𝗬𝗼𝘂 𝗰𝗮𝗻 𝘀𝗲𝗹𝗹 𝗯𝗲𝘁𝘁𝗲𝗿.
Selling doesn’t need to feel messy, pushy, or confusing.
When sales are clear and focused, results follow naturally.
.
Yet many organisations struggle with:
😰 Low conversion rates despite having leads
😰 Customers are pushing for discounts because the value isn’t clear
😰 Sales leaders feel overwhelmed or unsure of direction
😰 Businesses are working hard but feeling stuck in growth
.
𝗛𝗼𝘄 𝗜 𝗛𝗲𝗹𝗽
Since 2011, I’ve helped organisations across Asia Pacific and Europe improve the way they sell by strengthening conversations, value positioning, and execution.

Over the years, I’ve worked with 1,000+ companies and trained 50,000+ professionals, helping them move from guesswork to clarity in sales.

My work focuses on one simple belief:
𝘞𝘩𝘦𝘯 𝘱𝘦𝘰𝘱𝘭𝘦 𝘩𝘢𝘷𝘦 𝘢 𝘣𝘦𝘵𝘵𝘦𝘳 𝘤𝘭𝘢𝘳𝘪𝘵𝘺, 𝘵𝘩𝘦𝘺 𝘤𝘰𝘮𝘮𝘶𝘯𝘪𝘤𝘢𝘵𝘦 𝘣𝘦𝘵𝘵𝘦𝘳, 𝘢𝘯𝘥 𝘴𝘦𝘭𝘭 𝘣𝘦𝘵𝘵𝘦𝘳.

I offer practical, customised solutions, grounded in real results:
🔥 Turned a retail business from RM1.5M debt to profitability (no external funding)
🔥 Tripled revenue for a medical centre through strategic sales shifts
🔥 Scaled a tuition business from 5 to 80 outlets in 5 years
🔥 Supported a wellness brand through growth towards a public listing
.
𝗪𝗵𝗮𝘁 𝗜 𝗗𝗼
I deliver practical sales training, coaching, and keynotes that help teams:
⭐️ Improve sales conversations
⭐️ Communicate value with confidence
⭐️ Sell without relying on discounts
⭐️ Build consistency in performance

My sessions are known for being practical, energised, and immediately applicable, especially in technical, consultative, and high-trust selling environments.
.
𝗔𝗯𝗼𝘂𝘁 𝘁𝗵𝗲 𝗔𝘂𝘁𝗵𝗼𝗿
I am the author of six books on entrepreneurship, branding, and business growth, including 𝙏𝙝𝙚 𝙎𝙖𝙡𝙚𝙨 𝙂𝙪𝙞𝙙𝙚, a practical resource for sellers who want clarity, confidence, and trust in real sales conversations.
.
𝗜𝗻𝗱𝘂𝘀𝘁𝗿𝗶𝗲𝘀 𝗜 𝗪𝗼𝗿𝗸 𝗪𝗶𝘁𝗵
Engineering | Automotive | Manufacturing | Financial Services | Retail
.
𝗖𝗿𝗲𝗱𝗲𝗻𝘁𝗶𝗮𝗹𝘀 & 𝗖𝗲𝗿𝘁𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀
✅ HRD Corp Accredited Trainer
✅ BMW Certified Retail Sales Trainer
✅ Certified Professional Coach (TEAMCoach International)
✅ DiSC Certified Trainer (Wiley)
✅ Certified Facilitator (FINEEC)
✅ IPMA UK Certified Professional Trainer
✅ Alibaba.com Global Lecturer
✅ IAC-Masteries Practitioner™
✅ NLP Practitioner
.
Languages: English | Mandarin | Bahasa Malaysia | Cantonese
📍 Based in Penang, Malaysia | Serving clients globally

If you believe your team can sell better,
let’s have a conversation. 👋

LeikHong Leow

I’ll be in this training room for the next three days.

One thing keeps surfacing — and it connects closely to what I reflected on recently about selling behaviour.

When pressure enters a sales conversation, many sellers don’t struggle because they lack skill.

They struggle because their default behaviour takes over.
→ Some push harder.
→ Some withdraw.
→ Some start doubting themselves.

What’s powerful isn’t correcting behaviour immediately,
but first, helping people recognise why they react the way they do.

Awareness creates choice.
And choice creates better conversations.

