Peeer Design

Studio Founder

Kracker Labs

Director Of Design

Krust Universe

Director Of Product Design

Kakao G

Product Design Lead

Korea Credit Data

Product design lead

Balancehero Korea

Head of Product Design

카카오모빌리티(Kakao mobility)

Product Designer

Kakao Corp

Kakaotalk
Lead Designer
- Voice call
- Video call
- Version of windows phone Kakaotalk

KakaoTaxi
Lead Designer

KakaoDriver (Designated driver service)
Lead Designer

Sunnyloft

Chief Design Officer at Sunnyloft.

Episode
- Closed group social network service.

Acquired by kakao.

CDO and Co-Founder

Neowiz

UX design team, Web game design team

- All about Battelfield online project lead designer. (with Electronic Arts Korea)

- Web game (poker, gostop, casual game) website lead designer.

UI Designer

“My favorite designs are the ones that don’t just solve a problem, but also engage you on an emotional level. When there’s that balance between functionality and emotion, the two amplify each other and the result is really powerful. I’m always trying to get there when I’m designing.”

KyungJae Ha

AI 시대에 가장 돈 버는 직업은 프로그래머가 아닐지 모릅니다..

요즘 HVAC(냉난방 기술자)가 가장 뜨거운 직군 중 하나입니다.
2020년 이후 임금 프리미엄이 25% 이상 상승했는데, 
이는 미국 전체 평균 상승률의 2배를 웃돕니다.

이건 단순히 한 산업의 일시적 붐이 아닙니다.
인구 고령화와 AI 데이터센터 증설, 즉 AI Capex Supercycle이 겹치면서
공기의 흐름을 다루는 기술자가 세상에서 가장 귀한 사람이 되어가고 있습니다.

주식 시장도 이미 반응했습니다.
HVAC 전문 인력 공급 기업 Comfort Systems USA ($FIX)의 주가는
매 분기 실적 발표 때마다 계단처럼 꾸준히 상승하고 있습니다.

물리 세계의 기술은 새로운 르네상스를 맞고 있습니다.
AI를 돌리기 위해선 결국 진짜 냉각 장치가 필요하니까요.

---

디지털 시대일수록 손으로 세상을 다루는 사람의 가치가 올라갑니다.
소프트웨어가 세계를 먹고 있지만,
그 밑단에는 여전히 전기, 배관, 냉각, 인프라가 깔려 있습니다.

“AI를 돌리는 건 결국 전자기기,
전자기기를 지탱하는 건 기술자들이다.”

여러분의 산업에서 이런 ‘현실 세계의 병목’은 어디에 있나요?
그리고 AI는 그 병목을 해결하고 있을까요,
아니면 오히려 더 심화시키고 있을까요?

디자인으로 비즈니스의 성장을 만듭니다. 프러덕트 디자인, 커리어, AI에 관한 글을 씁니다.

평범한 제품이 홍수처럼 밀려오면 탁월한 디자인과 품질이 차별화를 만든다.

---

Lenny's Podcast 에 출연한 Figma의 CEO Dylan Field 의 영상을 요약했습니다.


1. 디자인과 품질이 점점 더 경쟁력(“moat”)이 된다:

AI 덕분에 평범한 제품은 점점 도태되고, 
탁월한 디자인과 정교한 ‘craft’만이 시장에서 차별화된다. 
“Good enough is not enough. It’s mediocre.” 
즉, 이제 차별화는 ‘디자인 완성도’와 ‘퀄리티’에 달려있다.

2. 실패에도 흔들리지 않는 조직 유지:

Adobe의 20B 달러 인수 실패 후에도 Dylan은 투명한 커뮤니케이션, 
명확한 방향 제시, 선택과 집중(Detaching 프로그램)으로 
조직의 사기와 속도를 유지했다.

3. 빠른 실행과 ‘Time to Value’에 집착:

제품이나 기능을 출시할 때 사용자가 아주 빠르게 가치를 
느낄 수 있도록 ‘Time to Value’를 극대화하는 데 집착한다. 
기본기와 새로운 경험 제공을 동시에 추구한다.

4. 제품 라인업 확장 전략:

기존 제품에 피처를 계속 추가하는 대신, 
사용자의 워크플로우를 따라 활용도를 세분화하여 
별도 제품(FigJam, Slides, Buzz 등)으로 확장. 
“고객의 실제 작업 단위에서 어디서부터 어디까지를 
Figma가 책임질 것인가?”에 집중.

5. AI가 디자인 프로세스와 역할 경계를 허문다:

Figma Make 등 AI 도구 덕분에 디자이너, PM, 엔지니어의 
역할 경계가 점점 희미해지고, 
모든 사람이 프로덕트 빌더화한다는 트렌드를 반영해
일반인도 프로토타입을 만들고, 기존 팀원들은 역할을 넘나들기 시작함.

