𝗬𝗼𝘂 𝗰𝗮𝗻 𝘀𝗲𝗹𝗹 𝗯𝗲𝘁𝘁𝗲𝗿.
Selling doesn’t need to feel messy, pushy, or confusing.
When sales are clear and focused, results follow naturally.
.
Yet many organisations struggle with:
😰 Low conversion rates despite having leads
😰 Customers are pushing for discounts because the value isn’t clear
😰 Sales leaders feel overwhelmed or unsure of direction
😰 Businesses are working hard but feeling stuck in growth
.
𝗛𝗼𝘄 𝗜 𝗛𝗲𝗹𝗽
Since 2011, I’ve helped organisations across Asia Pacific and Europe improve the way they sell by strengthening conversations, value positioning, and execution.

Over the years, I’ve worked with 1,000+ companies and trained 50,000+ professionals, helping them move from guesswork to clarity in sales.

My work focuses on one simple belief:
𝘞𝘩𝘦𝘯 𝘱𝘦𝘰𝘱𝘭𝘦 𝘩𝘢𝘷𝘦 𝘢 𝘣𝘦𝘵𝘵𝘦𝘳 𝘤𝘭𝘢𝘳𝘪𝘵𝘺, 𝘵𝘩𝘦𝘺 𝘤𝘰𝘮𝘮𝘶𝘯𝘪𝘤𝘢𝘵𝘦 𝘣𝘦𝘵𝘵𝘦𝘳, 𝘢𝘯𝘥 𝘴𝘦𝘭𝘭 𝘣𝘦𝘵𝘵𝘦𝘳.

I offer practical, customised solutions, grounded in real results:
🔥 Turned a retail business from RM1.5M debt to profitability (no external funding)
🔥 Tripled revenue for a medical centre through strategic sales shifts
🔥 Scaled a tuition business from 5 to 80 outlets in 5 years
🔥 Supported a wellness brand through growth towards a public listing
.
𝗪𝗵𝗮𝘁 𝗜 𝗗𝗼
I deliver practical sales training, coaching, and keynotes that help teams:
⭐️ Improve sales conversations
⭐️ Communicate value with confidence
⭐️ Sell without relying on discounts
⭐️ Build consistency in performance

My sessions are known for being practical, energised, and immediately applicable, especially in technical, consultative, and high-trust selling environments.
.
𝗔𝗯𝗼𝘂𝘁 𝘁𝗵𝗲 𝗔𝘂𝘁𝗵𝗼𝗿
I am the author of six books on entrepreneurship, branding, and business growth, including 𝙏𝙝𝙚 𝙎𝙖𝙡𝙚𝙨 𝙂𝙪𝙞𝙙𝙚, a practical resource for sellers who want clarity, confidence, and trust in real sales conversations.
.
𝗜𝗻𝗱𝘂𝘀𝘁𝗿𝗶𝗲𝘀 𝗜 𝗪𝗼𝗿𝗸 𝗪𝗶𝘁𝗵
Engineering | Automotive | Manufacturing | Financial Services | Retail
.
𝗖𝗿𝗲𝗱𝗲𝗻𝘁𝗶𝗮𝗹𝘀 & 𝗖𝗲𝗿𝘁𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀
✅ HRD Corp Accredited Trainer
✅ BMW Certified Retail Sales Trainer
✅ Certified Professional Coach (TEAMCoach International)
✅ DiSC Certified Trainer (Wiley)
✅ Certified Facilitator (FINEEC)
✅ IPMA UK Certified Professional Trainer
✅ Alibaba.com Global Lecturer
✅ IAC-Masteries Practitioner™
✅ NLP Practitioner
.
Languages: English | Mandarin | Bahasa Malaysia | Cantonese
📍 Based in Penang, Malaysia | Serving clients globally

If you believe your team can sell better,
let’s have a conversation. 👋

LeikHong Leow

𝗧𝗼𝗱𝗮𝘆 𝗺𝗮𝗿𝗸𝘀 𝗼𝘂𝗿 𝟭𝟬𝘁𝗵 𝘄𝗲𝗱𝗱𝗶𝗻𝗴 𝗮𝗻𝗻𝗶𝘃𝗲𝗿𝘀𝗮𝗿𝘆.

