Bayzand Coaching & Consulting

Bayzand Coaching & Consulting works with individuals and teams to reach their highest potential. I'm passionate about promoting leadership excellence and driving impactful change, and offer a range of tailored services in leadership, team, and executive coaching, as well as healthcare consulting.

Being trained as a Certified Organizational Coach and Clinical Counsellor allows me to bring you a unique blend of expertise, ensuring support for both personal and professional growth. My goal is straightforward yet powerful: to guide individuals and teams towards unlocking their innate abilities, cultivating resilience, and navigating complex challenges with confidence.

Here's how I can support you and your organization:

Leadership Coaching: Whether you're a seasoned executive or an emerging leader, I provide you with personalized coaching to enhance your leadership skills, amplify your influence, and achieve your goals with clarity and purpose.

Team Coaching: Building high-performing teams requires intentional collaboration and effective communication. Through team coaching sessions, I facilitate meaningful dialogue, cultivate trust, and ignite collective synergy to drive results-driven collaboration.

Executive Coaching: C-suite executives face unique demands and pressures. I offer you targeted executive coaching to sharpen strategic thinking, enhance decision-making abilities, and navigate leadership challenges with grace and resilience.

Healthcare Consulting: In the ever-evolving healthcare industry, effective leadership and organizational strategies are key. Drawing on my background as a former executive healthcare leader and clinical counsellor, I provide specialized consulting services to healthcare professionals and organizations, empowering them to optimize performance, improve patient outcomes, and thrive amidst change.

Founder and Coach/Consultant

BC Children's Hospital, Vancouver

•	Worked in partnership with the other members of the C&W Executive Leadership Team to develop the organization’s shared vision strategic directions, goals and annual objectives to guide the organization into the future. Developed strategic directions, goals and annual objectives for the portfolio providing leadership and support to staff in developing individual program plans including the development and implementation of proposals for new or expanded programs. performance.
•	Led the planning, delivery and evaluation of both internal and inter-campus corporate services specifically related to Lower Mainland Consolidated Services, Facilities and Planning, Site Redevelopment Sustainment and Projects, Strategic Initiatives, and Clinical Informatics/Information Management are aligned with site goals and expectations. Facilitated a highly matrixed approach in the development of hospital services and displays an ability to work effectively within the health system's decision-making and organizational structures.
•	Identified and evaluated new initiatives, business development and partnership opportunities. Communicated information and made recommendations to the Executive Vice-President for evaluation and approval. Facilitated the implementation of approved initiatives. Collaborated and established partnerships with internal and external key stakeholders with regard to the planning, resource allocation, priority determination, and strategic direction of the portfolio.
•	Represented the site agencies and Provincial Health Services Authority’s (PHSA) interests in discussions and/or negotiations with government, other external organizations and agencies providing or requiring support services from the organization. Collaborated and enabled the strategic directions of BC Children’s and Women’s Health as well as provided leadership to Lower Mainland consolidated programs.

Executive Director, Inter-Campus Operations

•	Developed strategic plans, goals, and annual objectives for the portfolio, providing leadership and support to staff in developing individual program plans including the development and implementation of proposals for new or expanded programs or redistribution of resources within the portfolio. Ensures these plans were consistent with and complemented the organization’s overall strategic plan. Provided recommendations on strategic direction to Executive leadership. Developed and deployed mechanisms for monitoring program performance and monitored progress in achieving performance. Communicated program and unit strategic direction incorporating PHSA and the Campus vision, values and strategic direction and ensured integration into practice.
•	Identified and evaluated new initiatives, business development and partnership opportunities. Communicated information and made recommendations to executive leadership for evaluation and approval. Lead or facilitated the implementation of approved initiatives. Collaborated and established partnerships with internal and external key stakeholders regarding the planning, resource allocation, priority determination, and strategic direction of the portfolio and across the campus.
•	Provided operational leadership and coordination in partnership with medical and operations leaders at C&W, BC Mental Health and Substance Use Services and the PHSA. Implemented and operationalized those plans for program staff within the portfolio and for services/functions which were aligned and accountable to the site.
•	Held accountability for issues related to the intersection of program delivery and overall operations at the campus by acting as a liaison between clinical, ancillary and business partners, and the medical and program/operational leaders of the facilities on the campus to ensure the provision of quality care and services at the Campus.
•	Accountable for the Teck Acute Care Centre general management office.

