I help health and medical tech companies ensure adoption and lasting impact by translating complex technology into clear value for clinicians, administrators, and patients.

𝗬𝗼𝘂𝗿 𝗯𝗲𝘀𝘁 𝗰𝗹𝗶𝗲𝗻𝘁𝘀 𝘄𝗮𝗻𝘁 𝗮 𝘁𝗿𝘂𝘀𝘁𝗲𝗱 𝗮𝗱𝘃𝗶𝘀𝗼𝗿, 𝗻𝗼𝘁 𝗷𝘂𝘀𝘁 𝗮 𝘃𝗲𝗻𝗱𝗼𝗿.

They want strategic partnerships that drive measurable outcomes, proactive relationship management that anticipates their needs, and data-driven insights that influence their business decisions.

That's what I deliver as a Client Success Manager by:

🎯 Driving revenue growth through strategic account management and expansion initiatives 
📊 Leveraging data storytelling to make compelling recommendations that influence stakeholder decisions
🤝 Building trusted advisor relationships at all organizational levels through active listening and stakeholder-focused communication

I was inspired to focus on client success after overcoming two malignant brain tumors at 15, learning what's possible when teams align around common goals with clear communication and mutual support. 

This experience shaped my approach to:

Strategic relationship building - I connect clients with network resources beyond my scope, becoming their go-to trusted advisor for business challenges.

Cross-functional collaboration - I excel at facilitating communication between departments, ensuring seamless client experiences while keeping projects on budget and timeline.

Proactive account management - I treat challenges as opportunities, using analytical skills to identify solutions before they become problems. (Pivoted a critical La Familia anti-Fentanyl campaign after major stakeholder departure, leading cross-functional teams to successful regionwide deployment.)

Product expertise and translation - I absorb complex technical knowledge and translate it into revenue-driving outcomes for diverse decision-makers. (Helped Enovix distill 45-minute technical explanations into compelling 2-minute stories, supporting their $1.13B SPAC and $250M Army contract.)

Client retention and satisfaction - I genuinely celebrate when stakeholder connections I facilitate lead to breakthrough partnerships and business wins.

I host The Human Connection Podcast, exploring how companies build high-retention relationships that drive sustainable growth. (https://podcasts.apple.com/us/podcast/the-human-connection-podcast/id1789888599)

Ready to discuss how I can drive client satisfaction, retention, and revenue growth for your team? Email kpontau@gmail.com or send a DM. 

Let's connect!

Karl Pontau

This actually matters.

Men -- including myself -- need to step up and demand accountability from those in power. 

Thanks to Natalie Charles, PMP for tagging me.

#Justice #Accountability

Former Founder Who Gets Client Struggles | Client Success | 19x Adoption Growth | Human Connection Nerd | Seeking CSM Roles 🧠

Dr. Frumi Rachel Barr

BarrBusinessSchool

An online program for entrepreneurial leaders & their teams, who are playing to win!  Everything You We Are Passionate About Changing an Important Statistic! 90% of Businesses Fail! WE raise the bar for entrepreneurs by teaching what is not taught in traditional schools. Courses are: Entrepreneurship & Leadership, People & Culture, Strategy, Execution, Cash & Data Management, and Time & Energy Management. All courses are supported by book summaries to enhance learning.

CEO and Dean

Scale Up Advisors LLC

As a CEO + Leadership Team coach, I coach the whole team together, as well as the CEO. I lead quarterly and annual planning sessions, and coach the whole team with a proven system to ensure the plan is solid and aligned. I ensure your team implements the progressive regimen required, quarter over quarter, so the company grows safely, with ease, speed and confidence. You know that no team goes to the Olympics without a coach for the whole team. So why would YOU and YOUR team go the Business Olympics without a CEO + Leadership coach? Aren't you playing to win?

If you are an entrepreneur with more than one business, I would teach you how to scale while helping you and your team create a scale up plan.
 
Money and a plan don’t guarantee execution!
Execution depends on communication, creating and sticking to priorities and someone who holds the team accountable and keeps the momentum going. That someone can be a team member trained to scale up or an external person (like me) who is often the “adult supervision”.


Specialties Include: 
•	Scaling Up, Growth 
•	People Problems
•	Communication
•	Strategy
•	Execution 
•	Leadership Development 
•	Culture 
•	Leadership skills 
•	Executive presence
•	Business planning

Founder & Chief Strategist

Cyber Security Global Alliance

CSGA-GCA is based in Kitchener, Ontario, Canada, and will service all of Waterloo Region, the Province of Ontario, and Canada nationwide, as well as the World in Cybersecurity, Defense, education, certification, and much more.

