Product Manager

Hi, I’m Kody, and I’m seeking my next opportunity as a Product Manager at a B2B SaaS company.

As a customer-obsessed, technically proficient Product Manager, I excel at deeply understanding my product to create exceptional customer experiences that drive retention and loyalty.

My path to Product Management wasn’t traditional—I started in Customer Support, where I onboarded hundreds of users and gained extensive technical expertise. I used to think Product Managers just attended meetings and acted as Subject Matter Experts. That changed when a Director in the product encouraged me to apply for an open Product Manager role. Initially, I was skeptical, and so was the hiring manager, who questioned why we were even meeting since I didn’t have a PM background.

But after our conversation, he saw what I could bring to the table and said, “You’ve been customer-facing for four years and know the product inside and out. I can teach you product management, but I can’t teach someone to be naturally customer-focused. And you are exactly who we need.”

Since then, I’ve devoted time and energy to learning and driving continuous improvements in customer experience and retention—and I absolutely love it! 

Now, I’m eager to connect with customer-driven SaaS companies or fellow PMs to explore new opportunities and share stories on how to innovate product management.

Let’s connect!

Kody Davis

Amazon

Amazon IT

Power On

Cleaned up computers and ran diagnostic programs to resolve issues, ensuring customer satisfaction.
Installed, modified, and repaired computer hardware and software, optimizing functionality.
Followed up with customers to ensure issues were resolved, demonstrating commitment to excellent customer service.
Estimate, prioritize, plan and coordinate testing activities

Information Technology Consultant

Dealertrack

Tremendous customer service skills
Ability to handle a high volume of inbound and outbound calls.
 Documents lead to the origination of, but are
lien placement, duplicate title, registration, plates, and tags.
Building relationship with coworkers and some training my coworkers

Client Service II

St.Montriz Security service

St. Moritz had a contract with all the Rite aid throughout  region of Sacramento
I was a  man post as instructed and serve as a general security presence and visible deterrent to crime and client rule infractions.
I had Excellent communication skills - both orally and in writing for the purpose of public interaction and report writing.
Give some training to my co-worker and guide them if need.

Security Officer

Maximus

Provided administrative and technical support to customers, resolving technical issues promptly.
Maintained records of phone inquiries and correspondences, ensuring accuracy and efficiency.
Transferred patients to appropriate departments, facilitating seamless communication.
Assisted in resolving technical problems with LAN, WAN, and other systems, ensuring smooth operations.

IT Helper

Hylton Private Security

I am event security officer for Hylton Prevent security company. 

Communication skills to effectively communicate with others, especially in stressful situations
Good judgment in order to quickly identify the best course of action for dealing with dangerous situations as they arise
Observation skills in order to immediately notice anything out of the ordinary
Patience as they often spend long periods of time standing and observing what's going on around them
Manage 1-3 people

Event Security officer

Monument Security, Inc.

I was armed flex officer  on call.

Complete incident reports and required documentation for all security incidents
Ensure all employees and visitors have proper credentials for accessing buildings (ID badges and passes)
Respond to emergencies and incidents within designated areas promptly and according to policy
Assist employees and visitors with any concerns they might have
Escalate emergency situations to law enforcement as needed
Monitor alarms and security cameras
Keynote speakers when need

Goodwill Industries International

Stocks and presents merchandise 
Cleans sorts, hangs, and tags saleable items. Prices saleable items according to established pricing guide
Training five coworkers
Operates cash register with accuracy.
Keeps Management informs as to merchandise needs.

Clerk Process

Monterey Trail High School

Perform general clerical duties in front office; answer phones. Transfer calls, take messages and issue hall passes. Distribute staff & teacher mail, maintain & organize files and office.

Office Aide

99 cent and up

Sales Associate position requiring continuous mufti-tasking between customer service, cashiering, inventory and other Stock Clerk duties.  Primary focus included providing friendly customer service through the entire sales process and supervising 3 store clerks.  Additional responsibilities included weekly audits, ordering merchandise and stocking receivables.

Sales Association

Experienced Client Services Representative with a demonstrated history of working in the automotive industry. Skilled in Microsoft Word, Sales, Social Media, Training, and Public Speaking. 
 Business Leader, Coach helping ambitious professionals build sustainable assets and impact lives positively!

taplio

The Battle

Kody Davis

Waqas A.

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