You champion everyone but yourself. Not because you can't. Because no one ever taught you to translate your own impact into words that get heard.

I know because I lived it.

I walked into my first corporate role after 15 years in oncology.

I'd done this before.

Deep expertise in leading teams through impossible situations.
A track record of holding people together when it mattered most.
Genuine care that got results.

For years, I delivered.
Quietly. Consistently. The way I always had.

But the people work was invisible.

The trust that made results happen.
The care that kept people delivering.

None of it fit their "definition".
So none of it existed.

The environment made it clear: the problem was me.

That I needed to toughen up.
Perform.
Become someone else to be recognized.

And it finally broke me.

At that point I held on to what I knew.
My oncology roots.

I had already been taught not just to see, but deliver this work as impact.

Corporate had not trained it out of me.
It just had no mechanism to see it.

So I built one.

I've helped over 100 human-first leaders in traditional corporate do what I learned to do - build an executive-ready Impact Portfolio.

So you can advocate for scope, promotion, or compensation:

→ Translate - Name and own your impact in language that lands
→ Advocate - Know exactly what to ask for, with the words to get it
→ Decide - Have a plan: what, by when, and what you'll do if it doesn't happen

Without becoming someone you're not.

Oncology-trained. Corporate-tested.

DM me "CLARITY" to start.

Laurie Banfi

Championing others has a cost.

Never championing yourself.

This was my story:

I did everything they said I had to.
Still passed over.

Working harder didn't change it.

Waiting to be noticed didn't either.


Here's what changed everything:

I already knew how to advocate.

I did it constantly. For my team. My peers. My direct reports. 

Translated their impact into language that got heard and moved the needle forward.

The skill wasn't missing.
It was pointed in every direction but my own.

This isn't a deficit. It's a redirect.

Here are the 5 steps I take:

1. Name one win you'd champion if it were theirs
2. Write the case you'd make for them
3. Read it back as if it's yours
4. Notice your own resistance
5. Acknowledge it all.

Because if you can't see what you've done,
why should anyone else?


I learnt from experience:

Keep pointing it outward and nothing changes. 

Another year of being valued in words and invisible in decisions (including your own).


Redirect it at yourself and watch what shifts:

Your impact gets heard by who matters - yourself first.
You advocate from that acknowledgment
You choose what's next from clarity, not exhaustion.

Same skill. Finally pointed at you.


What win did you downplay this week?


♻️ Repost to help someone acknowledge their own impact

➕ Follow Laurie Banfi for more on closing the recognition gap as a human-first leader.

Exhausted from effort that no one sees? DM me CLARITY - harder isn't the answer.

Valued in words but invisible in decisions? | For human-first leaders in traditional corporate | Oncology-trained. Corporate-tested | DM me “CLARITY”

Change Champion * 20 * years Interpersonal skills * delivering 5 Star reviews * Member Engagement *

✅️ I am passionate about making the world a mentally healthier place. As a child I would try to heal people. I am dedicated to helping others, with a customer-first mindset. ⭐️ 💟

    ✅️ At Quote Wizard, by Lending Tree I assisted customers to find their best insurance options while providing my stellar customer service. I improved customer satisfaction by 25% in 3 months.My role involves utilizing  persuasive, communication skills and professional courtesy and empathy to explain the process to members. ⭐️

      ✅️The success in this role builds upon my previous experience as a Senior Case Advisor, where I honed my advisory skills, leadership, and conflict management skills during escalated calls.  I maintained the top KPI performance metrics for the company for 8 out of 12 months out of 100 advisors.  I exceeded my clients expectations and received weekly BBB reviews expressing extremely positive feedback from my clients. ⭐️

     ✅️ At Signify Health, my dedication was reflected in achieving and maintaning high performance metrics, such as surpassing daily goals of 300-400 outbound calls and securing 25 appointment per day. ⭐️

     ✅️ As head cashier at TJ Maxx I lead by example and engaged with all customers in a friendly and courteous manner.  I also contributed to the company's R.E.A.C.H. philosophy, which stands for Remember Everyone Affects the Customer happiness. ⭐️

    ✅️ I am certified in Empathy for Customer Service Professionals and The Art of Leadership. I am helping customers feel heard- and helping businesses thrive.  
 Please email me at williams.kristi@yahoo.com. Let me deliver 5 ⭐️ star reviews for your company.

Kristi D. Williams 🌟 Customer Service Professional 🌟

Kristi D. Williams   🌠 Customer Service Professional 🌟

✅️ I will convert customer experiences into 5 star reviews for your company ✨️ Community builder ✨️ Empathetic team lead, forever curious as I heal the world one person at a time ✅️ 🐈 mom

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The Battle

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Kristi D. Williams 🌟 Customer Service Professional 🌟

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Engagements

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