Fitkin Consulting

Clients: Medical Equipment Manufacturing, Higher Education, Technology, SaaS, B2B

- Partner with C-suite and senior leaders to implement strategic HR solutions, including organizational restructuring, performance management frameworks, and succession planning that increased leadership bench strength across multiple clients.

- Created and implemented a proprietary 7-module leadership development program that transforms high-potential managers into strategic leaders through focused training on crucial skills including effective delegation, conflict resolution, performance management, and strategic decision-making.

- Deployed my custom leadership methodology across organizations ranging from growth-stage startups to established enterprises, empowering leaders to build stronger teams, have difficult conversations, and drive measurable business results through improved people management.

- Facilitate challenging personnel decisions and conflict resolution through data-driven assessments, resulting in improved team dynamics and higher employee engagement scores for client organizations.

Leadership Development | People Operations & Marketing Consultant

KlientBoost

- 100+ team members, $22M ARR
- Awarded the #1 place to work by Glassdoor 2022
- Forecasted new revenue, retention, and EBITDA to support strategic planning
- Created VP tracks and grew leadership team to 20 director level+ leaders
- Developed career growth tracks for 13 departments

President | People Operations & Strategy

- Led our client services team through major growth, delivering standout customer service with NPS scores consistently above 60 by setting clear expectations and keeping teams accountable

- Built our HR team from the ground up, personally interviewing hundreds of candidates from entry-level specialists to executives across client services, admin, HR, and sales

- Created and ran "BoostBabes," a women's leadership program where we read books by female authors, mentored each other, and developed activities to support women in the workplace

- Rolled out ongoing feedback systems that ditched the traditional year-end review model. Coached managers to have meaningful weekly check-ins during 1:1s so team members always knew where they stood and had clear growth paths

- Partnered with HR to design competitive comp plans that gave people financial rewards and clear career progression – making sure top talent stayed and thrived with us

- Developed an onboarding program that new hires consistently called "the best experience they ever had" – complete with cross-team training, lunch dates with executives, and a structured first-month journey

- Navigated the constant change that comes with startup growth – pivoting teams, promoting leaders, and revamping processes to keep up with our rapid scaling from $11M to $22M

- Made employee satisfaction a priority by tracking engagement monthly, quickly addressing concerns, and implementing changes based on feedback. Consistently hit our 95% employee happiness target

- Created a culture where psychological safety wasn't just a buzzword – we celebrated different perspectives, understood what motivated each person, and weren't afraid to challenge how things had always been done

- Stepped in to resolve team conflicts before they escalated, creating clear communication channels and helping different departments understand each other's challenges

VP of Client Services | People Operations & Strategy

Director of Paid Search

Senior PPC Account Manager

Blink Development, Inc.

Senior Account Manager

EXPRESS

Co-Manager

Sales Leader

Cbeyond - now a Birch Company

Direct sales of $10,000 T1 internet product
* Top salesperson nation-wide August, 2006

Technical Sales Representative

Developing senior managers to lead high-performing agencies | Leadership coach | Scaled from start-up to 8-figure agency

I help companies grow by developing their most valuable asset: their leaders.

For over a decade, I've worked at the intersection of leadership development and data-driven results, showing organizations that investing in people isn't just good culture but good business.

My approach is straightforward. I design performance management systems that actually motivate people while building cultures where psychological safety and accountability coexist. I strip away leadership fluff to focus on what works: targeted people development that connects directly to business outcomes.

As a consultant, I partner with companies looking to transform their leadership teams through practical skill-building and honest feedback systems. I help organizations create environments where diverse perspectives are valued and teams feel empowered to innovate. My clients appreciate that I don't sugarcoat challenges, but I'm always in their corner.

My background in digital marketing gives me a unique perspective on measuring what matters, whether that's campaign performance or leadership effectiveness.

I'm passionate about sharing what I've learned from studying influential thinkers like Daniel Goleman, Robert Greene, Dale Carnegie, and Kim Scott. More importantly, I share what I've learned from being in the trenches myself as an executive balancing business demands with family life.

