After HP acquired Poly, my role expanded to include enhancing the interaction between Poly headsets and HP commercial PCs. This shift allowed me to focus on collaborating with multiple teams to create a seamless integration between the two product lines, improving compatibility, and elevating the overall user experience. 

I worked hand-in-hand with a group of portfolio product managers, diving deep into their world to fully grasp the unique details of their products and industries. This collaboration gave me valuable insights that helped guide a larger mission: to merge and harmonize the various product backend platforms. By understanding the nuances of each product, I was able to identify key opportunities for integration that would streamline operations and align with the broader business unit strategy. It was a process of discovery, innovation, and teamwork, ultimately leading to a stronger, more unified approach across the whole portfolio and the entire business.

I took the lead in driving the software product roadmap for the headset business unit, ensuring every milestone aligned seamlessly with the company’s larger goals. It wasn’t just about planning for the next feature or update, it was about strategically guiding the product’s evolution to meet both immediate needs and long-term objectives. By working closely with stakeholders and keeping a pulse on market trends, I ensured that each decision moved us closer to our vision while staying true to the broader business strategy. This approach allowed the roadmap to become more than just a plan—it became a path to continued growth and innovation.

Product Manager

Poly

Driven by a desire for improvement, I led a series of key initiatives that completely reshaped the software release cycle. By streamlining processes and introducing more efficient methods, we doubled the release cadence per year. This newfound speed allowed us to deliver critical updates and new features, ensuring we stayed ahead of customer demands. The impact was significant—faster feature deployment, improved user satisfaction, and a stronger, more agile development team ready to tackle new challenges.

Developed and launched an entirely new software strategy for the headset group, designed to introduce cutting-edge features, functionalities and processes. The strategy was built with a focus on enhancing every aspect of the user experience, including strengthening our relationship with customers. Through a careful blend of innovation and execution, we successfully integrated these improvements, making the headset more dynamic and user-friendly. The outcome was transformative: users now enjoy a smoother, more engaging experience, and the headset product became a key player in their everyday routines. This marked a significant leap forward in both functionality and customer satisfaction.

NICE inContact

Led the strategy for launching five new digital channels, carefully crafting a plan that would not only meet market trends but also cater to evolving customer needs. From concept to execution, I guided the development process, ensuring each channel was built to enhance the product and offer a better user experience. The successful implementation of these channels marked a turning point, as they seamlessly aligned with both market demands and customer expectations, driving meaningful improvements and boosting the product's overall value.

I worked closely with the curriculum team to bring a new training initiative to life. Together, we developed and delivered a series of internal training videos for a new product, designed to improve staff proficiency. The collaboration was key, by combining their expertise in education with my product knowledge, we created engaging and effective training materials. The result was a more confident and capable team, fully equipped to understand and support the new product.

Product Manager II

I designed tailored onboarding and training plans for a diverse range of customers—SMB, mid-market and enterprise. Each plan was carefully customized to address the unique needs of each client, ensuring they had the tools and knowledge necessary for a smooth platform launch of NICE InContact. By focusing on their specific challenges and goals, I was able to help them hit the ground running, setting them up for long-term success right from day one.

I conducted hundreds of in-depth training sessions, both live and remote, engaging with various departments to empower our customers. Each session was designed to provide them with the essential skills needed to navigate and utilize the platform effectively for their unique needs . With each interaction, I could see how their newfound skills transformed their approach, enabling them to leverage the platform to its fullest potential.

Customer Onboarding Manager

I organized and led an intensive three-week technical support training program, bringing together partners eager to enhance their skills. Each day was filled with hands-on exercises, engaging discussions, and real-world scenarios, all designed to equip them with the knowledge they needed. By the end of the program, the partners emerged certified as tier 1 support providers, ready to offer exceptional service to their customers. It was a proud moment for everyone involved, knowing we had set them on a path to success.

I set out on a collaborative journey, working alongside various departments to tackle a common challenge: the high volume of trouble tickets from newly onboarded customers. Together, we brainstormed and implemented strategies, sharing insights and expertise from each team. It was a collective effort, fueled by our shared commitment to enhancing the customer experience. Slowly but surely, we began to see the results of our hard work. Through proactive measures and streamlined processes, we successfully reduced trouble tickets by an impressive 40%. This achievement not only eased the burden on our support team but also brought greater satisfaction to our customers, who felt more confident navigating our services.