Ten years ago, we started this journey together, not fully knowing what life and the years ahead would bring.

Over the past decade, there have been plenty of:
• laughter
• learning
• challenges
• and many unforgettable moments.

Building a business and travelling often mean long days and unpredictable schedules.

Behind all of that, there is always you, quietly supporting the journey.

Thank you for your patience, your encouragement, and for always keeping me grounded.

Grateful for the past decade together.

Looking forward to many more years of adventures ahead. ❤️

Wong Sook Shyan

LeikHong Leow, 𝙲𝙿𝙲, 𝙸𝙰𝙲-𝙼𝙿ᵀᴹ

You Can Sell Better. 🚀 | Sales Trainer | Keynote Speaker | Executive Coach | Helping teams improve sales conversations, communicate value, and achieve better results. ❤️ Let’s Connect

After my anniversary post, I received many kind messages and comments.

Thank you, truly appreciate it.

It also got me thinking about something.

The strongest relationships, whether in life or in business, are built on the same foundation:
👉 𝗨𝗻𝗱𝗲𝗿𝘀𝘁𝗮𝗻𝗱𝗶𝗻𝗴 𝗳𝗶𝗿𝘀𝘁.

Not convincing.
Not pushing.
Not rushing.

👉 𝗝𝘂𝘀𝘁 𝘂𝗻𝗱𝗲𝗿𝘀𝘁𝗮𝗻𝗱𝗶𝗻𝗴.
/
In sales, I often see the opposite.

People jump into presenting too quickly.
They try to “close” before they even understand.

But customers don’t buy because you explained well.

They buy because they feel understood.

That’s why great sales conversations are not about talking more.

They are about asking better questions.

And listening carefully.

The same principle applies beyond sales.

→ In leadership.
→ In partnerships.
→ In life.

Simple idea.

But not always easy to practice.

𝗖𝘂𝗿𝗶𝗼𝘂𝘀 𝘁𝗼 𝗵𝗲𝗮𝗿 𝘆𝗼𝘂𝗿 𝘁𝗵𝗼𝘂𝗴𝗵𝘁𝘀:
𝘞𝘩𝘢𝘵 𝘥𝘰 𝘺𝘰𝘶 𝘵𝘩𝘪𝘯𝘬 𝘣𝘶𝘪𝘭𝘥𝘴 𝘵𝘳𝘶𝘴𝘵 𝘧𝘢𝘴𝘵𝘦𝘳, 𝘦𝘹𝘱𝘭𝘢𝘪𝘯𝘪𝘯𝘨 𝘸𝘦𝘭𝘭 𝘰𝘳 𝘶𝘯𝘥𝘦𝘳𝘴𝘵𝘢𝘯𝘥𝘪𝘯𝘨 𝘥𝘦𝘦𝘱𝘭𝘺?
.
.
Follow LeikHong for practical insights on sales, positioning, and revenue systems.

🧧 Chinese New Year is over.

Your sales targets didn’t pause.
Your competitors didn’t slow down.
And Q1 is more than halfway.

The first 10 working days after a festive break
quietly determine how the next 90 days will unfold.

Here’s the uncomfortable truth:
→ Some sales leaders ease back in.
→ Some wait for the team to “warm up.”
→ Some hope momentum will return on its own.

It rarely does.

𝗛𝗶𝗴𝗵-𝗶𝗺𝗽𝗮𝗰𝘁 𝘀𝗮𝗹𝗲𝘀 𝗹𝗲𝗮𝗱𝗲𝗿𝘀 reset immediately.
Not with pressure.
But with clarity.

They:
• Re-align the numbers and priorities
• Re-establish daily discipline
• Re-set the standard of conversations
• Rebuild accountability from the ground up

Momentum is not accidental.

It is a leadership decision.

Strong sales leaders move early.

What would you do in the 𝗻𝗲𝘅𝘁 𝟰𝟴 𝗵𝗼𝘂𝗿𝘀 to set the pace?

—

♻️ Follow LeikHong for practical insights on sales leadership and performance.

