🌟Empathetic Recruiter🌟Driven🌟Relationship Zealot 🌟Coach 🌟Elevated Experiences 🌟Organizational Development Specialist 🌟 Employee Engagement Leader

Executive Empress Executive Coaching & Recruiting

Executive Recruiting Partner:  Concierge-Style
Working with urgency and empathy, I make my clients look good while filling their executive roles with exceptional candidates.

Executive Recruiter

My experience as a C-Suite leader/hiring manager, corporate trainer, and recruiter have positioned me well to provide the following services. 

Executive Coaching: 
My passion is in developing people. My Executive Coaching clients range from mid-level and growing to senior leaders refining their leadership skills and navigating their leadership journey. We tackle the pillars of leadership and incorporate individual experiences as well.

Career & Job Search Coaching:
My background as a recruiter (both corporate & agency), and hiring manager, as well as building a large LinkedIn community, gives me insight into the rollercoaster that is job searching. Many of my job search clients are looking for growth opportunities while others have been laid off and need work quickly.

Executive Coach 

RECRUIT CRM: Affiliate Partnership
(Aug 2023 - Current)
This ATS + CRM is magical. Never ghost a candidate again with Recruit CRM keeping you organized and efficient.
https://recruitcrm.io/?linkId=lp_056505&sourceId=lisa-dean&tenantId=recruitcrm

MASSIVE: Brand Ambassador
(Dec 2023 - Current)
Massive applies to 50 jobs a week FOR you! I’m a cheerleader for them! Let it work in quantity remote applications while you work on local hybrid and on-site quality applications. Today’s market calls for a variety of strategies.
usemassive.com/?via=lisa

RESUME GENIUS: Contributing Partner
(Nov 2023 - Current)
Resume Genius has asked me to partner with them as an Industry Expert with Resume Reviews. You can find out more about them (and me) here. https://resumegenius.com/about 

EARNBETTER: Affiliate Partner
(Jan 2023-March 2023)

TEAL: Affiliate Partner / Brand Ambassador
(Oct 2023 -April 2024)
Teal simplifies your job search and helps you land your next position sooner with their all-in-one suite of tools.
http://tealhq.co/empatheticrecruiter

METAVIEW: Affiliate Partner
(Oct 2023)
Let Metaview take all your notes so you can focus on the candidate conversation.
https://www.metaview.ai/r/l_dean

Brand Ambassador/Affiliate Partnership

City Wide Facility Solutions - Oklahoma City

*I left City Wide as a full-time recruiter to focus on my dream of being a solopreneur. I continued my relationship with City Wide by partnering with them as my first recruiting contract client. 

City Wide is a B2B sales and management company that provides single source solutions for all building maintenance services.

At City Wide, I hired for all our internal corporate roles, entry level to leadership, in Oklahoma City and in Tulsa. 

● My new team members are at 90% new hire retention at 90 days. 
● Time to hire, phone screen to offer, less than 30 days
● Many roles are heavier on attracting passive clients using sales outreach methods.

Director of Internal Business Operations & Recruiting

Confidential Recruiting Agency - Manufacturing/Supply Chain

●	Developed and implemented scalable company-wide forms, processes & policies.
●	Used a variety of sourcing strategies to attract and recruit high-caliber target candidates through online social networking, job boards, professional networking.
●	Led full-cycle recruiting, technical and non-technical, in the manufacturing space.
●	Worked closely with candidates on a weekly basis, cultivating relationships through the pipeline.

Sr. Recruiter

Comma Insurance

As an early leader in this startup, I partnered with the CEO in a GM role. As we restructured, I chose to focus on Experience Operations as Chief Experience Officer.
●	Led the leadership team of a fast-paced startup company, growing the company 600%, instilling value for the Voice of the Customer, Voice of the Business Partner and Voice of the Employee.
●	Collaborated with CEO to drive organizational vision and operational strategy. 
●	Created the partner roadmap B2B and client roadmap B2C to ensure a world-class experience.
●	Constructed and directed the onboarding process for new agencies in our B2B operations, including opening branches, creating LLC, obtaining business insurance, etc.
●	Produced and led the producer recruiting process for all new agencies. 
●	Change agent leading strategic organizational development and design initiatives including implementation and holding the employees accountable. 
●	Implement talent management strategies, including attracting/recruiting, onboarding, performance management, succession planning and talent review.
●	Leadership collaboration to understand business needs proactively while addressing areas in need.
●	Developed key metrics for the company to manage efficiency, effectiveness, and capacity.
●	Proactively built scalable and automated processes, procedures and systems - SOPs.
●	Led collaboration with teams across the business to assess current and future needs.
●	Developed program to promote and train new leaders.
●	Cultivated culture and values to foster and develop a team in alignment with our culture. 
●	Designed ongoing employee engagement strategies.

