𝗬𝗼𝘂 𝗰𝗮𝗻 𝘀𝗲𝗹𝗹 𝗯𝗲𝘁𝘁𝗲𝗿.
Selling doesn’t need to feel messy, pushy, or confusing.
When sales are clear and focused, results follow naturally.
.
Yet many organisations struggle with:
😰 Low conversion rates despite having leads
😰 Customers are pushing for discounts because the value isn’t clear
😰 Sales leaders feel overwhelmed or unsure of direction
😰 Businesses are working hard but feeling stuck in growth
.
𝗛𝗼𝘄 𝗜 𝗛𝗲𝗹𝗽
Since 2011, I’ve helped organisations across Asia Pacific and Europe improve the way they sell by strengthening conversations, value positioning, and execution.

Over the years, I’ve worked with 1,000+ companies and trained 50,000+ professionals, helping them move from guesswork to clarity in sales.

My work focuses on one simple belief:
𝘞𝘩𝘦𝘯 𝘱𝘦𝘰𝘱𝘭𝘦 𝘩𝘢𝘷𝘦 𝘢 𝘣𝘦𝘵𝘵𝘦𝘳 𝘤𝘭𝘢𝘳𝘪𝘵𝘺, 𝘵𝘩𝘦𝘺 𝘤𝘰𝘮𝘮𝘶𝘯𝘪𝘤𝘢𝘵𝘦 𝘣𝘦𝘵𝘵𝘦𝘳, 𝘢𝘯𝘥 𝘴𝘦𝘭𝘭 𝘣𝘦𝘵𝘵𝘦𝘳.

I offer practical, customised solutions, grounded in real results:
🔥 Turned a retail business from RM1.5M debt to profitability (no external funding)
🔥 Tripled revenue for a medical centre through strategic sales shifts
🔥 Scaled a tuition business from 5 to 80 outlets in 5 years
🔥 Supported a wellness brand through growth towards a public listing
.
𝗪𝗵𝗮𝘁 𝗜 𝗗𝗼
I deliver practical sales training, coaching, and keynotes that help teams:
⭐️ Improve sales conversations
⭐️ Communicate value with confidence
⭐️ Sell without relying on discounts
⭐️ Build consistency in performance

My sessions are known for being practical, energised, and immediately applicable, especially in technical, consultative, and high-trust selling environments.
.
𝗔𝗯𝗼𝘂𝘁 𝘁𝗵𝗲 𝗔𝘂𝘁𝗵𝗼𝗿
I am the author of six books on entrepreneurship, branding, and business growth, including 𝙏𝙝𝙚 𝙎𝙖𝙡𝙚𝙨 𝙂𝙪𝙞𝙙𝙚, a practical resource for sellers who want clarity, confidence, and trust in real sales conversations.
.
𝗜𝗻𝗱𝘂𝘀𝘁𝗿𝗶𝗲𝘀 𝗜 𝗪𝗼𝗿𝗸 𝗪𝗶𝘁𝗵
Engineering | Automotive | Manufacturing | Financial Services | Retail
.
𝗖𝗿𝗲𝗱𝗲𝗻𝘁𝗶𝗮𝗹𝘀 & 𝗖𝗲𝗿𝘁𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀
✅ HRD Corp Accredited Trainer
✅ BMW Certified Retail Sales Trainer
✅ Certified Professional Coach (TEAMCoach International)
✅ DiSC Certified Trainer (Wiley)
✅ Certified Facilitator (FINEEC)
✅ IPMA UK Certified Professional Trainer
✅ Alibaba.com Global Lecturer
✅ IAC-Masteries Practitioner™
✅ NLP Practitioner
.
Languages: English | Mandarin | Bahasa Malaysia | Cantonese
📍 Based in Penang, Malaysia | Serving clients globally

If you believe your team can sell better,
let’s have a conversation. 👋

LeikHong Leow

I’ll be in this training room for the next three days.

One thing keeps surfacing — and it connects closely to what I reflected on recently about selling behaviour.

When pressure enters a sales conversation, many sellers don’t struggle because they lack skill.

