Germany
- GITEX 2017 - DUBAI WORLD TRADE CENTRE - Dubai
- Graph Expo 2012 - USA

📧 Hemanshu.Kariya@mangalaminfotech.com Hemanshu@techwize.com for a no-obligation discussion.

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The Battle

Kevin Paul

Hemanshu Kariya

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