Our Cyber Accelerator will now add to the growth and development of start-ups, small to medium businesses, cyber education, cyber certification, and more.

Chief Strategy Officer

Baker University

Teaching a course in the Entrepreneurship Program. Assessing Startup Viability and Funding Options: Guiding students to complete a strategy framework to assess the liability of a startup, create a process to identify the human and capital resources and workforce needed to launch a startup.  This will inform students to evaluate the specific type of investment the project needs and programs available.

Adjunct Professor

Scollar, Inc.

Strategic Advisor, Co-Founder at Scollar, Inc

Chief Scaling Officer

Big Five for Life Enterprises

We build ridiculously successful businesses based on knowing the purpose for existing and living the Big Five philosophy created by John P. Strelecky best selling international author of The Why Cafe and The Big Five for Life series of books. By demand from readers we have a fabulous culture building assessment - PEC  or Peer Evaluation Component. Visit www.Big FiveForLifeEnterprises.com to find out more. 
Scaling 4 Growth is a Big Five for Life Enterprise..

Assured Strategies - Business Strategy Coaching Firm, Gazelles Certified

At Assured Strategies our purpose is to guide leaders through change in pursuit of freedom. We challenge your thinking. We stay with you.

If you have ever experienced "growing broke" as I experienced, you will understand the power of having our team in your service.

Partner

eVirtual Roundtables

eVirtual Roundtables is a fast growing global company conducting online face-to-face peer group meetings with international participants. Equipping today's Executives, Entrepreneurs, Experts and Emerging Leaders for tomorrow's challenges.  eVirtual Roundtables trains executives and business leaders  on how to conduct effective world-class online face to face meetings.

CEO & Founder of eVirtual Roundtables

The Frumi Group

As a CEO coach, mentor, advisor and confidante I relaize that sooner or later, every CEO finds it's lonely at the top.  They wish they had a mentor, coach & confidante. Someone who has walked in their shoes. Many times, they don't have a trusted confidant to discuss sensitive issues which leaves them feeling frustrated and isolated.  

As a CEO coach, mentor, advisor and confidante to we specialize in working with leaders and their teams to maximize performance, profitability and sustainability.We inspire leaders to shape their futures, take decisive action and maintain the momentum.

Inspired by Simon Sinek, we have a passion for "Continuing with Why". In our focused Why Immersion retreat we focus on the Clarity of WHY your business exists, it's "soul" or cause, the Discipline of HOW you do what you do and the consistency of WHAT you do.In two and a half days with our team your company could emerge with a startegic plan that supports your "why" and a 12 week action plan to get it well under way.

CEO Coach, Mentor, Advisor, Confidante & Team Builder

The Why Institute

As a CEO coach, mentor, advisor and confidante, and inspired by Simon Sinek's "Why" movement, I am passionate about inspiring leaders to shape their future, take decisive action and build momentum. We believe in Starting with Why or  "Continuing with Why" for exisiting businesses.

Chief Why Advisor

I recently guided a fast growing company with a wicked smart team that was running by the seat of their pants. They had a business plan but no execution plan and resisted holding each other accountable. Call me when a team needs a scaling expert or an adult in the room to whip them into shape.

With over 20 years of experience leading my own companies and teams, I understand the challenges that come with being the CEO of a fast growing company. I have a proven track record of driving growth and strategic decision-making, and I am now at my best offering my expertise as a scale up advisor to CEOs and their teams. My goal is to provide the tools for fast and sustainable growth. Let's work together to achieve your business objectives and drive success to create your dream company and not your worst nightmare.

I have a "portfolio" career!  If you look at my experience, you’ll see a spectrum of industries and sectors. The common thread that weaves through them all is my WHY which is to create a safe place for people to discuss what matters most. That’s the secret sauce that builds cohesive teams:
•	Teams that trust each other
•	Teams that can fight well
•	Team members who hold each other’s feet to the fire
•	Teams that get things done to create results!

Your company’s success depends upon… 
•	Identifying opportunities
•	Building a resilient and collaborative culture
•	Making timely and appropriate decisions
•	Detecting looming threats on the horizon
•	Staying focused in the face of difficult situations 
•	Reinforcing mindset to play to win 
•	Understanding yourself and your effect on others

As you navigate each of these challenges,  I use actionable assessments like The Five Cohesive Behaviors of a Team which incorporates DiSC. The result: your team builds and /or reinforces trust allowing constructive conflict, making commitments they will keep, and holding each other accountable 

Contact me here on LinkedIn, or email me at DrFrumi@ScaleUpAdvisor.biz

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Karl Pontau

Dr. Frumi Rachel Barr

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Dr. Frumi Rachel Barr

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