After HP acquired Poly, my role expanded to include enhancing the interaction between Poly headsets and HP commercial PCs. This shift allowed me to focus on collaborating with multiple teams to create a seamless integration between the two product lines, improving compatibility, and elevating the overall user experience. 

I worked hand-in-hand with a group of portfolio product managers, diving deep into their world to fully grasp the unique details of their products and industries. This collaboration gave me valuable insights that helped guide a larger mission: to merge and harmonize the various product backend platforms. By understanding the nuances of each product, I was able to identify key opportunities for integration that would streamline operations and align with the broader business unit strategy. It was a process of discovery, innovation, and teamwork, ultimately leading to a stronger, more unified approach across the whole portfolio and the entire business.

I took the lead in driving the software product roadmap for the headset business unit, ensuring every milestone aligned seamlessly with the company’s larger goals. It wasn’t just about planning for the next feature or update, it was about strategically guiding the product’s evolution to meet both immediate needs and long-term objectives. By working closely with stakeholders and keeping a pulse on market trends, I ensured that each decision moved us closer to our vision while staying true to the broader business strategy. This approach allowed the roadmap to become more than just a plan—it became a path to continued growth and innovation.

Product Manager

Poly

Driven by a desire for improvement, I led a series of key initiatives that completely reshaped the software release cycle. By streamlining processes and introducing more efficient methods, we doubled the release cadence per year. This newfound speed allowed us to deliver critical updates and new features, ensuring we stayed ahead of customer demands. The impact was significant—faster feature deployment, improved user satisfaction, and a stronger, more agile development team ready to tackle new challenges.

Developed and launched an entirely new software strategy for the headset group, designed to introduce cutting-edge features, functionalities and processes. The strategy was built with a focus on enhancing every aspect of the user experience, including strengthening our relationship with customers. Through a careful blend of innovation and execution, we successfully integrated these improvements, making the headset more dynamic and user-friendly. The outcome was transformative: users now enjoy a smoother, more engaging experience, and the headset product became a key player in their everyday routines. This marked a significant leap forward in both functionality and customer satisfaction.

NICE inContact

Led the strategy for launching five new digital channels, carefully crafting a plan that would not only meet market trends but also cater to evolving customer needs. From concept to execution, I guided the development process, ensuring each channel was built to enhance the product and offer a better user experience. The successful implementation of these channels marked a turning point, as they seamlessly aligned with both market demands and customer expectations, driving meaningful improvements and boosting the product's overall value.

I worked closely with the curriculum team to bring a new training initiative to life. Together, we developed and delivered a series of internal training videos for a new product, designed to improve staff proficiency. The collaboration was key, by combining their expertise in education with my product knowledge, we created engaging and effective training materials. The result was a more confident and capable team, fully equipped to understand and support the new product.

Product Manager II

I designed tailored onboarding and training plans for a diverse range of customers—SMB, mid-market and enterprise. Each plan was carefully customized to address the unique needs of each client, ensuring they had the tools and knowledge necessary for a smooth platform launch of NICE InContact. By focusing on their specific challenges and goals, I was able to help them hit the ground running, setting them up for long-term success right from day one.

I conducted hundreds of in-depth training sessions, both live and remote, engaging with various departments to empower our customers. Each session was designed to provide them with the essential skills needed to navigate and utilize the platform effectively for their unique needs . With each interaction, I could see how their newfound skills transformed their approach, enabling them to leverage the platform to its fullest potential.

Customer Onboarding Manager

I organized and led an intensive three-week technical support training program, bringing together partners eager to enhance their skills. Each day was filled with hands-on exercises, engaging discussions, and real-world scenarios, all designed to equip them with the knowledge they needed. By the end of the program, the partners emerged certified as tier 1 support providers, ready to offer exceptional service to their customers. It was a proud moment for everyone involved, knowing we had set them on a path to success.

I set out on a collaborative journey, working alongside various departments to tackle a common challenge: the high volume of trouble tickets from newly onboarded customers. Together, we brainstormed and implemented strategies, sharing insights and expertise from each team. It was a collective effort, fueled by our shared commitment to enhancing the customer experience. Slowly but surely, we began to see the results of our hard work. Through proactive measures and streamlined processes, we successfully reduced trouble tickets by an impressive 40%. This achievement not only eased the burden on our support team but also brought greater satisfaction to our customers, who felt more confident navigating our services.

Technical Support Engineer II

Total Protection Inc

Lead Security System Technician

Hi, I’m Kody, and I’m seeking my next opportunity as a Product Manager at a B2B SaaS company.

