After HP acquired Poly, my role expanded to include enhancing the interaction between Poly headsets and HP commercial PCs. This shift allowed me to focus on collaborating with multiple teams to create a seamless integration between the two product lines, improving compatibility, and elevating the overall user experience. 

I worked hand-in-hand with a group of portfolio product managers, diving deep into their world to fully grasp the unique details of their products and industries. This collaboration gave me valuable insights that helped guide a larger mission: to merge and harmonize the various product backend platforms. By understanding the nuances of each product, I was able to identify key opportunities for integration that would streamline operations and align with the broader business unit strategy. It was a process of discovery, innovation, and teamwork, ultimately leading to a stronger, more unified approach across the whole portfolio and the entire business.

I took the lead in driving the software product roadmap for the headset business unit, ensuring every milestone aligned seamlessly with the company’s larger goals. It wasn’t just about planning for the next feature or update, it was about strategically guiding the product’s evolution to meet both immediate needs and long-term objectives. By working closely with stakeholders and keeping a pulse on market trends, I ensured that each decision moved us closer to our vision while staying true to the broader business strategy. This approach allowed the roadmap to become more than just a plan—it became a path to continued growth and innovation.

Product Manager

Poly

Driven by a desire for improvement, I led a series of key initiatives that completely reshaped the software release cycle. By streamlining processes and introducing more efficient methods, we doubled the release cadence per year. This newfound speed allowed us to deliver critical updates and new features, ensuring we stayed ahead of customer demands. The impact was significant—faster feature deployment, improved user satisfaction, and a stronger, more agile development team ready to tackle new challenges.

Developed and launched an entirely new software strategy for the headset group, designed to introduce cutting-edge features, functionalities and processes. The strategy was built with a focus on enhancing every aspect of the user experience, including strengthening our relationship with customers. Through a careful blend of innovation and execution, we successfully integrated these improvements, making the headset more dynamic and user-friendly. The outcome was transformative: users now enjoy a smoother, more engaging experience, and the headset product became a key player in their everyday routines. This marked a significant leap forward in both functionality and customer satisfaction.

NICE inContact

Led the strategy for launching five new digital channels, carefully crafting a plan that would not only meet market trends but also cater to evolving customer needs. From concept to execution, I guided the development process, ensuring each channel was built to enhance the product and offer a better user experience. The successful implementation of these channels marked a turning point, as they seamlessly aligned with both market demands and customer expectations, driving meaningful improvements and boosting the product's overall value.

I worked closely with the curriculum team to bring a new training initiative to life. Together, we developed and delivered a series of internal training videos for a new product, designed to improve staff proficiency. The collaboration was key, by combining their expertise in education with my product knowledge, we created engaging and effective training materials. The result was a more confident and capable team, fully equipped to understand and support the new product.

Product Manager II

I designed tailored onboarding and training plans for a diverse range of customers—SMB, mid-market and enterprise. Each plan was carefully customized to address the unique needs of each client, ensuring they had the tools and knowledge necessary for a smooth platform launch of NICE InContact. By focusing on their specific challenges and goals, I was able to help them hit the ground running, setting them up for long-term success right from day one.

I conducted hundreds of in-depth training sessions, both live and remote, engaging with various departments to empower our customers. Each session was designed to provide them with the essential skills needed to navigate and utilize the platform effectively for their unique needs . With each interaction, I could see how their newfound skills transformed their approach, enabling them to leverage the platform to its fullest potential.

Customer Onboarding Manager

I organized and led an intensive three-week technical support training program, bringing together partners eager to enhance their skills. Each day was filled with hands-on exercises, engaging discussions, and real-world scenarios, all designed to equip them with the knowledge they needed. By the end of the program, the partners emerged certified as tier 1 support providers, ready to offer exceptional service to their customers. It was a proud moment for everyone involved, knowing we had set them on a path to success.

