Bayzand Coaching & Consulting

Bayzand Coaching & Consulting works with individuals and teams to reach their highest potential. I'm passionate about promoting leadership excellence and driving impactful change, and offer a range of tailored services in leadership, team, and executive coaching, as well as healthcare consulting.

Being trained as a Certified Organizational Coach and Clinical Counsellor allows me to bring you a unique blend of expertise, ensuring support for both personal and professional growth. My goal is straightforward yet powerful: to guide individuals and teams towards unlocking their innate abilities, cultivating resilience, and navigating complex challenges with confidence.

Here's how I can support you and your organization:

Leadership Coaching: Whether you're a seasoned executive or an emerging leader, I provide you with personalized coaching to enhance your leadership skills, amplify your influence, and achieve your goals with clarity and purpose.

Team Coaching: Building high-performing teams requires intentional collaboration and effective communication. Through team coaching sessions, I facilitate meaningful dialogue, cultivate trust, and ignite collective synergy to drive results-driven collaboration.

Executive Coaching: C-suite executives face unique demands and pressures. I offer you targeted executive coaching to sharpen strategic thinking, enhance decision-making abilities, and navigate leadership challenges with grace and resilience.

Healthcare Consulting: In the ever-evolving healthcare industry, effective leadership and organizational strategies are key. Drawing on my background as a former executive healthcare leader and clinical counsellor, I provide specialized consulting services to healthcare professionals and organizations, empowering them to optimize performance, improve patient outcomes, and thrive amidst change.

Founder and Coach/Consultant

BC Children's Hospital, Vancouver

•	Worked in partnership with the other members of the C&W Executive Leadership Team to develop the organization’s shared vision strategic directions, goals and annual objectives to guide the organization into the future. Developed strategic directions, goals and annual objectives for the portfolio providing leadership and support to staff in developing individual program plans including the development and implementation of proposals for new or expanded programs. performance.
•	Led the planning, delivery and evaluation of both internal and inter-campus corporate services specifically related to Lower Mainland Consolidated Services, Facilities and Planning, Site Redevelopment Sustainment and Projects, Strategic Initiatives, and Clinical Informatics/Information Management are aligned with site goals and expectations. Facilitated a highly matrixed approach in the development of hospital services and displays an ability to work effectively within the health system's decision-making and organizational structures.
•	Identified and evaluated new initiatives, business development and partnership opportunities. Communicated information and made recommendations to the Executive Vice-President for evaluation and approval. Facilitated the implementation of approved initiatives. Collaborated and established partnerships with internal and external key stakeholders with regard to the planning, resource allocation, priority determination, and strategic direction of the portfolio.
•	Represented the site agencies and Provincial Health Services Authority’s (PHSA) interests in discussions and/or negotiations with government, other external organizations and agencies providing or requiring support services from the organization. Collaborated and enabled the strategic directions of BC Children’s and Women’s Health as well as provided leadership to Lower Mainland consolidated programs.

Executive Director, Inter-Campus Operations

•	Developed strategic plans, goals, and annual objectives for the portfolio, providing leadership and support to staff in developing individual program plans including the development and implementation of proposals for new or expanded programs or redistribution of resources within the portfolio. Ensures these plans were consistent with and complemented the organization’s overall strategic plan. Provided recommendations on strategic direction to Executive leadership. Developed and deployed mechanisms for monitoring program performance and monitored progress in achieving performance. Communicated program and unit strategic direction incorporating PHSA and the Campus vision, values and strategic direction and ensured integration into practice.
•	Identified and evaluated new initiatives, business development and partnership opportunities. Communicated information and made recommendations to executive leadership for evaluation and approval. Lead or facilitated the implementation of approved initiatives. Collaborated and established partnerships with internal and external key stakeholders regarding the planning, resource allocation, priority determination, and strategic direction of the portfolio and across the campus.
•	Provided operational leadership and coordination in partnership with medical and operations leaders at C&W, BC Mental Health and Substance Use Services and the PHSA. Implemented and operationalized those plans for program staff within the portfolio and for services/functions which were aligned and accountable to the site.
•	Held accountability for issues related to the intersection of program delivery and overall operations at the campus by acting as a liaison between clinical, ancillary and business partners, and the medical and program/operational leaders of the facilities on the campus to ensure the provision of quality care and services at the Campus.
•	Accountable for the Teck Acute Care Centre general management office.

