After HP acquired Poly, my role expanded to include enhancing the interaction between Poly headsets and HP commercial PCs. This shift allowed me to focus on collaborating with multiple teams to create a seamless integration between the two product lines, improving compatibility, and elevating the overall user experience. 

I worked hand-in-hand with a group of portfolio product managers, diving deep into their world to fully grasp the unique details of their products and industries. This collaboration gave me valuable insights that helped guide a larger mission: to merge and harmonize the various product backend platforms. By understanding the nuances of each product, I was able to identify key opportunities for integration that would streamline operations and align with the broader business unit strategy. It was a process of discovery, innovation, and teamwork, ultimately leading to a stronger, more unified approach across the whole portfolio and the entire business.

I took the lead in driving the software product roadmap for the headset business unit, ensuring every milestone aligned seamlessly with the company’s larger goals. It wasn’t just about planning for the next feature or update, it was about strategically guiding the product’s evolution to meet both immediate needs and long-term objectives. By working closely with stakeholders and keeping a pulse on market trends, I ensured that each decision moved us closer to our vision while staying true to the broader business strategy. This approach allowed the roadmap to become more than just a plan—it became a path to continued growth and innovation.

Product Manager

Poly

Driven by a desire for improvement, I led a series of key initiatives that completely reshaped the software release cycle. By streamlining processes and introducing more efficient methods, we doubled the release cadence per year. This newfound speed allowed us to deliver critical updates and new features, ensuring we stayed ahead of customer demands. The impact was significant—faster feature deployment, improved user satisfaction, and a stronger, more agile development team ready to tackle new challenges.

Developed and launched an entirely new software strategy for the headset group, designed to introduce cutting-edge features, functionalities and processes. The strategy was built with a focus on enhancing every aspect of the user experience, including strengthening our relationship with customers. Through a careful blend of innovation and execution, we successfully integrated these improvements, making the headset more dynamic and user-friendly. The outcome was transformative: users now enjoy a smoother, more engaging experience, and the headset product became a key player in their everyday routines. This marked a significant leap forward in both functionality and customer satisfaction.

NICE inContact

Led the strategy for launching five new digital channels, carefully crafting a plan that would not only meet market trends but also cater to evolving customer needs. From concept to execution, I guided the development process, ensuring each channel was built to enhance the product and offer a better user experience. The successful implementation of these channels marked a turning point, as they seamlessly aligned with both market demands and customer expectations, driving meaningful improvements and boosting the product's overall value.

I worked closely with the curriculum team to bring a new training initiative to life. Together, we developed and delivered a series of internal training videos for a new product, designed to improve staff proficiency. The collaboration was key, by combining their expertise in education with my product knowledge, we created engaging and effective training materials. The result was a more confident and capable team, fully equipped to understand and support the new product.

Product Manager II

I designed tailored onboarding and training plans for a diverse range of customers—SMB, mid-market and enterprise. Each plan was carefully customized to address the unique needs of each client, ensuring they had the tools and knowledge necessary for a smooth platform launch of NICE InContact. By focusing on their specific challenges and goals, I was able to help them hit the ground running, setting them up for long-term success right from day one.

I conducted hundreds of in-depth training sessions, both live and remote, engaging with various departments to empower our customers. Each session was designed to provide them with the essential skills needed to navigate and utilize the platform effectively for their unique needs . With each interaction, I could see how their newfound skills transformed their approach, enabling them to leverage the platform to its fullest potential.

Customer Onboarding Manager

I organized and led an intensive three-week technical support training program, bringing together partners eager to enhance their skills. Each day was filled with hands-on exercises, engaging discussions, and real-world scenarios, all designed to equip them with the knowledge they needed. By the end of the program, the partners emerged certified as tier 1 support providers, ready to offer exceptional service to their customers. It was a proud moment for everyone involved, knowing we had set them on a path to success.

I set out on a collaborative journey, working alongside various departments to tackle a common challenge: the high volume of trouble tickets from newly onboarded customers. Together, we brainstormed and implemented strategies, sharing insights and expertise from each team. It was a collective effort, fueled by our shared commitment to enhancing the customer experience. Slowly but surely, we began to see the results of our hard work. Through proactive measures and streamlined processes, we successfully reduced trouble tickets by an impressive 40%. This achievement not only eased the burden on our support team but also brought greater satisfaction to our customers, who felt more confident navigating our services.