Most sales meetings are a waste of time.

I know.

Because I used to sit through them.

When I was a salesperson, our company flew the entire sales team into HQ every month.

Flights. Hotels. Full-day meetings.

The company invested a lot of money.

We invested a lot of time.

And yet, many of us quietly felt the same thing:
This isn’t productive.

Why?

Because the entire day was mostly:
• Going around the room giving updates
• Reporting numbers that were already in the system
• Listening to long presentations
• Very little real coaching

We left with more slides.

But, not clearer decisions.
→ The same stuck deals remained stuck.
→ The same weak strategies remained weak.

And next month, we repeated it again.

That’s when I realised:
A sales meeting should not be a reporting session.

If your CRM already shows the numbers,
the meeting should focus on what the numbers don’t show.

High-performing sales meetings do three things:
1️⃣ They challenge assumptions behind key deals
2️⃣ They coach strategy in real time
3️⃣ They force clear decisions before people leave the room

If no behaviour changes after the meeting,
the meeting was theatre.
Not leadership.

Sales meetings should create momentum, not maintain routine.

If you lead a sales team:
What’s one thing you’ve changed to make your meetings more effective?

—

Follow LeikHong for practical insights on sales leadership and performance.

Most salespeople think selling is about presenting well.

But over the years, I’ve learned something different.

Great salespeople don’t start with presentations.

They start with 𝗾𝘂𝗲𝘀𝘁𝗶𝗼𝗻𝘀.

Good discovery builds trust.
Great discovery builds deals.

Poor discovery often leads to price objections later.

That’s why in 𝘛𝘩𝘦 𝘚𝘢𝘭𝘦𝘴 𝘎𝘶𝘪𝘥𝘦, I emphasise one core idea:
𝗦𝗲𝗹𝗹𝗶𝗻𝗴 𝗶𝘀 𝗻𝗼𝘁 𝗮𝗯𝗼𝘂𝘁 𝗽𝘂𝘀𝗵𝗶𝗻𝗴 𝗮 𝗽𝗿𝗼𝗱𝘂𝗰𝘁.
𝗜𝘁’𝘀 𝗮𝗯𝗼𝘂𝘁 𝘂𝗻𝗱𝗲𝗿𝘀𝘁𝗮𝗻𝗱𝗶𝗻𝗴 𝘁𝗵𝗲 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿’𝘀 𝗽𝗿𝗼𝗯𝗹𝗲𝗺 𝗳𝗶𝗿𝘀𝘁.

Ask better questions.
Listen carefully.
Then position your solution.

Simple in theory.
But powerful in practice.

👇 Quick question for fellow sellers:
𝗪𝗵𝗮𝘁’𝘀 𝘆𝗼𝘂𝗿 𝗳𝗮𝘃𝗼𝘂𝗿𝗶𝘁𝗲 𝗱𝗶𝘀𝗰𝗼𝘃𝗲𝗿𝘆 𝗾𝘂𝗲𝘀𝘁𝗶𝗼𝗻?
𝗗𝗿𝗼𝗽 𝗷𝘂𝘀𝘁 𝗢𝗡𝗘 𝗯𝗲𝗹𝗼𝘄.

-----
Follow LeikHong for practical insights on sales, positioning, and revenue systems.

After sending the website structure PDF to quite a number of founders and business owners this week, I noticed something interesting.

Most websites don’t have a 𝘁𝗿𝗮𝗳𝗳𝗶𝗰 problem.

They have a 𝗰𝗹𝗮𝗿𝗶𝘁𝘆 problem.

Most websites don’t fail because of design.

They fail because of 𝘂𝗻𝗰𝗹𝗲𝗮𝗿 𝗰𝗼𝗽𝘆𝘄𝗿𝗶𝘁𝗶𝗻𝗴.

The homepage usually talks about:
• The company history
• How long the business has existed
• Awards and certifications

But the visitor is usually thinking something much simpler:
“𝘊𝘢𝘯 𝘺𝘰𝘶 𝘴𝘰𝘭𝘷𝘦 𝘮𝘺 𝘱𝘳𝘰𝘣𝘭𝘦𝘮?”