6. ‘취향(Design Taste)’은 리더십의 핵심 역량:

좋은 디자인을 판단하는 ‘취향(taste)’을 기르는 방법: 
다양한 경험과 피드백, 자신만의 판단 프레임워크를 만드는 반복. 
진짜 ‘taste maker’는 소수이지만 누구나 취향을 발전시킬 수 있음.

7. AI가 일자리를 위협하진 않는다, 오히려 잠재력을 키운다:

생산성 향상이 기존 인력의 감축으로 이어지지 않았고, 
오히려 채용 확장 중. AI는 반복적인 일을 대체하고, 
팀원들은 더 창의적인 고민과 문제 해결에 집중.

8. Figma의 문화와 조직 운영:

창의적이고 Maker(만들기)에 진심인 인재를 중심으로 
조직의 문화를 유지. 성장 마인드, 자기 인식, 겸손 및 고도화된 craft 추구.
정기적으로 Maker Week 등 내부 해커톤 운영, 
다방면의 아이디어와 실험을 조직 차원에서 장려.

9. 실무적 교훈:

Figma는 사용자와의 피드백 루프(트위터, 포럼, 이벤트 등)를 강화하고, 
정책적으로도 Detach 프로그램을 통해 조직의 쉬운 이탈을 인정하며 
경력 전환을 적극 격려했다. 
또한 명확한 문제 정의와 빠른 실행을 중시하며, 
불확실성은 리더가 해소해야 할 중요한 역할임을 강조한다.

*Detach 프로그램: 
Adobe 인수 무산 직후 실행된 제도로, 
스타트업의 빠른 페이스와 도전을 힘들게 느끼는 직원이 
스스로 퇴사(3개월치 퇴직금 지급) 및 경력 전환을 부담 없이 
선택할 수 있도록 한 Figma만의 조직 리셋 프로그램.

https://lnkd.in/gt9yzyCK

Open video: Figma’s CEO: Why AI makes design, craft, and quality the new moat for startups | Dylan Field on youtube.com

Figma’s CEO: Why AI makes design, craft, and quality the new moat for startups | Dylan Field

ITX Limited

In my role as a Client Coordinator, I specialize in managing client relationships and engagements exclusively within the United States market. My responsibilities hencompass a spectrum of crucial functions: 

- Client Engagement Management: I serve as the primary liaison between the organization and its clients, managing inquiries, feedback with a keen focus on prompt resolution and nurturing enduring relationships.

- Project Facilitation and Execution: I play a pivotal role in supporting the development and execution of client projects and initiatives. By aligning closely with client objectives and coordinating cross-functional efforts, I ensure the successful delivery of projects within specified timelines.

- Collaborative Client Solutions: I thrive in collaborative environments, working closely with cross-functional teams to craft tailored solutions that address client needs comprehensively. By leveraging diverse perspectives and expertise, I contribute to the delivery of exceptional service and value to our clients.

- Insightful Reporting and Analysis: My responsibilities extend to generating insightful reports and analyzing data pertaining to client interactions and outcomes. Through meticulous analysis, I glean actionable insights that inform strategic decision-making and drive continuous improvement initiatives.

- Commitment to Professional Growth: I maintain a steadfast commitment to my professional development, actively engaging in training initiatives and seeking opportunities to refine my client service skills. By staying abreast of emerging trends and best practices, I continuously enhance my ability to deliver exceptional service to our valued clients.

In embodying these responsibilities, I am dedicated to upholding the organization's commitment to excellence and fostering enduring client partnerships that drive mutual success.

Client Coordinator

ASL BPO

As a Back Office Representative, I specialize in driving operational excellence through comprehensive data management, market trend analysis, and efficient project coordination. My role encompasses a spectrum of responsibilities, including projects and claims processing, report submission, lead generation, data entry, and providing valuable virtual assistance.

🌐 Key Accomplishments:
Successfully contributed to a range of projects.
Currently overseeing client relationships for three projects based in the USA, ensuring seamless communication, project success, and maintaining a high level of client satisfaction.

🔍 Responsibilities:
Data Management: Meticulously handling data to ensure accuracy and relevance.
Market Trends Analysis: Leveraging analytical skills to identify and respond to industry trends.
Project and Claims Processing: Overseeing end-to-end processes for optimal efficiency.
Report Submission: Creating and submitting comprehensive reports for informed decision-making.
Lead Generation: Proactively identifying and nurturing leads to contribute to business growth.
Virtual Assistance: Providing support through meticulous data entry and virtual assistance.