They struggle because their default behaviour takes over.
→ Some push harder.
→ Some withdraw.
→ Some start doubting themselves.

What’s powerful isn’t correcting behaviour immediately,
but first, helping people recognise why they react the way they do.

Awareness creates choice.
And choice creates better conversations.

LeikHong Leow, 𝙲𝙿𝙲, 𝙸𝙰𝙲-𝙼𝙿ᵀᴹ

You Can Sell Better. 🚀 | Sales Trainer | Keynote Speaker | Executive Coach | Helping teams improve sales conversations, communicate value, and achieve better results. ❤️ Let’s Connect

Completed a 3-day workshop with a regional team of colleagues from the 🇦🇪 UAE, 🇪🇬 Egypt, and 🇸🇦 Saudi Arabia. 

Including professionals from Engineering, Sales, Service, and Support, all in customer-facing roles handling complex conversations in different ways.

This session was about communicating better when conversations become challenging.

We spent time working on:
• Understanding customer behaviour under pressure
• Asking better questions to create clarity
• Handling hesitation, objections, and difficult moments
• Reducing misunderstanding in technical and high-stakes conversations

One insight that surfaced repeatedly in the room:
👉 Conversations don’t break down because people lack expertise.
They break down when 𝗮𝘀𝘀𝘂𝗺𝗽𝘁𝗶𝗼𝗻𝘀 𝗿𝗲𝗽𝗹𝗮𝗰𝗲 𝗰𝗹𝗮𝗿𝗶𝘁𝘆.

When teams slow down, listen more intentionally, and guide conversations with purpose, trust builds naturally, even in tough situations.

Thank you to everyone in the room for the openness, energy, and honest discussions throughout the three days.

Wishing you continued confidence and clarity in your customer conversations ahead.

#CommunicationSkills
#CustomerConversations
#ProfessionalDevelopment
#WorkingAcrossCultures

I’ve just completed my 𝗦𝗮𝗹𝗲𝘀 𝗦𝘁𝗮𝗿 𝗜𝗻𝘃𝗲𝗻𝘁𝗼𝗿𝘆 (𝗦𝗦𝗜) 𝗖𝗲𝗿𝘁𝗶𝗳𝗶𝗲𝗱 𝗣𝗿𝗮𝗰𝘁𝗶𝘁𝗶𝗼𝗻𝗲𝗿 training. 

What stood out for me wasn’t the assessment itself, but what it revealed about selling behaviour. 

Over the years, I’ve trained and coached many capable sales professionals. 
Most know the frameworks. 
Most understand the process. 

Yet when pressure shows up — tough objections, stalled deals, aggressive targets — behaviour changes. 
→ Some push harder. 
→ Some avoid the conversation. 
→ Some second-guess themselves. 

#SSI helped me make sense of patterns I’ve been seeing for years in sales conversations: how a salesperson’s natural disposition and motivation influence their sales approach, especially under #stress. 

What I appreciate about this tool is that it’s not about labelling people or telling them how to sell. 

It’s about creating a clearer mirror — so sales professionals can understand why certain situations feel harder for them, and where their real development leverage lies. 

As a coach and trainer, this gives me a much stronger starting point for conversations: 
→ not guessing, 
→ not assuming, 
→ but guiding development based on how someone naturally operates. 

Have you ever reflected on how your selling behaviour changes when things don’t go as planned? 

Lastly, much appreciation to Raymond Phoon and PowerUpSuccess Group for the guidance.

“Daddy, are you selling things to people?”
.
My daughter asked me this one night while I was packing for work.
.
I paused.
.
To a child, “selling” sounds like taking something from someone.
It sounds pushy. Transactional.
.
I told her,
“No. I help people solve problems they don’t know how to solve yet.”
.
That answer wasn’t just for her.
It’s the same shift many salespeople struggle to make.
.
When selling feels uncomfortable, it’s often because we think we’re convincing.
.
When selling feels right, it’s because we’re helping.
.
Looking back over the years, the best sellers I’ve met weren’t the loudest.
They were the clearest.
.
In 2026, my focus is simple:
𝗬𝗼𝘂 𝗰𝗮𝗻 𝘀𝗲𝗹𝗹 𝗯𝗲𝘁𝘁𝗲𝗿.
.
Not by pushing harder.
Not by dropping price.
.
But by having better conversations, creating clearer value, and guiding customers with confidence.
.
If this resonates, we should talk.
.
.
#YouCanSellBetter
#SalesLeadership
#CustomerCentricSelling