LeikHong Leow, 𝙲𝙿𝙲, 𝙸𝙰𝙲-𝙼𝙿ᵀᴹ

You Can Sell Better. 🚀 | Sales Trainer | Keynote Speaker | Executive Coach | Helping teams improve sales conversations, communicate value, and achieve better results. ❤️ Let’s Connect

Completed a 3-day workshop with a regional team of colleagues from the 🇦🇪 UAE, 🇪🇬 Egypt, and 🇸🇦 Saudi Arabia. 

Including professionals from Engineering, Sales, Service, and Support, all in customer-facing roles handling complex conversations in different ways.

This session was about communicating better when conversations become challenging.

We spent time working on:
• Understanding customer behaviour under pressure
• Asking better questions to create clarity
• Handling hesitation, objections, and difficult moments
• Reducing misunderstanding in technical and high-stakes conversations

One insight that surfaced repeatedly in the room:
👉 Conversations don’t break down because people lack expertise.
They break down when 𝗮𝘀𝘀𝘂𝗺𝗽𝘁𝗶𝗼𝗻𝘀 𝗿𝗲𝗽𝗹𝗮𝗰𝗲 𝗰𝗹𝗮𝗿𝗶𝘁𝘆.

When teams slow down, listen more intentionally, and guide conversations with purpose, trust builds naturally, even in tough situations.

Thank you to everyone in the room for the openness, energy, and honest discussions throughout the three days.

Wishing you continued confidence and clarity in your customer conversations ahead.

#CommunicationSkills
#CustomerConversations
#ProfessionalDevelopment
#WorkingAcrossCultures

I’ve just completed my 𝗦𝗮𝗹𝗲𝘀 𝗦𝘁𝗮𝗿 𝗜𝗻𝘃𝗲𝗻𝘁𝗼𝗿𝘆 (𝗦𝗦𝗜) 𝗖𝗲𝗿𝘁𝗶𝗳𝗶𝗲𝗱 𝗣𝗿𝗮𝗰𝘁𝗶𝘁𝗶𝗼𝗻𝗲𝗿 training. 

What stood out for me wasn’t the assessment itself, but what it revealed about selling behaviour. 

Over the years, I’ve trained and coached many capable sales professionals. 
Most know the frameworks. 
Most understand the process. 

Yet when pressure shows up — tough objections, stalled deals, aggressive targets — behaviour changes. 
→ Some push harder. 
→ Some avoid the conversation. 
→ Some second-guess themselves. 

#SSI helped me make sense of patterns I’ve been seeing for years in sales conversations: how a salesperson’s natural disposition and motivation influence their sales approach, especially under #stress. 

What I appreciate about this tool is that it’s not about labelling people or telling them how to sell. 

It’s about creating a clearer mirror — so sales professionals can understand why certain situations feel harder for them, and where their real development leverage lies. 

As a coach and trainer, this gives me a much stronger starting point for conversations: 
→ not guessing, 
→ not assuming, 
→ but guiding development based on how someone naturally operates. 

Have you ever reflected on how your selling behaviour changes when things don’t go as planned? 

Lastly, much appreciation to Raymond Phoon and PowerUpSuccess Group for the guidance.

“Daddy, are you selling things to people?”
.
My daughter asked me this one night while I was packing for work.
.
I paused.
.
To a child, “selling” sounds like taking something from someone.
It sounds pushy. Transactional.
.
I told her,
“No. I help people solve problems they don’t know how to solve yet.”
.
That answer wasn’t just for her.
It’s the same shift many salespeople struggle to make.
.
When selling feels uncomfortable, it’s often because we think we’re convincing.
.
When selling feels right, it’s because we’re helping.
.
Looking back over the years, the best sellers I’ve met weren’t the loudest.
They were the clearest.
.
In 2026, my focus is simple:
𝗬𝗼𝘂 𝗰𝗮𝗻 𝘀𝗲𝗹𝗹 𝗯𝗲𝘁𝘁𝗲𝗿.
.
Not by pushing harder.
Not by dropping price.
.
But by having better conversations, creating clearer value, and guiding customers with confidence.
.
If this resonates, we should talk.
.
.
#YouCanSellBetter
#SalesLeadership
#CustomerCentricSelling