Technical Support Engineer II

Total Protection Inc

Lead Security System Technician

Hi, I’m Kody, and I’m seeking my next opportunity as a Product Manager at a B2B SaaS company.

As a customer-obsessed, technically proficient Product Manager, I excel at deeply understanding my product to create exceptional customer experiences that drive retention and loyalty.

My path to Product Management wasn’t traditional—I started in Customer Support, where I onboarded hundreds of users and gained extensive technical expertise. I used to think Product Managers just attended meetings and acted as Subject Matter Experts. That changed when a Director in the product encouraged me to apply for an open Product Manager role. Initially, I was skeptical, and so was the hiring manager, who questioned why we were even meeting since I didn’t have a PM background.

But after our conversation, he saw what I could bring to the table and said, “You’ve been customer-facing for four years and know the product inside and out. I can teach you product management, but I can’t teach someone to be naturally customer-focused. And you are exactly who we need.”

Since then, I’ve devoted time and energy to learning and driving continuous improvements in customer experience and retention—and I absolutely love it! 

Now, I’m eager to connect with customer-driven SaaS companies or fellow PMs to explore new opportunities and share stories on how to innovate product management.

Let’s connect!

Kody Davis

Germaine J Muirhead

Germaine J Muirhead Consulting

Marketing Consultant

Social Saturday Squad

Germaine has been involved in various social networking group where he has built and influence various LinkedIn account from 1000 to 14,000 LinkedIn followers in 2022.  

Germaine has generated new LinkedIn followers in the following groups: Recruiters, job seekers, C-Level executives, Directors, Managers, Freelancer, Aspiring Entrepreneur and leading expert in Sales organizations.  

Germaine was featured in LinkedIn News for his expertise in mass layoff and optimizing your LinkedIn account.

Germaine established 5 step process on how to optimize your LinkedIn account. Here are Germaine's recommendation: 1. Creating LinkedIn posts 2-3 per week, 2. Commenting on other people post, supporting a job anniversary, job loss or major event, 3. Using #hastags to spread your message out to other people, 4. Join network that will help you be more discovered on LinkedIn 5. Provide your expertise on LinkedIn to your audience so they can learn from your post

Member

Sun Life

▪	Researched key decision makers and stakeholders and completed detailed cold calling for over 40-50 dentist/paramedical client’s daily, ranging from small business owners to Enterprise clients consisting of 1-100 employees; presented marketing solution or SASS, to generate brand awareness and drive client growth
▪	Managed full sales cycle from prospecting to booking appointments for virtual (Zoom) and telephone calls; created engaging and customized presentations to address client requirements for a successful close, managing existing accounts and prospecting potential new business
▪	Managed sales leads through Salesforce, Microsoft Word, Excel and PowerPoint, Avaya Phone System, to pull trends and analysis, identify client ROI, territory marketing presence and high potentials
▪	Closed a multilevel facility (5 locations) that included 75 employees; through robust prospecting, relationship building and management (within 15 touch points) and provided value add service excellence to support client business objectives
▪	Communicated with internal departments located across Canada/Asia such as Sales, Marketing, Operations and Management, to contribute overall sales strategies, customer value proposition & marketing plans

Account Executive

South Shore Fleet Management Inc 

•	Generated and researched leads for the company through prospecting sources like Tradeshows, Yellow Pages, Kijiji, Homestar, LinkedIn, Colleges/Universities, Facebook, Google, Referrals 
•	Develop, hire, recruit, mentor and train a roster of 30 self-employed Taxi Drivers, Operation Manager, Fleet Manager, General Labor Workers, & Interns
•	Created company’s Google Page to fully utilize digital platform for potential consumer to find location of operations
•	Created a sales team to acquire new business through SPIN selling, created monthly goals plans for reps and implemented effective strategies to manage existing business 
•	Managed external relationships with Marketing Agency to promote taxi top build board advertising for clients; “Humber College, Ashley Madison, Justeat.ca Bullfrog Insurance, 411.ca, Borrowell, Kijiji” which resulted on average 110% in sales & brand awareness increase for clients

Business Development Manager

AlarmForce Industries Inc.