Not all buyers make decisions the same way.
.
Yet many sales conversations sound almost identical.
.
Over the years, I’ve noticed something simple:
when sellers don’t adapt to how buyers make decisions, conversations stall, even when the solution makes sense.
.
I put together this short PDF to summarise the 𝟱 𝗯𝘂𝘆𝗲𝗿 𝗱𝗲𝗰𝗶𝘀𝗶𝗼𝗻 𝘀𝘁𝘆𝗹𝗲𝘀 I see most often, and what each one needs from us.
.
There’s no good or bad style.
Only a better way to guide each one.
.
👉 Which buyer type do you find hardest to work with?
.
♻️ Repost to help other sellers
➕ Follow LeikHong for practical sales insights
.
.
.
#YouCanSellBetter
#B2BSelling
#BuyerProfiles

The 5 Buyer Decision Styles

𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝘃𝗮𝗹𝘂𝗲 𝗶𝘀 𝗰𝗿𝗲𝗮𝘁𝗲𝗱 𝘄𝗵𝗲𝗻 𝘁𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻 𝗵𝗮𝗽𝗽𝗲𝗻𝘀.

Either:
• from turbulence → calm
• or from calm → turbulence

Every business, in one way or another, exists to move customers from one state to another.

A cybersecurity provider, for example, 𝗯𝗿𝗶𝗻𝗴𝘀 𝗰𝗮𝗹𝗺 𝗼𝘂𝘁 𝗼𝗳 𝗰𝗵𝗮𝗼𝘀.
Imagine a bank without strong security — constant anxiety, disruption, and risk.

On the other hand, a theme park like Disneyland creates value by doing the opposite.
It 𝗶𝗻𝘁𝗿𝗼𝗱𝘂𝗰𝗲𝘀 𝗲𝘅𝗰𝗶𝘁𝗲𝗺𝗲𝗻𝘁, 𝗷𝗼𝘆, 𝗮𝗻𝗱 𝘂𝗻𝗳𝗼𝗿𝗴𝗲𝘁𝘁𝗮𝗯𝗹𝗲 𝗺𝗼𝗺𝗲𝗻𝘁𝘀 into otherwise ordinary routines.

Different businesses.
Same principle.

Value is created when a meaningful transformation occurs.

𝘘: 𝘈𝘳𝘦 𝘺𝘰𝘶 𝘪𝘯 𝘵𝘩𝘦 𝘣𝘶𝘴𝘪𝘯𝘦𝘴𝘴 𝘰𝘧:
A) Reducing turbulence and creating calm
B) Introducing positive turbulence and new possibilities

Once you’re clear on that,
selling becomes less about features, and more about the change you help customers experience.

That’s one way 𝘆𝗼𝘂 𝗰𝗮𝗻 𝘀𝗲𝗹𝗹 𝗯𝗲𝘁𝘁𝗲𝗿.

And if this resonates, follow LeikHong for practical reflections on business, selling, and value.

Over the years, I’ve noticed something consistent across sales teams.
.
When results dip, the issue rarely lies with effort or attitude.
It shows up in 𝘀𝗽𝗲𝗰𝗶𝗳𝗶𝗰 𝗽𝗮𝗿𝘁𝘀 𝗼𝗳 𝘁𝗵𝗲 𝘀𝗮𝗹𝗲𝘀 𝗷𝗼𝘂𝗿𝗻𝗲𝘆.
.
After reflecting on the patterns I see most often, I distilled my 2026 focus into five areas where selling either breaks down or gets better:
1️⃣ Creating the right demand
2️⃣ Having better sales conversations
3️⃣ Turning interest into decisions
4️⃣ Selling on value, not price
5️⃣ Coaching teams for sustainable results
.
I’ve captured this direction in a simple guide:
“𝗬𝗼𝘂 𝗖𝗮𝗻 𝗦𝗲𝗹𝗹 𝗕𝗲𝘁𝘁𝗲𝗿 – 𝗗𝗣𝗖 𝟮𝟬𝟮𝟲.”
.
It’s not a one-size-fits-all programme list.
It’s a thinking framework to help teams focus on what actually moves sales forward.
.
If your team is facing any of these challenges,
we should have a conversation.
.
Know someone who is seeking sales training? 
♻️ Repost it to your network and follow LeikHong for more.
.
.
#YouCanSellBetter
#B2BSales
#SalesTraining

