After HP acquired Poly, my role expanded to include enhancing the interaction between Poly headsets and HP commercial PCs. This shift allowed me to focus on collaborating with multiple teams to create a seamless integration between the two product lines, improving compatibility, and elevating the overall user experience. 

I worked hand-in-hand with a group of portfolio product managers, diving deep into their world to fully grasp the unique details of their products and industries. This collaboration gave me valuable insights that helped guide a larger mission: to merge and harmonize the various product backend platforms. By understanding the nuances of each product, I was able to identify key opportunities for integration that would streamline operations and align with the broader business unit strategy. It was a process of discovery, innovation, and teamwork, ultimately leading to a stronger, more unified approach across the whole portfolio and the entire business.

I took the lead in driving the software product roadmap for the headset business unit, ensuring every milestone aligned seamlessly with the company’s larger goals. It wasn’t just about planning for the next feature or update, it was about strategically guiding the product’s evolution to meet both immediate needs and long-term objectives. By working closely with stakeholders and keeping a pulse on market trends, I ensured that each decision moved us closer to our vision while staying true to the broader business strategy. This approach allowed the roadmap to become more than just a plan—it became a path to continued growth and innovation.

Product Manager

Poly

Driven by a desire for improvement, I led a series of key initiatives that completely reshaped the software release cycle. By streamlining processes and introducing more efficient methods, we doubled the release cadence per year. This newfound speed allowed us to deliver critical updates and new features, ensuring we stayed ahead of customer demands. The impact was significant—faster feature deployment, improved user satisfaction, and a stronger, more agile development team ready to tackle new challenges.

Developed and launched an entirely new software strategy for the headset group, designed to introduce cutting-edge features, functionalities and processes. The strategy was built with a focus on enhancing every aspect of the user experience, including strengthening our relationship with customers. Through a careful blend of innovation and execution, we successfully integrated these improvements, making the headset more dynamic and user-friendly. The outcome was transformative: users now enjoy a smoother, more engaging experience, and the headset product became a key player in their everyday routines. This marked a significant leap forward in both functionality and customer satisfaction.

NICE inContact

Led the strategy for launching five new digital channels, carefully crafting a plan that would not only meet market trends but also cater to evolving customer needs. From concept to execution, I guided the development process, ensuring each channel was built to enhance the product and offer a better user experience. The successful implementation of these channels marked a turning point, as they seamlessly aligned with both market demands and customer expectations, driving meaningful improvements and boosting the product's overall value.

I worked closely with the curriculum team to bring a new training initiative to life. Together, we developed and delivered a series of internal training videos for a new product, designed to improve staff proficiency. The collaboration was key, by combining their expertise in education with my product knowledge, we created engaging and effective training materials. The result was a more confident and capable team, fully equipped to understand and support the new product.

Product Manager II

I designed tailored onboarding and training plans for a diverse range of customers—SMB, mid-market and enterprise. Each plan was carefully customized to address the unique needs of each client, ensuring they had the tools and knowledge necessary for a smooth platform launch of NICE InContact. By focusing on their specific challenges and goals, I was able to help them hit the ground running, setting them up for long-term success right from day one.

I conducted hundreds of in-depth training sessions, both live and remote, engaging with various departments to empower our customers. Each session was designed to provide them with the essential skills needed to navigate and utilize the platform effectively for their unique needs . With each interaction, I could see how their newfound skills transformed their approach, enabling them to leverage the platform to its fullest potential.

Customer Onboarding Manager

I organized and led an intensive three-week technical support training program, bringing together partners eager to enhance their skills. Each day was filled with hands-on exercises, engaging discussions, and real-world scenarios, all designed to equip them with the knowledge they needed. By the end of the program, the partners emerged certified as tier 1 support providers, ready to offer exceptional service to their customers. It was a proud moment for everyone involved, knowing we had set them on a path to success.

I set out on a collaborative journey, working alongside various departments to tackle a common challenge: the high volume of trouble tickets from newly onboarded customers. Together, we brainstormed and implemented strategies, sharing insights and expertise from each team. It was a collective effort, fueled by our shared commitment to enhancing the customer experience. Slowly but surely, we began to see the results of our hard work. Through proactive measures and streamlined processes, we successfully reduced trouble tickets by an impressive 40%. This achievement not only eased the burden on our support team but also brought greater satisfaction to our customers, who felt more confident navigating our services.

Technical Support Engineer II

Total Protection Inc

Lead Security System Technician

Hi, I’m Kody, and I’m seeking my next opportunity as a Product Manager at a B2B SaaS company.

As a customer-obsessed, technically proficient Product Manager, I excel at deeply understanding my product to create exceptional customer experiences that drive retention and loyalty.