●	Achieved 92% customer retention by leading initiatives to recruit, develop, and train high-performing teams with a strong focus on client experience.
●	Directed initiative to increase 5-star Google reviews by over 1,000%.
●	Effectively managed, led, mentored and coached high-performing teams across multiple departments.

Chief Experience Officer

Cornerstone Home Lending, Inc.

●	Provided guidance and support to all department leaders, identifying needs and solutions for resolving complex employee relation issues.
●	Partnered with branch owners across multiple states to implement processes that result in delivering consistent world-class employee and client experiences.
●	Engaged and facilitated solutions for senior leaders, middle management, and new leaders.
●	Assessed needs and skill gaps for employees and developed training courses to meet their needs.
●	Conducted coaching and feedback sessions with other leaders and their teams to determine each team’s needs and facilitate team improvements and management. 
●	Led and influenced cross functional projects and initiatives that supported the business and maintained employee engagement.
●	Created the training department, concept to execution, for a nation-wide company, including establishing the strategic planning process and operating procedures.
●	Cultivated a culture that led to winning the Top Workplace award from the Daily Oklahoman.
●	Created, conducted, and evaluated over 100 training sessions on culture, best practices, efficiency and soft skills using alternating training methods to diversify instruction and strengthen learning opportunities.
●	Designed and implemented onboarding program for all new hires.
●	Created, organized, and edited training manuals and multimedia educational materials.
●	Built and developed a red-carpet Client Experience organization across multi-state locations.

Regional Director of Corporate Training & Client Experience

Director of Corporate Training

4Corners Homes

●	Founded the Customer Care department and increased customer survey scores from 37% to 83% satisfaction within the first year.
●	Delivered a 50%+ reduction in customer contract cancellation by spearheading cross-functional initiatives to improve bottom-line profits and achieve business goals.
●	Handled all customer escalated calls.
●	Implemented Traction EOS management plan, which defined all team member roles.
●	Hired, managed, and trained employees to maximize productivity and efficiency.
●	Created processes to create a consistent, elevated experience while boosting quality.
●	Engaged with 500 customers to effectively build rapport and lasting relationships.

Vice President of Customer Care

Director Of Customer Care

●	Managed a team of 20 sales and marketing professionals.
●	Grew sales team by sourcing well-qualified candidates using new recruitment strategy, including hosting Sales Career Nights.
●	Increased business profits by streamlining and simplifying processes.
●	Functioned as Editor in Chief for all public company documents and marketing campaigns.
●	Created and managed the company’s marketing budget.
●	Developed a quality assurance program for designer and model homes.
●	Attended trade shows and client meetings to increase brand awareness and build relationships with prospects and partners.
●	Planned and executed all company events, including VIP partner events, customer education, and full-scale vendor family events.
●	Negotiated with outside vendors.

Marketing & Sales Manager

Executive Assistant to VP of Sales & Marketing

If you’re ambitious but feeling stuck in your career, let me help you navigate your next steps. 

I reached the c-suite as Chief Experience Officer on the leadership team, and I now use my experience and knowledge to coach others the leadership skills and strategy it takes to climb the ladder. 

After transitioning from teaching into corporate, I earned 7 promotions and made 3 pivots over 12 years across multiple companies and industries. 

It’s not because I’m more amazing than the next amazing person; it’s intentional and strategic. I can help you do the same! 

Building your knowledge around the pillars of leadership is my passion! We’ll work on positioning you to move on up - or move on out. But either way, you’ll become seen and appreciated for your gifts. 📈 

My background gives me a unique perspective to help you!
✨ C-level Executive 
✨ Hiring Manager & Coach 
✨ Corporate Trainer/Coach
✨ Agency Recruiter
✨ In-house Talent Acquisition 
✨ Executive Assistant to the VP of Sales & Marketing
✨ Teacher

I started my business, Executive Empress, in Feb 2022. Two years later, I resigned my corporate job to spend full time in my business working on my coaching passions. 