Sales Training Programme to guide you sell better

𝗜𝗻 𝘀𝗮𝗹𝗲𝘀, 𝘄𝗲 𝘀𝗽𝗲𝗻𝗱 𝘆𝗲𝗮𝗿𝘀 𝗯𝘂𝗶𝗹𝗱𝗶𝗻𝗴 𝗰𝗼𝗺𝗽𝗮𝗻𝘆 𝗯𝗿𝗮𝗻𝗱𝘀.
𝗕𝘂𝘁 𝗼𝗳𝘁𝗲𝗻 𝗶𝗴𝗻𝗼𝗿𝗲 𝘁𝗵𝗲 𝗽𝗲𝗿𝘀𝗼𝗻 𝘄𝗵𝗼 𝘀𝗶𝘁𝘀 𝗮𝗰𝗿𝗼𝘀𝘀 𝘁𝗵𝗲 𝘁𝗮𝗯𝗹𝗲.

I’ll be honest.

There were periods in my sales career where I felt invisible.
No one noticed the late hours I worked
or the extra miles I put in.

Not my boss.
Not my customers.

At least, that’s what I thought.

What I didn’t realise was this:
𝘀𝗼𝗺𝗲 𝗽𝗲𝗼𝗽𝗹𝗲 𝘄𝗲𝗿𝗲 𝘄𝗮𝘁𝗰𝗵𝗶𝗻𝗴 𝗾𝘂𝗶𝗲𝘁𝗹𝘆 𝗳𝗿𝗼𝗺 𝗮𝗳𝗮𝗿.

They noticed how I showed up.
How I handled problems.
How I gave them peace of mind when things weren’t smooth.

They didn’t say anything at the time.

But when the timing was right, opportunities appeared.
→ Referrals.
→ New roles.
Unexpected messages that started with,
“You’re always very helpful.”

That’s when it clicked.

Real personal branding isn’t built on a screen,
posting polished photos and videos.

It’s built in moments when people need you.
Not by being loud.
But by being reliable.

If you’re a salesperson feeling unseen right now, remember this:
👉 Someone is watching.
What do you want them to remember you for?
.
.
.
#YouCanSellBetter
#PersonalBranding
#SalesCareers
#TrustInSales

This page comes from my notebook while I was going through a behavioural assessment certification (#SSI) I recently completed.

The assessment identifies different 𝗦𝗮𝗹𝗲𝘀 𝗗𝗶𝘀𝗽𝗼𝘀𝗶𝘁𝗶𝗼𝗻𝘀: a salesperson’s natural preferences, talents, and tendencies in selling, as they naturally show up in sales conversations.

Some people are naturally more:
• Consultative
• Assertive
• Relationship-driven
• Analytical
• Or structured in how they sell

None of these is right or wrong.

Problems arise when:
– We sell against our natural tendencies
– Or we don’t understand why certain situations feel harder than others

What SSI does well is this:
👉 It gives salespeople a mirror.

Instead of asking:
“𝘏𝘰𝘸 𝘴𝘩𝘰𝘶𝘭𝘥 𝘐 𝘴𝘦𝘭𝘭 𝘭𝘪𝘬𝘦 𝘰𝘵𝘩𝘦𝘳𝘴?”