As a customer-obsessed, technically proficient Product Manager, I excel at deeply understanding my product to create exceptional customer experiences that drive retention and loyalty.

My path to Product Management wasn’t traditional—I started in Customer Support, where I onboarded hundreds of users and gained extensive technical expertise. I used to think Product Managers just attended meetings and acted as Subject Matter Experts. That changed when a Director in the product encouraged me to apply for an open Product Manager role. Initially, I was skeptical, and so was the hiring manager, who questioned why we were even meeting since I didn’t have a PM background.

But after our conversation, he saw what I could bring to the table and said, “You’ve been customer-facing for four years and know the product inside and out. I can teach you product management, but I can’t teach someone to be naturally customer-focused. And you are exactly who we need.”

Since then, I’ve devoted time and energy to learning and driving continuous improvements in customer experience and retention—and I absolutely love it! 

Now, I’m eager to connect with customer-driven SaaS companies or fellow PMs to explore new opportunities and share stories on how to innovate product management.

Let’s connect!

Kody Davis

Adobe

Changing the world through digital experiences is what Adobes all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen

Technical Account Manager

Program Manager

Senior Technical Account Manager

Technical Account Manager II

Technical Account Manager I

Gild

Gild is the leader in Hiring Success Management (HSM), which combines all hiring systems into one integrated platform. We apply predictive analytics to every step of the hiring process: Job Posting, Candidate Sourcing, Candidate Tracking (CRM), Applicant Tracking, and Business Intelligence. 

Driving the Talent Acquisition flow with data science automates the day to day work of hiring managers. Gild's HSM platform realizes a significant productivity gain over traditional sourcing, CRM, and ATS systems that do not incorporate machine learning in their workflow. 

Customers include Facebook, IBM, Groupon, Nike, Intel, Microsoft, Clearslide, and Rackspace. 
Gild Is headquartered in San Francisco California with offices in Salt Lake City and Milan, Italy.

SaaS Customer Success Manager

HR and recruiting have been begging for innovation. That’s why Gild is here. Gild exists to bring meritocracy to the professional world by providing hiring solutions that illuminate who’s talented. Companies use Gild’s patent-pending hiring solutions to find and engage the best candidates out there. Unlike professional networks and job boards, Gild’s solutions tell companies how good different prospects are, and provide the social insights hiring teams need to engage prospects effectively. Gild’s tech hiring software is used by growing companies like Eventbrite, Red Hat, and Rackspace to find the developers they need to innovate. Founded in 2011, Gild is headquartered in San Francisco and has offices in Salt Lake City and Milan

Customer Success Associate

AcctKnowledge Financial Staffing

AcctKnowledge is a locally-owned, full-service recruiting firm specializing in professional contract, contract-to-hire, and direct hire opportunities in the Tulsa market. Our team has over 75 years combined experience in accounting and recruiting, and takes pride in the fact that our recruiting managers are all seasoned professionals with degrees and experience in both accounting and human resources. For more information about AcctKnowledge or what additional career opportunities we may have for you, please visit our website at
www.acctknowledge.com.

Coordinator

New York and Company

The Store Sales Leader is responsible for the efficient and profitable operation of the Store. The SSL specifically plans and directs, through the Store Management Team, all sales, operations, visual merchandising, and human resource functions of the Store.  The SSL ensures that a strong selling and customer focus is maintained in the store at all times and that all of our customers have a great and compelling shopping experience. The SSL is also accountable for making critical decisions that contribute to growing the customer base and driving profitable sales growth. The SSL must demonstrate a thorough understanding of retail operations and be capable of speaking to the Store’s business activities, trends, key business metrics, customer profiles, market and competitive forces, visual and merchandise strategies and growth opportunities.

Anthropologie

Ensured the highest level of customer care, in line with Anthropologie’s specific service expectations where I Continually recruit, train and develop talented individuals. Manage payroll and budgets, as I implemented and maintained systems to keep the store functioning efficiently.
Oversee store scheduling to ensure that projects, visual focuses, availability, service, and systems are accounted for and the store is staffed in line with company-directed payroll goal. Model the expectation and hold others accountable

Store Manager

Abercrombie & Fitch

Sales Manager

 Customers should be DELIGHTED, not just satisfied. 

Everybody on the boat must row 
Each person must carry their own weight and then some
Each person must be rowing in the same direction as the group

Coming together is a beginning …
Working together is progress …
Staying together is success!


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