Ravi Kurani

Solving Water at MySutro.com | Forbes 30 Under 30 | TEDx

Water is an underinvested market, yet it’s one of the most crucial resources we have. But I believe that through better storytelling and innovation, we can shine a light on the water industry’s challenges and opportunities. 

In 2014, I founded Sutro, a robotic water diagnostics platform designed to improve water chemistry and safety. I sold Sutro to Sani Marc in 2019 and am currently leading day-to-day operations.

Today, as President of Sutro (a subsidiary of Sani Marc), I oversee the development, marketing, and sales of smart water monitoring devices. Our technology is trusted by some of the biggest brands in the industry, and we are the only NSF-certified autonomous device for water safety. 

I’m proud to lead our team in revolutionizing how people interact with water, ensuring it's clean, safe, and accessible. 

🌊 Host of “Liquid Assets: The Business of Water,” a podcast about water through the lens of business, technology, and policy. 
➡️ https://www.liquidassets.cc/

🌊 Co-author of “Story-Driven Smart Products,” a practical guide to launching smart hardware products. 
➡️ https://a.co/d/1Bbd11r

🌊 Delivered a TEDx Talk on leveraging technology to improve water safety.
➡️ https://www.youtube.com/watch?v=CwuJnr-iWcY

Other Ventures:
⚙️ Leading the “Street to Home” project to address working capital gaps for the Future Communities Institute.

⚙️ Founded ImpactSpace, later sold to ImpactAlpha (the TechCrunch for impact investing).

⚙️ Advisor to various startups, including a software development agency (Incodeks) and a health navigation company (Juniper).

⚙️ Engineer in Residence at Future Communities VC, focused on tools to track climate solutions through the IRA (Inflation Redux Act).

Founding Member

Hampton is a dedicated group of digital-first founders, entrepreneurs, and CEOs of fast-growing startups who just get it – and make the crazy world of startup life a little easier to navigate.

A Home Work Solution

Making the complicated easy: We help contact centers achieve their goals through customized solutions.

AHWS offers consulting & managed services focusing on Workforce Management, Contact Center Revenue, Technology Implementation & Performance Assessments.

AHWS offers consulting & managed services focusing on:
• Workforce Management: Right People at the Right Place and the Right Time
• Contact center technology: Configure – Design – Implement – Optimize
• Operations & QA: Metric design & Performance monitoring
• Analytics & Reporting: Strategic – Diagnostic – Continuous process improvement

Chief Executive Officer

Parenting Our Parents

Parenting Our Parents is your go-to source and online support group for people who are currently providing care, considering providing care or are in the process of becoming caregivers.

IBEX | Global

Oversee the formation of business partnerships and negotiation of contracts.
Lead company's planning and execution of strategies to increase sales and company growth.
Work collaboratively with the Marketing team to develop creative outreach strategies to attract and retain clients.
Seek out and source new clients by developing networks and independently identifying and developing relevant resources for sales and business development.
Collaborate with team members to ensure an excellent client experience across all client interactions from needs assessment through delivery and follow up.

Senior Vice President, Retail

Total Outsourced Systems

Deliver exceptional service with the TOS team to our clients including double digit improvements and reducing all unnecessary contacts.

President, Consumer Services

Squared Solutions Consulting

Retail Contact Center Strategy - Creating strategy for retailers with partnership in contact center outsourcing, developing contact channels, smart customer resolutions, decreasing contacts, and improving revenue generation.  Removing the nauseous feeling from holiday through preparation, planning and learning.  Teaching and advising how to increase staff exponentially during Q4 without breaking the bank and executing above the competition.

Workforce organization assessments.  Identifying gaps in process and talent.  Creating applicable scorecards for workforce and job descriptions with measurable accountability.  Spotting immediate workforce gaps with solutions.  Advocating solutions and process before spending on technology.  

Revenue Generation - Developing and executing contact center sales strategies.  Growing revenue in the contact centers without aggravating customers.  

Transaction Resolution - Finding, resolving and stopping stupid customer processes.  Identifying contact generating call types and customer aggravation points.  

Contact Center Financial Planning – Creating and reviewing financial planning annually, monthly and weekly.  Cutting expenses by 30% in the contact center without impacting customer experience.

Founder and CEO

Sitel

Strategically grow and develop retail partnerships.  Proactively develop partnerships through enhanced client relationships with national retail clients.  Provide continuous value and insight.   Create customer experience improvements through workforce knowledge, contact reduction, performance improvements, and revenue growth.  Lead and develop a global team of 13 Account Managers and a Business Development Executive.   Generate positive recommendations from client relationships.

Vice President Account Management and Business Development, Retail Vertical

Focus on existing retail relationships providing growth and strategic direction.  Maximize holiday solutions with workforce, contact distribution, and ideal seasonal models.  Develop account management team to lead with value and drive improvements throughout the organization.

Vice President, Global Account Management and Retail Vertical

Sears Holdings Corporation

Responsible for growing revenue, workforce execution, and quality for 8 domestic sites and 5 vendors (4 international and 1 work at home model) totaling 6,000+ agents and 100M contacts.

Director of CCN Support Operations

Lead outsourcing initiative of 30 million contacts to offshore, nearshore and work at home locations.  Engage vendor partners to improve customer experience and performance.  Create global workforce plan with multiple suppliers and multiple locations.  Execute above contract with strong partnerships and relationships.

Manager of Call Center Development

General Manager

Responsible for executing performance metrics in business to consumer parts sales, increasing avoided truck rolls by troubleshooting a range of products, and executing .com consumer calls.

The E.W. Scripps Company

Overall responsibility for customer experience, contact center financial performance and strategic development.  Implemented a program of work at home agents from inception to 300+ working a minimum of 15 hours with a 5 hour a week flexible staffing model.  Decreased customer service calls by 30% annually.  Increased conversion from 42% to 65% using a live statistical testing method.

Vice President of Call Center Operations

Shop At Home Network

Vice President of Sales Operations

Director of Sales Operations

Director of Recruiting and Retention

With a deep-seated commitment to service, my tenure as CEO of A Home Work Solution has been dedicated to transforming contact centers. Our solutions are meticulously crafted to fit the unique needs of each client, ensuring right-fit staffing and optimized operations with technological innovation that have consistently propelled industry leaders forward.

In parallel, my leadership at Parenting Our Parents fosters a nurturing online community for caregivers, reflecting my passion for empowering individuals in their most challenging roles. We orchestrate a symphony of support and resources that enable people to excel in caregiving, a testament to my belief in the power of collective strength and shared knowledge to overcome complex personal and professional challenges.

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Ravi Kurani

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