Not all buyers make decisions the same way.
.
Yet many sales conversations sound almost identical.
.
Over the years, I’ve noticed something simple:
when sellers don’t adapt to how buyers make decisions, conversations stall, even when the solution makes sense.
.
I put together this short PDF to summarise the 𝟱 𝗯𝘂𝘆𝗲𝗿 𝗱𝗲𝗰𝗶𝘀𝗶𝗼𝗻 𝘀𝘁𝘆𝗹𝗲𝘀 I see most often, and what each one needs from us.
.
There’s no good or bad style.
Only a better way to guide each one.
.
👉 Which buyer type do you find hardest to work with?
.
♻️ Repost to help other sellers
➕ Follow LeikHong for practical sales insights
.
.
.
#YouCanSellBetter
#B2BSelling
#BuyerProfiles

The 5 Buyer Decision Styles

𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝘃𝗮𝗹𝘂𝗲 𝗶𝘀 𝗰𝗿𝗲𝗮𝘁𝗲𝗱 𝘄𝗵𝗲𝗻 𝘁𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻 𝗵𝗮𝗽𝗽𝗲𝗻𝘀.

Either:
• from turbulence → calm
• or from calm → turbulence

Every business, in one way or another, exists to move customers from one state to another.

A cybersecurity provider, for example, 𝗯𝗿𝗶𝗻𝗴𝘀 𝗰𝗮𝗹𝗺 𝗼𝘂𝘁 𝗼𝗳 𝗰𝗵𝗮𝗼𝘀.
Imagine a bank without strong security — constant anxiety, disruption, and risk.

On the other hand, a theme park like Disneyland creates value by doing the opposite.
It 𝗶𝗻𝘁𝗿𝗼𝗱𝘂𝗰𝗲𝘀 𝗲𝘅𝗰𝗶𝘁𝗲𝗺𝗲𝗻𝘁, 𝗷𝗼𝘆, 𝗮𝗻𝗱 𝘂𝗻𝗳𝗼𝗿𝗴𝗲𝘁𝘁𝗮𝗯𝗹𝗲 𝗺𝗼𝗺𝗲𝗻𝘁𝘀 into otherwise ordinary routines.

Different businesses.
Same principle.

Value is created when a meaningful transformation occurs.

𝘘: 𝘈𝘳𝘦 𝘺𝘰𝘶 𝘪𝘯 𝘵𝘩𝘦 𝘣𝘶𝘴𝘪𝘯𝘦𝘴𝘴 𝘰𝘧:
A) Reducing turbulence and creating calm
B) Introducing positive turbulence and new possibilities

Once you’re clear on that,
selling becomes less about features, and more about the change you help customers experience.

That’s one way 𝘆𝗼𝘂 𝗰𝗮𝗻 𝘀𝗲𝗹𝗹 𝗯𝗲𝘁𝘁𝗲𝗿.

And if this resonates, follow LeikHong for practical reflections on business, selling, and value.

Over the years, I’ve noticed something consistent across sales teams.
.
When results dip, the issue rarely lies with effort or attitude.
It shows up in 𝘀𝗽𝗲𝗰𝗶𝗳𝗶𝗰 𝗽𝗮𝗿𝘁𝘀 𝗼𝗳 𝘁𝗵𝗲 𝘀𝗮𝗹𝗲𝘀 𝗷𝗼𝘂𝗿𝗻𝗲𝘆.
.
After reflecting on the patterns I see most often, I distilled my 2026 focus into five areas where selling either breaks down or gets better:
1️⃣ Creating the right demand
2️⃣ Having better sales conversations
3️⃣ Turning interest into decisions
4️⃣ Selling on value, not price
5️⃣ Coaching teams for sustainable results
.
I’ve captured this direction in a simple guide:
“𝗬𝗼𝘂 𝗖𝗮𝗻 𝗦𝗲𝗹𝗹 𝗕𝗲𝘁𝘁𝗲𝗿 – 𝗗𝗣𝗖 𝟮𝟬𝟮𝟲.”
.
It’s not a one-size-fits-all programme list.
It’s a thinking framework to help teams focus on what actually moves sales forward.
.
If your team is facing any of these challenges,
we should have a conversation.
.
Know someone who is seeking sales training? 
♻️ Repost it to your network and follow LeikHong for more.
.
.
#YouCanSellBetter
#B2BSales
#SalesTraining