The best companies know that leadership excellence drives business success. If you're ready to make that connection explicit in your organization, reach out and let's discuss how I can help.

Kim Fitkin

Gaining the Technology Leadership Edge

A YouTube show that examines the issues technology executives care about. We talk about:

➡️ Time Management
➡️ Operating from a daily routine
➡️ Productive Work Hours
➡️ Total mind & body
➡️ Intelligent systems & processes
➡️ Entrepreneurial mindset
➡️ Retention of staff

We bring you the top experts in the technology world today.

Founder | Executive Leadership Coach | Decentralized Team Expert | Top Tier Coaching Services

Top Tier Coaching Services

As the Founder and Executive Coach at Top Tier Coaching Services, I work exclusively with technology executives, CTOs, and founders to help them develop the leadership skills and systems needed to scale their companies—without sacrificing their sanity or personal life.

Drawing on 20+ years of experience as a CTO, I created The Decentralized A-Team Method™, a proven framework that empowers leaders to build autonomous, high-performing teams capable of executing flawlessly—even when the leader steps away.

Through 1:1 coaching, group masterminds, and strategic consulting, I help clients master:
	•	Decentralized team management
	•	Remote leadership best practices
	•	Purpose-driven communication and alignment
	•	Agile collaboration and accountability systems
	•	Work-life balance without sacrificing performance

My mission is simple: Help tech leaders break free from being the bottleneck, eliminate burnout, and achieve scalable growth.

If you’re ready to build a team that thrives without constant oversight, let’s connect.

Your Virtual CTO

As the Founder and Fractional CTO of Your Virtual CTO, I help growing companies, SaaS businesses, and non-technical founders build scalable technology strategies—without the overhead of a full-time CTO.

I specialize in NetSuite development, integrations, and customization, helping businesses maximize their ERP investment while streamlining operations. From technical leadership to hands-on execution, I guide teams through complex projects, ensuring alignment with business goals and driving growth.

Core areas of focus include:
	•	NetSuite development, customization, and integrations
	•	Fractional CTO services for SaaS and product companies
	•	Technology strategy and digital transformation
	•	Custom software development planning
	•	Vendor selection and technical due diligence
	•	Remote team leadership and management
	•	Process improvement and automation

Whether you’re scaling a SaaS product or optimizing back-office systems like NetSuite, I serve as a trusted advisor focused on results, efficiency, and growth.

Founder & Fractional CTO | NetSuite Development Expert | Technology Strategy & SaaS Leadership

I speak at conferences, business meetings, social gatherings, political conventions, and online summits. I speak on the topics of business management, technology management, revenue and profit growth, planning, time management, and political culture.

Public Speaker

Many businesses today rely upon technology to survive, but they have no budget for a technology leader on their leadership team. This role tends to get handed to the leader who "knows the most" about technology.

I've served as a CTO on demand (or Virtual CTO) for companies of all sizes.

Some of the benefits of having a Virtual CTO for your company are:

‣ Access to an extremely knowledgeable technology consultant to answer your questions and give you guidance.
‣ Renewed focuses on the small details of your technology platform.
‣ Representation by a consultant who "speaks the language" of your tech team.

► Book a strategy session to discuss how a vCTO can change your business by going here https://GetYourVirtualCTO.com/StrategySession

Technology Consultant | CTO on Demand

With many businesses lacking the time or resources to have an in-house team, I use my 30+ years of experience to identify, vet, and hire any technology team members my clients need.

Using my proven process that results in successful project completion, I take over management of all technology projects, including all project team meetings. This can be your internal team or a team I bring to the table.

Let me help you hire and manage a team of technology professionals.

Like Tony Camarata of Immedia Creative has said:

"In our line of work, it's common for issues to arise during the course of a project, but Mike is excellent about identifying and communicating them to me well in advance, allowing us to avoid scope creep while staying ahead of our deadlines."

