After HP acquired Poly, my role expanded to include enhancing the interaction between Poly headsets and HP commercial PCs. This shift allowed me to focus on collaborating with multiple teams to create a seamless integration between the two product lines, improving compatibility, and elevating the overall user experience. 

I worked hand-in-hand with a group of portfolio product managers, diving deep into their world to fully grasp the unique details of their products and industries. This collaboration gave me valuable insights that helped guide a larger mission: to merge and harmonize the various product backend platforms. By understanding the nuances of each product, I was able to identify key opportunities for integration that would streamline operations and align with the broader business unit strategy. It was a process of discovery, innovation, and teamwork, ultimately leading to a stronger, more unified approach across the whole portfolio and the entire business.

I took the lead in driving the software product roadmap for the headset business unit, ensuring every milestone aligned seamlessly with the company’s larger goals. It wasn’t just about planning for the next feature or update, it was about strategically guiding the product’s evolution to meet both immediate needs and long-term objectives. By working closely with stakeholders and keeping a pulse on market trends, I ensured that each decision moved us closer to our vision while staying true to the broader business strategy. This approach allowed the roadmap to become more than just a plan—it became a path to continued growth and innovation.

Product Manager

Poly

Driven by a desire for improvement, I led a series of key initiatives that completely reshaped the software release cycle. By streamlining processes and introducing more efficient methods, we doubled the release cadence per year. This newfound speed allowed us to deliver critical updates and new features, ensuring we stayed ahead of customer demands. The impact was significant—faster feature deployment, improved user satisfaction, and a stronger, more agile development team ready to tackle new challenges.

Developed and launched an entirely new software strategy for the headset group, designed to introduce cutting-edge features, functionalities and processes. The strategy was built with a focus on enhancing every aspect of the user experience, including strengthening our relationship with customers. Through a careful blend of innovation and execution, we successfully integrated these improvements, making the headset more dynamic and user-friendly. The outcome was transformative: users now enjoy a smoother, more engaging experience, and the headset product became a key player in their everyday routines. This marked a significant leap forward in both functionality and customer satisfaction.

NICE inContact

Led the strategy for launching five new digital channels, carefully crafting a plan that would not only meet market trends but also cater to evolving customer needs. From concept to execution, I guided the development process, ensuring each channel was built to enhance the product and offer a better user experience. The successful implementation of these channels marked a turning point, as they seamlessly aligned with both market demands and customer expectations, driving meaningful improvements and boosting the product's overall value.

I worked closely with the curriculum team to bring a new training initiative to life. Together, we developed and delivered a series of internal training videos for a new product, designed to improve staff proficiency. The collaboration was key, by combining their expertise in education with my product knowledge, we created engaging and effective training materials. The result was a more confident and capable team, fully equipped to understand and support the new product.

Product Manager II

I designed tailored onboarding and training plans for a diverse range of customers—SMB, mid-market and enterprise. Each plan was carefully customized to address the unique needs of each client, ensuring they had the tools and knowledge necessary for a smooth platform launch of NICE InContact. By focusing on their specific challenges and goals, I was able to help them hit the ground running, setting them up for long-term success right from day one.

I conducted hundreds of in-depth training sessions, both live and remote, engaging with various departments to empower our customers. Each session was designed to provide them with the essential skills needed to navigate and utilize the platform effectively for their unique needs . With each interaction, I could see how their newfound skills transformed their approach, enabling them to leverage the platform to its fullest potential.

Customer Onboarding Manager

I organized and led an intensive three-week technical support training program, bringing together partners eager to enhance their skills. Each day was filled with hands-on exercises, engaging discussions, and real-world scenarios, all designed to equip them with the knowledge they needed. By the end of the program, the partners emerged certified as tier 1 support providers, ready to offer exceptional service to their customers. It was a proud moment for everyone involved, knowing we had set them on a path to success.

I set out on a collaborative journey, working alongside various departments to tackle a common challenge: the high volume of trouble tickets from newly onboarded customers. Together, we brainstormed and implemented strategies, sharing insights and expertise from each team. It was a collective effort, fueled by our shared commitment to enhancing the customer experience. Slowly but surely, we began to see the results of our hard work. Through proactive measures and streamlined processes, we successfully reduced trouble tickets by an impressive 40%. This achievement not only eased the burden on our support team but also brought greater satisfaction to our customers, who felt more confident navigating our services.

Technical Support Engineer II

Total Protection Inc

Lead Security System Technician

Hi, I’m Kody, and I’m seeking my next opportunity as a Product Manager at a B2B SaaS company.

