Kit Campoy

Writer | The Voice of the Frontline
Training leaders early in their careers. 
Panel speaker and frontline advocate.
Author - The Retail Leader's Field Guide: How to Run a Kick-Ass Store Where Everyone Wants to Work

The Voice of the Frontline | Author | Retail Leadership Expert

WOC Retail Alliance®

Non-profit organization with a vision to see women of color elevated, the C-suite diversified, and industry transformed. 
Mission: To ensure that women of color have opportunities to thrive and succeed in the retail industry.

Council Member + Mentor

Blockster

I write about cryptocurrency, DeFi, GameFi, and company profile pieces.

Writer

Tillys

Responsible for the overall operations and financial success of the highest volume store in the district. Accountable for hiring and training a full time management staff as well as 50 sales associates during peak times of the year. Managed the building through a full remodel in 2015. Facilitated the promotions of two internal store managers. Regularly train leaders new to the company. Maintain partnerships with leaders at the corporate office as well as local vendors. Built a diverse team with a wide range of skill sets in order to create a customer centric atmosphere. Enthusiastic about gaining and sharing knowledge. Demonstrates an immediate knowledge of product sell through and customer requests and needs. Creates an environment that encourages effective, open communication.

Store Manager

Anthropologie

Consistently met or exceeded the financial, operational, and visual expectations of the company. Managed and motivated high levels of customer care. Schedule writing for a team of 60. Forecasted sales on a daily basis and manipulated payroll to fall in line with company goals. Supervised a sales floor with up to 18 associates at peak times. Managed all IT issues within the building. Rolled out a new Mobile POS system to my store team as well as participated in an MPOS restock pilot for the company. Facilitated all supply orders and maintenance issues at the store level.  Led management meetings on a weekly basis. Participated in recruiting, hiring, and training of new associates and managers. Led the operations team that included the receiving team and back of house as well as the restock team during morning shifts. Communicated with home office and disseminated information to the store team.

Operations Department Manager

Lucky Brand Jeans

Accountable for analyzing the business daily and creating action plans where opportunity for improvement exists.  Promoting a positive, fun, and productive work environment.  Controlling store expenses.  Recruiting, hiring, and maintaining top talent within the store.  Promoting from within the company. Training store managers new to the district.  Maintaining a strong, clear, and profitable visual impact.  Proficient in Microsoft Word and Excel.  Participated in weekly conference calls with district manager and other store managers.  Leading a consistent focus on providing an exceptional customer experience.  Maximizing a clientele program within the store.

PacSun

Store Manager 2003-2006
Co-Manager 2002-2003
Assistant Manager 2001-2002

Responsible for the overall performance of the store. Established a positive work environment.  
Drove store sales by setting daily goals, analyzing monthly plans, and managing 
payroll hours. Protected company assets through promoting awareness of loss
prevention. Sustained excellent communication along all levels of management. 
Responsible for store recruiting, hiring, and training. Maintained all merchandising and
visual standards

Hey, I'm Kit. 

I envision a world where frontline workers are valued and empowered, inspiring them to do their best work. This is my mission—I train leaders, I've written a book about it, and I talk about it relentlessly. 

Want to join me?

I help SaaS retail tech companies boost user adoption and sales. I create engaging, ghostwritten content and thought-leadership articles.

I'm the author of The Retail Leader's Field Guide: How to Run a Kick-Ass Store Where Everyone Wants to Work. And the founder of the newsletter, The Voice of the Frontline.

I share my knowledge through public speaking. I take part in retail and leadership panels, fireside chats, and mastermind trainings.

I have over 20 years of experience leading retail teams. This gives me a deep understanding of the industry and its challenges. My deep knowledge and leadership skills help me create impactful content and presentations that connect with others.

I'm a storyteller and forward thinker with extensive expert industry knowledge.

Head over to my website to learn more.

Want to work with me? Please book a discovery call on my website.

I can't wait to meet you!

Stay rad,
Kit

Altice USA

Multi Unit Manager

rue21

District Manager

District Trainer

Conducted store visits/audits with district mentor.
Participated in district manager holiday meetings.
Traveled district implementing training and development behaviors. 
Trained new store managers. 
Supported other districts with visual resets.  
Developing leadership teams, elevating assistant store managers into store managers.

DMIT

Supports district manager in training new store managers, leading conference calls, and workshops. 
Assist the district in visual floor sets, training and development of company standards. Teaching and leading with brand consistency.

District Influencer

Elevated customer experience sales leader

Assigned to district while district manager is absent. Maintained operations, daily communication, driving results, training and development. 
Elevating behaviors and consistency while improving results. 
Sourcing and networking leadership. 
Supports peers, creating mentorship’s with store, district, and regional leaders. 
Planning and strategizing.

Support District Manager

Carters Inc.

Multi-Unit General Manager Operations

Justice

Retail Store Manager

Mark Ashton

Boutique Store Manager

Nike

Athlete

Florentina's

Restaurant Customer Service

Assisant Manager

Sales Associate

taplio

The Battle

Kit Campoy

Felicia E.

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