Within the first few seconds, your website should answer 𝘁𝗵𝗿𝗲𝗲 𝗾𝘂𝗲𝘀𝘁𝗶𝗼𝗻𝘀 𝗰𝗹𝗲𝗮𝗿𝗹𝘆:
1️⃣ What problem do you solve
2️⃣ Who is it for
3️⃣ What should I do next

If visitors have to figure it out themselves, they usually leave.

This applies not only to websites.

It also applies to:
• Company profiles
• Sales decks
• LinkedIn profiles
• Marketing brochures

Clarity converts.

Confusion kills interest.

Sometimes, improving sales results is not about more traffic.

It’s about clearer messaging.

𝗜’𝗺 𝗰𝘂𝗿𝗶𝗼𝘂𝘀 𝘄𝗵𝗮𝘁 𝗼𝘁𝗵𝗲𝗿𝘀 𝗮𝗿𝗲 𝗻𝗼𝘁𝗶𝗰𝗶𝗻𝗴 𝗮𝘀 𝘄𝗲𝗹𝗹.
𝘞𝘩𝘢𝘵 𝘪𝘴 𝘵𝘩𝘦 𝘣𝘪𝘨𝘨𝘦𝘴𝘵 𝘤𝘭𝘢𝘳𝘪𝘵𝘺 𝘮𝘪𝘴𝘵𝘢𝘬𝘦 𝘺𝘰𝘶 𝘰𝘧𝘵𝘦𝘯 𝘴𝘦𝘦 𝘰𝘯 𝘣𝘶𝘴𝘪𝘯𝘦𝘴𝘴 𝘸𝘦𝘣𝘴𝘪𝘵𝘦𝘴?

----------------
Follow LeikHong for practical insights on sales, positioning, and revenue systems.

High performance without recovery leads to burnout.
→ Running a business.
→ Leading a sales team.
→ Chasing targets.

These are high-pressure careers.
And it’s very easy to slip into anxiety without noticing.

Stress doesn’t usually explode.
It accumulates quietly.

🟢 That’s why learning to de-stress is a performance strategy.

Inside our bodies, we already have four powerful chemicals that regulate how we feel.

As a high performer, you need to manage your 𝗽𝗵𝘆𝘀𝗶𝗼𝗹𝗼𝗴𝘆.

Because when your energy is stable:
• Your thinking becomes clearer
• Your conversations become calmer
• Your decisions become sharper

And sharp decisions compound.

As entrepreneurs and sales professionals,
what’s one small habit you use to reset your energy during the week?

—

Follow LeikHong for practical insights on performance, leadership, and selling better.

Most business websites don’t have a traffic problem.

They have a clarity problem.

Within 5 seconds, a visitor should know:
• What you do
• Who it’s for
• Why it matters

If they can’t answer those three questions quickly,
they leave.

I’ve reviewed many SME and sales-driven websites over the years.

Common issues:
– The header talks about the company, not the customer
– The value proposition is vague
– Too many options, no clear next step
– No structured journey from problem → solution → action

A website should not just look good.

It should guide.

So I created a simple wireframe structure I use with clients to design customer-centric websites that actually convert.

It walks through:
1. The 5-second header
2. Positioning the customer as the hero
3. Clear value proposition
4. Simple 3-step process
5. Testimonials and proof
6. Strategic call-to-action placement

If you’d like the PDF,
comment “𝗪𝗲𝗯𝘀𝗶𝘁𝗲” below and I’ll send it to you via DM.

Let’s build websites that sell, not just sit online.

—

Follow LeikHong for practical insights on sales, positioning, and revenue systems.

Most salespeople think deals are lost at the proposal stage.

They’re not.

They are usually lost much earlier.

During the 𝗱𝗶𝘀𝗰𝗼𝘃𝗲𝗿𝘆 𝗰𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻.

I’ve listened to hundreds of sales calls over the years.

The pattern is always the same.

Salespeople rush to explain their product.

They present too early.
They pitch too much.
They assume too quickly.

But great salespeople do something very different.

They slow down.

They ask better questions.

