Lauren Surman

If I Can’t, My Network Can | Placing The Right People In The Right Roles | Fixing Your Job Search Strategy | Live Every Friday on The Friday Live With Lauren Show

Welcome!

There's always something happening over here so let me break it down for you 👇

𝐑𝐞𝐜𝐫𝐮𝐢𝐭𝐢𝐧𝐠 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐬 - Retained & Contingent [𝘸𝘸𝘸.𝘭𝘦𝘴𝘴𝘰𝘯𝘴𝘸𝘪𝘵𝘩𝘭𝘢𝘶𝘳𝘦𝘯.𝘤𝘰]

𝐂𝐨𝐧𝐬𝐮𝐥𝐭𝐢𝐧𝐠 𝐏𝐚𝐜𝐤𝐚𝐠𝐞𝐬 - Staffing, Growth, Strategic Planning, + More [𝘸𝘸𝘸.𝘭𝘦𝘴𝘴𝘰𝘯𝘴𝘸𝘪𝘵𝘩𝘭𝘢𝘶𝘳𝘦𝘯.𝘤𝘰]

𝐉𝐨𝐛 𝐒𝐞𝐚𝐫𝐜𝐡 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐲 𝐒𝐞𝐬𝐬𝐢𝐨𝐧𝐬 - Find Your Next Role in 90 Days [𝘸𝘸𝘸.𝘭𝘦𝘴𝘴𝘰𝘯𝘴𝘸𝘪𝘵𝘩𝘭𝘢𝘶𝘳𝘦𝘯.𝘤𝘰]
 
𝐓𝐡𝐞 𝐅𝐫𝐢𝐝𝐚𝐲 𝐋𝐢𝐯𝐞 𝐖𝐢𝐭𝐡 𝐋𝐚𝐮𝐫𝐞𝐧 𝐒𝐡𝐨𝐰 - Each Week at 3pm Eastern [𝘸𝘸𝘸.𝘭𝘪𝘯𝘬𝘦𝘥𝘪𝘯.𝘤𝘰𝘮/𝘤𝘰𝘮𝘱𝘢𝘯𝘺/𝘵𝘩𝘦-𝘧𝘳𝘪𝘥𝘢𝘺-𝘭𝘪𝘷𝘦-𝘸𝘪𝘵𝘩-𝘭𝘢𝘶𝘳𝘦𝘯-𝘴𝘩𝘰𝘸]

I don't respond to every LinkedIn DM, so if you need me email me at Lauren@Lessonswithlauren.co and yes it's .co not .com 

If you are a job seeker and want me to put your email in my database to scan when I get open roles please email your resume in a .doc format to lauren@lessonswithlauren.co with the subject line New Candidate Resume. Please do not DM me your resume or ask me to keep you in mind for upcoming opportunities. Instead please email your resume or apply for one of the open roles I have posted. 

My background spans from hospitality to construction then sales, I've started multiple companies and am currently loving growing my own recruiting and consulting agency, LWL Consulting. I love to go to local networking events and want to keep growing my local network. 

I work in Boca Raton Florida at a wonderful space with tons of co-working space - if you are ever in South Florida and looking for a great place to work reach out to me. 

Cheers and thanks for being here 🙌

Recruiter

Intuit

•	Spearheaded sales efforts that influenced over $400,000 in units through exceptional lead nurturing and conversion skills.
•	Consistently achieved 130% or more of performance goals, ranking among the top performers.
•	Analyzed Account Executive sales data to identify and implement top conversion methods.
•	Led and mentored peers, fostering a collaborative environment.
•	Developed strategic call flows for new campaigns while maintaining accountability through data tracking.

Lead Development Representative

Saylo Innovations

· Conducted extensive research to identify and qualify new sales leads in various industries and verticals
· Built and maintained a pipeline of potential clients through email, phone, and social media outreach
· Developed and executed targeted outbound campaigns to engage prospects and generate interest in the
company's products and services
· Conducted discovery calls and product demonstrations to educate prospects on the company's
offerings and identify their needs and pain points
· Tracked and reported on sales activities and performance metrics using CRM software to ensure
accurate forecasting and pipeline management
· Continuously honed sales skills through ongoing training, coaching, and self-improvement initiatives.