A better question is:
“𝘏𝘰𝘸 𝘤𝘢𝘯 𝘐 𝘴𝘦𝘭𝘭 𝘣𝘦𝘵𝘵𝘦𝘳 𝘣𝘺 𝘶𝘯𝘥𝘦𝘳𝘴𝘵𝘢𝘯𝘥𝘪𝘯𝘨 𝘩𝘰𝘸 𝘐 𝘯𝘢𝘵𝘶𝘳𝘢𝘭𝘭𝘺 𝘰𝘱𝘦𝘳𝘢𝘵𝘦?”

-----

➡ I’m still integrating this learning into my coaching and training work,
but I’m already seeing how it creates much richer conversations with sales professionals.

If you’re curious about your own natural sales disposition,
I’m happy to have a ☕️ coffee chat and share how the assessment works.

Sales Dispositions Behavioral Traits

After sitting in a few sales conversations this week, one pattern keeps repeating.

The difference between average sellers and strong sellers under pressure:
→ isn’t confidence.
→ It isn’t experience.
→ It isn’t even skills.

It’s this:
👉 Strong sellers slow the conversation down.

When buyers push for discounts, hesitate, or go quiet,
average sellers react fast.
→ They explain more.
→ They justify harder.
→ They talk themselves into corners.

Strong sellers do the opposite.
→ They pause.
→ They ask one good question.
→ They create space for the buyer to think.

Because pressure doesn’t need more words.
It needs #clarity.

If you’re leading or coaching a sales team, this is often the real work:
→ not teaching people what to say
→ but helping them learn when to slow down.

You don’t sell better by pushing harder.
You sell better by thinking more clearly.

Recently, I was in a sales discussion where someone said,
.
“We followed up so many times… but the deal still stalled.”
.
That moment felt familiar.
.
Most stalled deals aren’t stuck because sellers didn’t try hard enough.
They’re stuck because the 𝗰𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻 𝗹𝗼𝘀𝘁 𝗰𝗹𝗮𝗿𝗶𝘁𝘆.
.
What I often see is this:
❌ The customer understands the product
❌ The customer understands the price
❌ But the customer is unsure about the outcome
.
When clarity drops, hesitation rises.
.
Looking back, the teams that sell better don’t chase harder.
They slow down and fix three things:
✅ The problem they are really solving
✅ The impact of not solving it
✅ The path forward
.
That’s not a motivation issue.
That’s a conversation issue.
.
Fix the conversation, and confidence returns.
.
That’s how teams sell better.
.
.
Enjoy this? ♻️ Repost it to your network and follow LeikHong for more.
.
.
#YouCanSellBetter
#CustomerCentricSelling
#B2BSales

Most sales teams think deals are lost because of price.
I’m not so sure.
.
From what I see, many deals stall because the buyer hasn’t decided yet, not because they can’t afford it.
.
When that happens, sellers push harder.
→ More follow-ups.
→ More explanations.
But pressure doesn’t help someone decide.
.
.
.
✔️ I help sales teams sell better, especially when deals get stuck, and customers keep asking for discounts. Follow LeikHong for more practical Sales Tips.

In your experience, what really stops deals from moving forward?

Stepping out of daily noise gives perspective.

After working with sales teams across different countries and industries, one thing has become very clear to me.

Top-performing sellers don’t look the same;
but they behave in surprisingly similar ways.

No matter whether they’re selling:
cars, engineering solutions, financial products, or services,
these traits keep showing up.

• They are 𝗴𝗲𝗻𝘂𝗶𝗻𝗲𝗹𝘆 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿-𝗼𝗿𝗶𝗲𝗻𝘁𝗲𝗱, not just friendly, but curious about real needs
• They 𝗳𝗼𝗹𝗹𝗼𝘄 𝗮 𝗰𝗹𝗲𝗮𝗿 𝘀𝗮𝗹𝗲𝘀 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝘆 instead of improvising every conversation
• They know when to 𝗺𝗼𝘃𝗲 𝗰𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻𝘀 𝗳𝗼𝗿𝘄𝗮𝗿𝗱 𝗮𝗻𝗱 𝗰𝗹𝗼𝘀𝗲, without being pushy
• They 𝗽𝗹𝗮𝗻 𝘁𝗵𝗲𝗶𝗿 𝘁𝗶𝗺𝗲 𝘄𝗲𝗹𝗹 and don’t let urgency replace priorities
• They 𝗮𝗽𝗽𝗿𝗼𝗮𝗰𝗵 𝗰𝗵𝗮𝗹𝗹𝗲𝗻𝗴𝗲𝘀 𝗮𝘀 𝗽𝗿𝗼𝗯𝗹𝗲𝗺𝘀 𝘁𝗼 𝘀𝗼𝗹𝘃𝗲, not objections to fight
• And most importantly, they 𝗲𝗻𝗷𝗼𝘆 𝘀𝗲𝗹𝗹𝗶𝗻𝗴 𝗮𝗻𝗱 𝗯𝗿𝗶𝗻𝗴 𝗽𝗼𝘀𝗶𝘁𝗶𝘃𝗲 𝗲𝗻𝗲𝗿𝗴𝘆 into conversations

