Fitkin Consulting

Clients: Medical Equipment Manufacturing, Higher Education, Technology, SaaS, B2B

- Partner with C-suite and senior leaders to implement strategic HR solutions, including organizational restructuring, performance management frameworks, and succession planning that increased leadership bench strength across multiple clients.

- Created and implemented a proprietary 7-module leadership development program that transforms high-potential managers into strategic leaders through focused training on crucial skills including effective delegation, conflict resolution, performance management, and strategic decision-making.

- Deployed my custom leadership methodology across organizations ranging from growth-stage startups to established enterprises, empowering leaders to build stronger teams, have difficult conversations, and drive measurable business results through improved people management.

- Facilitate challenging personnel decisions and conflict resolution through data-driven assessments, resulting in improved team dynamics and higher employee engagement scores for client organizations.

Leadership Development | People Operations & Marketing Consultant

KlientBoost

- 100+ team members, $22M ARR
- Awarded the #1 place to work by Glassdoor 2022
- Forecasted new revenue, retention, and EBITDA to support strategic planning
- Created VP tracks and grew leadership team to 20 director level+ leaders
- Developed career growth tracks for 13 departments

President | People Operations & Strategy

- Led our client services team through major growth, delivering standout customer service with NPS scores consistently above 60 by setting clear expectations and keeping teams accountable

- Built our HR team from the ground up, personally interviewing hundreds of candidates from entry-level specialists to executives across client services, admin, HR, and sales

- Created and ran "BoostBabes," a women's leadership program where we read books by female authors, mentored each other, and developed activities to support women in the workplace

- Rolled out ongoing feedback systems that ditched the traditional year-end review model. Coached managers to have meaningful weekly check-ins during 1:1s so team members always knew where they stood and had clear growth paths

- Partnered with HR to design competitive comp plans that gave people financial rewards and clear career progression – making sure top talent stayed and thrived with us

- Developed an onboarding program that new hires consistently called "the best experience they ever had" – complete with cross-team training, lunch dates with executives, and a structured first-month journey

- Navigated the constant change that comes with startup growth – pivoting teams, promoting leaders, and revamping processes to keep up with our rapid scaling from $11M to $22M

- Made employee satisfaction a priority by tracking engagement monthly, quickly addressing concerns, and implementing changes based on feedback. Consistently hit our 95% employee happiness target

- Created a culture where psychological safety wasn't just a buzzword – we celebrated different perspectives, understood what motivated each person, and weren't afraid to challenge how things had always been done

- Stepped in to resolve team conflicts before they escalated, creating clear communication channels and helping different departments understand each other's challenges

VP of Client Services | People Operations & Strategy

Director of Paid Search

Senior PPC Account Manager

Blink Development, Inc.

Senior Account Manager

EXPRESS

Co-Manager

Sales Leader

Cbeyond - now a Birch Company

Direct sales of $10,000 T1 internet product
* Top salesperson nation-wide August, 2006

Technical Sales Representative

Developing senior managers to lead high-performing agencies | Leadership coach | Scaled from start-up to 8-figure agency

I help companies grow by developing their most valuable asset: their leaders.

For over a decade, I've worked at the intersection of leadership development and data-driven results, showing organizations that investing in people isn't just good culture but good business.

My approach is straightforward. I design performance management systems that actually motivate people while building cultures where psychological safety and accountability coexist. I strip away leadership fluff to focus on what works: targeted people development that connects directly to business outcomes.

As a consultant, I partner with companies looking to transform their leadership teams through practical skill-building and honest feedback systems. I help organizations create environments where diverse perspectives are valued and teams feel empowered to innovate. My clients appreciate that I don't sugarcoat challenges, but I'm always in their corner.

My background in digital marketing gives me a unique perspective on measuring what matters, whether that's campaign performance or leadership effectiveness.

I'm passionate about sharing what I've learned from studying influential thinkers like Daniel Goleman, Robert Greene, Dale Carnegie, and Kim Scott. More importantly, I share what I've learned from being in the trenches myself as an executive balancing business demands with family life.

The best companies know that leadership excellence drives business success. If you're ready to make that connection explicit in your organization, reach out and let's discuss how I can help.

Kim Fitkin

Google

Account Manager @ Google 

Enterprise Account Manager

Senior Performance Marketing Account Manager 

We've seen too many companies fall into the wrong digital marketing agencies hands with big promises and no results. We're here to change that.