I set out on a collaborative journey, working alongside various departments to tackle a common challenge: the high volume of trouble tickets from newly onboarded customers. Together, we brainstormed and implemented strategies, sharing insights and expertise from each team. It was a collective effort, fueled by our shared commitment to enhancing the customer experience. Slowly but surely, we began to see the results of our hard work. Through proactive measures and streamlined processes, we successfully reduced trouble tickets by an impressive 40%. This achievement not only eased the burden on our support team but also brought greater satisfaction to our customers, who felt more confident navigating our services.

Technical Support Engineer II

Total Protection Inc

Lead Security System Technician

Hi, I’m Kody, and I’m seeking my next opportunity as a Product Manager at a B2B SaaS company.

As a customer-obsessed, technically proficient Product Manager, I excel at deeply understanding my product to create exceptional customer experiences that drive retention and loyalty.

My path to Product Management wasn’t traditional—I started in Customer Support, where I onboarded hundreds of users and gained extensive technical expertise. I used to think Product Managers just attended meetings and acted as Subject Matter Experts. That changed when a Director in the product encouraged me to apply for an open Product Manager role. Initially, I was skeptical, and so was the hiring manager, who questioned why we were even meeting since I didn’t have a PM background.

But after our conversation, he saw what I could bring to the table and said, “You’ve been customer-facing for four years and know the product inside and out. I can teach you product management, but I can’t teach someone to be naturally customer-focused. And you are exactly who we need.”

Since then, I’ve devoted time and energy to learning and driving continuous improvements in customer experience and retention—and I absolutely love it! 

Now, I’m eager to connect with customer-driven SaaS companies or fellow PMs to explore new opportunities and share stories on how to innovate product management.

Let’s connect!

Kody Davis

Verkada

Regional Sales Leader - UT, MT, WY, NE,

Serving as a mentor/coach to my previous teams new leader ensuring a smooth transition and continued success. 

- Pipeline Generation 
- Forecasting Accuracy 
- Partner Development 
- Retention Strategy 
- Team Building 
- Coaching for Success 
- Leadership Development

Regional Sales Manager, Lead - MN, ND, SD

Q3’24
- #1 Team - PPD - Measured Activity
- #1 Team - CRM Hygiene 
- #1 Division Corp Team 
- 127% NN logo attainment
- 125% Revenue Attained 
- 75% Rep Participation
- 100% Headcount Attained
- 0% Employee Churn
- Winner- Central Champions League- a high pressure tournament over 6 weeks measuring daily activities. Only team to achieve suggested measured metrics. 

Q2’24
- #1 Team - PPD - Measured Activity
- #1 Team - CRM Hygiene 
- 82% Revenue Attained 
- 66% Rep Participation
- 66% Headcount Attained
- 0% Employee Churn 

Q1’24
- #1 Team - PPD - Measured Activity
- #1 Team - CRM Hygiene 
- 82% Revenue Attained
- 33% Rep Participation
- 50% Open Headcount 
- 25% Employee Churn

I lead a team of security and building automation consultants that delivers value to IT, Facilities, Executive, Loss Prevention and Risk teams in the commercial space through Verkada’s solution suite.

Verkada is the world’s largest cloud-based physical security platform provider helping enterprises operate safer with smarter buildings. Our mission - Protect people, property and places. 

My team has been trailblazers in all processes and new initiatives. Things change quickly and frequently. Our team culture of transparent communication, respect of each other and our partners/clients, and our determination to be the easiest to do business with facilitate our continued improvement and success.

Regional Sales Leader - MN, ND, SD, NE, MT, WY

LUHV

LUHV (Leaders Uncovering Higher Value) is a leadership development program which includes Speaking, Coaching and Training. 

After completing any of the LUHV programs you’ll have more LUHV for yourself, LUHV for your team, and LUHV for your results! 

*Individuals do not need to be in a leadership role to participate. We’re all leaders in one way or another!

Founder

Intekrity Services

Founder- Technology Advisor

Complete Communications, Inc.

Complete Communications serves as a Technology Partner, navigating the complexities of technology utilization. We specialize in sourcing, managing, and implementing Voice, Contact Center, Security, and Network Services globally.

My responsibilities include developing and scaling UC/CC product lines, strategizing sales processes, designing onboarding/training procedures, utilizing product knowledge for client value, collaborating with vendors/partners, and advocating for clients' technology needs.