As a customer-obsessed, technically proficient Product Manager, I excel at deeply understanding my product to create exceptional customer experiences that drive retention and loyalty.

My path to Product Management wasn’t traditional—I started in Customer Support, where I onboarded hundreds of users and gained extensive technical expertise. I used to think Product Managers just attended meetings and acted as Subject Matter Experts. That changed when a Director in the product encouraged me to apply for an open Product Manager role. Initially, I was skeptical, and so was the hiring manager, who questioned why we were even meeting since I didn’t have a PM background.

But after our conversation, he saw what I could bring to the table and said, “You’ve been customer-facing for four years and know the product inside and out. I can teach you product management, but I can’t teach someone to be naturally customer-focused. And you are exactly who we need.”

Since then, I’ve devoted time and energy to learning and driving continuous improvements in customer experience and retention—and I absolutely love it! 

Now, I’m eager to connect with customer-driven SaaS companies or fellow PMs to explore new opportunities and share stories on how to innovate product management.

Let’s connect!

Kody Davis

Commonwealth of Massachusetts

I'm blessed to have accepted an executive position at the State's Executive Office of Health and Human Services (EOHHS) overseeing the medically complex MassHealth member population who are elegible for Complex Care Nursing Services to help keep them at home and living longer.

I am with a dynamic team that works tirelessly to find ways to ensure that services are provided to this population through complex skilled nurses who are trained to work with families to provide care and comfort and keep them at home. I'm humbled to have this opportunity come into my path with the state.

Special Projects & Operations Manager

Boston Medical Center (BMC)

My role assisting in rolling out community vaccination clinics for BMC was very fulfilling. I am now thrilled to join the Research Operations Division working with Executive Director Tina DaSilva and the Research Ops team to help fulfill goals to highlight all the critical clinical trials BMC is involved in.

Research Operations Senior Administrator

With the next phase of the pandemic, hired to develop and manage off site clinics overseeing the rollout, patients scheduled, staff and vaccinators. 
•	Since the launch of the community Boston clinics, at the end of February, the clinic I managed reached a milestone of vaccinating over 17,000 patients within 4 months of its launch. Due to the reduction of patients for vaccinations, was given the responsibility to manage several clinics in the next phase.
•	Managed a staff of up to 25 which included Administrative Ambulatory Admin Support, Vaccinators (RNs and Medical Professionals), and Patient Observers. 
•	Review data dashboard and BMC Vaccination Plan to optimize and document plan specifically for grant data.

My MBA has been invaluable in transitioning from traditional senior marketing and communications roles by offering my strategic marketing/communications, project, and operations management experience to renowned medical centers, public health, and higher education institutions in New England. Who knew how my career path would unfold when our world faced this frightening scourge in early 2020. By operating in my quantum energy field my journey continues to awaken my life's purpose. Thank you for this opportunity to impart my service and impact our world.

Clinical Operations Manager-Vaccination roll out; Population Health-Analytics survey-Grant 

Grapefruit Testing

Grapefruit administered over 1,000,000 COVID-19 tests to people since the onset of the pandemic and provided over 50,000 hours of Telehealth provider screening and surveillance. Partners include K-12 school districts, colleges, county, city and municipalities, and not for profits. I am on the task force to develop the post pandemic healthcare model which focuses on TelePsychiatry/therapy, Behavioral health and life coaching.
Manage Corporate Divisions including: Reporting directly to the CEO
•	Marketing, Communication and Outreach—Manage all the corporate marketing and communications
•	Business Intelligence, forecasting and reporting—Oversee all Corporate reports and provide business intelligence and leadership reports including revenues, patient billing, client relationships, etc.
•	Corporate On boarding, Training and Orientation-Provide all the new employee Corporate On boarding and training after they finish with HR On boarding and prior to being placed in their department.

As we cycle into post-pandemic healthcare, it is apparent that the next pandemic is mental and behavioral health. Working with the leadership team I am instrumental in the research, development, and implementation of Telehealth, TelePsychiatry/Psychotherapy, and Behavioral Health solutions to address challenges our youth and most vulnerable are facing with mental and behavioral health issues.
A  successful, comprehensive healthcare program should include access along the continuum of care — from health promotion and prevention to treatment. With a comprehensive telemedicine program, schools have the ability to address both the physical and behavioral needs of each child. Guidance Counselors, school nurses, and the school administration are not equipped or trained to handle the increased need for mental and behavioral health our youth is plagued with.