My business combines my talents in Executive Coaching + Executive Recruiting

- - - - - 
For Businesses Only:
As an Executive Recruiter, I partner with companies to hire top management and leadership candidates. 

Who better to hire executives than an executive with experience recruiting. hiring, and running a business?


About Me:
I'm a passionate executive with a wide range of industry experience. I've been a leader within startups going through massive growth, and a change agent within well-established organizations. 

Every experience I provide is elevated, red carpet, concierge-style. 

www.ExecutiveEmpress.com

Lisa Dean

Colorado Office of eHealth Innovation

As an experienced IT Project Manager, I lead efforts on a cutting-edge Consent Management initiative in the healthcare space. 🎯 My role involves overseeing the entire product lifecycle—from strategy and vision to execution and stakeholder engagement—ensuring that technology enhances patient-centered care at a broad scale.

Managing a $3M budget, I streamline product development through detailed roadmaps, effective backlog management, and collaboration with 25+ key stakeholders. 💼 I’m passionate about building empowered teams, applying agile methodologies, and mitigating vendor risks to drive successful project outcomes. Recently, I secured $250,000 in savings by integrating our consent initiative into a larger healthcare IT project.

With a focus on innovation, I’ve led various healthcare IT projects, coordinated cross-functional teams, and partnered with legal experts to ensure compliance with complex regulatory environments. I’m all about turning complex challenges into real-world solutions. 🚀

𝗡𝗼𝘁𝗮𝗯𝗹𝗲 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀: 
💡 Saved $250K by integrating a key initiative into a broader IT project.
💼 Managed $850K in Healthcare IT projects, delivering a successful MVP while collaborating with multiple vendors.

Senior Information Technology Project Manager

NewRocket 

At NewRocket, I combined technical expertise with project management to streamline IT processes, leveraging ServiceNow to solve complex system issues and enhance efficiency. 🌟 By configuring and integrating emerging ITSM technologies, I played a key role in improving service delivery and reducing costs. 

I spearheaded the development and execution of the IT service management roadmap, utilizing SDLC tools and ITIL best practices to drive seamless change and asset management. 🚀 My hands-on approach to troubleshooting and enhancing system controls improved user engagement by 32%, ensuring a smooth incident management process. I also created tailored standard operating procedures (SOPs) for 5 clients, elevating customer satisfaction and boosting overall efficiency. 💼

From managing user accounts and technical support to collaborating with ServiceNow SMEs, I consistently delivered solutions that optimized business value, reduced risks, and streamlined processes. 💡

𝗡𝗼𝘁𝗮𝗯𝗹𝗲 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀 :
📊 Increased user engagement by 32% through enhanced system controls.  
📚 Developed 5 SOPs to standardize and improve IT service delivery for multiple clients.  
🔧 Spearheaded ITSM roadmap execution, reducing implementation costs and improving process efficiency.

ServiceNow Software Engineer / Project Manager 

LSU Shreveport

As Program Coordinator for the MHA program at LSUS, I managed the academic progress of over 800 students, ensuring program quality, excellence, and affordability. 🎓 My role was centered around streamlining communication between students and faculty, resolving 100+ student inquiries efficiently, and driving program success. 

I spearheaded recruitment efforts, creating welcoming materials that increased admissions by 150 students and projected revenue growth by $240K. 📈 Through personalized advising, I boosted graduation rates from 70% to 85% and retention by 30%, making a lasting impact on student success and the university’s bottom line. I also ensured program compliance with AACSB accreditation standards, elevating the efficiency of instructional delivery and overall program performance. 💡

From military to international students, I tailored industry-specific documents to support their professional growth, making the program a standout in student support and engagement. 🌟

𝗡𝗼𝘁𝗮𝗯𝗹𝗲 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀 : 
🎓 Increased program graduation rate from 70% to 85% through strategic advising.  
💼 Persuaded 150 students to take foundation classes, increasing university revenue by $240K.  
📈 Drove admissions growth by 150 students, enhancing program success and impact.

Program Coordinator

Optum

At Optum, I led the implementation of a $32M insurance benefit project, delivering mental and behavioral health services to a state population of 296,000 people. 🚀 My approach combined agile and waterfall methodologies, ensuring smooth project execution while coordinating with 12 cross-functional teams across IT, claims, clinical, and legal departments.

By gathering and tracking 470 project requirements, I played a pivotal role in streamlining communication between stakeholders, mitigating risks, and expediting the transformation of IT systems. 💡 Weekly meetings with 84 participants helped me stay ahead of stakeholder expectations, while my meticulous documentation of project plans and status reports enhanced compliance and provided clear decision-making references for the future. 