Sales Training Programme to guide you sell better

𝗜𝗻 𝘀𝗮𝗹𝗲𝘀, 𝘄𝗲 𝘀𝗽𝗲𝗻𝗱 𝘆𝗲𝗮𝗿𝘀 𝗯𝘂𝗶𝗹𝗱𝗶𝗻𝗴 𝗰𝗼𝗺𝗽𝗮𝗻𝘆 𝗯𝗿𝗮𝗻𝗱𝘀.
𝗕𝘂𝘁 𝗼𝗳𝘁𝗲𝗻 𝗶𝗴𝗻𝗼𝗿𝗲 𝘁𝗵𝗲 𝗽𝗲𝗿𝘀𝗼𝗻 𝘄𝗵𝗼 𝘀𝗶𝘁𝘀 𝗮𝗰𝗿𝗼𝘀𝘀 𝘁𝗵𝗲 𝘁𝗮𝗯𝗹𝗲.

I’ll be honest.

There were periods in my sales career where I felt invisible.
No one noticed the late hours I worked
or the extra miles I put in.

Not my boss.
Not my customers.

At least, that’s what I thought.

What I didn’t realise was this:
𝘀𝗼𝗺𝗲 𝗽𝗲𝗼𝗽𝗹𝗲 𝘄𝗲𝗿𝗲 𝘄𝗮𝘁𝗰𝗵𝗶𝗻𝗴 𝗾𝘂𝗶𝗲𝘁𝗹𝘆 𝗳𝗿𝗼𝗺 𝗮𝗳𝗮𝗿.

They noticed how I showed up.
How I handled problems.
How I gave them peace of mind when things weren’t smooth.

They didn’t say anything at the time.

But when the timing was right, opportunities appeared.
→ Referrals.
→ New roles.
Unexpected messages that started with,
“You’re always very helpful.”

That’s when it clicked.

Real personal branding isn’t built on a screen,
posting polished photos and videos.

It’s built in moments when people need you.
Not by being loud.
But by being reliable.

If you’re a salesperson feeling unseen right now, remember this:
👉 Someone is watching.
What do you want them to remember you for?
.
.
.
#YouCanSellBetter
#PersonalBranding
#SalesCareers
#TrustInSales

After sitting in a few sales conversations this week, one pattern keeps repeating.

The difference between average sellers and strong sellers under pressure:
→ isn’t confidence.
→ It isn’t experience.
→ It isn’t even skills.

It’s this:
👉 Strong sellers slow the conversation down.

When buyers push for discounts, hesitate, or go quiet,
average sellers react fast.
→ They explain more.
→ They justify harder.
→ They talk themselves into corners.

Strong sellers do the opposite.
→ They pause.
→ They ask one good question.
→ They create space for the buyer to think.

Because pressure doesn’t need more words.
It needs #clarity.

If you’re leading or coaching a sales team, this is often the real work:
→ not teaching people what to say
→ but helping them learn when to slow down.

You don’t sell better by pushing harder.
You sell better by thinking more clearly.

This page comes from my notebook while I was going through a behavioural assessment certification (#SSI) I recently completed.

The assessment identifies different 𝗦𝗮𝗹𝗲𝘀 𝗗𝗶𝘀𝗽𝗼𝘀𝗶𝘁𝗶𝗼𝗻𝘀: a salesperson’s natural preferences, talents, and tendencies in selling, as they naturally show up in sales conversations.

Some people are naturally more:
• Consultative
• Assertive
• Relationship-driven
• Analytical
• Or structured in how they sell

None of these is right or wrong.

Problems arise when:
– We sell against our natural tendencies
– Or we don’t understand why certain situations feel harder than others

What SSI does well is this:
👉 It gives salespeople a mirror.

Instead of asking:
“𝘏𝘰𝘸 𝘴𝘩𝘰𝘶𝘭𝘥 𝘐 𝘴𝘦𝘭𝘭 𝘭𝘪𝘬𝘦 𝘰𝘵𝘩𝘦𝘳𝘴?”

A better question is:
“𝘏𝘰𝘸 𝘤𝘢𝘯 𝘐 𝘴𝘦𝘭𝘭 𝘣𝘦𝘵𝘵𝘦𝘳 𝘣𝘺 𝘶𝘯𝘥𝘦𝘳𝘴𝘵𝘢𝘯𝘥𝘪𝘯𝘨 𝘩𝘰𝘸 𝘐 𝘯𝘢𝘵𝘶𝘳𝘢𝘭𝘭𝘺 𝘰𝘱𝘦𝘳𝘢𝘵𝘦?”

