After HP acquired Poly, my role expanded to include enhancing the interaction between Poly headsets and HP commercial PCs. This shift allowed me to focus on collaborating with multiple teams to create a seamless integration between the two product lines, improving compatibility, and elevating the overall user experience. 

I worked hand-in-hand with a group of portfolio product managers, diving deep into their world to fully grasp the unique details of their products and industries. This collaboration gave me valuable insights that helped guide a larger mission: to merge and harmonize the various product backend platforms. By understanding the nuances of each product, I was able to identify key opportunities for integration that would streamline operations and align with the broader business unit strategy. It was a process of discovery, innovation, and teamwork, ultimately leading to a stronger, more unified approach across the whole portfolio and the entire business.

I took the lead in driving the software product roadmap for the headset business unit, ensuring every milestone aligned seamlessly with the company’s larger goals. It wasn’t just about planning for the next feature or update, it was about strategically guiding the product’s evolution to meet both immediate needs and long-term objectives. By working closely with stakeholders and keeping a pulse on market trends, I ensured that each decision moved us closer to our vision while staying true to the broader business strategy. This approach allowed the roadmap to become more than just a plan—it became a path to continued growth and innovation.

Product Manager

Poly

Driven by a desire for improvement, I led a series of key initiatives that completely reshaped the software release cycle. By streamlining processes and introducing more efficient methods, we doubled the release cadence per year. This newfound speed allowed us to deliver critical updates and new features, ensuring we stayed ahead of customer demands. The impact was significant—faster feature deployment, improved user satisfaction, and a stronger, more agile development team ready to tackle new challenges.

Developed and launched an entirely new software strategy for the headset group, designed to introduce cutting-edge features, functionalities and processes. The strategy was built with a focus on enhancing every aspect of the user experience, including strengthening our relationship with customers. Through a careful blend of innovation and execution, we successfully integrated these improvements, making the headset more dynamic and user-friendly. The outcome was transformative: users now enjoy a smoother, more engaging experience, and the headset product became a key player in their everyday routines. This marked a significant leap forward in both functionality and customer satisfaction.

NICE inContact

Led the strategy for launching five new digital channels, carefully crafting a plan that would not only meet market trends but also cater to evolving customer needs. From concept to execution, I guided the development process, ensuring each channel was built to enhance the product and offer a better user experience. The successful implementation of these channels marked a turning point, as they seamlessly aligned with both market demands and customer expectations, driving meaningful improvements and boosting the product's overall value.

I worked closely with the curriculum team to bring a new training initiative to life. Together, we developed and delivered a series of internal training videos for a new product, designed to improve staff proficiency. The collaboration was key, by combining their expertise in education with my product knowledge, we created engaging and effective training materials. The result was a more confident and capable team, fully equipped to understand and support the new product.

Product Manager II

I designed tailored onboarding and training plans for a diverse range of customers—SMB, mid-market and enterprise. Each plan was carefully customized to address the unique needs of each client, ensuring they had the tools and knowledge necessary for a smooth platform launch of NICE InContact. By focusing on their specific challenges and goals, I was able to help them hit the ground running, setting them up for long-term success right from day one.

I conducted hundreds of in-depth training sessions, both live and remote, engaging with various departments to empower our customers. Each session was designed to provide them with the essential skills needed to navigate and utilize the platform effectively for their unique needs . With each interaction, I could see how their newfound skills transformed their approach, enabling them to leverage the platform to its fullest potential.

Customer Onboarding Manager

I organized and led an intensive three-week technical support training program, bringing together partners eager to enhance their skills. Each day was filled with hands-on exercises, engaging discussions, and real-world scenarios, all designed to equip them with the knowledge they needed. By the end of the program, the partners emerged certified as tier 1 support providers, ready to offer exceptional service to their customers. It was a proud moment for everyone involved, knowing we had set them on a path to success.

I set out on a collaborative journey, working alongside various departments to tackle a common challenge: the high volume of trouble tickets from newly onboarded customers. Together, we brainstormed and implemented strategies, sharing insights and expertise from each team. It was a collective effort, fueled by our shared commitment to enhancing the customer experience. Slowly but surely, we began to see the results of our hard work. Through proactive measures and streamlined processes, we successfully reduced trouble tickets by an impressive 40%. This achievement not only eased the burden on our support team but also brought greater satisfaction to our customers, who felt more confident navigating our services.

Technical Support Engineer II

Total Protection Inc

Lead Security System Technician

Hi, I’m Kody, and I’m seeking my next opportunity as a Product Manager at a B2B SaaS company.

As a customer-obsessed, technically proficient Product Manager, I excel at deeply understanding my product to create exceptional customer experiences that drive retention and loyalty.