Senior Director, Inter-Campus Operations

•	Developed strategic plans, goals and objectives for allocation of facility resources, often redistributing resources within the portfolio in order to develop and implement new innovations and programs.
•	Provided leadership and consultation to staff to develop new program plans while monitoring program performance in order to ensure programs incorporate the values of both the organization and the Provincial Health Services Authority (PHSA).
•	Identified new opportunities and initiatives for business development and professional partnership.
•	Established collaborative partnerships with internal and external stakeholders in regard to the planning, resource allocation, priority determination, and strategic direction of the portfolio.
•	Provided operational leadership in collaboration with leaders at C&W, BCMHSUS and PHSA.
•	Mediated and reconciled issues related to the intersection of program delivery and operations, acting as a liaison between clinical, ancillary and business partners and program leaders, resulting in top quality care provided in line with operational objectives.  
•	Reviewed analysis and reports of costs, operations and forecast data to determine the portfolio’s progress towards stated goals and objectives, ensuring that the portfolio budget is utilized effectively for those goals to be achieved. 
•	Advised managers on budget development, reviewing proposals for allocation of resources and ensuring proposed operations are within the approved financial framework. 
•	Sponsored and implemented numerous programs, services and initiatives and acted as a key point of contact for the BC Children’s and BC Women’s Redevelopment Project responsible for the construction of a new, 8-storey acute care tower.

Director, Inter-Campus Operations

•	Developed strategic initiatives that positively impacted the flow of patients, staff, goods and services at the facility as well as the operations of inter-facility programs. 
•	Communicated the strategic direction of the organization while working in partnership with the PHSA, BC Women’s and BC Children’s as well as while advising staff in the development and implementation of individual program plans.
•	Supervised business development and negotiation, maintaining professional liaisons, managing contracts with vendors, coordinating quality improvement activities and implementing audit programs. 
•	Provided leadership to supervisory staff, evaluating performance and identifying needs for further training and development in collaboration with key stakeholders. 
•	Managed annual operating budgets, approving proposals from managers and reviewing data to ensure adherence. 
•	Monitored projects throughout entire project lifecycle, established project plans, outlined timelines, executed plans, tracked and reported progress and performed risk management. 
•	Liaised with several organizations including the BC Ambulance Service, the clinical teams at BC Children’s and BC Women’s, Spiritual Care, Volunteer Services, patient family and staff support and the Sterile Processing Department and successfully directed the hospital administration of the provincial infant transport service.

Director, Patient Support Services & Strategic Initiatives

•	Implemented, managed, and enhanced the Preferred Accommodation programs to achieve or exceed financial targets including implementing an audit program and financial and customer service measures.  Maintained a close liaison with Hospitality Networks, Bed Utilization and the nurse clinicians who assign beds.  Managed the contract with the vendor. Coordinated quality improvement activities.  
•	Defined an effective workforce plan, identified and supported training needs and staff development, and evaluated individual and team performance in collaboration with internal stakeholders.  Supervised staff including hiring and termination, established clear definitions of responsibility for each employee, provided coaching and guidance, and reviewed workload assignments.  Investigated work and staff issues and where necessary initiated disciplinary action up to and including termination in consultation with Human Resources.
•	Developed and monitored an annual operating budget and ensured adherence by performing duties such as monitoring expenditures, variance reporting and recommending remedial action and taking corrective action to ensure performance to plan.
•	Managed the Provincial Infant Transport Service through effective liaison with the BC Ambulance Service and the clinical teams at BC Children's and BC Women's.
•	Established project plans and outlined timelines and deliverables.  Executed project plans, ensured successful and coordinated completion of project components, consulted with stakeholders, and ensured readiness for implementation.  Tracked and reported project progress and major barriers encountered.  Made recommendations regarding projects scope and related changes required to facilitate a successful outcome.  Implemented effective processes to assess project risks, identify risk mitigation strategies and monitor risk throughout the project lifecycle.

