Interactio - Multilingual Meetings Solution

TCSM Team Lead/ Technical Lead

ACCOMPLISHMENTS: Successfully monitored 800+ remote meetings. Led Interactio MacFarming project. Provided custom technical solutions for VIP clients.

✔️ Launched, monitored, troubleshot, and moderated remote and hybrid events with interpretation. Provided technical support to Interactio customers and interpreters. Answered all technical inquiries via email, live chat, and phone.

✔️ Performed live technical training to participants, moderators, interpreters, and technicians with various levels of technical experience. Onboarded new customers and coached 8 Interactio Technicians.

Technical Customer Success Manager

LCC International University, Lithuania

✔️ Answered incoming phone calls and provided step-by-step technical support to 600+ representatives of the university body. 

✔️ Managed sound systems. Maintained university hardware and software. Managed incoming technical support tickets on CRM.

Technical Support Representative

Apple

ACCOMPLISHMENTS: Scaled the team in Tirana from 3 to 15 FTE. Improved the rate of Unresolved technical requests from 7% to 2.5%.  Increased the Customer Satisfaction ratio from 71.8% to 93% within 2 quarters. 

✔️ Managed a team of 15 junior/mid-level customer service representatives. Oversaw the customer service process. Troubleshoot a multitude of IOS device issues. 

✔️ Conducted quality assurance surveys with customers and provided feedback to the staff. Planned the training and standardization of service delivery.

Customer Service Lead

Giordano Vini

ACCOMPLISHMENTS: Increased Sales from 150K to 440K a month. Participated in the expansion of services from the UK to Germany.  Increased team’s conversion rate to 72%. 

✔️ Managed the team of 12 Sales & Customer service representatives. Oversaw the customer service process. 

✔️ Conducted quality assurance surveys with customers and provided feedback to the staff. Planned the training and standardization of service delivery.

Sales & Customer Service Team Lead

Jyson Properties

✔️ Planned, implemented, managed, monitored, troubleshot, and upgraded Propeld's website. Conducted regular Q/A testings of iOS and Android App.

Web Application Manager

ASLV PRODUCTION

✔️Set up, operated, and maintained audio-visual equipment used to enhance live events, such as microphones, video recorders, projectors, lighting, and sound mixing equipment. 
✔️Provided technical support during on-site events.

Audio Visual Technician

Experienced Technician with strong management skills and customer-centric mindset. 

ACCOMPLISHMENTS: 
✔️ Successfully supported 800+ remote meetings
✔️ Led multiple teams of 10-15 employees in Sales & Customer Service 
✔️ Increased MRR x3 & Sales CR to 72%

Ledion Bezati

Blue Cloud Services

WordPress Specialist & Consultant. 
WooCommerce Expert.
Custom Theme & Plugin Development.
Website Speed and Security Optimization
PHP Development
Elementor Page Builder
OpenAI Based SaaS products

WordPress Consultant, Owner

CineBee

Part of the core circle and responsible for the cloud infrastructure that is enabled for millions of movie transactions that includes movie meta-data, ratings, recommendations, learning algorithms and friend interest connections - all scaled, optimized to work under Indian 2G bandwidth conditions.

•   Helped design and develop the popular movie review app from scratch.

•   Built all the required back-end machine learning algorithms to enable the app to function seamlessly with the app interface.

Software Architect

BeforeIShop.in

I self-taught python, google cloud platform and web development and was able to create a highly scalable price comparison app within 9 months.
The app was coded using python and was deployed on Google App Engine. The app collects and delivers pricing data from India’s 3 largest online retailers Flipkart, Amazon, and Snapdeal and allows the customer to get the best value for their money.

•  Learnt python, google cloud platform and web development from Udacity, edX and Coursera.

Price Comparison App Project

dGB Earth Sciences

As a software developer, I was involved in all aspects of the software development life cycle - coding, debugging, testing, reviewing code, generic bug ﬁxing, writing test code, working with legacy code, managing large code base, software version control using SVN etc.

•  Worked as C++ software developer.

•  Collaborated with a globally diverse, multi-cultural team of developers belonging to more than 5     nationalities spread across 4 locations around the world.

Geoscientific Software Developer

As a WordPress Consultant and Owner at Blue Cloud Services, I bridge the gap between your online aspirations and reality. With 4+ years of experience in WordPress and a keen eye on AI innovations, I'm at the forefront of digital transformation. I offer WordPress mastery, WooCommerce and e-commerce, theme and plugin customization, PHP development, Elementor and page builders, speed and security optimization, and more.

I'm also passionate about AI and its potential to revolutionize various domains. That's why I'm launching "Interview AI" – a tool designed to help professionals prepare for their career journeys. My mission is to design adaptable, high-caliber websites and AI solutions that resonate with your brand ethos, fortifying your online footprint and catalyzing success. Ready to redefine your online narrative with a WordPress maestro and AI enthusiast? Let's embark on this transformative journey together.

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Ledion Bezati

Salil Agarwal

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