Interactio - Multilingual Meetings Solution

TCSM Team Lead/ Technical Lead

ACCOMPLISHMENTS: Successfully monitored 800+ remote meetings. Led Interactio MacFarming project. Provided custom technical solutions for VIP clients.

✔️ Launched, monitored, troubleshot, and moderated remote and hybrid events with interpretation. Provided technical support to Interactio customers and interpreters. Answered all technical inquiries via email, live chat, and phone.

✔️ Performed live technical training to participants, moderators, interpreters, and technicians with various levels of technical experience. Onboarded new customers and coached 8 Interactio Technicians.

Technical Customer Success Manager

LCC International University, Lithuania

✔️ Answered incoming phone calls and provided step-by-step technical support to 600+ representatives of the university body. 

✔️ Managed sound systems. Maintained university hardware and software. Managed incoming technical support tickets on CRM.

Technical Support Representative

Apple

ACCOMPLISHMENTS: Scaled the team in Tirana from 3 to 15 FTE. Improved the rate of Unresolved technical requests from 7% to 2.5%.  Increased the Customer Satisfaction ratio from 71.8% to 93% within 2 quarters. 

✔️ Managed a team of 15 junior/mid-level customer service representatives. Oversaw the customer service process. Troubleshoot a multitude of IOS device issues. 

✔️ Conducted quality assurance surveys with customers and provided feedback to the staff. Planned the training and standardization of service delivery.

Customer Service Lead

Giordano Vini

ACCOMPLISHMENTS: Increased Sales from 150K to 440K a month. Participated in the expansion of services from the UK to Germany.  Increased team’s conversion rate to 72%. 

✔️ Managed the team of 12 Sales & Customer service representatives. Oversaw the customer service process. 

✔️ Conducted quality assurance surveys with customers and provided feedback to the staff. Planned the training and standardization of service delivery.

Sales & Customer Service Team Lead

Jyson Properties

✔️ Planned, implemented, managed, monitored, troubleshot, and upgraded Propeld's website. Conducted regular Q/A testings of iOS and Android App.

Web Application Manager

ASLV PRODUCTION

✔️Set up, operated, and maintained audio-visual equipment used to enhance live events, such as microphones, video recorders, projectors, lighting, and sound mixing equipment. 
✔️Provided technical support during on-site events.

Audio Visual Technician

Experienced Technician with strong management skills and customer-centric mindset. 

ACCOMPLISHMENTS: 
✔️ Successfully supported 800+ remote meetings
✔️ Led multiple teams of 10-15 employees in Sales & Customer Service 
✔️ Increased MRR x3 & Sales CR to 72%

Ledion Bezati

Not your average Digital Marketer, period! 

Having a knack for growth hacking, I’ve successfully led key initiatives, teams and projects throughout my career resulting in an increase in revenue, and thereby contributing to the overall growth of the firms I have worked for.

As the Vice President of Marketing at Eplanet Global Software House (Trango Tech) & BPO division, I lead a team of content writers, SEOs, digital marketers, and designers to create and execute effective marketing strategies for various divisions, including AI, enterprise, mobile, ecommerce, and ERP. I have over 12 years of experience in digital marketing, with a proven track record of generating leads, increasing revenue, and launching new products and services in the tech industry.

Started off as a brand executive back in 2013, and after years of hard work, dedication and 1900+ cups of tea, currently leading a team of 14+ SEOs, SEMs, content curators and community specialists.

I’m also a tech enthusiast who is keen on learning new online tools and whatever new technology the world has to offer. 

Areas of Expertise:
- Digital Marketing Strategy creation and Implementation
- Budgeting
- Growth hacking
- Inbound Marketing
- SEM
- SEO
- Comparative Analysis and Strategy Evaluation
- Blogging
- Affiliate Marketing
- Social Media Marketing
- Email Marketing
- Conversion Rate Optimization

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Ledion Bezati

Junaid Mohsin

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