-----

➡ I’m still integrating this learning into my coaching and training work,
but I’m already seeing how it creates much richer conversations with sales professionals.

If you’re curious about your own natural sales disposition,
I’m happy to have a ☕️ coffee chat and share how the assessment works.

Sales Dispositions Behavioral Traits

Recently, I was in a sales discussion where someone said,
.
“We followed up so many times… but the deal still stalled.”
.
That moment felt familiar.
.
Most stalled deals aren’t stuck because sellers didn’t try hard enough.
They’re stuck because the 𝗰𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻 𝗹𝗼𝘀𝘁 𝗰𝗹𝗮𝗿𝗶𝘁𝘆.
.
What I often see is this:
❌ The customer understands the product
❌ The customer understands the price
❌ But the customer is unsure about the outcome
.
When clarity drops, hesitation rises.
.
Looking back, the teams that sell better don’t chase harder.
They slow down and fix three things:
✅ The problem they are really solving
✅ The impact of not solving it
✅ The path forward
.
That’s not a motivation issue.
That’s a conversation issue.
.
Fix the conversation, and confidence returns.
.
That’s how teams sell better.
.
.
Enjoy this? ♻️ Repost it to your network and follow LeikHong for more.
.
.
#YouCanSellBetter
#CustomerCentricSelling
#B2BSales

Most sales teams think deals are lost because of price.
I’m not so sure.
.
From what I see, many deals stall because the buyer hasn’t decided yet, not because they can’t afford it.
.
When that happens, sellers push harder.
→ More follow-ups.
→ More explanations.
But pressure doesn’t help someone decide.
.
.
.
✔️ I help sales teams sell better, especially when deals get stuck, and customers keep asking for discounts. Follow LeikHong for more practical Sales Tips.

In your experience, what really stops deals from moving forward?

Change Management Leader | Executive Director in Treasury Tech | 20+ Years in Banking Innovation | Keynote Speaker | Empowering Women to Lead & Thrive

I help banks navigate complex treasury transformations without breaking operations.

Most regulatory system migrations are disasters. Mine aren't.

Recently, I led a complete Treasury Regulatory Group Reporting overhaul at Standard Chartered Bank—new platform, new/upgraded applications, new regulations/policies, new processes. Result: zero business disruption, 100% compliance with regulatory deadlines, and stakeholders who were "pleasantly surprised" it went so smoothly.

That's what 20+ years of change management expertise looks like in practice.

What I do today

As Executive Director of Treasury Liquidity & IRRBB (Interest Rate Risk in Banking Books) Technology at Standard Chartered Bank, I design and implement strategic technology systems that keep operations running while we transform them.

Results that matter: • Led cross-functional teams and programs that reduced operational costs by $42M - optimizing yearly • Improved project completion rates by more than 90% and efficiency by 95% • Founded the CIO Scrum Master Community of Practice changing perception and increasing capabilities • Transformed 37 teams across 10 domains into New Ways of Working and much more.

Beyond the day job

I speak at conferences on change management and women's leadership. I've also coached 100+ professionals through major career transitions—because navigating change is what I do best.

Let's connect

Looking for a change management expert who delivers results without the drama? 
Let's talk: niraseethacristian@gmail.com

Seetha Cristian

I spent years hiding from the world because other people’s words felt louder than mine.

The comments about my appearance cut deep. 

I started to believe I was useless. 
I felt lonely, fearful, and self‑conscious. 
I hid from friends and colleagues. 
I jumped jobs; the feelings stayed.

The turning point? I decided to act:

➡️I reached out for help.
➡️I wrote down what truly matters to me.
➡️I invested in myself.
➡️I stopped engaging with comments about my body and let them be.

That’s how my confidence started to rebuild. I’m here today because I asked for help and took action.

You are your own master. 
You can achieve anything if you commit your mind and heart to it.

Putting myself out there because I want this to help you. 

You are special. Be brave. Show up!

P.S. What’s one thing you did this week to quiet the noise?
.
.
🔔Follow Seetha Cristian to stay updated on my insights around leadership, transformation and change management.

