Ribbonfish

At Ribbonfish we automate businesses. 

As the Head of Professional Services, my responsibilities include managing the Solutions Team, Implementation Team, Support Team and Training Team, overseeing and allocating project resourcing and staffing and collaborating with leadership to ensure the best customer experiences

Our priority is to ensure that our projects generate maximum value for our clients.

Head Of Professional Services

Sirenum

Head of Professional Services within Sirenum 

-Managing the Solutions Architect Team, Implementation Team, Support Team and Training Team
-Overseeing and allocating project resourcing and staffing
-Collaboration with leadership of all Sirenum functions to ensure Sirenum provides the best customer experiences
-Lead and improve the performance of the Professional Services Team, ensuring high productivity , engagement and retention 
-Ensuring growth and development opportunities for the Professional Services Team
-Supporting the Sales Cycle
-Accountable for the highest quality standards in project delivery
-Maintaining and enhancing value provided by the services team to clients
-Customer Adoption Support in close collaboration with the BA Team, Customer Success Team and Sales team
-Assisting in the Sirenum / Salesforce platform configuration / build of projects where necessary

Program Manager within Professional Services at Sirenum Ltd. 

• Leading and program managing client and internal projects across EMEA, US and APAC. 
• Defining the project scope, goal, milestones and timelines
• Coordinating & communicating the delivery plan to the project team, client and relevant stakeholders
• Manage and lead solution presentations, demos and workshops 
• Change Management / Adoption
• Resource planning, resource forecasting and resource allocation
• Risk Assessments, Quality Assurance and Issue Escalation
• Managing project documentation (Jira, Microsoft Office, G-Drive, Salesforce etc.)
• Managing client, partner and internal stakeholder relationships  
• Planning, prioritising and delivering internal process and project improvements 
• Project evaluation, results measurements 
• Internal Salesforce training and mentoring (Admin & Community Cloud focussed) 
• Technical Requirements Gathering and translating them into Jira's for development teams 
• Hands-on Solution Configuration

Program Manager

Implementation Consultant and Training Manager at Sirenum Ltd.  

• Responsible for delivery of various ISV implementation and training projects across EMEA 
• Pre Sales Solution Support & Post Sales Implementation (including requirements gathering, solution design, solution deployment and support hypercare)
• Solution Presentations & Demos 
• Creating & delivering engaging standard and custom training courses 
• Integrations with third party systems 
• Sales Cloud & Service Cloud implementation 
• Salesforce Communities creation, implementation and integration  
• Exposure to and creation of Lightning Components, Visualforce Pages and Apex

Senior Salesforce Implementation Consultant

Stimulus Consulting

Salesforce Trailhead GTM instructor. Responsible for providing public and private training courses on behalf of Salesforce and Stimulus Consulting across the EMEA region.

• Delivery of various courses to a wide range of clients, including administrator and business administration specialist courses
• Certified to deliver the ADM 201 Administrator Course, BSX 101 Salesforce Fundamentals for Business Administration Specialists course, the RPT 101 Reporting Fundamentals Course and the ANC 101 / ANC 201 and ANC 301 Einstein Analytics courses
• Creation and updating of private training courses and training material for a range of Salesforce
functionality
• Keeping informed and up to date with the latest Salesforce features and releases
• Working closely with customers to meet specific targets and project anticipations

Salesforce Trailhead GTM Instructor

Community Southwark 

Salesforce administrator for Community Southwark. Responsible for restructuring data,
maximising efficiency and harnessing the full features and benefits of their Salesforce
system.

•Proactive requirement gathering and seeking out and identifying system changes
•Modification of system to increase benefits and usability
•Managing new releases of SFDC and successfully rolling out new features
•Creation and maintenance of fields, views, reports, dashboards and other SFDC
objects and functions
•Maintenance and creation of workflows, custom objects, formulas and configurations
within SFDC
•Import and Export of data using Data Loader and other similar tools 
•Creation and distribution of relevant training aids

Salesforce System Engineer

UK Ministry of Defence

Project Manager / Business Analyst for expanded MOD Charter systems implementation / amalgamation. 

Project involved analysing, implementing and amalgamating the MOD Charter CRM system to meet the specific requirements of various departments within the MOD, Army and Royal Navy. 

Amongst other things, my role in the project involved developing the scope of the new system, understanding client needs, allocating resources, developing detailed project plans, managing relationships with internal and external parties and creating and presenting comprehensive documentation and training material. 

The project was delivered on time, within budget and to the desired scope of all stakeholders involved.

Project Manager

Product owner for the Charter System for the Ministry of Defence. Responsible for the improvements, maintenance, management, training and coordination of the entire MOD Charter System. 
 
