LinkedIn personal branding for VPs and C-level executives | CEO @ GrowedIn

Began writing at 16. Started freelancing at 18. Launched GrowedIn at 21. Built GrowedIn Digital at 24. Turned it all into a group of companies at 25.

The north star remains the same: focus on quality, happy customers, and treating people well.

Most of my time now goes into driving vision, operations, and growth. I focus on building systems that scale, teams that care, and client relationships that last.

Outside work, I spend my time strength training, cycling, exploring new food spots, watching good films & TV shows, and writing occasionally on my personal website: keyurkumbhare.com.

Keyur Kumbhare

Salesforce

On a mission to make work life simpler, more pleasant and more productive.

Supporting enterprise customers in getting the most out of their Digital HQ and making everyday work life more enjoyable and efficient.  

Contributing to the amazing work Slack is doing to pave the way for positive change in terms of how people communicate, collaborate and work together.

Senior Success Manager at Slack, A Salesforce Company

Slack

Managing enterprise customers.
I am responsible for the following KPI's: 

-Improved Customer Sentiment, Advocacy, Adoption 
-Customer Engagement and documented Success Plans
-Account renewal rate at par
-Account add-on potential renewal rate
-Increment (new) in billable active users 

My role as a CSM can be described as the following

 -Defining and executing customer success and adoption strategy to ensure frictionless retention and growth in the account
 -Collaborating with customers to develop a Success Plan that defines success criteria, measurable outcomes and an execution strategy
 -Retaining customers through continuous engagement, iteration and improvement of their Success Plan during the entire lifecycle
 -Engaging cross-functional Slack teams and Partners to deliver on customer success strategy
 -Serving as a trusted advisor who showcases Slack value through regular stakeholder updates and QBRs/EBRs
 - Advocating for customer’s needs by being the voice of customer back into Slack

As a CSM I act

 -To serve as a trusted adviser to customers by helping them achieve success with Slack and maximize the value realized from Slack product subscriptions
 -To be a key member of the CS Team who can extend across all customer engagement lifecycle phases and lead activities around the "moments that matter" for our customers

All customer communications is done in Japanese

High Touch, Customer Success Manager

Singular

-Effectively implemented project management plans for clients to guide them through the customer success lifecycle (acquisition → adoption → retention → expansion). 
-Held quarterly/semi-annual reviews to provide recommendations on account usage, to identify upsell opportunities and to collect feedback and product feature requests.
-Collaborated with Marketing, Sales, Marketing, Product, Technical Support Eng, and Data teams to ensure customer success and ROI.

Customer Success Manager

Insider.

Strategic Account Manager

AppsFlyer

-First local CSM hire. 
-Setting up and developing the Japan business from scratch and contributed to its rapid growth. 
-Market share in Japan grew from 0 to 51% (source: App Annie).

InMobi

-Support defining direction on strategic and operational level 
-Revenue planning & modeling 
-Business tracking and making sense of key trends, implications affecting the business 
-Support solving select business problems 
-Collaborate with internal cross-function team to run, support select strategic projects and issues 
-Help in execution of large local, global deals
-Directly reported to Japan Country Manager

Strategy & Operations Manager

GREE International, Inc

New alliances and strategic partner development in SEA/India with mobile carriers, game development studios, content portals/providers and premium publishers.

APAC/India Business Development

Sun and Sands Advisors Co. Ltd.

Sun and Sands Advisors offers strategic, management and financial consulting for cross border businesses between India and Japan. Working with a wide range of partners, information sources and network of people we provides win-win solutions by bridging the cultural, people and information gap.

Partner (Consultant) 

Morgan McKinley

Focus on Banking Middle/Back-office/IT; Commerce & Industry

Recruitment Consultant

A bilingual English-Japanese working professional who enjoys thinking strategically and finding solutions for complex customer issues. 

1.  Improving the way organizations communicate to make their working lives simpler, more pleasant and more productive.  
2. Helping customers achieve their growth goals.
3. Working in a fully bilingual (Jpn / Eng) environment.

Current Role Summary: 

- Take on a strategic advisor and thought leadership role. 
- Lead long-term account vision and strategy in partnership with the Account Executive. 
- Own executive and stake holder relationships with the customer and own the joint success plan and 
   metrics towards overarching business objectives. 
- Focus on providing guidance by sharing best practices, share peer examples, and product 
   updates.
- The purpose missions are to drive active user growth and protect the AOV.

taplio

The Battle

Keyur Kumbhare

Raveen Gandhi

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