Vice President Communications and Business Operations

Berklee College of Music

I was hired to help develop and implement the Covid19 safety program. Served as the COVID-19 advisor to the VP of Student Affairs and Diversity and the SMART leadership team. 
•	Coordinated and served as a single point of contact for all aspects of the healthcare response, in partnership with medical specialists, Local Board of Health, Mass Dept. of Health and Tufts Medical Center, our testing provider. 
•	Provided the processes and procedures for the testing cadence facilitating a safe return for the Spring semester

Student Enrollment & Engagement-Healthcare Ops Administrator -COVID-19

Handidance World

I continue to be a board member of Handidance World. Hopefully after we have contained the pandemic we can resume International expansion including to the United States.
Handidance World is an educational dance and performance program established 30-years ago by Founder and Creative Director Cecile Avio focused on mentally and physically disabled people. The Handidance World program specializes in teaching all those with disabilities dance and movement utilizing the Avio Program(tm) methodology. The Avio Program is a structured accredited educational method developed through extensive research from medical institutions, medical professionals, and specialized experts.

In June 2019 at the International Competition in Dunkirk, France, Handidance World was launched internationally now offering this profound program in the United States, Europe, Guadeloupe, Belgium, and other countries.

The Avio Program has successfully trained over 30,000 mentally and physically disabled individuals of all ages in Europe that participated in dance and movement activities choreographed to music. The Avio Program also trains dance studios, instructors and those who work with the disabled in institutions to be certified to offer the specialized dance program to the disabled population. Those trained can then enter in regional and international dance competitions with the opportunity to participate, be recognized and win.  

Handidance World educational and training modules are based on but not limited to the following impairments:
•	Deaf and blind, including deafened BMI and those with visual disabilities, 
•	Intellectual and cognitive disabilities
•	Physical motor disabilities including paraplegics, hemiplegics, quadriplegics, cranial trauma, cerebral motor impaired, amputee, injured cerebral traumatized cranial
•	Behavioral and mental disabilities such as autism, attention deficit, learning disabilities, down syndrome, etc.

Board Of Directors

STATE OF NEW HAMPSHIRE DEPARTMENT OF PUBLIC HEALTH-Bureau of Infectious Disease Control

Leveraging my work with the Massachusetts Community Tracer Collaborative supervising a team of 200 Contact Tracers, Case Investigators, and Care Resource Coordinators. NH DHHS I was hired as an Investigation Co-Branch Director overseeing, Departments consisting of Case Investigators, Cluster cases, and professional and organizational liaison as businesses opened up and the population relaxes. The focus was keeping ahead of any potential spikes, especially with schools, colleges, and businesses opening up.  
https://www.Nh.gov/covid19/

Investigation Branch Director

Partners In Health

Through the Massachusetts Governor’s office, the CTC launched at the onset of the pandemic with this landmark initiative.
•	Managed and supervised remotely the Boston Team consisting of more than 200 Case Investigators, Contact Tracers, Care Resource Coordinators that comprise the team. >> The team grew to include partnering with all the local Community Health Centers (CHC) in Boston.
•	The team processed over 20,000 positive cases and their contacts.>> was instrumental in developing the reporting systems and analytics that were shared with local and state board of health.
•	A key responsibility was building and maintaining a relationship and open communication with Boston Public Health Commission working closely with the Associate Bureau Director | Infectious Disease Bureau and their team, the Mass Department of Health, and other Local Boards of Health>>Served on the task force to improve communications and reporting between both entities.

Speaking to those who tested positive and their families who face isolation and quarantine humbles me. Being in charge of an amazing Boston team of up to 200 staff members has proven to be one of the most fulfilling experiences I have had. I acknowledge that my team is a major contributor during the pandemic and something they should be proud of doing to help with critical mitigation solutions during this time.

CTC Community Tracer Collaborative Supervisor

Innovate!

A consulting company with offices in Washington, DC, Innovate operates virtually across North America based on its clients' projects.
As a Senior Marketing and Communications Officer, my responsibilities include:
* Corporate Communications Strategy-Internal and External.
* Developing Strategic Marketing and Communications policies and procedures.
* Collaborate with stakeholders in operations, business development, technology, and consulting to create communications and project management strategy and procedures to optimize Innovates Consulting expertise as KOL.
* Public and Media relations including writing and publishing press and media releases for events, wins and brand awareness.
* Offering Senior Level Marketing and Communications Services to Innovate's clients as an enhancement to Innovates Consulting Service Offerings.
•	In preparation for SCOAR RFP with Volpe Center, (a USDOT Fed Gov agency), Cambridge, MA, worked with capture team to plan and prepare for contract drop and be assigned as Communications Department Manager of the SCOAR team for the duration of the contract, (5-years.)-the company was not awarded the contract.

