After HP acquired Poly, my role expanded to include enhancing the interaction between Poly headsets and HP commercial PCs. This shift allowed me to focus on collaborating with multiple teams to create a seamless integration between the two product lines, improving compatibility, and elevating the overall user experience. 

I worked hand-in-hand with a group of portfolio product managers, diving deep into their world to fully grasp the unique details of their products and industries. This collaboration gave me valuable insights that helped guide a larger mission: to merge and harmonize the various product backend platforms. By understanding the nuances of each product, I was able to identify key opportunities for integration that would streamline operations and align with the broader business unit strategy. It was a process of discovery, innovation, and teamwork, ultimately leading to a stronger, more unified approach across the whole portfolio and the entire business.

I took the lead in driving the software product roadmap for the headset business unit, ensuring every milestone aligned seamlessly with the company’s larger goals. It wasn’t just about planning for the next feature or update, it was about strategically guiding the product’s evolution to meet both immediate needs and long-term objectives. By working closely with stakeholders and keeping a pulse on market trends, I ensured that each decision moved us closer to our vision while staying true to the broader business strategy. This approach allowed the roadmap to become more than just a plan—it became a path to continued growth and innovation.

Product Manager

Poly

Driven by a desire for improvement, I led a series of key initiatives that completely reshaped the software release cycle. By streamlining processes and introducing more efficient methods, we doubled the release cadence per year. This newfound speed allowed us to deliver critical updates and new features, ensuring we stayed ahead of customer demands. The impact was significant—faster feature deployment, improved user satisfaction, and a stronger, more agile development team ready to tackle new challenges.

Developed and launched an entirely new software strategy for the headset group, designed to introduce cutting-edge features, functionalities and processes. The strategy was built with a focus on enhancing every aspect of the user experience, including strengthening our relationship with customers. Through a careful blend of innovation and execution, we successfully integrated these improvements, making the headset more dynamic and user-friendly. The outcome was transformative: users now enjoy a smoother, more engaging experience, and the headset product became a key player in their everyday routines. This marked a significant leap forward in both functionality and customer satisfaction.

NICE inContact

Led the strategy for launching five new digital channels, carefully crafting a plan that would not only meet market trends but also cater to evolving customer needs. From concept to execution, I guided the development process, ensuring each channel was built to enhance the product and offer a better user experience. The successful implementation of these channels marked a turning point, as they seamlessly aligned with both market demands and customer expectations, driving meaningful improvements and boosting the product's overall value.

I worked closely with the curriculum team to bring a new training initiative to life. Together, we developed and delivered a series of internal training videos for a new product, designed to improve staff proficiency. The collaboration was key, by combining their expertise in education with my product knowledge, we created engaging and effective training materials. The result was a more confident and capable team, fully equipped to understand and support the new product.

Product Manager II

I designed tailored onboarding and training plans for a diverse range of customers—SMB, mid-market and enterprise. Each plan was carefully customized to address the unique needs of each client, ensuring they had the tools and knowledge necessary for a smooth platform launch of NICE InContact. By focusing on their specific challenges and goals, I was able to help them hit the ground running, setting them up for long-term success right from day one.

I conducted hundreds of in-depth training sessions, both live and remote, engaging with various departments to empower our customers. Each session was designed to provide them with the essential skills needed to navigate and utilize the platform effectively for their unique needs . With each interaction, I could see how their newfound skills transformed their approach, enabling them to leverage the platform to its fullest potential.

Customer Onboarding Manager

I organized and led an intensive three-week technical support training program, bringing together partners eager to enhance their skills. Each day was filled with hands-on exercises, engaging discussions, and real-world scenarios, all designed to equip them with the knowledge they needed. By the end of the program, the partners emerged certified as tier 1 support providers, ready to offer exceptional service to their customers. It was a proud moment for everyone involved, knowing we had set them on a path to success.

I set out on a collaborative journey, working alongside various departments to tackle a common challenge: the high volume of trouble tickets from newly onboarded customers. Together, we brainstormed and implemented strategies, sharing insights and expertise from each team. It was a collective effort, fueled by our shared commitment to enhancing the customer experience. Slowly but surely, we began to see the results of our hard work. Through proactive measures and streamlined processes, we successfully reduced trouble tickets by an impressive 40%. This achievement not only eased the burden on our support team but also brought greater satisfaction to our customers, who felt more confident navigating our services.

Technical Support Engineer II

Total Protection Inc

Lead Security System Technician

Hi, I’m Kody, and I’m seeking my next opportunity as a Product Manager at a B2B SaaS company.

As a customer-obsessed, technically proficient Product Manager, I excel at deeply understanding my product to create exceptional customer experiences that drive retention and loyalty.

My path to Product Management wasn’t traditional—I started in Customer Support, where I onboarded hundreds of users and gained extensive technical expertise. I used to think Product Managers just attended meetings and acted as Subject Matter Experts. That changed when a Director in the product encouraged me to apply for an open Product Manager role. Initially, I was skeptical, and so was the hiring manager, who questioned why we were even meeting since I didn’t have a PM background.