Senior Director, Inter-Campus Operations

•	Developed strategic plans, goals and objectives for allocation of facility resources, often redistributing resources within the portfolio in order to develop and implement new innovations and programs.
•	Provided leadership and consultation to staff to develop new program plans while monitoring program performance in order to ensure programs incorporate the values of both the organization and the Provincial Health Services Authority (PHSA).
•	Identified new opportunities and initiatives for business development and professional partnership.
•	Established collaborative partnerships with internal and external stakeholders in regard to the planning, resource allocation, priority determination, and strategic direction of the portfolio.
•	Provided operational leadership in collaboration with leaders at C&W, BCMHSUS and PHSA.
•	Mediated and reconciled issues related to the intersection of program delivery and operations, acting as a liaison between clinical, ancillary and business partners and program leaders, resulting in top quality care provided in line with operational objectives.  
•	Reviewed analysis and reports of costs, operations and forecast data to determine the portfolio’s progress towards stated goals and objectives, ensuring that the portfolio budget is utilized effectively for those goals to be achieved. 
•	Advised managers on budget development, reviewing proposals for allocation of resources and ensuring proposed operations are within the approved financial framework. 
•	Sponsored and implemented numerous programs, services and initiatives and acted as a key point of contact for the BC Children’s and BC Women’s Redevelopment Project responsible for the construction of a new, 8-storey acute care tower.

Director, Inter-Campus Operations

•	Developed strategic initiatives that positively impacted the flow of patients, staff, goods and services at the facility as well as the operations of inter-facility programs. 
•	Communicated the strategic direction of the organization while working in partnership with the PHSA, BC Women’s and BC Children’s as well as while advising staff in the development and implementation of individual program plans.
•	Supervised business development and negotiation, maintaining professional liaisons, managing contracts with vendors, coordinating quality improvement activities and implementing audit programs. 
•	Provided leadership to supervisory staff, evaluating performance and identifying needs for further training and development in collaboration with key stakeholders. 
•	Managed annual operating budgets, approving proposals from managers and reviewing data to ensure adherence. 
•	Monitored projects throughout entire project lifecycle, established project plans, outlined timelines, executed plans, tracked and reported progress and performed risk management. 
•	Liaised with several organizations including the BC Ambulance Service, the clinical teams at BC Children’s and BC Women’s, Spiritual Care, Volunteer Services, patient family and staff support and the Sterile Processing Department and successfully directed the hospital administration of the provincial infant transport service.

Director, Patient Support Services & Strategic Initiatives

•	Implemented, managed, and enhanced the Preferred Accommodation programs to achieve or exceed financial targets including implementing an audit program and financial and customer service measures.  Maintained a close liaison with Hospitality Networks, Bed Utilization and the nurse clinicians who assign beds.  Managed the contract with the vendor. Coordinated quality improvement activities.  
•	Defined an effective workforce plan, identified and supported training needs and staff development, and evaluated individual and team performance in collaboration with internal stakeholders.  Supervised staff including hiring and termination, established clear definitions of responsibility for each employee, provided coaching and guidance, and reviewed workload assignments.  Investigated work and staff issues and where necessary initiated disciplinary action up to and including termination in consultation with Human Resources.
•	Developed and monitored an annual operating budget and ensured adherence by performing duties such as monitoring expenditures, variance reporting and recommending remedial action and taking corrective action to ensure performance to plan.
•	Managed the Provincial Infant Transport Service through effective liaison with the BC Ambulance Service and the clinical teams at BC Children's and BC Women's.
•	Established project plans and outlined timelines and deliverables.  Executed project plans, ensured successful and coordinated completion of project components, consulted with stakeholders, and ensured readiness for implementation.  Tracked and reported project progress and major barriers encountered.  Made recommendations regarding projects scope and related changes required to facilitate a successful outcome.  Implemented effective processes to assess project risks, identify risk mitigation strategies and monitor risk throughout the project lifecycle.