Manager, Patient Support Services

•	Managed patient referrals as well as pre-admitting, pre-registration, patient scheduling, bed booking and admission, discharge and transfer processes for the Patient Access department of the facility. 
•	Maintained close working relationships with vendors, Hospitality Network, Bed Utilization and nurses who assigned beds to patients. 
•	Supervised clerical staff in Preferred Accommodation.  Ensured adherence to budget, coordination of services and priorities, management of policies and procedures and initiation of quality improvement activities. 

Accomplishment:
•	Exceeded financial targets while managing the Sunshine and BrightStart Bundle programs by implementing auditing programs and improving financial and customer service measures.

Manager, Preferred Accommodation & Admitting

Asian Society for the Intervention of AIDS (ASIA)

ASIA provided culturally appropriate and language-specific support, outreach, advocacy, education, and research on HIV/AIDS and related issues.

•	Provided guidance and mentorship to staff in all aspects of planning and implementation of language specific outreach, education and advocacy programs for HIV/AIDS related issues. 
•	Simultaneously managed administrative responsibilities of programs and advised the Board of Directors regarding adherence to financial and funding constraints.
•	Initiated fund development and writing of various proposals and grants.

Interim Executive Director

Downtown Eastside Youth Activities Society (DEYAS)

DEYAS was a non-profit agency committed to improving the quality of life of Vancouver’s drug-addicted and street-entrenched populations through direct frontline services and advocacy.

•	Developed, implemented, and supervised the daily operation of an HIV/AIDS case management program focused on addictions, and street-entrenched populations. 
•	Set and monitored high standards of practice while supervising the service provided by Case Manager and Youth Residential Detox staff and ensuring accurate completion and retention of client records. 
•	Set performance reviews for staff, organized new hires as well as implemented disciplinary measures and dismissals.
•	Continually improved and refined organizational operations, further honing policies and procedures and adapting clinical programs in order to best serve client population. 
•	Functioned as organizational representative on the Collective Agreement bargaining committee as well as in the grievance process.

Clinical Supervisor

Alberta Community Council on HIV (ACCH)

The Alberta Community Council on HIV is a non-profit, provincial network of regionally based AIDS Service Organizations (ASOs), Harm Reduction, Supportive Housing, Social Justice and other allied organizations that provide services to prevent the spread of HIV/AIDS and other Sexually Transmitted and Blood Borne Infections (STBBIs), and support people and communities affected.

Community-Based Research Coordinator

I partner with leaders and teams to grow and navigate transitions.

I’m a seasoned healthcare executive turned leadership and team coach, and healthcare consultant. With a strong background in executive management, leadership development, and career coaching, I bring over three decades of diverse experience across the public, private, and not-for-profit sectors. My dedication to integrity-based leadership is reflected in my history of guiding teams towards operational and clinical excellence, while always leveraging my counselling skills to drive positive change. I specialize in helping individuals and organizations navigate the dynamic healthcare landscape, offering strategic coaching tailored to personal and professional growth.

Laurence Bayzand

Toys"R"Us Canada

Lead and support the various department members to develop and implement action plans that achieve both operational excellence and strong business results and strong customer relationship building: internal and external. This includes collaboration across departments within the store and partnership with regional Health and Safety, Loss Prevention, Human Resources and Supply Chain Vendors to a cohesive effective and collaborative successful team. Following up on plans to ensure accountability and drive customer engagement.