In just six months, I closed 320 requirements, more than doubling the progress of previous teams, and ensured seamless collaboration across departments, ultimately improving the efficiency of healthcare services. 🌟

𝗡𝗼𝘁𝗮𝗯𝗹𝗲 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀 :
🔑 Closed 320 out of 470 requirements within 6 months, exceeding prior team performance.  
🤝 Led 12 cross-functional teams, improving communication and requirement tracking.  
📈 Delivered a $32M insurance benefit project, positively impacting 296,000 people.

Senior Project Manager

Leadership Innovation Foundation Team

As a Project Manager Intern with LIFT, I led a team of 4 to design and implement a telehealth program aimed at increasing healthcare access for middle-aged diabetic patients in rural areas. 🚀 The challenge was to bridge the healthcare gap during the pandemic, and we created a pilot program that boosted telehealth patient encounters from 0 to 100 in just 6 months, improving access to essential care in underserved communities. 💡

Throughout the program, I managed project timelines, facilitated team collaboration, and ensured alignment with healthcare standards. Our telehealth solution was presented as a capstone project to Cleveland Clinic, showcasing our innovative approach to expanding care delivery. By improving the patient experience, we elevated the Net Promoter Score (NPS) from 50 to 73, demonstrating the success and impact of our project. 🌟

𝗡𝗼𝘁𝗮𝗯𝗹𝗲 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀 :
📈 Increased telehealth patient encounters from 0 to 100 in 6 months.  
🤝 Led a team of 4 to deliver a successful pilot telehealth program for underserved communities.  
🌟 Improved the program’s Net Promoter Score from 50 to 73, enhancing patient satisfaction.

Project Management Intern

Carrington & Carrington, Ltd.

At Carrington & Carrington, I played a dual role as both Project Manager and Recruiter, where I helped drive the company’s diversity mission by sourcing top talent in the healthcare sector for large organizations like UPMC. 💼 I partnered with the executive team to align recruitment strategies with business goals, ensuring we met key priorities. As a recruiter, I maintained a database of diverse candidates and implemented sourcing platforms to meet and exceed performance SLAs. 🌟

I also led a team of 4 recruiters to streamline the search process, reducing candidate search times by 40% through the deployment of a new recruitment database. 🤝 My focus on fostering strong client relationships and gathering feedback increased client retention by 30% in just one month. Additionally, I onboarded new hires, cultivating an inclusive environment that boosted productivity and reduced turnover. 🎯

𝗡𝗼𝘁𝗮𝗯𝗹𝗲 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀 :
📈 Reduced candidate search time by 40% through the deployment of a new database.  
🤝 Increased client retention by 30% within the first month through effective recruitment strategies.  
🌟 Led a team of 4 recruiters, delivering top-tier candidates under an 8-week timeline.

Project Manager / Recruiter  

All Medical Personnel

As a Specimen Processor with All Medical Personnel, I supported two behavioral health clinics, playing a crucial role in patient care by managing lab functions. 🧪 I oversaw the full cycle of specimen processing, from receiving and accessioning to distribution and testing. This streamlined approach ensured patients received timely and accurate test results, enhancing the quality of care provided to vulnerable populations. 💡

Working closely with counselors, I administered urine and saliva tests, delivering fast and reliable diagnostic data that helped shape patient treatment plans. By maintaining meticulous attention to detail, I optimized lab operations and improved efficiency in processing critical tests. 🌟 My contributions allowed the clinics to focus on delivering compassionate care while ensuring that lab procedures ran seamlessly in the background.

𝗡𝗼𝘁𝗮𝗯𝗹𝗲 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀 :
🚀 Streamlined specimen workflow, ensuring faster and more accurate diagnostic results.  
🤝 Collaborated with counselors to provide timely, effective testing for vulnerable patients.  
💡 Enhanced lab efficiency, allowing for quicker turnaround on patient diagnostics and treatments.