Technical Support Engineer II

Total Protection Inc

Lead Security System Technician

Hi, I’m Kody, and I’m seeking my next opportunity as a Product Manager at a B2B SaaS company.

As a customer-obsessed, technically proficient Product Manager, I excel at deeply understanding my product to create exceptional customer experiences that drive retention and loyalty.

My path to Product Management wasn’t traditional—I started in Customer Support, where I onboarded hundreds of users and gained extensive technical expertise. I used to think Product Managers just attended meetings and acted as Subject Matter Experts. That changed when a Director in the product encouraged me to apply for an open Product Manager role. Initially, I was skeptical, and so was the hiring manager, who questioned why we were even meeting since I didn’t have a PM background.

But after our conversation, he saw what I could bring to the table and said, “You’ve been customer-facing for four years and know the product inside and out. I can teach you product management, but I can’t teach someone to be naturally customer-focused. And you are exactly who we need.”

Since then, I’ve devoted time and energy to learning and driving continuous improvements in customer experience and retention—and I absolutely love it! 

Now, I’m eager to connect with customer-driven SaaS companies or fellow PMs to explore new opportunities and share stories on how to innovate product management.

Let’s connect!

Kody Davis

Amazon

Amazon IT

Power On

Cleaned up computers and ran diagnostic programs to resolve issues, ensuring customer satisfaction.
Installed, modified, and repaired computer hardware and software, optimizing functionality.
Followed up with customers to ensure issues were resolved, demonstrating commitment to excellent customer service.
Estimate, prioritize, plan and coordinate testing activities

Information Technology Consultant

Dealertrack

Tremendous customer service skills
Ability to handle a high volume of inbound and outbound calls.
 Documents lead to the origination of, but are
lien placement, duplicate title, registration, plates, and tags.
Building relationship with coworkers and some training my coworkers

Client Service II

St.Montriz Security service

St. Moritz had a contract with all the Rite aid throughout  region of Sacramento
I was a  man post as instructed and serve as a general security presence and visible deterrent to crime and client rule infractions.
I had Excellent communication skills - both orally and in writing for the purpose of public interaction and report writing.
Give some training to my co-worker and guide them if need.

Security Officer

Maximus

Provided administrative and technical support to customers, resolving technical issues promptly.
Maintained records of phone inquiries and correspondences, ensuring accuracy and efficiency.
Transferred patients to appropriate departments, facilitating seamless communication.
Assisted in resolving technical problems with LAN, WAN, and other systems, ensuring smooth operations.

IT Helper

Hylton Private Security

I am event security officer for Hylton Prevent security company. 

Communication skills to effectively communicate with others, especially in stressful situations
Good judgment in order to quickly identify the best course of action for dealing with dangerous situations as they arise
Observation skills in order to immediately notice anything out of the ordinary
Patience as they often spend long periods of time standing and observing what's going on around them
Manage 1-3 people

Event Security officer

Monument Security, Inc.

I was armed flex officer  on call.

Complete incident reports and required documentation for all security incidents
Ensure all employees and visitors have proper credentials for accessing buildings (ID badges and passes)
Respond to emergencies and incidents within designated areas promptly and according to policy
Assist employees and visitors with any concerns they might have
Escalate emergency situations to law enforcement as needed
Monitor alarms and security cameras
Keynote speakers when need

Goodwill Industries International

Stocks and presents merchandise 
Cleans sorts, hangs, and tags saleable items. Prices saleable items according to established pricing guide
Training five coworkers
Operates cash register with accuracy.
Keeps Management informs as to merchandise needs.

Clerk Process

Monterey Trail High School

Perform general clerical duties in front office; answer phones. Transfer calls, take messages and issue hall passes. Distribute staff & teacher mail, maintain & organize files and office.

Office Aide

99 cent and up

Sales Associate position requiring continuous mufti-tasking between customer service, cashiering, inventory and other Stock Clerk duties.  Primary focus included providing friendly customer service through the entire sales process and supervising 3 store clerks.  Additional responsibilities included weekly audits, ordering merchandise and stocking receivables.

Sales Association

Experienced Client Services Representative with a demonstrated history of working in the automotive industry. Skilled in Microsoft Word, Sales, Social Media, Training, and Public Speaking. 
 Business Leader, Coach helping ambitious professionals build sustainable assets and impact lives positively!

taplio

The Battle

Kody Davis

Waqas A.

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