Manager, Patient Support Services

•	Managed patient referrals as well as pre-admitting, pre-registration, patient scheduling, bed booking and admission, discharge and transfer processes for the Patient Access department of the facility. 
•	Maintained close working relationships with vendors, Hospitality Network, Bed Utilization and nurses who assigned beds to patients. 
•	Supervised clerical staff in Preferred Accommodation.  Ensured adherence to budget, coordination of services and priorities, management of policies and procedures and initiation of quality improvement activities. 

Accomplishment:
•	Exceeded financial targets while managing the Sunshine and BrightStart Bundle programs by implementing auditing programs and improving financial and customer service measures.

Manager, Preferred Accommodation & Admitting

Asian Society for the Intervention of AIDS (ASIA)

ASIA provided culturally appropriate and language-specific support, outreach, advocacy, education, and research on HIV/AIDS and related issues.

•	Provided guidance and mentorship to staff in all aspects of planning and implementation of language specific outreach, education and advocacy programs for HIV/AIDS related issues. 
•	Simultaneously managed administrative responsibilities of programs and advised the Board of Directors regarding adherence to financial and funding constraints.
•	Initiated fund development and writing of various proposals and grants.

Interim Executive Director

Downtown Eastside Youth Activities Society (DEYAS)

DEYAS was a non-profit agency committed to improving the quality of life of Vancouver’s drug-addicted and street-entrenched populations through direct frontline services and advocacy.

•	Developed, implemented, and supervised the daily operation of an HIV/AIDS case management program focused on addictions, and street-entrenched populations. 
•	Set and monitored high standards of practice while supervising the service provided by Case Manager and Youth Residential Detox staff and ensuring accurate completion and retention of client records. 
•	Set performance reviews for staff, organized new hires as well as implemented disciplinary measures and dismissals.
•	Continually improved and refined organizational operations, further honing policies and procedures and adapting clinical programs in order to best serve client population. 
•	Functioned as organizational representative on the Collective Agreement bargaining committee as well as in the grievance process.

Clinical Supervisor

Alberta Community Council on HIV (ACCH)

The Alberta Community Council on HIV is a non-profit, provincial network of regionally based AIDS Service Organizations (ASOs), Harm Reduction, Supportive Housing, Social Justice and other allied organizations that provide services to prevent the spread of HIV/AIDS and other Sexually Transmitted and Blood Borne Infections (STBBIs), and support people and communities affected.

Community-Based Research Coordinator

I partner with leaders and teams to grow and navigate transitions.

I’m a seasoned healthcare executive turned leadership and team coach, and healthcare consultant. With a strong background in executive management, leadership development, and career coaching, I bring over three decades of diverse experience across the public, private, and not-for-profit sectors. My dedication to integrity-based leadership is reflected in my history of guiding teams towards operational and clinical excellence, while always leveraging my counselling skills to drive positive change. I specialize in helping individuals and organizations navigate the dynamic healthcare landscape, offering strategic coaching tailored to personal and professional growth.

Laurence Bayzand

DT Business Solutions

Founder

Craig Travel

Supporting the leadership team with growth strategies, and continuous improvements on all areas of expertise: strategy, sales, product development, operational effectiveness, team development, marketing, workplace culture, and leadership development.

Management Consultant & Strategic Advisor

Tobuso

Strategic Advisor

Dana Toma Coaching

I help leaders create long-lasting change in their lives and businesses, through thought-provoking questions, meant to increase self-awareness, unlock potential and achieve desired results through the power of conversation. Our conversations are deep, powerful, and fun! 

To learn more, feel free to check my website: 𝐡𝐭𝐭𝐩𝐬://𝐝𝐚𝐧𝐚𝐭𝐨𝐦𝐚.𝐜𝐨𝐦

Business &  Leadership Coach

Vaya Adventures

Worked closely with the business owner to define and implement growth strategies for global expansion, tactics, team development, organizational structure, risk management, efficiencies as well as worked on independent projects.