Back-Office Representative

As a Dedicated Customer Care Representative with a track record of being recognized as the best performer multiple times. I am dedicated to providing unparalleled service that directly addresses our customers' needs. Contributing to the success of a leading organization, I uphold a commitment to excellence. I follow industry best practices to offer a diverse suite of outsourcing services, empowering clients to achieve their coveted business goals.

🔍 Key Responsibilities:

Award-Winning Service: Consistently recognized as the best performer, surpassing customer expectations.
Best Practices Adherence: Committed to upholding and implementing industry best practices for optimal service delivery.
Comprehensive Outsourcing Solutions: Provided a wide range of outsourcing services strategically designed to support clients in realizing their specific business objectives.
Experience Elaboration:
In my role as a Customer Care Representative, I have not only consistently met but exceeded performance expectations. As a best performer, I have been instrumental in understanding customer requirements, resolving queries effectively, and ensuring a seamless experience.

🚀 Key Achievements:

Consistent Excellence: Recognized several times for outstanding performance and commitment to service excellence.
Contributed to Best Practices: Played a pivotal role in the development and implementation of best practices for service delivery.
Strategic Outsourcing Solutions: Provided comprehensive solutions that align with clients' business objectives.

💡 Professional Approach:
My professional approach involves setting high standards for service delivery and consistently surpassing them. By understanding the unique needs and challenges of our clients, I have effectively contributed to their success, fostering lasting partnerships.

Customer Service Representative

Labaid Hospitals and Diagnostics

As an Experienced Customer Care Executive with a comprehensive background in providing exceptional service within the healthcare sector. My tenure at Labaid in Kalabagan, Bangladesh, has equipped me with a wealth of expertise in addressing patient needs, resolving insurance claims, and ensuring a seamless healthcare experience.

🔍 Key Responsibilities:

Patient-Centric Service: Answered phones and effectively managed patient inquiries to provide personalized and compassionate assistance.
Appointment Coordination: Successfully facilitated appointment scheduling, optimizing patient flow and ensuring timely access to medical care.
Insurance Claims Resolution: Specialized in resolving patient insurance claims, navigating complexities, and expediting claim processes.
Resourceful Assistance: Directed patients to the proper resources for comprehensive support with their medical care-related issues.
Experience Elaboration:
As a Customer Care Executive at Labaid, I played a crucial role in ensuring the smooth interaction between patients and healthcare services. I demonstrated a deep understanding of medical care processes, benefits information, and insurance claims. My responsibilities included promptly answering patient queries, facilitating appointments, and resolving insurance-related issues.

🚀 Key Achievements:

Efficient Appointment Management: Streamlined appointment processes, enhancing patient experience and satisfaction.
Effective Insurance Claim Resolution: Successfully resolved patient insurance claims, contributing to a positive financial experience for patients.
Resourceful Patient Assistance: Directed patients to appropriate resources, ensuring comprehensive support for their medical care concerns

💡 Professional Approach:
My professional approach revolves around prioritizing patient needs, ensuring effective communication, and providing empathetic assistance in the healthcare domain.

Customer Care Agent

My expertise lies in driving operational excellence, managing data, and delivering impactful results in project management. With a strong foundation in engineering principles and a keen eye for detail, I have consistently contributed to the success of projects by ensuring seamless execution and fostering strong client relationships. My dedication to continuous improvement and adaptability has enabled me to thrive in dynamic environments, making a positive impact wherever I go.


Key Skills:

🔄 Project Management: Successfully overseeing projects, ensuring seamless execution and client satisfaction.

💭 Analytical Thinking: Utilize analytical skills to interpret data and information, informing strategic decision-making and problem-solving.

📊 Data Management: Proficient in handling large datasets, ensuring accuracy, and extracting valuable insights.

📈 Market Trend Analysis: Leveraging analytical skills to identify industry trends, enabling informed decision-making.

🚀 Project and Claims Processing: Adept at managing end-to-end processes, ensuring efficiency and adherence to timelines.

📑 Report Submission: Experience in preparing and submitting comprehensive reports for informed decision-making.

🎯 Lead Generation: Proven ability to identify and nurture leads, contributing to business growth.

💻 Data Entry and Virtual Assistance: Meticulous attention to detail in data entry and providing virtual support.

taplio

The Battle

KyungJae Ha

Mehjabin Shahidi Medha

Followers

Posts

Engagements

Likes

Performance ScoreKyungJae Ha's LinkedIn Performance

Ready to grow your LinkedIn presence?

taplio

The Battle

KyungJae Ha

Mehjabin Shahidi Medha

Followers

Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}KyungJae Ha's LinkedIn Performance

Ready to grow your LinkedIn presence?

Performance ScoreKyungJae Ha's LinkedIn Performance