Change Management Specialist | Zero-disruption regulatory transformations for banks & fintechs | I make complex treasury migrations look effortless | Executive Director & Speaker

𝗬𝗼𝘂’𝗿𝗲 𝗽𝗿𝗼𝗯𝗮𝗯𝗹𝘆 𝘀𝗲𝗲𝗶𝗻𝗴 𝗺𝗮𝗻𝘆 “𝗪𝗵𝗮𝘁 𝗮𝗻𝗱 𝗵𝗼𝘄 𝘁𝗼 𝘀𝘁𝗮𝗿𝘁 𝟮𝟬𝟮𝟲” 𝗽𝗼𝘀𝘁𝘀 𝗿𝗶𝗴𝗵𝘁 𝗻𝗼𝘄.  

𝗧𝗵𝗶𝘀 𝗼𝗻𝗲 𝗶𝘀𝗻’𝘁 𝗮𝗯𝗼𝘂𝘁 𝗱𝗼𝗶𝗻𝗴 𝗺𝗼𝗿𝗲.
 
Year after year, we all know how work evolves and how appraisals play out.  And we also know that familiar feeling when we reflect on the year 𝘴𝘩𝘰𝘶𝘭𝘥 𝘩𝘢𝘷𝘦, 𝘤𝘰𝘶𝘭𝘥 𝘩𝘢𝘷𝘦, 𝘸𝘰𝘶𝘭𝘥 𝘩𝘢𝘷𝘦.
 
Over time, a few truths have redefined how I set my goals:
 
𝟭. 𝗖𝗵𝗮𝘀𝗶𝗻𝗴 𝗽𝗲𝗿𝗳𝗲𝗰𝘁𝗶𝗼𝗻 𝗼𝗿 𝘁𝗿𝘆𝗶𝗻𝗴 𝘁𝗼 𝗽𝗹𝗲𝗮𝘀𝗲 𝗲𝘃𝗲𝗿𝘆𝗼𝗻𝗲 𝘄𝗶𝗹𝗹 𝗻𝗼𝘁 𝘀𝗮𝘁𝗶𝘀𝗳𝘆 𝘆𝗼𝘂.  

We often believe that pleasing others will take us where we want to go.  It doesn’t.  What matters is understanding what is truly important to 𝘺𝘰𝘶 and 𝘸𝘩𝘺.
 
𝟮. 𝗖𝗵𝗮𝘀𝗶𝗻𝗴 𝗮 𝗽𝗿𝗼𝗺𝗼𝘁𝗶𝗼𝗻 𝗮𝗹𝗼𝗻𝗲 𝘄𝗶𝗹𝗹 𝗻𝗼𝘁 𝘀𝗮𝘁𝗶𝘀𝗳𝘆 𝘆𝗼𝘂.  

Promotions demand more of you. They push you out of comfort zones. If you don’t know what makes you whole, the title won’t fill that gap.
 
𝟯. 𝗖𝗵𝗮𝘀𝗶𝗻𝗴 𝗺𝗼𝗿𝗲 𝗺𝗼𝗻𝗲𝘆 𝘄𝗶𝗹𝗹 𝗻𝗼𝘁 𝗮𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗰𝗮𝗹𝗹𝘆 𝗺𝗮𝗸𝗲 𝘆𝗼𝘂 𝗵𝗮𝗽𝗽𝘆.  

Bigger increases have disappointed many because they don’t replace meaning.
 
This year, I chose to define what is important to 𝘮𝘦 and take control back.
 
That allowed me to shape 𝟮𝟬𝟮𝟱 around family, work, and myself. Here’s what that looked like:
 
• Keynotes and panel discussions every quarter
• Quality time with family
• Coaching 7 people - giving them clarity, hope, and direction
• Better health and energy: lost 8kg, dropped 2 sizes
• Embarked on a new adventure in July
• Helped few family and their school-going kids
• Gave hope to a close friend. She has started fresh.
• Delivered major programs smoothly
 
I feel deeply grateful and satisfied.  It’s rare but starting the year feeling lighter makes all the difference.
 
So as you start this Monday, ask yourself:  𝗪𝗵𝗮𝘁 𝘁𝗿𝘂𝗹𝘆 𝗺𝗮𝘁𝘁𝗲𝗿𝘀 𝘁𝗼 𝗺𝗲 𝘁𝗵𝗶𝘀 𝘆𝗲𝗮𝗿 𝗯𝗲𝘆𝗼𝗻𝗱 𝘁𝗶𝘁𝗹𝗲𝘀, 𝗺𝗼𝗻𝗲𝘆, 𝗮𝗻𝗱 𝘃𝗮𝗹𝗶𝗱𝗮𝘁𝗶𝗼𝗻?
 