Because the quality of your discovery determines:
• the strength of your solution
• the level of trust you build
• whether price becomes an objection later

Poor discovery creates price pressure.

Strong discovery creates value.

So I put together a simple framework that I use when coaching sales teams on 𝗿𝘂𝗻𝗻𝗶𝗻𝗴 𝗯𝗲𝘁𝘁𝗲𝗿 𝗱𝗶𝘀𝗰𝗼𝘃𝗲𝗿𝘆 𝗰𝗮𝗹𝗹𝘀.

You can save this and use it in your next sales conversation.
Better questions → deeper understanding
Deeper understanding → stronger solutions
Stronger solutions → better deals.

Curious to hear from fellow sellers and sales leaders:
𝗪𝗵𝗮𝘁 𝗶𝘀 𝗼𝗻𝗲 𝗱𝗶𝘀𝗰𝗼𝘃𝗲𝗿𝘆 𝗾𝘂𝗲𝘀𝘁𝗶𝗼𝗻 𝘁𝗵𝗮𝘁 𝗮𝗹𝘄𝗮𝘆𝘀 𝘄𝗼𝗿𝗸𝘀 𝘄𝗲𝗹𝗹 𝗳𝗼𝗿 𝘆𝗼𝘂?

Let’s learn from each other.
.
.
Follow LeikHong for practical insights on sales leadership and performance.

How Great Salespeople Run Discovery Calls

𝗦𝗮𝗹𝗲𝘀 𝗧𝗵𝗶𝗻𝗸𝗶𝗻𝗴 𝗖𝗵𝗮𝗹𝗹𝗲𝗻𝗴𝗲: 𝗖𝗮𝗻 𝗬𝗼𝘂 𝗖𝗿𝗮𝗰𝗸 𝗧𝗵𝗲 𝗖𝗼𝗱𝗲?

Sales conversations often feel like solving a puzzle.

→ You get pieces of information.
→ Some clues are clear.
→ Some clues are misleading.

Your job is to connect the dots.

Here’s a quick challenge for today.
🔐 𝐶𝑎𝑛 𝑦𝑜𝑢 𝑐𝑟𝑎𝑐𝑘 𝑡ℎ𝑖𝑠 3-𝑑𝑖𝑔𝑖𝑡 𝑐𝑜𝑑𝑒?

#RelaxFriday
#Puzzle

𝗦𝗲𝗹𝗮𝗺𝗮𝘁 𝗛𝗮𝗿𝗶 𝗥𝗮𝘆𝗮 to all my Muslim friends and connections 🌙✨

As many of you make your journey back to your kampung,
wishing you a safe drive, smooth travels, and precious time with your loved ones.

May this festive season bring you:
→ Joy with your family
→ Peace in your heart
→ And a prosperous year ahead

Drive safe. Enjoy the celebrations.
And Selamat Hari Raya Aidilfitri.

#SelamatHariRaya 
#BalikKampung 
#Gratitude

Deep down, like my Ma who’s a teacher her entire life, I’m one too. 𝘞𝘩𝘢𝘵 𝘮𝘢𝘬𝘦𝘴 𝘢 𝘨𝘰𝘰𝘥 𝘵𝘦𝘢𝘤𝘩𝘦𝘳? She would say it's one that takes something complicated and make it simple for everyone to understand.

Because with clarity, comes commitment. Commitment to grow, to adapt and to thrive in this AI era.

That has been my guiding principle as a trainer in Applied AI, AI Leadership, marketing and market positioning.

That’s core to what we do at Radiant Institute too, which is why we’re always developing and refining our frameworks, learning tools and AI assistants.

So if you're looking to experience how our AI enablement training is different, drop me a message. Alternatively, you can take our AI Effectiveness Scorecard too, so we can have more to talk about when we meet. 


𝟰 𝗟𝗜𝗧𝗧𝗟𝗘 𝗣𝗘𝗥𝗦𝗢𝗡𝗔𝗟 𝗧𝗛𝗜𝗡𝗚𝗦 𝗔𝗕𝗢𝗨𝗧 𝗠𝗘
💎 I used to be a Novice Buddhist monk, so forgive me if I get philosophical from time to time.