•	Managed a team of support workers, developing technical expertise and knowledge throughout the organisation and training and advising senior officers and other business stakeholders
•	Identified core issues with the initial set up of the Charter System and developed a set of revisions and key performance indicators that ensured system effectiveness and legislative compliance
•	Increased the overall system adoption rate within the organisation by over 50% as a result of a staged, and progressive, online and classroom based training
•	Implemented the expansion of the system by configuring a multi-tenancy system with 2 new external user bases.  This resulted in increased collaboration, enhanced efficiency and better workflow automation

Product Owner

Quality Assurance Manager.  Responsible for researching, agreeing and specifying data quality assurance and processing procedures.

Quality Assurance Manager

Various Roles

Creating innovative technology and automating businesses of all sizes with Ribbonfish

An experienced, client facing, high impact manager with expertise in team management, project management, constructive problem solving, stakeholder communication, operational planning and training. 

Currently busy creating innovative technology with Ribbonfish Ltd.

Kevin Paul

Designed and delivered an autonomous AI-powered SDR pipeline, integrating Apollo.io, OpenAI, Salesforce, and SendGrid to automate lead sourcing, enrichment, scoring, and personalized outreach. Deployed on AWS using event-driven Lambdas, enabling a fully self-operating system from prospect discovery to engagement tracking, with exploratory work on Pinecone and vector database architectures for semantic search.

Engineered the core document generation backend solution, integrating AI for dynamic email and document content generation and its distribution via SendGrid. Implemented robust PDF generation (Aspose) and upgraded system authentication to JWT-based security, significantly improving product functionality and security.

Developed a client-facing admin portal enabling secure template management and providing robust self-service functionalities for testing, previewing, and managing generated documents, significantly reducing manual dependency.

Built a modern ETL solution, replacing an outdated BOXI system, to consolidate daily operational data from multiple countries into a single database, simplifying reporting, and reducing operational complexity. 

Automated Salesforce-NetSuite integration and built a scalable workflow solution, eliminating manual syncing and enabling near real-time data updates for invoices and payments, improving business efficiency.

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Undertook a productive 3-week engagement in London, actively participating in key company meetings, fostering collaboration with the local team, and gaining valuable insights from attending a major Salesforce conference. This experience further strengthened cross-functional relationships and enhanced understanding of industry trends.
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Software Developer

Majid Al Futtaim

Designed and implemented an Amendment API, enabling customers to add items to orders pre-shipment, increasing GMV by approximately 2 Lacs INR.

Built and deployed Self-Service Return microservice, enabling customers to initiate returns effortlessly. Improved customer satisfaction by 12% and boosted retention by 6%, enhancing overall operational efficiency.

Played a key role in migrating a monolith Order Management system to a microservice architecture, improving scalability, maintainability, and deployment efficiency.

Developed and deployed an API that provides customers with live order status and detailed information, enhancing their experience and improving order management efficiency.

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Visited Majid Al Futtaim’s Dubai office to drive insights into retail operations. Explored City Centre Deira Carrefour Hypermarket to witness advanced checkout systems and optimize fulfillment processes. Engaged with innovative automation at Ibn Battuta Mall’s micro-fulfillment center, utilizing Takeoff’s robotic systems for efficient order picking and packing. This exposure enhanced my skills in e-commerce operations and order management systems.
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Software Development Engineer 

Architected and engineered a high-performing Microservice with advanced search and filter capabilities,
leveraging QueryDSL to dynamically construct and execute optimised database queries, resulting in swift
and efficient data retrieval.

Engaged with the development team to explore and implement the use of Pact.io, an open-source testing
tool, in order to improve integration testing between Microservices.

Participated in code reviews to learn best practices and get feedback on code quality while also learning about the architecture and components of the Order Management System and Seller Portal

Software Development Engineer - Intern

I’m a passionate Software Developer with a knack for creating efficient, scalable solutions that solve real-world problems. Over the years, I’ve honed my skills in cloud technologies and system integrations, where I’ve helped streamline complex workflows and make processes more intuitive and automated.

I thrive on building microservices and RESTful APIs that not only improve backend systems but also enhance the user experience. With a strong foundation in AWS and Azure, I’ve worked on solutions that drive business growth, simplify operations, and deliver measurable results.

What excites me most is leveraging technology to make life easier—whether that’s improving efficiency, automating tedious tasks, or helping teams focus on what truly matters. If you’re looking for someone who is eager to learn, collaborate, and bring innovative solutions to the table, let’s connect!

taplio

The Battle

Kevin Paul

Pulkit Gupta

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