Interactio - Multilingual Meetings Solution

TCSM Team Lead/ Technical Lead

ACCOMPLISHMENTS: Successfully monitored 800+ remote meetings. Led Interactio MacFarming project. Provided custom technical solutions for VIP clients.

✔️ Launched, monitored, troubleshot, and moderated remote and hybrid events with interpretation. Provided technical support to Interactio customers and interpreters. Answered all technical inquiries via email, live chat, and phone.

✔️ Performed live technical training to participants, moderators, interpreters, and technicians with various levels of technical experience. Onboarded new customers and coached 8 Interactio Technicians.

Technical Customer Success Manager

LCC International University, Lithuania

✔️ Answered incoming phone calls and provided step-by-step technical support to 600+ representatives of the university body. 

✔️ Managed sound systems. Maintained university hardware and software. Managed incoming technical support tickets on CRM.

Technical Support Representative

Apple

ACCOMPLISHMENTS: Scaled the team in Tirana from 3 to 15 FTE. Improved the rate of Unresolved technical requests from 7% to 2.5%.  Increased the Customer Satisfaction ratio from 71.8% to 93% within 2 quarters. 

✔️ Managed a team of 15 junior/mid-level customer service representatives. Oversaw the customer service process. Troubleshoot a multitude of IOS device issues. 

✔️ Conducted quality assurance surveys with customers and provided feedback to the staff. Planned the training and standardization of service delivery.

Customer Service Lead

Giordano Vini

ACCOMPLISHMENTS: Increased Sales from 150K to 440K a month. Participated in the expansion of services from the UK to Germany.  Increased team’s conversion rate to 72%. 

✔️ Managed the team of 12 Sales & Customer service representatives. Oversaw the customer service process. 

✔️ Conducted quality assurance surveys with customers and provided feedback to the staff. Planned the training and standardization of service delivery.

Sales & Customer Service Team Lead

Jyson Properties

✔️ Planned, implemented, managed, monitored, troubleshot, and upgraded Propeld's website. Conducted regular Q/A testings of iOS and Android App.

Web Application Manager

ASLV PRODUCTION

✔️Set up, operated, and maintained audio-visual equipment used to enhance live events, such as microphones, video recorders, projectors, lighting, and sound mixing equipment. 
✔️Provided technical support during on-site events.

Audio Visual Technician

Experienced Technician with strong management skills and customer-centric mindset. 

ACCOMPLISHMENTS: 
✔️ Successfully supported 800+ remote meetings
✔️ Led multiple teams of 10-15 employees in Sales & Customer Service 
✔️ Increased MRR x3 & Sales CR to 72%

Ledion Bezati

SEO Expert | Digital Marketing Strategist | (SEO, SMM, SEM, Facebook & Google Ads Expert )

🚀 Founder & Lead Strategist — MahmoodHassan.com

Most businesses don’t struggle with digital marketing because they lack effort they struggle because they’re investing in SEO, ads, or social media without a clear strategy, clean tracking, or measurable ROI.

If you’ve ever:

★ Spent money on SEO but never saw rankings or leads improve
★ Run ads that generated clicks but not customers
★ Worked with agencies that sent reports without real business impact
★ Had traffic but no idea what was actually converting

★ You’re not alone and that’s exactly where I come in.

I help growth-minded brands turn visibility into revenue through ROI-driven SEO, PPC, and conversion-focused digital strategy. With 4+ years in digital marketing and an ex-agency background, I bring senior-level strategy, hands-on execution, and transparent analytics so you always know what’s working and why.

What I Deliver:

📈 Predictable organic growth
(Technical SEO, on-page optimization, content strategy, link building)

🎯 Profitable paid acquisition
(Google Ads, Facebook & Instagram Ads, full-funnel setup, retargeting)

🧠 Conversion optimization
(Landing pages, CRO, A/B testing, user journey improvements)

🔎 Clear tracking & reporting
(GA4, Google Tag Manager, Looker/Datastudio no guesswork)

Core Services

🔍 SEO
Audits, technical fixes, keyword research, content strategy, link building, local & eCommerce SEO
(Shopify, WordPress, Wix)

💰 PPC / SEM
Google Ads setup, account structure, optimization
(Search, Shopping, Performance Max)

📣 Paid Social
Facebook & Instagram Ads creative testing, audience strategy, retargeting

📊 Analytics & Intelligence
Conversion tracking, custom dashboards, competitor analysis

🧩 Website & UX Support
Site speed optimization, UX improvements, development changes that move real metrics

How I Work

★ Strategy aligned to your market and unit economics not vanity metrics
★ Clear KPIs, clean tracking, and actionable insights
★ Test → learn → scale systems that compound results
★ Direct access, fast communication, and deadlines honored

Why Clients Choose Me

They want more than traffic they want measurable growth, clarity, and a partner who owns results, not excuses.

Let’s grow your digital presence the right way.

🌐 www.mahmoodhassan.com

💬 DM me to book a discovery call or request a website/SEO audit

Mahmood Hassan

The biggest mistake we make as creators is assuming our audience holds the same context, vocabulary, and background that we do. It creates a gap that leads to confusion rather than connection.

#Marketing, #SEO #letsconnect

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Ledion Bezati

Mahmood Hassan

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