Zembra

A complete application for review data collection from major review platforms like Google, Yelp, Facebook, 20+ other networks.
Zembra is the best tool to gather review data and social contents (like Instagram comments, TikTok videos, etc.).

Zembra consists of an API that returns reviews in a standardized format for optimal data aggregation. It solves scalability and fingerprinting detection challenges.

Zembra: https://www.zembratech.com/
API Documentation: https://docs.zembra.io/
SaaS: https://my.zembratech.com/
API endpoint: https://api.zembra.io/
API sandbox: https://sandbox.zembra.io/
Knowledge Base: https://help.zembratech.com/
Status page: https://status.zembra.io/

CEO & Founder

Capital One

Senior Software Engineering Manager

ISC (Integrated Specialty Coverages, LLC)

ISC is a wholesaler insurance company. As part of the ISC engineering department, the backbone of ISC, we provide and maintain the main web-based software and infrastructure used by thousands of users of different roles: agents, underwriters, auditors, carriers, etc. to illustrate the lifecycle of an insurance policy.

As a software engineer, I take part in:
• Add new products to the platform: rating and quote generation, legal document generation, etc.
• Design and develop new services to be consumed by the main platform and exposed to partners: wholesaler portal, OCR microservice, …
• Provide support to existing products by implementing updates and business requested changes, in addition to resolving eventual bugs.
• Design and implement new features.
• Lead a local team and oversee work conducted by a remote outsourcing team

At ISC, my role expands beyond development:
• Run daily scrum
• Setup code standard
• Setup SonarQube
• Code reviews
• Mentoring and continuous training for junior developers
• Run interviews: phone screening + virtual/on site interviews
• Helped reorganize developer teams to improve productivity
• Helped grow the team by actively reaching out to candidates and succeeded in referring 4 former coworkers to join ISC
• Contributed to transforming the work environment into a fun space
• Department process improvement contribution impacting interaction between developers, QA engineers, product managers, and business analysts.
• Research and POCs
• Setup unit test framework + Github integration + training
• Production support
• Setup Jenkins jobs
• Run deployments

The tech stack is essentially LAMP built on top of the Zend framework. Local environment in AWS EC2 VMs.

Visit https://tech.iscmga.com/ for additional information. Tools: PHP – Javascript – Less – MySQL – PHPStorm – GitHub – Jira

Senior Software Engineer

SOCi, Inc.

SOCi provides a cross-social-network platform where business owners can connect social pages and manage all in one place. From posts to reviews through conversations, engagements, and sentiment analysis, our product provides an easy-to-use SaaS that relieves the burden of multiple networks content management and helps improve business-to-client partnership.

From the technical perspective, I work in a mob made of three senior developers. We clear out bug tickets when time permits and focus mainly on building new features that add value. We discuss specs, create subtasks, make estimates, take decisions on the implementation taking into consideration delivery time, code complexity, and reliability.

Less frequently, we do some refactoring and work on improving the existing architecture to deliver more efficient and scalable code.

Working as a mob helps sharing thoughts and reduces the risk of misconception and bugs, in addition to reducing the overload of pre/post deployment testing.

We use Jira to track tickets and progress of new features as a group of vertical slices, and GitHub as principal VCS and collaboration tool.

Visit https://www.meetsoci.com/ for additional information.

Tools: PHP – GraphQL – Backbone.js – Javascript – Less – MySQL – PHPStorm – PHPUnit – GitHub – Jira – Docker – Sonar – LogDNA – API

Senior Full Stack Developer

Tunisian Air Force (TAF) 

Started as a junior Software Developer, contributed to achieving local applications using ArcGIS, Visual Basic, Java, and Avenue: Flight Navigation Log, Route Selection (length, clearance), Fuel/Bearing Calculation, ICAO Weather API communication, Alerts Broadcasting – ATAM/ANAM, Aerial Warfare Strategic Simulation.

Part of my duties was to ensure applying best code practices and security principles (prevent SQL injection, Replay, Password Hashing, Data Encryption at rest, etc.) as well as testing.

By the meantime, I had the opportunity to work with a cross-functional team of engineers and designers to implement a prototype of flight simulator and other military related training emulators.

Starting from 2009, worked with a team on migrating existing applications to Web and SaaS applications using LAMP and .NET stacks (2013).

In 2010, I started leading a team that includes product managers, graphic designers, and software engineers, in charge of developing new applications. This resulted in having to lead meetings with our internal stakeholders and discuss business goals and budgeting. In addition, I was periodically reporting achievements and progress to our chain of command.