𝗦𝘁𝗮𝗿𝘁 𝘁𝗵𝗲𝗿𝗲.
 
(𝘙𝘦𝘱𝘰𝘴𝘵 𝘧𝘰𝘳 𝘰𝘵𝘩𝘦𝘳𝘴 ♻️)
 
𝘗.𝘚. 𝘏𝘢𝘷𝘦 𝘺𝘰𝘶 𝘴𝘵𝘢𝘳𝘵𝘦𝘥 𝘵𝘩𝘪𝘴 𝘳𝘦𝘧𝘭𝘦𝘤𝘵𝘪𝘰𝘯 𝘧𝘰𝘳 𝘺𝘰𝘶𝘳𝘴𝘦𝘭𝘧? 𝘞𝘩𝘢𝘵 𝘪𝘴 𝘪𝘵 𝘵𝘦𝘭𝘭𝘪𝘯𝘨 𝘺𝘰𝘶? 𝘐’𝘥 𝘭𝘰𝘷𝘦 𝘵𝘰 𝘩𝘦𝘢𝘳.

The question people carry into work today is not “Will AI replace me?”
It is “Do I still matter here?”

This question does not show up in surveys.

It shows up in silence.

In meetings where people agree too fast.
In decisions no one challenges anymore.
In capable leaders who suddenly stop offering judgment.

AI did not create this moment.

It exposed something fragile that already existed.

For years, value at work was measured by speed.
Delivery.
Control.

Now machines do all three without hesitation.

So people start pulling their identity apart.

If my value was execution, what am I now?
If systems decide faster, where does my thinking sit?
If certainty is automated, is there space for human doubt?

This is why many transformation efforts feel hollow.

Not because the strategy is wrong.
But because dignity quietly left the room.

When leaders talk only about adoption and efficiency, people hear something else.

Be useful.
Be fast.
Or step aside.

So they protect themselves.

They stop sharing early ideas.
They stop naming risks.
They stop caring out loud.

Not because they lack capability.

But because they are unsure if they still count.

The leaders who will matter most in this next chapter are not the ones who master every tool.

They are the ones who make one thing unmistakably clear.

Human judgment still belongs here.
Human presence still belongs here.
Human dignity still belongs here.

Work can change.
Tools can change.

But dignity at work cannot be optional.

P.S. For leaders shaping change right now, where do you see dignity quietly eroding inside teams?
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Nothing was wrong with the plan.
People still broke under it.

This is the part of change most leaders never get trained for.

The strategy is right.
The logic holds.
The investment is approved.

Yet something leaks quietly.

Energy drops.
Questions stay unspoken.
Confidence thins out.

Not because people dislike change.
But because no one translated what the change was doing to them.

In one large scale transformation, the message was consistent.

New systems.
New roles.
Clear milestones.

Leadership kept repeating the same words.
Efficiency. Speed. Future ready.

What they did not translate was the emotional load beneath the work.

The fear of looking slow.
The tension of unlearning in public.
The quiet doubt of where one still fits.

When one leader paused the execution talk, the room changed.

She said,
“This change will make capable people feel unsure for a while.
That feeling is not failure.
It is the cost of learning something new.”

Nothing in the strategy shifted.
Meaning did.

That is emotional translation.

It is not empathy theatre.
It is precision.

Leaders who can translate emotion protect momentum.
Leaders who cannot keep pushing clarity that never lands.

The real leadership skill today is not tech literacy.
It is the ability to turn direction into safety.

That is how trust survives change.

P.S. For leaders driving complex transformation,
what emotion shows up most in your teams that never appears in the plan?
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The loudest problem in AI transformation is what leaders are not saying.


In many organisations, AI enters without much noise.

A tool is approved.
A project starts.
A few people are informed.

Leaders often stay quiet with good intent.

They want to avoid panic.
They want more clarity first.
They want answers before speaking.

But silence does not create calm.

It creates guesses.

When leaders do not name uncertainty, people start doing that work themselves.

They try to read between lines.
They watch small signals.
They connect dots that were never meant to connect.

This is not fear of technology.

This is fear of being left out of the story.