Sales Development Representative

Walmart

•	Improved overall customer retention through active customer feedback groups and providing a consultative approach to finding their desired product
•	Optimized sales and marketing presentation and department floor plan to increase customer attraction that led to increased seasonal profits
•	Project management; managing seasonal employee schedules, inventory management, and overall department management
•	Business operation management; oversaw creating a safe working environment that led to low accident rates and theft.  
•	Time Management; managing 15-25 employee schedules, inventory management, and overall department operation

Department Manager

GC Services Limited Partnership

•	Recruited, hired, supervised and scheduled a staff ranging from 15- 40 employees
•	Leveraged data analytics and KPIs to optimize company processes to improve CSAT scores from 89% to 98%.
•	Led weekly, monthly, and annual meetings with the 15-40 customer service agents to improve overall satisfaction and 0% attrition within the call center department
•	Implemented training modules, coaching, and development to achieve optimum success for agents, increasing productivity.
•Weekly Quality Assurance Sessions implementing best practices to maintain score between 85%-100%
Award winner- Top Gun award October 2017 provided for exceeding performance expectations, going above and beyond with new tasks, and retention.

Unit Manager

Chevron

Training- Development of new hires to ensure safety standards, money management and customer service needs were met 
Money Management- reconciliation of money throughout daily operations, and at the end of the shift resulting in 100% accuracy.
Customer Service- Greet each customer with a friendly smile, ensure all needs are met by actively listening
Quality Control- Inventory of each item within the store, to ensure accurate dates, food quality and safety
Sales- Upselling to customers who may only initial purchase one item, however providing current promotional information resulting in increased profits

Lead Cashier

Community Provider of Enrichment Services (CPES)

•	Reconciliation- Budget of $350 per week itemized on a monthly basis, entering receipts into database with assigned reasons for each item purchased
•	Development- provide care to each client, teaching basic needs to achieve a more independent life
•	Time management- accurate daily log of every hour in 24 hours period resulting in clear communication between all staff of clients day;
•	Scheduling- Employee schedules to ensure someone was with clients 24 hours per day
•	Timesheet- Ensuring accuracy of employee times entered into the system to create no discrepancies resulting in accurate pay
•	Training- New hires entering the home, incident reports, medical log, client needs, and household functions

Lead Supervisor

3rd Base inc

•	Sales- B2B, Vendor relationships, no better way to learn the art of upselling than bartending, resulting in increased traffic being the only supplier of specialty products in the area
•	Marketing- creative new ideas to generate traffic on slow days, Sunday pool league, Wednesday ladies night. Increasing profits from $1k on slow nights to $3k-$4k Sundays and $6k on Wednesday. 
•	Inventory- complete and accurate account of all merchandise sold and in stock down to the last drop
• Hiring- Full cycle hiring, recruiting, interview, onboarding of new employees 
•Training- implementation of best practices within the establishment resulting in increased profits for both the bar and staff

Bar Manager

Tristar vacuum

-qualified prospects for vacuum demo, resulting in 65% sales from leads generated
- cold call prospects, using active listening to set appointments
-researched competing devices to have clear understanding of products.

At Intuit, my focus lies in nurturing leads and transforming them into substantial sales victories, as evidenced by influencing over $400k in units. This achievement stems from my commitment to understanding and addressing client pain points with tailored solutions, bolstering an 80-95% lead attendance rate.

Our team's collaborative efforts have led to sales metrics exceeding targets by 150%, indicative of our united dedication to superior customer service and continuous improvement in sales strategies. My proficiency in data analytics aids in reconciling sales leads, ensuring that each customer interaction is informed and effective.

taplio

The Battle

Lauren Surman

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