☕️ I like working at cafes, and since 2015, had been deliberately living in foreign cities for 90 days a year, just to work at the cafes there.

👕 I only have 7 black t-shirts, 2 jeans, 2 shorts. I'm that weird minimalist friend you have.

🐕 I love strays. So if you see a person that looks like me walking around feeding cats and dogs, it's probably me.

𝟯 𝗪𝗔𝗬𝗦 𝗥𝗔𝗗𝗜𝗔𝗡𝗧 𝗜𝗡𝗦𝗧𝗜𝗧𝗨𝗧𝗘 𝗜𝗦 𝗗𝗜𝗙𝗙𝗘𝗥𝗘𝗡𝗧
(from the 8,500+ training providers in the market)

💡 𝗔𝗦𝗦𝗜𝗦𝗧𝗘𝗗 𝗜𝗗𝗘𝗔𝗧𝗜𝗢𝗡
You already have creative and perceptive team members.
Our job is to structure their thinking and mental models, so that they can transform their amazing ideas into actionable insights.

📝 𝗔𝗦𝗦𝗜𝗦𝗧𝗘𝗗 𝗣𝗥𝗘𝗣𝗔𝗥𝗔𝗧𝗜𝗢𝗡
You already have organized and detailed team members.
Our job is to strategize their planning and thought processes, so that they can transform their actionable insights into action plans.

🚀 𝗔𝗦𝗦𝗜𝗦𝗧𝗘𝗗 𝗘𝗫𝗘𝗖𝗨𝗧𝗜𝗢𝗡
You already have dedicated and hardworking team members.
Our job is to speed up their execution with AI tools, so that they can transform their action plans into accelerated results.

▶️ Watch this 10-minute video:
https://radiant.institute/#10minutevideo

𝗟𝗜𝗞𝗘 𝗪𝗛𝗔𝗧 𝗬𝗢𝗨 𝗦𝗘𝗘 𝗦𝗢 𝗙𝗔𝗥? 𝗟𝗘𝗧'𝗦 𝗧𝗔𝗟𝗞!
📞 +6016 225 2500
✉️ mav@radiant.institute
🌐 [https://radiant.institute](https://radiant.institute/)

Training. Consulting. AI. Artificial Intelligence. Leadership Development. B2B Sales. B2B Marketing. Marketing Strategy. Market Positioning. Framework Design. Visual Selling. Consultative Selling. Sales Enablement. Data Storytelling.

Maverick Foo

The quote pretty much says it all, right?

So let’s jump into the reflection of the week:

“𝘞𝘩𝘢𝘵 𝘢𝘮 𝘐 𝘴𝘵𝘪𝘭𝘭 𝘤𝘢𝘳𝘳𝘺𝘪𝘯𝘨 𝘵𝘩𝘢𝘵 𝘐 𝘴𝘩𝘰𝘶𝘭𝘥𝘯’𝘵?”

Let me start.

For me, it’s the bitterness from fail business partnerships.

It has been slightly more than a year, and while the triggers are getting farther apart, it’s still a conscious effort to make sure I don’t spiral into a vortex of negativity.

𝘏𝘰𝘸 𝘸𝘰𝘶𝘭𝘥 𝘐 𝘬𝘯𝘰𝘸 𝘪𝘧 𝘐’𝘷𝘦 𝘴𝘶𝘤𝘤𝘦𝘴𝘴𝘧𝘶𝘭𝘭𝘺 𝘰𝘷𝘦𝘳𝘤𝘰𝘮𝘦 𝘪𝘵?

Well, for one, I know I won’t spare even a single ounce of attention on that chapter of my life.

Yes, there are lessons still, and those stay with me intentionally.

But I don’t have to carry the weight of the experience that birthed the lessons. 

What about you? What’s something that you know you should leave behind for good?
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Normally, I'll talk about infusing AI into your training initiatives to AI-Enable your workforce by AI-Empowering your workflows. Follow Maverick Foo or subscribe to my free weekly LinkedIn Newsletter at #bebrilliantwithAI, if that's something that gets you excited. But once in a while, I'll share something closer to heart. Let me know in the comments below if you'd like to see more of the philosophical side of me.

