Fitkin Consulting

Clients: Medical Equipment Manufacturing, Higher Education, Technology, SaaS, B2B

- Partner with C-suite and senior leaders to implement strategic HR solutions, including organizational restructuring, performance management frameworks, and succession planning that increased leadership bench strength across multiple clients.

- Created and implemented a proprietary 7-module leadership development program that transforms high-potential managers into strategic leaders through focused training on crucial skills including effective delegation, conflict resolution, performance management, and strategic decision-making.

- Deployed my custom leadership methodology across organizations ranging from growth-stage startups to established enterprises, empowering leaders to build stronger teams, have difficult conversations, and drive measurable business results through improved people management.

- Facilitate challenging personnel decisions and conflict resolution through data-driven assessments, resulting in improved team dynamics and higher employee engagement scores for client organizations.

Leadership Development | People Operations & Marketing Consultant

KlientBoost

- 100+ team members, $22M ARR
- Awarded the #1 place to work by Glassdoor 2022
- Forecasted new revenue, retention, and EBITDA to support strategic planning
- Created VP tracks and grew leadership team to 20 director level+ leaders
- Developed career growth tracks for 13 departments

President | People Operations & Strategy

- Led our client services team through major growth, delivering standout customer service with NPS scores consistently above 60 by setting clear expectations and keeping teams accountable

- Built our HR team from the ground up, personally interviewing hundreds of candidates from entry-level specialists to executives across client services, admin, HR, and sales

- Created and ran "BoostBabes," a women's leadership program where we read books by female authors, mentored each other, and developed activities to support women in the workplace

- Rolled out ongoing feedback systems that ditched the traditional year-end review model. Coached managers to have meaningful weekly check-ins during 1:1s so team members always knew where they stood and had clear growth paths

- Partnered with HR to design competitive comp plans that gave people financial rewards and clear career progression – making sure top talent stayed and thrived with us

- Developed an onboarding program that new hires consistently called "the best experience they ever had" – complete with cross-team training, lunch dates with executives, and a structured first-month journey

- Navigated the constant change that comes with startup growth – pivoting teams, promoting leaders, and revamping processes to keep up with our rapid scaling from $11M to $22M

- Made employee satisfaction a priority by tracking engagement monthly, quickly addressing concerns, and implementing changes based on feedback. Consistently hit our 95% employee happiness target

- Created a culture where psychological safety wasn't just a buzzword – we celebrated different perspectives, understood what motivated each person, and weren't afraid to challenge how things had always been done

- Stepped in to resolve team conflicts before they escalated, creating clear communication channels and helping different departments understand each other's challenges

VP of Client Services | People Operations & Strategy

Director of Paid Search

Senior PPC Account Manager

Blink Development, Inc.

Senior Account Manager

EXPRESS

Co-Manager

Sales Leader

Cbeyond - now a Birch Company

Direct sales of $10,000 T1 internet product
* Top salesperson nation-wide August, 2006

Technical Sales Representative

Developing senior managers to lead high-performing agencies | Leadership coach | Scaled from start-up to 8-figure agency

I help companies grow by developing their most valuable asset: their leaders.

For over a decade, I've worked at the intersection of leadership development and data-driven results, showing organizations that investing in people isn't just good culture but good business.

My approach is straightforward. I design performance management systems that actually motivate people while building cultures where psychological safety and accountability coexist. I strip away leadership fluff to focus on what works: targeted people development that connects directly to business outcomes.

As a consultant, I partner with companies looking to transform their leadership teams through practical skill-building and honest feedback systems. I help organizations create environments where diverse perspectives are valued and teams feel empowered to innovate. My clients appreciate that I don't sugarcoat challenges, but I'm always in their corner.

My background in digital marketing gives me a unique perspective on measuring what matters, whether that's campaign performance or leadership effectiveness.

I'm passionate about sharing what I've learned from studying influential thinkers like Daniel Goleman, Robert Greene, Dale Carnegie, and Kim Scott. More importantly, I share what I've learned from being in the trenches myself as an executive balancing business demands with family life.

The best companies know that leadership excellence drives business success. If you're ready to make that connection explicit in your organization, reach out and let's discuss how I can help.

Kim Fitkin

As the COO of KlientBoost, there's a dedicated focus on leading the company through substantial growth and operational enhancements, overseeing vital departments, and driving performance improvements. Here’s a streamlined overview of key accomplishments:

Core Team and Department Building:
- Established the Data Ops Team and Finance Department.
- Created an innovative Onboarding Team.
- Formulated comprehensive compensation plans and a Feedback Loop System.

System and Process Innovation:
- Developed internal activity monitoring "Game Film", significantly boosting execution rates over two years.
- Implemented a semi-automated goal tracking system for enhanced accountability.