In senior executive roles, I've orchestrated national revenue and support operations, accelerated profitability, and achieved significant ARR growth. Leading diverse teams, including call centers and field sales, I've consistently driven YoY and market growth.

As a seasoned professional with a proven track record, I'm committed to providing strategic solutions, overseeing successful implementations, and ensuring long-term success for clients. Feel free to reach out for assistance or collaboration with our global team.

VP, Strategic Growth 

RingCentral

Cloud Communications Specialist

FirstDigital Telecom

* Establish and develop teams of SMB and Enterprise Account Executives  
* Improve Account Management processes for increased customer retention 
* Create compensation and onboarding processes for Sales and Account Management 
* Design sales enablement and marketing material to improve brand recognition and scalability
* Identify strong talent, maintain relationships, recruit, train, onboard, coach for success 
*Negotiated Partner Contracts 
* Salesforce Administrator 
* Marketing Director

Director, Enterprise Sales and Account Management

Comcast Business

*	Three years of continuous success driving sales teams. Consistently ranked among the regions top sales leaders. 
*	Directed business-to-business sales operations of enterprise-level technical solutions including Ethernet, advanced voice, and network services which required persistent prospecting to grow the sales pipeline.

Regional Manager, Enterprise Sales and Account Management

*	Supervised the daily functions of sales representatives managing a high activity/transactional workload along with designing and implementing detailed training programs.
*	Persistently ranked first among company managers for continuously exceeding individual and team sales quotas by inspiring representative engagement and participation.

Manager, MM Direct Sales

The Local Pages

*	Senior Executive role with full P&L ownership involving frequent travel to orchestrate the National Revenue and Support operations 

*	Accelerated profitability by establishing an innovative work rotation schedule that expanded penetration across all markets and grew ARR from $200K to over $25M in a depleting industry
*      One of Utahs Fastest Growing companies 5 years in a row during our accelerated growth
*      Developed, scaled, and led a call center of 100+ agents selling 5m+ in annual contracts and scheduling 1000’s of appointments. 
*      Developed, scaled, and led the outside sales team of 100+ account executives/team managers/regional managers, with a strong focus on YoY and market growth. 

During the course of my tenure I excelled from being an Inside Sales Appointment setter, to Director of Sales/VP managing most of the companies customer interacting departments. Upon my exit I was leading the following departments successfully with an overall headcount of 200+

- Outside Field Sales 
- Inside Sales and Appointment Setting (BDR/SDR)
- Customer Service and Support 
- Lead Generation/Sales Operations
- Sales Support/Administration 
- Recruiting and Training
- National Partner Channel Sales
- Digital App Design and Implementation

Acct Exec —> Director —> VP -        Sales & Sales Ops

C.R. England

Managed clients transportation of goods for on time  delivery. Fast paced and high pressure environment with a critical element of safety needed. My primary responsibility was to determine shipments tracking late to delivery and determine the most cost effective and safest way to swap drivers in order to arrive on time. Deep analytics are used to ensure drivers are safely taking breaks and not creating risks on the road.

Customer Manager

Clearlink

Hired to develop and lead Inside and Outside sales teams for an acquired company. After 6 months the agreement between the two companies didn’t align, so they separated. I was “paid too much to continue in other roles within the company”, so I was given a healthy severance and moved on.

Director Sales Operations

With over two decades of experience, I've honed my leadership skills through diverse roles, beginning with a shift from nursing school to becoming a sales professional. Recognizing my passion for fostering growth, I transitioned to leading sales teams, establishing a track record of success in Sales and Customer Experience.

My career showcases adaptability, quick engagement, and team-building prowess. Grounded in integrity and high character, I've cultivated a solid reputation among teams, peers, clients, partners, and competitors.

Fueled by my StrengthsFinder 2.0 Top 5 Strengths – Developer, Arranger, Maximizer, Includer, and Analytical – I've excelled in strategic thinking, relationship building, and influencing.

taplio

The Battle

Kody Davis

Cindy Sexton 💭

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