My path to Product Management wasn’t traditional—I started in Customer Support, where I onboarded hundreds of users and gained extensive technical expertise. I used to think Product Managers just attended meetings and acted as Subject Matter Experts. That changed when a Director in the product encouraged me to apply for an open Product Manager role. Initially, I was skeptical, and so was the hiring manager, who questioned why we were even meeting since I didn’t have a PM background.

But after our conversation, he saw what I could bring to the table and said, “You’ve been customer-facing for four years and know the product inside and out. I can teach you product management, but I can’t teach someone to be naturally customer-focused. And you are exactly who we need.”

Since then, I’ve devoted time and energy to learning and driving continuous improvements in customer experience and retention—and I absolutely love it! 

Now, I’m eager to connect with customer-driven SaaS companies or fellow PMs to explore new opportunities and share stories on how to innovate product management.

Let’s connect!

Kody Davis

Citizens Wealth Management Group

Securities and advisory services are offered through LPL Financial (LPL), a registered investment advisor and broker-dealer (member FINRA/SIPC).  For hyperlinks to FINRA and SIPC, please refer to ‘Contact Info’ section above. Insurance products are offered through LPL or its licensed affiliates. The Citizens National Bank and Citizens Wealth Management Group are not registered as a broker-dealer or investment advisor. Registered representatives of LPL offer products and services using Citizens Wealth Management Group, and may also be employees of [bank name].  These products and services are being offered through LPL or its affiliates, which are separate entities from, and not affiliates of,The Citizens National Bank or Citizens Wealth Management Group.  Securities and insurance offered through LPL or its affiliates are: 
 
· Not Insured by FDIC or Any Other Government Agency 
· Not Bank Guaranteed
· Not Bank Deposits or Obligations
· May Lose Value
 
Third party posts found on this profile do not reflect the views of LPL Financial and have not been reviewed as to accuracy and completeness.    
 
The LPL Financial registered representatives associated with this website may discuss and/or transact business only with residents of the states in which they are properly registered or licensed. No offers may be made or accepted from any resident of any other state.

LPL Financial Advisor

Rockhold Wentling

Securities offered through Raymond James Financial Services, Inc., member FINRA/SIPC.  Investment advisory services offered through Raymond James Financial Services Advisors, Inc.   
For important disclosure information, please see “Social Media Disclosure” link in the “Contact Info” section.

Rockhold Wentling is not a registered broker/dealer and is independent of Raymond James Financial Services.

Financial Planner

Edward Jones

Financial Advisor

Branch Office Administrator

Area Agency on Aging3

Provided education to community members about available services as well as education on elder abuse. Spoke to groups of employees in nursing homes, law enforcement, as well as the banking industry on increasing awareness of signs of elder abuse, both physical & financial. Built relationships with community stakeholders to ensure community members needs were being met.

Education And Outreach Coordinator

Allen County Job & Family Service

Caseworker

Just because you don't know a lot about finance doesn't make you stupid.
 
It also doesn't mean that you should be talked down to, or dismissed.
 
A client once told me, "When I first started working after college, and wanted to invest in my 401k, the advisor would barely take any time with me because I was in debt, and didn't have a ton of money to invest. I've avoided financial advisors ever since."
 
Let me be the first to tell you in case someone else hasn't, that you are not dumb, uneducated, or lazy if you aren't super savvy in the finance department. 

I have been there! 
I'm sure most of us have been there at one time or another if we are really being honest.
 
The fact is, the majority of Americans know little, if anything about investing or personal finance. 

(Which leads people to avoid financial planning, or resist reaching out to talk to someone about it.)
 
 Personal finance & investing can be a confusing subject.

 But guess what? It doesn't have to be! 

I mean it when I say I give financial advice "without the snooze." We aren't going to sit and chat about statistics, and high level BS that you really don't care about. 

We are going to have a real talk. 
We are going to talk about what it is you want to do. 

Want to retire in Bali?
Want to travel the US in an RV?
Or do you just want the simple life where you know you are taken care of, and you aren't going to have to eat Alpo to survive?

Great! Let's figure out how you can get there.
 
Got some roadblocks getting in the way of what you want to do? 
What are they? 
Got debt? Don't know much about investing? 

Let's talk about it. 
No shame, no blame, let's just figure it out together.
 
I'm not going to tell you what to do. I will listen to your story with compassion so you feel understood and then we will create a plan TOGETHER. You'll get professional advice tailored to your unique situation and goals as we travel this road together.
 
Is this resonating with you? DM me, I'm here to help. And NOT put you to sleep.

taplio

The Battle

Kody Davis

Ann Meiring, AAMS™

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