Here is what it looks like for me to hire and manage your technology team:

‣ I take over all interviewing and testing of potential candidates.
‣ I find the top 10% of technologists in the pool of people interested in your type of project.
‣ Project plan generation.
‣ Regular status meetings to drive projects forward.
‣ Weekly status updates for you and your management team.
‣ Handling of all roadblocks and getting them removed.

► Get a copy of my FREE project management checklist by visiting https://GetYourVirtualCTO.com/checklist

Project Manager | Technology Hiring Manager | Team Building Specialist

In order to keep up in today's digital world, companies need fast and efficient solutions to their software needs. Together with my team, I provide high-level custom software, mobile applications, and cloud-based applications that put you in front of your competition.

Our team is "tech agnostic," meaning we can create custom software in any technology currently available. Our team contains experts in all types of software development languages and methodologies.

This is how it looks to work with me and my team:

‣ Provide a detailed specifications document for approval before the project start date.
‣ Build a thorough project plan based upon the required timeline for completion.
‣ Build your application using the technology that makes the most sense for your project.
‣ QA testing of all work completed.
‣ Complete training on the application for you and your staff.

Let us build your next application for you and avoid the pains you've experienced working with others.

► Get a copy of my FREE whitepaper on the best approach to software development by visiting https://GetYourVirtualCTO.com/development

Custom Software Development | Mobile Application Development | Cloud-based Application Development

Yogi's Podcast Network

Through the use of a unique approach, I help authors, speakers, entrepreneurs, and businesses create and launch podcasts.

Thought Leader

Restaurants on the Run

As the Director of Technology Solutions, my technology strategy caused revenue to grow from $4 million annually to $40 million annually with a 7x growth in profit.

My approach turned technology into an accelerator for both revenue and profit. This approach led to ROTR being purchased by GrubHub for $85 million.

As a member of their Executive Team, I made decisions on the following issues:

- Acquisitions of other delivery services
- Business growth strategy
- Strategic planning
- Team management processes
- Training programs
- Software architecture
- Software development
- Marketing strategy

Putting the customer first has always been my motto and it was no different with this position.

Director of Technology Solutions

Join us to learn all of the juicy secrets of tech leaders - their biggest successes (and failures) - on our quest for gaining that all-important technology edge.

What separates good tech leaders from great ones? The ability to stay ahead of the curve — not just keeping pace, but setting the pace.

That’s why I created Gaining the Technology Leadership Edge — a podcast for tech executives, founders, and change-makers ready to lead with clarity in a world where AI disruption, digital transformation, and shifting markets collide.

Each week, I sit down with experienced leaders who’ve been in the trenches — sharing real wins, costly failures, and hard-earned lessons you can apply immediately. No fluff. No buzzwords. Just strategies for building resilient, high-performing teams.

I know what it’s like to carry that weight. As CTO of the largest restaurant delivery service in the U.S. at the time, I was working 105-hour weeks — successful on paper but burning out, missing family moments, and watching my marriage slip away.

That breaking point forced me to rethink everything. I rebuilt my leadership approach, empowered my team, and the results were undeniable — zero turnover for over two years, no missed deadlines, and a 40-hour workweek that gave me my life back.

That journey became The Decentralized A-Team Method — a framework I now teach and the foundation of my book, The Decentralized A-Team Handbook: Leadership Strategies.

Whether you’re scaling a SaaS startup, leading a tech team, or driving enterprise innovation, the podcast is your playbook to sharpen your edge, gain real-world insights, and connect with a growing community of tech leaders who’ve been where you are.

Want to share your story or collaborate?
DM me with “PODCAST” and let’s connect.
Together, we’re building the future of tech leadership — smarter, stronger, and ready for what’s next.

🎙 Listen to the show: https://gtle.show/
📖 Grab the book: https://amzn.to/3NBSqK9

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The Battle

Kim Fitkin

Mike Mahony

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