In the last two years (2016-2018), while still working as a Full Stack Developer, I had the chance to run Data Analysis and apply Machine Learning algorithms on data extracted from a Computer Vision process allowing Facial Identification (Python, Haar-Cascade, R, H2O, Distributed Random Forest, OpenCV).

Tools: PHP – Oracle – Java – VB – Forms Developer – ArcGIS – Avenue – JavaScript – R – Python – H2O – OpenCV – Artificial Intelligence – Data Science – API – MySQL

About Me:

I am a software engineer and entrepreneur originally from Tunisia, now based in California. With a diverse background that spans 18 years of service in the air force, working in startups and large corporations, and exposure to industries such as digital marketing, online reputation management, insurance, and banking, I bring a unique blend of skills and experiences to the table.

After relocating to California five years ago, I embarked on a journey to establish myself as a software engineer and make a meaningful impact in the tech industry. Over the years, I have honed my expertise in software development, leveraging my strong analytical and problem-solving skills to deliver innovative solutions.

In 2020, I took a leap of faith and founded my own company called Zembra. As the proud owner of Zembra, I have overseen the development and growth of our SaaS product, which specializes in monitoring online reviews and conducting social listening. It brings me immense joy to see how Zembra has evolved and the positive impact it has had on businesses, enabling them to proactively manage their online reputation and build stronger relationships with their customers.

Beyond my professional achievements, I find immense fulfillment in my personal life. I am a happy husband and a delighted father, cherishing the love and support of my family. As a patriot and a fidel believer, I am committed to contributing to the growth and prosperity of the communities I serve.

I am driven by a passion for continuous learning and growth, always seeking new challenges and opportunities to push the boundaries of what is possible. I am excited about the future and the potential to achieve even greater things through my company, Zembra, and the impact it can have on businesses worldwide.

Let's connect and explore how we can collaborate and create meaningful change together.

Khoubeib Bouthour

Travelodge Canada

General Manager

Staybridge Suites Doha Lusail

• Manage daily sales activities, plan and assign work ensuring you always have the right staffing
numbers
• Develop your team and improve their performance through coaching and feedback, and create
performance and development goals for colleagues - recognise good performance.
• Train colleagues to make sure they hit hotel revenue goals to the standards we expect and have
the tools they need to work effectively.
• Recommend or initiate any HR elated actions where needed
• Drive a great working environment for teams to thrive – connect departments to create sense of
one team
• Interact with outside contacts: guests, vendors, and other contacts as needed
• Develop and maintain great working relationships with key clients and outside
contacts to increase revenue.
•Produce monthly reports and sales forecasts to analyse current/potential market and sales
trends, coordinate activities to increase revenue and market share and monitor performance to
ensure actual sales meet or exceed established revenue plan.
• Review monthly reports and sales forecasts to analyse current/potential market and sales
trends, coordinate activities to increase revenue and market share and monitor performance to
ensure actual sales meet or exceed established revenue plan.
•Work closely with key business leaders, officials, and representatives of local community groups
within the city to ensure constant high profile exposure for the hotel.

Director Of Sales and Marketing

Global Sports Event Qatar 2022

•Managing a Site with 34 properties (Apartments &amp; Villa) with a total of 1151 Rooms.
• Leading a diverse team of more than 300 Team members from more than 30 Nationalities.
•To oversee the Housekeeping, Front Office and Laundry operations ensuring that the standards and
procedures are fully known.
• Come up with innovative solutions for the management of challenging properties.
• Budgeting the manning and identify the right manning for each position and ensure sufficient team members
in each property.
• Planning the handover of the properties, prepare the snagging and the post-handover reports.
• Ensure that all the rooms are prepared and inspected as per standards and according to guest requests and
needs.
• Ensure a smoothly daily operation in all properties and make sure the guest are satisfied and the required
services are required.

Site Operations Manager

DoubleTree by Hilton Doha- Al Sadd

•       Analysis local market trends and competitor activity to identify business leads
•	Develop customer accounts and travel within the local area to drive business into the specific 
        hotel/cluster and to increase market/customer share in all revenue streams.
•	Negotiate room rates/packages with corporate clients.
•	Develop and implement creative local marketing channels, including social media channels.
•	Prepare company contracts for the hotel in accordance with current business and pricing 
        conditions.
•	Work within current business strategies and recognising potential opportunities.
•	Cooperate with other departments in the hotel to create an exceptional Guest experience and 
        build strong, comprehensive sales programs.
•	Attend Sales events, as required
•	Produce accurate and timely reports that meet the needs of the Sales Director and senior 
        management to include the reporting of appointments, calls made and business leads
•	Answer customer queries in a prompt and professional manner.
•	Manage staff performance in compliance with company policies and procedures.
•	Recruit, manage, train and develop the Sales team.