•	Received inbound leads, web leads, & referrals from prospect and convert them into customer by educating them on the product and services 
•	Over achieved sales target by 170% in 2015, 136% in 2016 & top 5 sales rep in the organization 
•	Generated over $45000 annually in revenue & 1138 new customer acquisition yearly
•	Received Employee of the Month for Jan 2016 becoming number 1 sales rep on the floor for North America, building relationship in different department & displaying core value 
•	Generate contracts, Referral form & inputting them on database 
•	Worked in an Entrepreneurial environment to managed deals & communicate with different department in North America

Inside Sales Representative

Yellow Pages / Pages Jaunes – Canada

•	Generated and researched leads for the company through prospecting sources like 411.ca, Kijiji, Homestar, Manta, Yelp, Metro, Toronto Star/Sun, Facebook, Google and Association
•	Created Google Page and helped monitor Google Analytics for Small to Medium Business Enterprise in order to generate advertising dollar to determine effective ROI for clients  
•	Educated clients on impression, leads and calls for their Google AdWords Campaign to understand Digital Marketing Platform 
•	Educated business owners regarding online, print and mobile products to demonstrate the value of Yellow Pages 360 solution to fully utilize their marketing budget to generate revenue 
•	Generated over $120,000 annually in sales which resulted in 130% YTD result 
•	Over achieved sales target by 130% in 2013 which resulted in being named employee of the month and recognized throughout the sales channel for most sales for all of Canada in my department 
•	Communicated with company departments located across North America such as Sales, Marketing, Operations and Management to utilize clients advertising program to increase awareness of their brands and services

Account Manager

Influence Marketing

•	Received employee of the month recognition for demonstrating strong selling ability and marketing insights on consumers trends 
•	Sold over 100 units of consumers products to retail stores during a promotional weekend 
•	Conducted qualitative marketing research on consumer feedback
•	Involved in distributing and promoting various consumer brands like: Kraft and Maple Leaf
•	Analyzed the current trend of demographic groups such as: Baby Boomers, Generation X & Y

Brand Ambassador

Voysus

•	Promoted up/cross-sales of over $100 worth of telecommunications products to each client 
•	Participated in the creation and modification of sales scripts by providing creative suggestions and feedback to my department 
•	Resolved over 10 consumer complaints daily in order to increase consumer satisfaction
•	Produced a satisfying consumer experience by understanding client expectations, exceeding sales targets and providing an accurate, prompt and efficient service
•	Analyzed consumer needs and sales objectives to make prompt decisions. For instance, I tracked over 50 consumer’s spending habits through CRM which, combined with a solid knowledge of our products, allowed me to develop efficient selling techniques to be applied by the department

Vital Links Ice-Cream and Event Marketing

•	Generated profit for the company by establishing a net income over $250 which resulted in 400% R.O.I for the events and securing more events for the company 
•	Generated leads for clients through various marketing research techniques like Yellow Pages 
•	Recorded over 100 sales transactions through inventory sheets and handled cash/credit transactions

Sales Associate

Ontario Ministry of Government and Consumer Services

•	Administered over 100 direct deposit applications submitted by suppliers and employees daily with their banking information to be setup/updated in the government´s financial software (Oracle) 
•	Acquired a good understanding about the operations of the Central Control Unit and its positioning in the Procure-to-pay process and the support to the operations of other Ministries in Ontario
•	Analyzed supplier’s information and adjust records regarding their legal or “Operating as” name, business number, address, contact details, SIN, T4A/T4A-NR applicability, etc. 
•	Verified the status of direct deposit applications submitted by employees for expense claim reimbursement

Administrative Assistant

Business Development & Account Management Expert/Marketing Genius/Networking Guru/Community Builder

I am a marketing consultant with over 10 years of experience in sales, business development, and account management across various industries. I have a BBA in business, management, marketing, and related support services, and I specialize in marketing communications, sales and customer relationship management (CRM). I help businesses and professionals grow their online presence and reach their target audience through effective and engaging LinkedIn content and campaigns.

As a member of Social Saturday Squad, a social networking group, I have built and influenced various LinkedIn accounts, increasing their followers from 1,000 to 26,000. I was featured in LinkedIn News for my expertise in mass layoff and optimizing your LinkedIn account. I have established a 5-step process on how to optimize your LinkedIn account, covering topics such as creating posts, commenting, supporting, networking, and personal branding. My mission is to empower and inspire others to leverage LinkedIn as a platform for learning, sharing, and connecting.

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The Battle

Kody Davis

Germaine J Muirhead

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