#learninganddevelopment #ai #leadershipdevelopment #futureofwork #workplaceai

We help companies to Work Faster, Think Sharper & Learn Smarter with AI 🤖 AI-Infused Training Programs 🏅Award-Winning Consultant & Trainer 🎙️3X TEDx Keynote Speaker & Panel Moderator ☕️ Cafe Hopper 🐕 Stray Lover 🐈

AI benefits do not scale linearly anymore.

They compound.

Boston Consulting Group (BCG)’s Build for the Future study shows only 5% of companies are “future-built”, while 60% report minimal value.

The gap widens because leaders move from pilots to platforms, deploy 5x more workflows, and reinvest gains into capability.

One detail that stood out: agentic AI is already 17% of AI value in 2025, expected to reach 29% by 2028.

Check out this week's article on this critical leadership issue.

Are you compounding AI capability, or compounding delay?
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p.s. We've recently just launched the 𝗔𝗜 𝗘𝗳𝗳𝗲𝗰𝘁𝗶𝘃𝗲𝗻𝗲𝘀𝘀 𝗦𝗰𝗼𝗿𝗲𝗰𝗮𝗿𝗱, a Leadership Level Assessment to help managers understand their team's AI strengths in just 7 minutes. You can access it for free at my profile Maverick Foo. It's our little way to help you and your team Work Faster, Think Sharper and Learn Better with AI.

#learninganddevelopment #ai #leadershipdevelopment #futureofwork #workplaceai

AI benefits are becoming a gap, not a feature AI advantage no longer scales linearly. It compounds. Put simply: if your competitors started using AI e

Open article: The AI Benefits Gap: Why Future-Built Companies Keep Pulling Ahead by Maverick Foo • 5 min read

The AI Benefits Gap: Why Future-Built Companies Keep Pulling Ahead

Honestly, I’ve been fighting an addiction.

Not sure if you feel the same.

Two years into using AI, I realised it had triggered something in me.

I’m addicted to the speed.

I’m addicted to the expanded capability.

I’m addicted to the feeling of “wait, I can do that now?”

Tasks that used to take hours became minutes. Sometimes with better quality too.

😔 Then the downside showed up.

A few hours in, my mind would start to fog up. My focus would drift more easily.

At first, I blamed lunch.

But later I realised it was something else.

AI did not just make work faster. It made “doing more” feel possible.

And because it felt possible, I started doing more.

Three tasks a day slowly became six.

I started saying 𝘺𝘦𝘴 even when I knew I should have said 𝘯𝘰.

I told myself it was just a few more prompts.

And before I knew it, I was drained.

⏰ That was the wake-up call.

Maybe the real gift of AI is not speed. Maybe it is 𝙨𝙥𝙖𝙘𝙚.

Space to pause.

Space to think.

Space to rest.

Space to stop before intensity becomes the new default.

So here’s my question for you:
𝙃𝙖𝙨 𝘼𝙄 𝙞𝙢𝙥𝙧𝙤𝙫𝙚𝙙 𝙮𝙤𝙪𝙧 𝙬𝙤𝙧𝙠-𝙡𝙞𝙛𝙚 𝙗𝙖𝙡𝙖𝙣𝙘𝙚, 𝙤𝙧 𝙦𝙪𝙞𝙚𝙩𝙡𝙮 𝙘𝙝𝙖𝙡𝙡𝙚𝙣𝙜𝙚𝙙 𝙞𝙩?
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Normally, I'll talk about infusing AI into your training initiatives to AI-Enable your workforce by AI-Empowering your workflows. Follow Maverick Foo or subscribe to my free weekly LinkedIn Newsletter at #bebrilliantwithAI, if that's something that gets you excited. But once in a while, I'll share something closer to heart. Let me know in the comments below if you'd like to see more of the philosophical side of me.

#learninganddevelopment #ai #leadershipdevelopment #futureofwork #workplaceai

🚨 Bad News.

AI doesn’t reduce work. It 𝗶𝗻𝘁𝗲𝗻𝘀𝗶𝗳𝗶𝗲𝘀 work.