→ Different markets.
→ Different products.
⭐️ Same principles.

Selling changes with context.
But strong selling behaviours travel well.

Curious: Which of these do you see most often in strong sellers you’ve worked with?

♻️ If this resonates, feel free to share it with another seller who might benefit.
➕ Follow LeikHong for practical sales insights

I help B2B companies generate sustainable sales success | Global Membership Coordinator, IAC | Certified Shared Leadership Team Coach| PCC | CSP | Co-Creator, Sales Map | Author "Winning the B2B Sale in China"

I'm passionate about helping teams unlock their full potential and achieve incredible results. As a Sales Leadership Team Coach, I've had the privilege of working with diverse sales teams from around the globe, witnessing firsthand the transformative power of outcomes-based selling.

My journey has taken me through various sales, marketing, HR, and senior management roles. These experiences have given me a deep appreciation for leaders' challenges and the importance of effective teamwork. I love bringing this perspective to my coaching, helping teams see challenges from multiple angles and find innovative solutions.

I've been fortunate to partner with amazing organizations like Cisco, Evonik, and InterContinental Hotels Group etc. Each collaboration has taught me something new and reinforced my belief in the power of sakes leadership.

I am a Certified Speaking Professional (CSP), Professional Certified Coach (PCC) with ICF, and a Masteries Practitioner with IAC. My toolbox includes certifications in Scrum, OD-Tools, Belbin, and Sales-MapTM, a highly reliable situational judgment test for B2B salespeople. But what truly brings me joy is connecting with people and helping them discover their strengths and potential. I believe in the power of human connection and its role in unlocking the full potential of teams.

I'd love to connect if you want to take your sales team to the next level or want to chat about sales leadership and teamwork. Let's explore how we can create positive change together!

cj Ng 黄常捷 - Sales Leadership Team Coach

How Singapore Leverages on National Service for Nation Building (Not Just Defence)

My son Laurenz started his national service this week. Watching him transform from boy to soldier fills me with pride—and a father's bittersweet realization that my baby has truly grown up.

But here's what struck me during our visit to his basic military training camp: National service in Singapore isn't only about defense. It's about integration.

I witnessed something truly remarkable as we attended Laurenz's enlistment. Young men from every background—Chinese, Indian, Malay, Filipino, Vietnamese—serving side by side. Some families arrived from mainland China in the last decade. Others have roots stretching back generations. The instructors themselves reflect this diversity: commanders with Vietnamese heritage, or whose parents came from India or the Philippines.

In an era when Singapore welcomes significant immigration, this matters more than ever. How do you build one nation from such different origins? How do you create unity without erasing identity?

National service provides the answer.

In National Service, everyone's background becomes secondary. You're no longer defined by where your grandparents were born or what language you speak at home. You're a Singaporean. Period.

This shared experience—the exhaustion of training, the camaraderie of camp life, the common purpose of defending your country—acts as powerful glue. It's not forced assimilation. It's an organic transformation. Young men who might never have met in their separate schools and neighborhoods become brothers through shared hardship and achievement. National Service turns a diverse population into one people.

What are your views about National Service in Singapore?

#NationalService #Singapore #NationalIdentity #Immigration #SocialCohesion #CitizenshipMatters #DiversityAndUnity

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