Here is the part that often goes unseen.

Silence does not slow things down.

It pushes meaning underground.

People stop asking questions openly.
They talk in smaller circles.
They grow careful with what they say.

Trust does not break in one moment.

It thins over time.

AI then becomes the visible reason.

But the unease started earlier.

It started when leaders stopped naming what was unclear.

Strong leadership in AI change is not about having perfect answers.

It is about sharing unfinished thinking.

Saying things like:

➡️“This is still taking shape.”
➡️“We are learning as we go.”
➡️“We will keep talking as we understand more.”

This does not weaken leadership.

It grounds it.

People can live with change.

What they struggle with is silence around it.

When leaders speak honestly, people feel included.

When leaders stay quiet, people feel alone.

P.S. For leaders navigating AI change right now.

Where do you see silence creating more noise than clarity? 

I am implementing a strategy to adopt AI across my teams. 

DM me if you are keen to know more about this. I am happy to share the plan-strategy-OKR-measures that I have created. 
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You know that feeling when the year starts slipping away and you are still carrying the same weight?

January is almost over.

And something inside you knows you need to move differently this year.

I felt this in 2024.

I had reached a point where staying the same felt harder than changing.

So I made uncomfortable decisions. I took intentional steps forward. I looked inside for strength instead of waiting for it to arrive.

That shift opened doors I did not know existed.

Now I am ready for more.

Here is what I learned along the way:

Progress does not come from perfect plans. It comes from deciding to act.

Five people reached out to me asking how I pivoted during uncertain times. That conversation stayed with me.

It reminded me that transformation is not meant to be private.

So I am offering you what helped me.

An ear that listens. 
A heart that understands. 
An approach that moves you forward.

Not because I have all the answers.

Because I have walked through the questions.

I have helped 159 people navigate change so far.

And what I have noticed is this:
• Most people do not need more information.
• They need someone to help them see what they already know.

If you are ready to take that first step, my calendar is open here: https://lnkd.in/gfibutET

My goal is simple.

To make your life 1% better.

P.S. January is almost gone. How are you feeling about where you are right now?

If you work in Finance, this will sound familiar. 
If you don’t, this is a preview of what AI will surface soon.
 

The AI kept flagging the same accounts.
 
Same balances. Same reporting period. Different numbers.
 
At first, it was almost amusing. Then irritating. Then uncomfortable.
 
Every review ended the same way: the model must be wrong.
 
So we recalibrated it. Added more checks. Tweaked the logic again.
 
Weeks passed. Nothing changed.
 
The frustration wasn’t just technical. People were tired. Defensive. Quietly annoyed that a machine was questioning work that had “always been fine.”
 
Then someone finally asked the question no one wanted to ask earlier: What if the AI isn’t broken?
 
That’s when we stopped tuning the model and started tracing the data.
 
End to end. No shortcuts.
 
What surfaced wasn’t an AI issue. 
It was years of human compromise layered into the process:
  
➡️ Temporary overrides that became permanent
➡️ Different teams applying different rules  
➡️ Reconciliations built for reporting, not decision-making
quietly shaping downstream outcomes
 
People had been compensating for these gaps for so long that the inconsistencies felt normal.
 
The AI didn’t create the problem. It simply stopped covering it up.
 
This is what many organisations will experience as AI moves deeper into decision-making.
 
AI doesn’t smooth over broken handoffs. It doesn’t apply judgment to make outputs feel comfortable. It exposes the truth at scale.
 
That was the real lesson.
 
AI readiness isn’t about smarter models. It’s about whether your processes can survive being seen clearly.
 
𝗕𝗲𝗳𝗼𝗿𝗲 𝘆𝗼𝘂𝗿 𝗻𝗲𝘅𝘁 𝗔𝗜 𝗱𝗲𝗽𝗹𝗼𝘆𝗺𝗲𝗻𝘁: 𝘁𝗿𝗮𝗰𝗲 𝗼𝗻𝗲 𝗰𝗿𝗶𝘁𝗶𝗰𝗮𝗹 𝗽𝗿𝗼𝗰𝗲𝘀𝘀 𝗲𝗻𝗱 𝘁𝗼 𝗲𝗻𝗱. 𝗡𝗼 𝘀𝗵𝗼𝗿𝘁𝗰𝘂𝘁𝘀.
 
What will you find? Let me know in the comments 👇 
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