Strategic Department Management:
-Oversaw departments including Sales, HR, Finance, Training, and various client marketing divisions.
- Achieved the highest average MRR per strategist after restructuring departments.

Operational Efficiency and Effective Delegation:
- Boosted technology outputs and reporting efficiencies through strategic tools and delegation.
- Collaborated to increase response rates significantly in key areas.
- Streamlined under performing departments


Goals hits 🏆
- $1,700 Increase in Average MRR
- 500k Increase in Quarterly Revenue
- 32% Increase in Client Goal Achievement
- 12% Increase in Average Client Tenure
- 12% Increase in 2023 Quarterly NRR

Chief Operating Officer

Responsible For:
- Consistency in how we service clients and train team members.
- Clarity with employees so they understand how and why we do things.
- Accountability for assigned objectives and tasks.
- Visibility into our key metrics and performance at a granular level.
- Automating mundane and routine tasks to scale our activity. 


Goals hits 🏆
- 400k MRR Gain in 24 Months
- 33% Revenue capacity increase for Account Managers
- 50% Revenue capacity increase for CRO Designers

VP of Revenue Operations

Run sales team including management of sales operations.
- Closed 2.5 Million+ in LTV
- Implemented new CRM
- Created Outbound Sales program
- Automated lead management, routing, and qualification

Director Of Business Development

Website Muscle

Managed marketing clients and handled all inbound sales for the agency. Worked with clients throughout the process of presales, discovery, development, launch, and ongoing campaigns.

• Increased average web development project size by 33% which increased operational capacity and business profitability. 
• Created new proposal format that better demonstrated the value of our services and further clarified our scope of work.
• Upsold existing clients to increase their marketing budgets by 200-300% by introducing new services and opportunities.

Sales Director

Integrity Media Corp

Led and oversaw all aspects of the sales and marketing operations for the agency. Create proposals and close projects for digital marketing products such as websites, videos, branding, social media, SEO/PPC.

• Implemented automation tools to dramatically cut down on landing page design time, saving 1200% on costs.
• Designed informative proposals that educated and impressed clients, leading to a higher close rate.
• Built partnerships with digital marketing vendors to increase value and create recurring revenue streams.

Account Executive

Media Transfer Labs

Manage sales pipeline and marketing activities for four retail consumer locations across two states and high value B2B professional services. Coach and mentor multiple sales managers to help them achieve sales quotas. Report KPI data to company owner / president.

• Began B2B sales and marketing venture “Media Transfer Labs”, creating new revenue streams as well as a new brand.
• Quoted and closed two largest projects in company history, breaking the previous record by   nearly double each time.
• Implemented Salesforce CRM for inbound leads, providing better oversight and tracking for remote sales management.
• Built a fast and efficient feedback loop for sales teams by automating KPI data between QuickBooks and Google Docs.
• Plotted sales data with a geographic areas overlay to provide valuable marketing insights for new and existing locations.

Director of Sales and Marketing

DVD Your Memories

Responsible for the training of managers and technicians to the highest industry standards. Maintained and updated company knowledge base adapting to frequent industry and methodology changes. Administered recurrent training via weekly exams and videos.

• Standardized processes and procedures by working with store managers to create turn-key operations for the company.
• Developed an 80 hour intensive training program to rapidly train new technicians and sales staff allowing faster scaling.
• Produced detailed written guides and videos to train staff for multiple departments, standardizing all company procedures.
• Led R&D initiatives to integrate Blu-ray services and new video capture systems to add value to our existing products.
• Designed interactive online sheets for technicians using gamification to help prioritize workloads and track productivity.

Director of Training

Opened and managed a retail media transfer location with 5 full time technicians and 22 workstations. Maintained equipment and managed administrative tasks. Drove sales and processed media for projects ranging from $10 to over $35k.

Store Manager

Created professional personalized videos and slideshows for consumer clients as well as small commercial clients. In addition to custom editing projects I would also assist with media transfer from several different analog formats to digital.

Editor

Hey 👋 I'm COO of KlientBoost, where I oversee operations for our full range of marketing services, including pay-per-click, SEO, CRM, analytics, and conversion rate optimization. Our team manages 200 active clients across sectors like SaaS, eCommerce, and Lead Generation, ensuring that each one benefits from targeted strategies that boost ROI.

We harness the power of Data, AI, and automation to streamline our operations, allowing us to deliver high-quality results efficiently. My role is to ensure that all aspects of our client engagements run smoothly and that our team consistently meets both performance and client satisfaction goals.

Unlike most marketing teams - KlientBoost takes a relentless focus on the user experience, delivering the right traffic, to the right ads, to the right high-converting landing pages so their clients see ridiculously high ROI.


When I'm not obsessing over KlientBoost’s systems - you can find me playing video games with my son, hiking with my wife, or critiquing music videos while enjoying basque cider.

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The Battle

Kim Fitkin

Richard Uruchurtu III

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