Specimen Processor  

Stephenson Cancer Center

As a Project Manager at Stephenson Cancer Center, I worked as part of a specialized team focused on improving operational efficiency across various departments. 💼 I led the implementation of standard operating procedures (SOPs) that reduced miscommunication errors by 80%, significantly boosting productivity in the cancer infusion center. 🚀

My role involved analyzing patient feedback and developing corrective action plans, including creating a more nutritious cafeteria menu, which enhanced patient satisfaction by 23%. 🍏 I also collaborated with cross-functional teams to identify and eliminate operational bottlenecks, improving system functionality by 15%. By conducting on-site interviews and workflow assessments, I strengthened internal controls and optimized equipment utilization to ensure the smooth running of medical operations. 🌟

𝗡𝗼𝘁𝗮𝗯𝗹𝗲 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀 :
🏆 Reduced miscommunication errors by 80% through the implementation of SOPs.  
🍽 Improved cafeteria offerings, reducing fat and sugars by 35%, increasing patient satisfaction by 23%.  
💊 Launched a drug take-back program that increased the return of unused chemotherapy drugs by 20%.

Project Manager

North Louisiana Area Health Education Center Foundation

As a Program Coordinator Intern at the North Louisiana Area Health Education Center, I played a key role in connecting high school students to healthcare opportunities in underserved areas. 🌟 I coordinated the logistics for the AHEC summer program, managing partnerships with universities, scheduling student rotations, and preparing supply bags for participants. This program provided students with valuable experience, including 100 community service hours and CPR certification. 🩺

In addition to the logistical aspects, I mentored 30 trainees on interview protocols, empowering them to excel in their career pursuits. My communication strategies reduced response times by 75%, increasing partner satisfaction by 30%. 📈 By streamlining processes, I helped improve the program's overall efficiency, ensuring a smooth and impactful experience for students and partners alike.

𝗡𝗼𝘁𝗮𝗯𝗹𝗲 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀 :
🎯 Reduced response times by 75%, boosting partner satisfaction by 30%.  
🤝 Mentored 30 trainees on interview techniques, boosting their confidence and skills.  
🗓 Successfully coordinated logistics for student rotations across multiple clinics.

Program Coordinator Intern  

Bossier Parish Community College

As a Test Administrator at Bossier Parish Community College, I ensured that disabled students had equitable access to education through supervised testing, providing a supportive environment that enabled them to achieve the same degrees as their peers. 🎓 I managed the logistics of extended-time and oral testing, upholding strict confidentiality while creating a calm, focused testing atmosphere. 📝

In this role, I proctored over 20 students simultaneously, implementing new strategies that reduced cheating by 50%. By refining procedures, I enhanced both the security and efficiency of the testing process, ensuring a smoother experience for students and staff. 🌟 My work empowered students to succeed in an inclusive academic environment, helping them overcome challenges and meet their educational goals.

𝗡𝗼𝘁𝗮𝗯𝗹𝗲 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀 :
🎯 Reduced cheating incidents by 50% through innovative proctoring strategies.  
👩‍🏫 Proctored extended-time and oral testing for 20+ students, ensuring a fair and supportive testing process.  
📚 Maintained confidentiality and security of testing materials, safeguarding student privacy.

Disability Student Support Specialist/Test Administrator

Hi there! 👋 I’m Allie McGee, and if you’re looking for someone who can turn complex IT projects into seamless, successful solutions—especially in healthcare—you've found the right person. With over 8 years of experience, I’ve made a career out of bridging the gap between healthcare and technology, all while keeping stakeholders excited, teams motivated, and projects on track. 🚀

Let me paint a quick picture: 🎨 In just five months, I was promoted to lead aConsent Management initiative, managing $850K in healthcare IT projects (and yes, it was just as fast-paced and thrilling as it sounds!). 💼  At Optum, I helped close 320 requirements in 6 months—more than double the team’s previous progress. Simply put, I love making things happen. 💡

But what really drives me? It’s all about people. 🧑‍🤝‍🧑 I’m passionate about building relationships, earning trust, and creating a collaborative environment where everyone has a voice. Whether I’m engaging with C-suite leaders or facilitating meetings with developers, I make sure we’re all moving in sync toward a common goal. 🎯

On the technical side, I’ve got Agile and Waterfall methodologies down to a science ⚙️, and I’m constantly expanding my skill set (recently earned my PMP, Product Owner, and Scrum Master certifications!). 📚 And yes, I’ve mastered juggling vendor relationships, regulatory compliance, and strategic planning—because details matter. 📝

If you’re ready to bring a fresh perspective to your team or need someone who can lead with empathy and strategy, let’s connect. 💬 I’m always open to new opportunities, exciting challenges, and meaningful conversations.

Drop me a message—I’d love to chat! 💌

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Lisa Dean

Allie M.

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