Key Achievements:
• Increased, achieved and exceeded the same store sales revenue by 32.6% in result the store performance rank moved up by 20% in 2021.
• Took ownership of the new categories and achieved #1 sales in Western Canada 29/35 weeks straight during the campaign.  The store was #1 in Balloon sales and #1 in poster sales in Western Canada in 2021.
• #1 Starlight fundraising champion in Western region and top 3 in National two years in a row: 2019 and 2020.
• Received an “Outstanding Customer Service” Letter from a local Business Broker mailed directly to the President. 
• Inspired team members, nurtured talent, skill development and provided growth opportunities.

Store Manager

Compass Group Canada

I direct a team of up to 30 managers, supervisors, and customer service associates for a high volume Second Cup café located in a major hospital in Vancouver, BC. My responsibilities include overseeing all aspects of operations, marketing, sales, health & safety, human resources management, training, pricing, and financial reporting.

Key Achievements:
• Maintain a consistent track record of double-digit sales growth year after year, exceeding performance objectives.
• Oversee all aspects of Human Resources, including recruitment, interviewing, training, career fairs, performance management, discipline, and terminations.
• Train and coach staff to utilize engaging sales & marketing techniques, such as upselling and product promotions, leading to a 20% increase in sales.
• Conduct extensive market research and analysis to design and implement effective pricing strategies, purchasing decisions, advertising and promotional initiatives, and product sales.
• Manage relationships with vendors and supplies, including negotiating beneficial pricing and delivery requirements.
• Perform all aspects of financial reporting, including preparing weekly financial reports and annual budgets.

General Manager

Second Cup

I led operational programs to recover underperforming franchise locations, overseeing all aspects of staff training, marketing, human resources, and day-to-day management in order to enhance store performance and increase revenues. This included supervising all aspects of staff management, including recruitment, interviewing, hiring, training, coaching, discipline, performance management, and terminations.

Key Achievements:
• Oversaw a variety of change management activities involved in café closures, the transition of ownership changes and café openings.
• Led successful contract negotiations with local vendors, resulting in standard retail market price points for all Lower Mainland cafés.
• Maintained high staff retention rates of up to 95% while managing the recovery of underachieving locations.
• Managed an initiative to standardize processes across locations in consultation with store managers, franchisee owners, and corporate management, leading to improved efficiency and increased revenues.

Senior Corporate Café Manager

London Drugs

I directed all aspects of daily operations, including customer service, merchandise displays, administration, and product inquiries. 

Key Achievements:
• Managed teams of employees, including enforcing company policies & procedures, answering questions, and achieving company goals.
• Provided support to all departments throughout the store, ensuring the delivery of exceptional customer service.

Sales Supervisor

I managed all aspects of customer relations, including responding to customer concerns, resolving conflicts, and fostering strong client relationships.

Key Achievements:
• Increased customer retention growth by 5% annually through the development and implementation of effective customer service and sales strategies.
• Maintained positive customer relationships by responding to client requests and promoting TD Canada Trust products and services aligned with customer needs and interests.

Customer Experience Leader

I have a broad career background in retail management, operations, and change management, with experience leading teams of up to 85 employees to provide excellent and efficient customer service. My broad leadership and communications experience have allowed me to create innovative sales & marketing plans while building and maintaining productive customer relationships. 

I have extensive leadership knowledge, with a background in recruitment, career fairs, interviewing, and performance management, along with the ability to implement effective training programs and coach employees in a fast-paced work environment. 

My achievements and awards in retail management and operations include the following:

-	Achieved a 16% increase in sales in 2017, which was recognized as the largest increase in sales within Compass
-	Attained a 20% higher average sale per customer ($7.79) than comparable Second Cup Cafés ($5.50)
-	Second Cup President’s Club Awards (2012, 2013, 2014 & 2015), in recognition of achieving $1M+ in annual revenue
-	Higher Ground Operations Excellence Award (2012), in recognition of consistently achieving 80% above quarterly operations benchmark 
-	Second Cup Milestone Award (2012), in recognition of exceeding $750K in annual revenue

Please feel free to get in contact with any questions or comments about sales & marketing, retail management, or operations.

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The Battle

Laurence Bayzand

Lauren Lee

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