Cluster Assistant Director of Sales (Pre-opening)

Aleph Doha Residences, Curio Collection by Hilton

Cluster Assistant Director of Sales  (Pre-Opening)

The Curve Hotel

• Developing, converting and maintaining potential accounts within a specific territory to be defined by the Management.
• Reaching the hotel's revenue budget through the use of sales tools and techniques, maximization of the accounts potential and up-selling and following the revenue directions. 
• Informing the Management about markets behaviours, image of hotel in the market, the potential obstacles or competition threats.
• Coaching the Sales Executive to acquire and use the sales techniques and performance in a minimum period of time, while ensuring his/her personal development.
• Supporting the activities of the Deputy Director of Sales delegated to him/her. 
• Contribute to the hotel strategy by giving regular inputs on the market trends, needs and opportunities. 
• Organise its activities in order to reach the targets set by the management. 
• Sell all aspects of the hotel generating revenue (Rooms, F&B, Banquets …)
•Represent the hotel in the market and represent the strategy of the hotel in any communication with a client.
•Be correct and respectful with the clients.
•Attend the daily meetings set by the Head of the department.
•Attend the weekly Sales and Marketing Department meetings.
•Provide the Management with Sales Statistics performance reports.
•Deliver reports to the Management when required within the deadlines.
•Participate to the Monthly Profit & Lost meeting.

Sales Manager (Pre-opening)

Sapphire Plaza Hotel Doha

Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying). 
Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders).
Explain guarantee, special or group rate and cancellation policies to all reservation inquires. Accommodate and document special request from travel agents, clients, and meeting planners.  Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files. 
Promote awareness of brand image internally and externally. 
Gather materials and assemble information packages (e.g., brochures, promotional materials). 
Use sales techniques that maximize revenue while maintaining existing guest. 
Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. 
Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). 
Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.        
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. 
Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. 
Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. 
Comply with quality assurance expectations and standards.

Sales and Marketing Manager (Pre-opening)

Travel Gate

-Reporting directly to the owner, search for business pro-actively and manage assigned accounts within the corporate and leisure market such Embassies, Oil & Gas Companies,Ministries,chambers of Commerce, Construction & Project companies, sport teams and associations
- Target clients with potential travel and ticketing requirements.
- Prepare reports as requested, and develop a more effective large database (Corporate, Government
and leisure accounts).
- Contribute for continuous improvement of service standards within the branch.
- Achieving annual Sales targets regularly.
- Built strong customer and client focus.
- Analyze potential opportunities or concerns with customers
- Attend & Participate in Trade fairs, exhibitions, Conferences & seminars
- Handle operation tasks (purchase orders, quotes, and delivery notes)

Branch Manager

Beauty Travel Tunis, Tunisia

Reporting to the General Manager, search for business pro-actively and manage assigned accounts
within the corporate and leisure market such Embassies, Oil & Gas Companies, Ministries, chambers of
Commerce, Construction & Project companies, sport teams and associations
- Target clients with potential travel and ticketing requirements.
- Achieving annual Sales targets regularly.
- Built strong customer and client focus.
- Analyze potential opportunities or concerns with customers
- Attend & Participate in Trade fairs, exhibitions, Conferences & seminars
- Handle administrative tasks (purchase orders, quotes, and delivery notes)

Sales Manager

Romulus Voyages

- Coordinate with inbound and outbound team for all travel bookings
- Assist travel planner to analyze all traveling requirements
- Collaborate with staff development and provide require feedback and assist to answer all incoming calls and
manage all inquiries
- Forecast all project requirements on everyday basis and ensure achievement of the forecasted objectives.
- Manage and ensure resolution of all customers issues and provide training provide training to all customer
service coordinators and assist to resolve all issues.

Sales Executive

With over 15 years of experience in the hospitality industry, I am a passionate and driven leader who strives to deliver exceptional customer service, generate new business opportunities, and maximize revenue growth. I'm managing daily sales activities, plan and assign work, and develop and coach my team to achieve hotel revenue goals and high standards of performance.
I have a proven track record of successfully managing multiple properties, leading diverse teams, and negotiating contracts with corporate clients. I also have extensive knowledge and skills in local market analysis, creative marketing channels, social media platforms, and CRM systems. I am always eager to learn new trends and technologies, and to collaborate with other departments and stakeholders to create a sense of one team and a great working environment. My mission is to provide exceptional hospitality and memorable experiences for our guests and clients.

taplio

The Battle

Khoubeib Bouthour

Lassaad NABLI

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