Interactio - Multilingual Meetings Solution

TCSM Team Lead/ Technical Lead

ACCOMPLISHMENTS: Successfully monitored 800+ remote meetings. Led Interactio MacFarming project. Provided custom technical solutions for VIP clients.

✔️ Launched, monitored, troubleshot, and moderated remote and hybrid events with interpretation. Provided technical support to Interactio customers and interpreters. Answered all technical inquiries via email, live chat, and phone.

✔️ Performed live technical training to participants, moderators, interpreters, and technicians with various levels of technical experience. Onboarded new customers and coached 8 Interactio Technicians.

Technical Customer Success Manager

LCC International University, Lithuania

✔️ Answered incoming phone calls and provided step-by-step technical support to 600+ representatives of the university body. 

✔️ Managed sound systems. Maintained university hardware and software. Managed incoming technical support tickets on CRM.

Technical Support Representative

Apple

ACCOMPLISHMENTS: Scaled the team in Tirana from 3 to 15 FTE. Improved the rate of Unresolved technical requests from 7% to 2.5%.  Increased the Customer Satisfaction ratio from 71.8% to 93% within 2 quarters. 

✔️ Managed a team of 15 junior/mid-level customer service representatives. Oversaw the customer service process. Troubleshoot a multitude of IOS device issues. 

✔️ Conducted quality assurance surveys with customers and provided feedback to the staff. Planned the training and standardization of service delivery.

Customer Service Lead

Giordano Vini

ACCOMPLISHMENTS: Increased Sales from 150K to 440K a month. Participated in the expansion of services from the UK to Germany.  Increased team’s conversion rate to 72%. 

✔️ Managed the team of 12 Sales & Customer service representatives. Oversaw the customer service process. 

✔️ Conducted quality assurance surveys with customers and provided feedback to the staff. Planned the training and standardization of service delivery.

Sales & Customer Service Team Lead

Jyson Properties

✔️ Planned, implemented, managed, monitored, troubleshot, and upgraded Propeld's website. Conducted regular Q/A testings of iOS and Android App.

Web Application Manager

ASLV PRODUCTION

✔️Set up, operated, and maintained audio-visual equipment used to enhance live events, such as microphones, video recorders, projectors, lighting, and sound mixing equipment. 
✔️Provided technical support during on-site events.

Audio Visual Technician

Experienced Technician with strong management skills and customer-centric mindset. 

ACCOMPLISHMENTS: 
✔️ Successfully supported 800+ remote meetings
✔️ Led multiple teams of 10-15 employees in Sales & Customer Service 
✔️ Increased MRR x3 & Sales CR to 72%

Ledion Bezati

Polipo

- Connecting with startups, software agencies, designers and Front-end developers 
- Disrupting the way UIs are created on planet Earth
- Saving 50% of the Front-end developers (and designers) time, usually spent on low-ROI tasks
- Creating a community of passionate leaders. 

What is Polipo?
A Figma plugin (and a React, Vue and soon Angular library) that enables developers to use a Figma design as the UI of a real app, without generated code, synchronized and live.

Co-Founder & CEO

Sa - Li

Sa like Sales.
Li like LinkedIn.

Fractional Sales Lead and Consultant (SaaS, Tech) based in the Baltics, with 10 years of experience. Available in 🇫🇷🇮🇹🇪🇸🇺🇸 and 🇱🇹 languages.

• Lead Generation and Prospecting,
• Cold Outreach Techniques (designing and optimizing cold email campaigns),
• Analyze sales and customer data,
• Develop long-term sales strategies.

A communication expert, one of the main LinkedIn creators in Lithuania, offering consultancy, ghost writing services and support for everything LinkedIn. 📝

Worked with: Work In Lithuania, Voltronas, Aktyvus Photonics, PeekData, Mentum AI, Kloosive.