That’s the argument from a Harvard Business Review piece published on earlier this month, based on an 8-month study inside a ~200-person US tech company. 

The researchers observed work habits, tracked internal comms, and ran 40+ interviews across functions.

They found 3 reasons work intensifies:

1️⃣ 𝗧𝗮𝘀𝗸 𝗲𝘅𝗽𝗮𝗻𝘀𝗶𝗼𝗻 (Scope Drift)
AI fills knowledge gaps and lowers the barrier to “just trying,” so people take on work that used to sit with other roles. Over time, that expands job scope, and can even absorb work that would have justified extra headcount.

2️⃣ 𝗕𝗹𝘂𝗿𝗿𝗲𝗱 𝗯𝗼𝘂𝗻𝗱𝗮𝗿𝗶𝗲𝘀 (Time Spillover)
Because prompting feels lightweight, people slip “quick prompts” into lunch, meetings, and those tiny gaps in the day. It rarely feels like more work, but it reduces recovery.

3️⃣ 𝗠𝗼𝗿𝗲 𝗺𝘂𝗹𝘁𝗶𝘁𝗮𝘀𝗸𝗶𝗻𝗴 (Attention Fragmentation)
AI creates a new rhythm: multiple drafts, parallel threads, checking outputs, switching contexts. It feels productive, but it increases cognitive load and the sense of always juggling.

𝘚𝘰 𝘸𝘩𝘢𝘵 𝘥𝘰 𝘸𝘦 𝘥𝘰 𝘸𝘪𝘵𝘩 𝘵𝘩𝘪𝘴?

We can’t realistically stop AI use. Once we’re “addicted” to the calculator, it’s hard to go back to mental arithmetic.

HBR’s recommendation is to build an 𝗔𝗜 𝗽𝗿𝗮𝗰𝘁𝗶𝗰𝗲, simple norms that stop workload expansion from becoming the default.

Three practical starters:

𝗜𝗻𝘁𝗲𝗻𝘁𝗶𝗼𝗻𝗮𝗹 𝗽𝗮𝘂𝘀𝗲𝘀: before major decisions are made, require 1 counterargument + 1 explicit link to the goal.

𝗦𝗲𝗾𝘂𝗲𝗻𝗰𝗶𝗻𝗴: batch non-urgent AI outputs into set review windows, reduce always-on responsiveness.

𝗛𝘂𝗺𝗮𝗻 𝗴𝗿𝗼𝘂𝗻𝗱𝗶𝗻𝗴: protect time for real dialogue so teams do not drift into solo AI tunnel vision.

Without an AI practice, the default setting is not “work less”.

It’s “do more”.

Now here’s where I think this gets interesting for leaders.

In Radiant Institute’s 𝟳 𝗗𝗿𝗶𝘃𝗲𝗿𝘀 𝗼𝗳 𝗔𝗜 𝗘𝗳𝗳𝗲𝗰𝘁𝗶𝘃𝗲𝗻𝗲𝘀𝘀, this lands most strongly under Driver 6 - 𝗠𝗲𝗻𝘁𝗮𝗹𝗶𝘁𝘆, meaning when and how naturally people bring AI into their work. If AI becomes an always-on collaborator, work expands unless teams reset habits and norms.

I’ve link the HBR piece in the comments for anyone who wants the full read.

Here's a quick question for you to ponder:

When AI gives you or your team more capacity, do you take the opportunity to create more “space”, or silently raise expectations and create more stress?
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p.s. We've recently just launched the 𝗔𝗜 𝗘𝗳𝗳𝗲𝗰𝘁𝗶𝘃𝗲𝗻𝗲𝘀𝘀 𝗦𝗰𝗼𝗿𝗲𝗰𝗮𝗿𝗱, a Leadership Level Assessment to help managers understand their team's AI strengths in just 7 minutes. You can access it for free at my profile Maverick Foo. It's our little way to help you and your team Work Faster, Think Sharper and Learn Better with AI.

#learninganddevelopment #ai #leadershipdevelopment #futureofwork #workplaceai

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