But after our conversation, he saw what I could bring to the table and said, “You’ve been customer-facing for four years and know the product inside and out. I can teach you product management, but I can’t teach someone to be naturally customer-focused. And you are exactly who we need.”

Since then, I’ve devoted time and energy to learning and driving continuous improvements in customer experience and retention—and I absolutely love it! 

Now, I’m eager to connect with customer-driven SaaS companies or fellow PMs to explore new opportunities and share stories on how to innovate product management.

Let’s connect!

Kody Davis

Sierra Northern Railway

Human Resources Manager

Mercedes-Benz Northern California 

● Human resource responsibilities for three dealerships and 350 employees
● Full cycle recruiting responsibilities for Northern California
● Process and manage Bi-Monthly Payroll for 350 employees
● Responsible for Workers Compensation and OSHA reporting
● Manage safety, database, collection, and accounts payable functions
● Monthly billing and audits including dispute submittals and reconciliations
● Manage Benefits and 401k program for all employees
● Train new employees
● Project manage and complete reporting for Insurance and Onboarding.
● Create processes to ensure all data is collected and digitized for all employees
● Review and resolve outstanding items from buy sell

Human Resources Generalist

Advantage Resourcing - Technical Staffing

•	Full cycle sales responsibilities including revenue, customer base and profit growth
•	Manage day to day operation and functions of internal staff
•	Recruit, train, supervise and develop branch staff
•	Create and increase branch profitability
•	Develop new business as well as grow existing business through customer service
•	Prepare annual budget
•	Manage payroll, database, collection, and accounts payable functions 
•	Monthly billing and audits including dispute submittals and reconciliations
•	Proposal generation and pricing

Market Manager

Cornerstone Staffing Solutions, Inc.

•	Develop new business as well as grow existing business through customer service, cold calling and networking. 
•	Recruit, interview, coach, and network with specific niche positions to grow business 
•	Expertise in identifying top talent and more sought-after passive candidates.
•	Strengthen client relationships and candidate networking to offer solutions for client recruiting issues.
•	Manage and coordinate all recruiting process communications with candidates. 
•	Develop and maintain a candidate pipeline of key talent potentially available for immediate hire as succession planning and business needs dictate.
•	Generate new business opportunities through networking and candidate contact, including current needs for prospective new opportunities.

Senior Staffing Consultant

Verizon 

•	Increase line cost savings for Verizon while minimizing customer impact
•	Utilize knowledge of transmission principles, customer applications and troubleshooting techniques to ensure cuts are tested and ready to move traffic.
•	Test and Install in all Verizon systems of multi exchange carrier, cross-provisioned circuits  
•	Engineer and provision circuit completions as designated by Verizon in assigned Local Exchange Carrier regions
•	Verify and correct, circuit design information in all systems as well as the Local Exchange Carrier verification systems

Telecom Projects Groom Engineer/Provisioner 

Cal Valley Solar

• Recruiting full cycle for all positions from field to in house staff.
• Human resources responsibilities for internal and contingent employees
• Project manage and complete reporting for public works projects
• Manage union workforce including reporting, wages and collective bargaining agreements.
• Manage payroll, database, collection and accounts payable
• Manage day to day operation and functions of internal staff
• Maintain branch profit and loss including coordination of expenses and variable overhead
• Prepare annual budget and taxes
• Manage payroll, database, collection and accounts payable
• Interface with vendors and clients

Operations Manager

Verizon

• Offer and provide sales and customer solutions for new and existing Fortune 500 customers
• Recruiting full cycle for high volume technical corporate positions.
• Supervise 60 employees including responsibility for their selection, training, human	resource and performance evaluation.
• As a manager, received MCI WorldCom's highest award for excellence (Ambassadors	Award 2001) My team and I ranked 3rd worldwide.
• Accept escalations and act in the capacity of executive management daily.
• Foster cooperative partnerships throughout the MCI WorldCom organization as well as	outside vendors.
• Focus the organization to exceed customer requirements and expectations.

Technical Service Manager

Volt

•	Manage day to day operation and functions of internal staff 
•	Recruit, train, supervise and develop branch staff
•	Create and increase branch profitability
•	Develop new business as well as grow existing business through customer service
•	Maintain branch profit and loss including coordination of expenses and variable overhead
•	Prepare annual budget
•	Prepare and present quarterly business plan
•	Manage payroll, database, collection and accounts payable functions
•	Human resources responsibilities for internal and contingent employees
•	Interface with Volt Corporate departments

Branch Operations Manager

Conscientious, motivated, and hard working with the proven ability to exceed performance expectations and goals in a high-pressure environment. A dynamic, results oriented individual with proven Management and Team Building skills.  A decisive manager with Strong Interpersonal Skills experienced in communicating at all corporate levels. Offering the following:
•	Ten Years of Technical, Call Center and Operations Management Experience
•    Career Minded Team Player
•	Increased Volt Branch Net Profit by $127,000 in 9 months
•	Able to Exercise Prudent Judgment in Decision Making Areas
•	Ability to Quickly Learn a Program and Implement Proven Management 
        Experience to Strengthen Team of Peers.

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Kody Davis

Holly Peterson

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