Managing Director

Spike Technologies

• Full creation of a whole year marketing plan for 2024 to generate Inbound leads. (10%)
• SEO-optimized creation of content (both for the LinkedIn company page and blog). (10%)
• Acting as a Full Cycle Senior Account Executive (Outbound), generated 11 clients. (80%)

Tech Stack: Hubspot, Apollo.io, Google Suite, LinkedIn Sales Navigator

Head of Inbound Sales

Oxylabs.io

• Leading a team of 9 (2 AEs, 5 SDRs and 1 LRS) dedicated to the SMB/Mid Market vertical.
• Outbound Sales (full cycle: from ICP definition to Sales Won).
• Consulting organizations utilizing proxies about Web Scraping.  
• Growing the team from 7 to 12 members
• Acting as a facilitator and enabler

Tech Stack: Salesforce, Apollo.io, Google Suite, LinkedIn Sales Navigator, Gong

Outbound Sales Team Lead

Interactio

• Leading a business unit worth over 1.5 million EUR a year in ARR.
• Heading a team of 6 Account Executives dedicated to Small and Medium Enterprises' (SME/SMB and Mid-market) vertical.
• Inbound and Outbound.
• Developing long-term relationships with clients.
• Consulting organizations of events and simultaneous interpretation through a SaaS product.
• Supporting the team when working on complex deals/sales transactions and some of our VIP clients such as BMW Group, ENGIE, Doctors Without Borders, Accenture and Barilla Group.
• Overachieving the sales targets, e.g. Q3/2021: 170%, Q4/2021: 69%, Q1/2022: 89%, Q2/2022: 84%, Q3/2022: 91% of the target.

Tech Stack: Salesforce, Salesloft, Google Suite, LinkedIn Sales Navigator, Hunter.io

SME Sales Team Lead

•  Account Management.
• Achieving almost 1M EUR in revenue in 6 months.
• Helping Corporation to face the challenges of simultaneous interpretation online. 
• Consulting on event organization.
• Making interpretation accessible for everybody.

Senior Account Executive

•  Working with sales and account management.
•  Achieving  over 500k revenue in my first 5 months.
•  Securing several custom large clients from both the Governmental and Corporate sectors).
•  Consulting on organization of the online events.

Account Executive

Novian PRO

• Account management (end-to-end) for one within the company's largest client in the ATC domain.
• SCRUM Agile team management.
• JIRA administration.
• Bid management, proposal writing and submission.
• Ensuring deadlines are met and cross-countries stakeholders are aligned. 
• PMO for different calls for proposal issued by European and Global Public Institutions (ESA, EDA, NATO, EUROCONTROL, H2020).
• Business Development in the European Market (Italy, France, UK), with a focus on the Space Economy.

Sales Project Manager | Aerospace, Aviation, Defense, Marine (European Markets)

Barclays

• Responsible for Risk&Control and Incident Management Managing ADP Time System and consulting the Italian Branch of Barclays plc (+200 employees) on local HR policies, legislation, and system issues. 
• Advising on HRIS-related queries in Italian, French and English. 
• Back-End Key Contact for Italian Local HR Team and GSAP Administration. 
• Recruiting and onboarding training. 
• Employee Data Management and document maintenance for EMEA Countries. Supervising a team of 4 people an overseeing EDM HR Operations for a cluster of European Countries (Switzerland, Israel, Poland, Ukraine, Czech Republic, France) and being a Tier 2 for queries related to the Italian Branch.

HR Process Expert 

Alfa Pizza _ Alfa 1977

• Marketing Research and Sales in France into building material dealers channel.
• Seeking and developing new profitable business opportunities.
• Responsible for the whole Sales Pipeline.
• Building up a prospect database, cold-calling, daily follow-up, and CRM included (Salesforce).

Sales Export Manager

Sales, LinkedIn and Lithuania 🇱🇹

I am Italian, I live in Lithuania with my family (including a Boston Terrier). 

Here I spent a few years bringing Lithuanian startups to the world.

In 2024 I created Sa/Li (a Sales consultancy agency) and Polipo (a technology for better creating UIs).

As a Co-Founder and CEO of Polipo, I like to spend my time removing barriers for the work of designers to be visible, helping developers spend less time on repetitive, boring and low-ROI tasks that survived the technological advancement made in the last 20 years, untouched.

I like to run (up to a marathon), read (from Kurt Vonnegut to Jason Fried), speak and learn languages, use my bike as my car whenever I can. 

Find me in Vilnius having fun, or here.

taplio

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Ledion Bezati

Giovanni Proietta

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