Management Consultant and Advisor 

Arctic Kingdom

Led the development of private journeys and once-in-a-lifetime experiences across the Arctic. Key responsibilities included: product strategy, implementation, go-to-market strategies, supplier outsourcing, product training, and partnership development. 

Portfolio of products includes nine exclusive itineraries:
• Alaska: The Authentic Alaska & The Ultimate Alaska
• Iceland Unique Lodges: The Ultimate Summer, The Ultimate Winter, Iceland Adventure
• Iceland Basecamps: Iconic Westfjords & Iconic Highlands
• Canadian Arctic: The Ultimate Arctic Experience
• Svalbard: The Ultimate Svalbard Experience

www.arctickingdom.com

Consultant - Private Journeys

Travel Impresarios

Worked closely with the two business owners, to define long term vision, growth strategy, operational process and managed special projects. 

Key accomplishments:
• Defined company vision (5 yrs. vision), aligned and implemented sales process to speed up trip planning & efficiencies
• Researched & analyzed various travel software tools for consideration; onboarded a new travel technology to speed up the quoting and track financials. 
• Developed internal process, onboarding materials and trainings to speed up trip planners onboarding.
• Hired (joined responsibility), mentored, trained trip planners and air specialists to support team with operational support

Interim- Chief Operating Officer

George Brown College

Taught three courses : Business Plan Capstone, Culture & Heritage Tourism Course, Managing Diverse Leisure Services.

Professor, School of Hospitality and Tourism Management

Kensington Tours

Led the global sourcing strategic growth in 100+ countries, (135M + in COGS responsibility) including contracting, annual negotiation of existing, new suppliers onboarding, vendor technology, supplier relationships, and operational effectiveness. Other responsibilities include: process development, quality control, inventory management and staff travel. 

•	Achieved $2.7M annual cost savings, and $10M in annual profitability through supplier expansion, negotiation and new vendor onboarding. 
•	Improved operational excellence and profitability by $2M/a year through the development of automated reports, scorecard metrics/dashboards, process optimization, technology enhancements, price strategies, volume overrides, negotiation of terms and conditions, RFPs, and global staff fam negotiation. 
•	Supported IT team with the development of API connections for global hotels, cruises, product mapping, and increased product availability to the sales team to boosted revenue and increase sales.

Sr. Director of Procurement, Global Strategic Partnerships & Operations

Led the product development strategy, planning, execution and partnerships in 35+ European countries. Oversaw global vendor operation including annual contracting, negotiation and sales operations in other regions 90+ countries, with 2M annual profitability. Mentored and coached a team of product/procurement directors and staff to take on more responsibilities.

•	Designed unique experiences, improved lines of product for European region, which resulted in 40M sales increase.
•	Increased annual profitability by 2M by improved inventory, improved prices (10-30%) and increased service quality.
•	Develop and implement policies and procedures for both product and global procurement operations.
•	Increased profitability and sales revenue by coaching and training the sales team on new product/upselling opportunities.

Awarded “Gold Flower Award” from the Switzerland Tourism Board for destination development and product innovation.

Sr. Director, Product Development, Europe & Operations

Reporting to the CEO and President, I led the growth strategy and development for four sales departments including sales process optimization, sales development, territory planning, and compensation. Responsible for team hiring, supplier management, marketing positioning, operational efficiencies, technology enhancements, and inventory management with a total revenue of $14M in annual sales. Managed a team of 4 sales managers and 30 indirect reports.

•	Led Cruise and North America sales division to a record of $3.5 M in annual sales within first 24 months of operation; and Latin America, Group Department & Incentive to $12M annual sales, a record in the company.
•	Led the development of sales, marketing, and product development for luxury and experiential cruise & and land products. Developed products in 180 ports globally and negotiated cruise contracts globally.
•	Developed and managed a team of cruise experts
•	Increased brand exposure in North America and profitability by developing, exclusive access experiences (Grammy Awards, Oscar Parties, TV Shows, private charters, etc.). Negotiated inventory for global events (Masters, Olympics, F1 events).
•	Led the development of internal technology to maximize efficiency for sales, operation, and global suppliers.