Senior Officer-Strategic Marketing, Communications and Digital Analytics

EduBoston

•	Managed teams domestic and international from 5 –50 including staff, agencies, and Interns. 
•	Worked with marketing and web development team to create a new online platform for the company’s next phase of growth into new global markets. Identified international digital marketing agencies to help launch into new international education markets. This included Mexico and Latin America, Asia, Vietnam, South Korea, China as phase one launch. 
•	Developed and implemented national promotional and communications campaigns digitally, social media, sponsored events and community networks resulting in substantial increase in leads from previous campaigns. Coordinated campaigns and built strategic partnerships among key prospects to ensure successful growth by retention of current clients. 
•	Increased stakeholder participation and engagement by 40%, and SEO ranking to top 10 on Google searches.
•	Served as lead for Salesforce.com implementation from proprietary CRM as System Administrator. Trained and developed SOP, training manuals, and tutorials to train all staff domestically and internationally.

VP Marketing and Communications

The Omega Group--A Consulting Firm

The Omega Group is an independent consulting firm; Services and solutions include: 
•	All aspects of strategic marketing, branding strategies, public relations, business, and strategic marketing plans, advertising and production of commercials, product marketing,  etc. 
*      Extensive start-up expertise from brand development, design, and creation of collateral marketing and sales materials, website design and development, coaching and training of sales teams, etc.
*Next phase of growth expert helping businesses transition to the next phase of business development, product or service launches, or preparation for exit strategies such as IPO's, M&A's, and merger integration. 
•Strong Product Marketing expertise serving as a reliable and knowledgeable “single-point” of contact able to manage all aspects of a product cycle from planning, organization, execution, driving the process across all channels, with a strong voice and measurable timelines.  A key component of my product management methodology is able to keep focused on the “big picture” of the product development, keeping all involved accountable and focused on execution and completion to the end, as well as reporting/communicating to senior management any critical changes that may occur in the product marketing lifecycle affecting timeline or budgets.
•Clients have included short and long-term projects throughout many industries including IT, Health Care/Medical, Consumer Products, Retail, Food Services, Not for Profit, and more.  Specific projects and scope of work are available upon request.
*Extensive public and media relations expertise having published press releases and editorials on local, state, and national media channels.

iOmega Productions
Offering video production and editing. On-air coaching and training, video business briefs, radio, and tv commercial productions, infographics, video animation, webinars, blogs, and social media platform integration.

Strategic Marketing, Communications * Digital Marketing * Project & Operations Management Consulting

An entrepreneurial-minded senior executive with consistent success in starting, building, growing, and improving the profitability, performance, and value of companies and organizations. Experienced planner, leader, and a specialist at identifying and capturing business opportunities. Expert in positioning companies or divisions for the next level of growth.
•	Strong managerial skills managed over 200 including staff, vendors, agencies, affiliate offices, and departments, domestically, and globally onsite and remotely; built teams for the next phase of growth and scaling of the business>including recruiting, onboarding, and training via my professional methodology of shadowing experienced staff.
•	Business Intelligence and forecasting, and technology implementation; developed a team of a data analyst, and IT staff that implemented dashboards and BI reports for executive decision reporting. Utilized a variety of reporting tools including Tableau and Google Reports.
•	Strategic Marketing, Communications Outreach. Digital Marketing; expertise; Campaigns averaged over 70% qualified lead generations for Business Development team follow-up, Search Engine Optimization, and Marketing (SEO/SEM) resulting in the company appearing in top10 listings in search engine queries.
•	Established business operations platform for startup and wrote processes and procedures adopted as SOPs for all divisions including operations, business intelligence reporting, Onboarding, training, and overseeing the submissions of Requests for Proposals (RFPs) and grants. Contract review and negotiation specialist.
•	CRM development and implementation experience including, HubSpot, and Salesforce earning the System Administrator status by leading the team in negotiating the appropriate platform, working with the Technical design team to customize the platform, and migrating corporate records to the new Salesforce platform. This included training staff and developing SOPs.
•	Working in Healthcare and for hospitals, I have extensive hospital management software expertise including Epic, Dr. Chronos, Caspio, and others including Telemedicine expertise.

>The pandemic has given me an opportunity to leverage my extensive Business Operations, Data Analytics, and Strategic Marketing Communications expertise in developing, implementing, and managing COVID-19 mitigation services including testing, contact tracing, outbreak response, telehealth, and Vaccination Clinic Rollout for some of the large healthcare organizations, Department of Health, and start-ups. 

Reach me at CiAndrian18@gmail.com

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The Battle

Kody Davis

Christina I Andrianopoulos, MBA

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