Fitkin Consulting

Clients: Medical Equipment Manufacturing, Higher Education, Technology, SaaS, B2B

- Partner with C-suite and senior leaders to implement strategic HR solutions, including organizational restructuring, performance management frameworks, and succession planning that increased leadership bench strength across multiple clients.

- Created and implemented a proprietary 7-module leadership development program that transforms high-potential managers into strategic leaders through focused training on crucial skills including effective delegation, conflict resolution, performance management, and strategic decision-making.

- Deployed my custom leadership methodology across organizations ranging from growth-stage startups to established enterprises, empowering leaders to build stronger teams, have difficult conversations, and drive measurable business results through improved people management.

- Facilitate challenging personnel decisions and conflict resolution through data-driven assessments, resulting in improved team dynamics and higher employee engagement scores for client organizations.

Leadership Development | People Operations & Marketing Consultant

KlientBoost

- 100+ team members, $22M ARR
- Awarded the #1 place to work by Glassdoor 2022
- Forecasted new revenue, retention, and EBITDA to support strategic planning
- Created VP tracks and grew leadership team to 20 director level+ leaders
- Developed career growth tracks for 13 departments

President | People Operations & Strategy

- Led our client services team through major growth, delivering standout customer service with NPS scores consistently above 60 by setting clear expectations and keeping teams accountable

- Built our HR team from the ground up, personally interviewing hundreds of candidates from entry-level specialists to executives across client services, admin, HR, and sales

- Created and ran "BoostBabes," a women's leadership program where we read books by female authors, mentored each other, and developed activities to support women in the workplace

- Rolled out ongoing feedback systems that ditched the traditional year-end review model. Coached managers to have meaningful weekly check-ins during 1:1s so team members always knew where they stood and had clear growth paths

- Partnered with HR to design competitive comp plans that gave people financial rewards and clear career progression – making sure top talent stayed and thrived with us

- Developed an onboarding program that new hires consistently called "the best experience they ever had" – complete with cross-team training, lunch dates with executives, and a structured first-month journey

- Navigated the constant change that comes with startup growth – pivoting teams, promoting leaders, and revamping processes to keep up with our rapid scaling from $11M to $22M

- Made employee satisfaction a priority by tracking engagement monthly, quickly addressing concerns, and implementing changes based on feedback. Consistently hit our 95% employee happiness target

- Created a culture where psychological safety wasn't just a buzzword – we celebrated different perspectives, understood what motivated each person, and weren't afraid to challenge how things had always been done

- Stepped in to resolve team conflicts before they escalated, creating clear communication channels and helping different departments understand each other's challenges

VP of Client Services | People Operations & Strategy

Director of Paid Search

Senior PPC Account Manager

Blink Development, Inc.

Senior Account Manager

EXPRESS

Co-Manager

Sales Leader

Cbeyond - now a Birch Company

Direct sales of $10,000 T1 internet product
* Top salesperson nation-wide August, 2006

Technical Sales Representative

Developing senior managers to lead high-performing agencies | Leadership coach | Scaled from start-up to 8-figure agency

I help companies grow by developing their most valuable asset: their leaders.

For over a decade, I've worked at the intersection of leadership development and data-driven results, showing organizations that investing in people isn't just good culture but good business.

My approach is straightforward. I design performance management systems that actually motivate people while building cultures where psychological safety and accountability coexist. I strip away leadership fluff to focus on what works: targeted people development that connects directly to business outcomes.

As a consultant, I partner with companies looking to transform their leadership teams through practical skill-building and honest feedback systems. I help organizations create environments where diverse perspectives are valued and teams feel empowered to innovate. My clients appreciate that I don't sugarcoat challenges, but I'm always in their corner.

My background in digital marketing gives me a unique perspective on measuring what matters, whether that's campaign performance or leadership effectiveness.

I'm passionate about sharing what I've learned from studying influential thinkers like Daniel Goleman, Robert Greene, Dale Carnegie, and Kim Scott. More importantly, I share what I've learned from being in the trenches myself as an executive balancing business demands with family life.

The best companies know that leadership excellence drives business success. If you're ready to make that connection explicit in your organization, reach out and let's discuss how I can help.

Kim Fitkin

Leadskill

Leadskill helps leaders and their teams grow through better emotional intelligence. That impacts personal growth, hiring, business decisions and adding value in your community. My role is to make sure Leadskill fulfills on that promise regardless of who is leading the initiative.  

We advise businesses and help them implement strong practices for leadership, talent development, strategy and management communication.

As you can see from my resume, there have been times (like now) that Leadskill is my full-time concern and other times it was a side business, but it has been a continual business operation since it's beginning. It is now my full-time focus and we are growing and adding new associates. We look forward to working with you or having you work with us!

People Momentum Management Consulting

Consultantant with P|Momentum in Shanghai, China.  Helped  organizations target and rapidly develop their strategic talent.  Worked in the areas of organizational development, leadership consulting and talent management using a data-driven, localized approach to human capital strategy.

Principal Consultant - Leadership and Organizational Development

TTI Success Insights China

TTI Success Insights uses software to accurately assess and develop talent systematically.  US-based home office has over 30 years experience in global markets and operates in 90 countries and 40 languages including Chinese.  Research and validation of the tools is rigorous and ongoing.

Chief Scientist / Partner

McNeill Group

Performed executive coaching, training curriculum design and delivery, managed talent assessment products and services, launched talent consulting practice, and performed sales management and business development activities.  Served on the company’s leadership council and as CFO for two years.

Executive Coach

Abilene Christian University

Adjunct Instructor

If I interviewed 5 people who know you on a first-name basis, how would they describe you? This is one way to improve your self-awareness.

Would their description match how you describe yourself?

I help leaders in business gain greater self awareness and get clear on those questions. As you do, you make better decisions, manage people better, and your influence and impact go up.

I have 25 years’ experience in consulting and education with a lot of time spent coaching business people.  Whether in corporate or small business or non-profits, both in the US and in Asia, I’ve gained a lot of perspective on what makes people successful and what gets in their way.*  

You want to be successful and the key is greater emotional intelligence.  Let’s see how far you can take your team with greater self awareness.

*One way to grow self awareness is through science-backed tools.
Here are some I use and how they help me with self awareness.

Driving Forces: Intentional about helping people, Intellectual in using knowledge, Resourceful about seeking useful & practical results.

Behavior style: Direct, Reserved and Precise.

Competencies/Skills: strong in Thinking skills - learning, critical thinking, problem solving and innovation.

EQ and Acumen have given me even greater self awareness about strengths as well as biases and blindspots.

taplio

The Battle

Kim Fitkin

Ron Oltmanns

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