Recognized by Pax Magazine as “Top 5 Product Pros” in the tourism and hospitality industry in 2015

Director of Sales & Development, Cruise, Americas, Groups & Incentives

Led the Global Product Development growth in 100+ countries, including marketing initiatives, annual contracting, inventory management, global trip operation & and product training. Key role in the integration of first agency acquisition. Product strategies, pricing channels, and new product lines resulted in 5M annual revenue. 

•	Negotiated inventory and developed products for global events (Masters, Olympics, Kentucky Derby, etc.) for both Kensington and Horizon Holidays brands. 
•	Collaborated with marketing team to promote new developed product lines globally (Off the Beaten Path Tours, adventure, expedition tours, etc.); trained and mentored 80+ sales advisors on new product.
•	Mentored and coached the next generation of sales experts.

Director, Global Product Development

Reporting to the CEO and founder, I joined Kensington Tours as the 5th employee; Led the sales, operation and customer service for the business during a rapid growth phase. Generated 30M in annual sales within 2 years and supported the region to 80M annual growth. Responsibilities forecasting quotas, sales process optimization, sales compensation, strategy and incentive.

•	Recognized as Top Performer, Senior Leadership (2010) for high growth contribution and ability to scale the team.
•	Top Performer Sales Consultant, closing high dollar sales (250K+ in revenue).
•	Developed partnerships in 25+ countries, including product development, growth strategies, daily sales operations
•	Key role in developing the internal travel technology (proprietary system), working closely with IT to develop, improve and enhance operation.
•	Coached, developed and trained a strong sales team capable to take on more responsibilities.

 Sales Manager Central, Eastern Europe & Scandinavia

Passage F&T, (Branch Office of F&T ReiseService, Saarbrucken, Germany)

Reporting to the CEO and founder, I joined a start-up luxury travel agency and supported to build-up the business including sales, operation, marketing, product, and marketing brochures. Negotiated, designed, advertised and sold groups/incentives and FIT for the high-end luxury market. Collaborated exclusively with German Tour operators (TUI, Thomas Cook, Neckermann, Meiers Weltreisen, ADAC, Airtours and Ameropa). Improved sales by 300% in the first year of joining the company.

Sales Consultant

When people ask me who I am, and what I do, I realize I am not just one thing, but a blend of many. I let the passion guide me. I was trained to be a teacher for grades 1 to 4 in Eastern Europe in a very rigorous teaching school, when I fell in love with geography and became curious about the world, global cultures and diversity. This curiosity led me to a career in tourism, keeping education and continuous learning at the core of what I do. 

Before starting a career in the tourism industry, I was always curious about what motivates people to succeed, the stories behind their lives and the business world. Because of my curiosity, and the love for people, I sometime do business and personal coaching as a way to support other people unlock possibilities in business, rediscover themselves while building successful businesses.

In Canada, I joined a travel start up, today a very reputable luxury tour operator and helped it grow to hundreds of employees and millions in revenue. As part of that experience I met incredible people, learned new skills, developed teams and line of businesses, and travelled the world. That experience, and many others shaped who I am today, and opened my curiosity for trying new things and meeting new people along the way.

I see myself as a strategic partner for the companies I work with, focused on continuous improvements, growth, team development, and making a positive difference in people’s life. I am curious, passionate, result driven, logical, love problem solving and I constantly challenge myself to learn new things while building strong authentic relationships with those around me.

I am always ready to network, and expand my network. I always love to meet new people and support business leaders grow and scale their teams and businesses.

In a nutshell my portfolio of transferrable skills includes:
Business strategy and Planning | Growth and Innovation | Product Development | Go to Market Strategy | Sales Management | Procurement | Supply Chain Management | Vendor Relationships| Contracting/Inventory | Partnerships Development | Operation Effectiveness | Travel Technology Improvement | Project Management | Change Management| Mentoring, Coaching & Training | Leadership and Team Development

My favorite motto is " The sky is the limit"

𝐏𝐨𝐬𝐭𝐬:
My posts are personal views and reflections and do not express the views or opinions of my workplace or affiliates. To learn more about me, feel free to check my personal website: https://danatoma.com/

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The Battle

Laurence Bayzand

Dana Toma, RCC™

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