You champion everyone but yourself. Because no one ever taught you to find the words for your own impact. When the opportunities present, you're valued in words but invisible in decisions.

You've led teams through impossible situations. Held things together when it mattered most. Put your people first and delivered exceptionally under real pressure, quietly and consistently.

But when someone asks what YOU do, you go blank. 

You deflect to what the team delivered. 
You undersell your role in the results. 
The words don't come for yourself.

In every meeting.
In every review.
In every discussion.

For scope.
For growth.
For promotion.
For new roles that come along....

And the opportunity either passes or you scramble through it knowing you left so much of yourself on the table. Humble and kind - always. Part of the decisions - never.

You feel burnt. 
The pressure is compounding. 
The support has evaporated. 
The frustration is overwhelming.


I know because I lived it.


15 years in oncology, leader and clinical (on the ground) educator had already taught me that putting people first is what delivers results in high stakes environments. 

In corporate, that approach didn't fit their traditional definition. So none of it existed.

And it finally broke me.


So I built a system founded on what I experienced first hand in oncology. 

The focus is to sustain and support senior corporate leaders to advocate for who they already are - with clarity.

This isn't a CV. This is helping you build the strength and confidence that only you can build for yourself.


Translate - deeply understand and acknowledge what you do and its value.

Advocate - with clarity from that validating belief, and feel the weight of external validation lift.

Decide - with peace, when opportunities present, that serve who you are.


Once you have those words, they don't leave. They advocate for you in every room you walk into. This is a flywheel that keeps building.

Clarity - Recognition - Confidence - Opportunity.

Without becoming someone you're not.


Oncology-trained. Corporate-tested.

DM me "CLARITY". Let me help you be the change you need.

Laurie Banfi

Change Champion * 20 * years Interpersonal skills * delivering 5 Star reviews * Member Engagement *

✅️ I am passionate about making the world a mentally healthier place. As a child I would try to heal people. I am dedicated to helping others, with a customer-first mindset. ⭐️ 💟

    ✅️ At Quote Wizard, by Lending Tree I assisted customers to find their best insurance options while providing my stellar customer service. I improved customer satisfaction by 25% in 3 months.My role involves utilizing  persuasive, communication skills and professional courtesy and empathy to explain the process to members. ⭐️

      ✅️The success in this role builds upon my previous experience as a Senior Case Advisor, where I honed my advisory skills, leadership, and conflict management skills during escalated calls.  I maintained the top KPI performance metrics for the company for 8 out of 12 months out of 100 advisors.  I exceeded my clients expectations and received weekly BBB reviews expressing extremely positive feedback from my clients. ⭐️

     ✅️ At Signify Health, my dedication was reflected in achieving and maintaning high performance metrics, such as surpassing daily goals of 300-400 outbound calls and securing 25 appointment per day. ⭐️

     ✅️ As head cashier at TJ Maxx I lead by example and engaged with all customers in a friendly and courteous manner.  I also contributed to the company's R.E.A.C.H. philosophy, which stands for Remember Everyone Affects the Customer happiness. ⭐️

    ✅️ I am certified in Empathy for Customer Service Professionals and The Art of Leadership. I am helping customers feel heard- and helping businesses thrive.  
 Please email me at williams.kristi@yahoo.com. Let me deliver 5 ⭐️ star reviews for your company.

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The Battle

Laurie Banfi

Kristi D. Williams 🌟 Customer Service Professional 🌟

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