My path to Product Management wasn’t traditional—I started in Customer Support, where I onboarded hundreds of users and gained extensive technical expertise. I used to think Product Managers just attended meetings and acted as Subject Matter Experts. That changed when a Director in the product encouraged me to apply for an open Product Manager role. Initially, I was skeptical, and so was the hiring manager, who questioned why we were even meeting since I didn’t have a PM background.

But after our conversation, he saw what I could bring to the table and said, “You’ve been customer-facing for four years and know the product inside and out. I can teach you product management, but I can’t teach someone to be naturally customer-focused. And you are exactly who we need.”

Since then, I’ve devoted time and energy to learning and driving continuous improvements in customer experience and retention—and I absolutely love it! 

Now, I’m eager to connect with customer-driven SaaS companies or fellow PMs to explore new opportunities and share stories on how to innovate product management.

Let’s connect!

Kody Davis

TraceLink

Strategic Account Executive

Chief

I’ve joined Chief, a private network built to drive more women into positions of power and keep them there. Chief is the only organization specifically designed for the most powerful women executives to strengthen their leadership, magnify their influence, and pave the way to bring others with them.

Member

•	Hired to help create and lead a new division to multiply product usage for the current customer base––forecasting to double in ARR by 2024
•	Led a team of 6 direct reports––provided analytical coaching and mentorship to maximize growth and productivity 
•	Reported directly to the CRO––presented weekly reports, dashboards, forecasts, deal delivery

Area Vice President, Growth Sales

Parata Systems

•	Managed and mentored 20+ direct reports with multi-level leadership––utilizing collaboration methods to promote engagement
•	Built and implemented strategies related to funnel-building, customer growth, account management, and customer success 
•	Implemented a Lean Six Sigma plan to tackle customer pain points across teams––increasing new business sales and retaining key accounts
•	Identified, documented, and streamlined processes––enabling resources to deeply connect with customers and increase sales 
•	Maintained a commitment to corporate vision and goals while adhering to customer centric philosophies

Vice President, Client Growth and Retention

McKesson

•	Led a team of 6 direct reports on strategic Six Sigma initiatives––Exceeded Team Goals YOY with a cumulative validated savings of $12M
•	Cultivated relationships for executive leaders of the distribution centers to identify pain points and implement solutions to reduce costs
•	Served as Thought Leader for new national initiatives, CFaaS (Central Fill as a Service) and Customer Engagement projects
•	Presented quarterly reports to senior executive teams to provide status updates on performance metrics and KPIs
•	Trained team members who were developed into leaders, including 5 promotions and 2 additional headcounts

Director, FDC Operations and Strategic Initiatives - Six Sigma

•	Served as primary individual contributor for the C-Suite and Executive Level sales segment, specializing n the Large Hospital Market
•	Developed plan to build new team to capture an underserved market––secured buy-in and budget from senior executive teams 
•	Managed and conducted performance reviews for 3 direct reports––capturing $8M in revenue and exceeding performance targets 
•	Awarded Top Salesperson of the year, “Impact Player” and President’s Club for exceeding quota by 100%+, YoY

Senior Outside Sales Consultant / Community Team Manager / Inside Sales 

• Coordinated Capital Equipment Purchases with outside sales
• Analyzed existing Account data to strategically up sell product to existing customers
• Hired for Lead Generation and Promoted after 6 months (Briefly responsible for Central West territory)
• Voted “Best in Class” for Formal Executive Presentations
• Ran in-person demos of “Vision Center” based in Cranberry Township facility

Outside Sales Consultant, Medication Safety 

Landslide Technologies

* Developed and expanded relationships with customers of 60+ Accounts while actively managing new customer implementations
* Delivered sales process consultations to senior level management 
* Advised and trained in-person on best practices of using a sales production/CRM system
* Increased revenue by expanding services throughout customer base
* Collaborated with sales team pre-sale to maximize service offerings 
* Assisted the development team in quality assurance testing of new functionality for software releases
* Reported directly to VP of Customer Care.

Account Manager

☑️ End-to-End Supply Chain Solution provider (Track and Trace + Serialization + DSCSA compliance) / CHIEF / Lean Six Sigma Process Consultant / Webcast host / Gratitude Specialist

Passionate and performance-driven leader with 15+ years of experience across sales, operations, and customer success, specializing in healthcare and technology verticals. Expertise includes client relationship management, employee engagement, and strategic planning. Proven track record of leading cross functional teams and exceeding revenue targets while fostering a positive culture in fast paced environments. Adept at cultivating relationships and securing stakeholder buy-in to drive operational excellence and business growth. 

Core Competencies: Executive Leadership | Budgeting & Forecasting | Account Management | Team Leadership | Process Improvement | Strategic Consulting | Negotiating | C-Level Presentations | ROI Customer Calibration | Reporting & Analysis | QA Testing | Territory Growth

Technical: Salesforce CRM | Financial Reporting Systems | Microsoft Office | Google Suite | Gong | Outreach

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Kody Davis

Julia Howard

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