KlientBoost is a creative pay-per-click, paid social, and landing page/conversion rate optimization agency pushing the boundaries of ROI and profit potential for over 200 active clients in SaaS, eCommerce, and lead generation.

We focus heavily on beautiful, high-converting, user experiences that allow us to hit client goals in record speed.

Our greatest joy is hearing that we helped you hire new people and expanding because of what we do.

That the ROI you're getting from our work exceeded all your expectations.

To put it simply, we're on a mission to grow companies, one click at a time.

🚀 What can we do for you? 🚀

Let’s find out!

Head over to https://klientboost.com and click the red “Get Proposal” button to tell us about your goals so we can cook up a plan.

(Prefer to call? No worries - Reach us directly and chat with one of our PPC & CRO experts at 877-501-3447)

Performance Marketing Account Manager

NDM Communications

- Responsible for managing multiple accounts in the healthcare and senior living industry, working with budgets across the board upwards of 150k monthly generating the most qualified leads through Google, Bing, and Facebook Ads
- Aided in the design of a monthly calendar for day to day optimizations including keyword builds and scrubs, conversion rate analysis, daily budget updates, and other account metrics  
- Design monthly reports for clients digital campaigns and strategize ways to improve with clients 
- Created extensive client dashboards using Google Data Studio allowing clients to easily check the performance of their campaigns 
- Build out monthly calendars for social media organic posts for each of my clients
- Create content for clients social media pages using Canva and Adobe with an emphasis on engagement and an increase in followers
- Championed all reputation management related tasks for clients, ensuring response times of 24 hours or less to engagements and comments
- Updated all clients Google My Business, Bing Pages, Facebook Page, Yelp, and third party lead generation connectors to showcase accurate listings on all pages, including updates to pandemic protocols
- Wrote digital marketing blogs for the company website 
- Worked directly with clients, on-boarding and monthly, to design social media campaigns

Digital Marketing Specialist

- Developed operations strategies and assisted in the opening of the Empire UPS Hub
- Onboarded all day-sort operations supervisors, ensuring all supervisors were equipped with the appropriate knowledge to lead a fully automated sort 
- Worked with leadership to provide assistance of internal and external customer needs 
- Designed specific goals for my team to help run tests on the capacity of packages teams could handle within a sort 
- Worked directly with automation to make sure we execute the best possible map of the facility to run SeeGrid Agv’s

Management Team

Marketing Coordinator

Del Taco Restaurants Inc.

Team Lead

When I am not watching sports, you will find me looking for new marketing solutions to improve clients' digital campaigns. As a Performance Marketing Account Manager at KlientBoost, I manage paid search and social campaigns across multiple verticals, maintaining and building everlasting client relationships along the way. I am here to provide and inform clients on the strategy behind the different PPC techniques KlientBoost has used to help an abundance of companies in their portfolio while always looking to make a difference and innovate digital marketing strategies.

A little about KlientBoost…

As a full-service Performance Digital Marketing Agency, the team at KlientBoost has seen a lot of broken hearts, broken promises, and broken marketing budgets when companies partner with the wrong agencies and their marketing campaigns fail to perform.

So we take a different approach to our client partnerships.

We believe in:
- Fair pricing where we pay for ourselves as fast as possible
- Looking out for opportunities to drive more ROI and help you hit your next goal - Whether that’s operating leaner or growing even bigger
- And letting the results do the talking. That’s why we sport the most published wins of any marketing agency on the planet

Today, we work with over 250 active clients in SaaS, eCommerce, and Lead Generation, taking a relentless focus on user experience, conversion focused design, and delivering the right traffic, to the right ads, to the right landing pages - so our clients see ridiculously high ROI.

"KlientBoost isn’t your typical crap-shoot, dime a dozen [agency]. They actually understand quality traffic and more importantly, the vitalness of conversion. If you have a chance to work with them, take it. They’re marketing unicorns." - Oli Gardner, Co-Founder @ Unbounce

Wondering if we could be the right marketing partner for your business? Let’s find out!
- Send me a message here on LinkedIn
- Head on over to www.klientboost.com
- Or give us a call at 877-501-3447

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Kim Fitkin

Brandon Whetnight

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