🌟Empathetic Recruiter🌟Driven🌟Relationship Zealot 🌟Coach 🌟Elevated Experiences 🌟Organizational Development Specialist 🌟 Employee Engagement Leader

Executive Empress Executive Coaching & Recruiting

Executive Recruiting Partner:  Concierge-Style
Working with urgency and empathy, I make my clients look good while filling their executive roles with exceptional candidates.

Executive Recruiter

My experience as a C-Suite leader/hiring manager, corporate trainer, and recruiter have positioned me well to provide the following services. 

Executive Coaching: 
My passion is in developing people. My Executive Coaching clients range from mid-level and growing to senior leaders refining their leadership skills and navigating their leadership journey. We tackle the pillars of leadership and incorporate individual experiences as well.

Career & Job Search Coaching:
My background as a recruiter (both corporate & agency), and hiring manager, as well as building a large LinkedIn community, gives me insight into the rollercoaster that is job searching. Many of my job search clients are looking for growth opportunities while others have been laid off and need work quickly.

Executive Coach 

RECRUIT CRM: Affiliate Partnership
(Aug 2023 - Current)
This ATS + CRM is magical. Never ghost a candidate again with Recruit CRM keeping you organized and efficient.
https://recruitcrm.io/?linkId=lp_056505&sourceId=lisa-dean&tenantId=recruitcrm

MASSIVE: Brand Ambassador
(Dec 2023 - Current)
Massive applies to 50 jobs a week FOR you! I’m a cheerleader for them! Let it work in quantity remote applications while you work on local hybrid and on-site quality applications. Today’s market calls for a variety of strategies.
usemassive.com/?via=lisa

RESUME GENIUS: Contributing Partner
(Nov 2023 - Current)
Resume Genius has asked me to partner with them as an Industry Expert with Resume Reviews. You can find out more about them (and me) here. https://resumegenius.com/about 

EARNBETTER: Affiliate Partner
(Jan 2023-March 2023)

TEAL: Affiliate Partner / Brand Ambassador
(Oct 2023 -April 2024)
Teal simplifies your job search and helps you land your next position sooner with their all-in-one suite of tools.
http://tealhq.co/empatheticrecruiter

METAVIEW: Affiliate Partner
(Oct 2023)
Let Metaview take all your notes so you can focus on the candidate conversation.
https://www.metaview.ai/r/l_dean

Brand Ambassador/Affiliate Partnership

City Wide Facility Solutions - Oklahoma City

*I left City Wide as a full-time recruiter to focus on my dream of being a solopreneur. I continued my relationship with City Wide by partnering with them as my first recruiting contract client. 

City Wide is a B2B sales and management company that provides single source solutions for all building maintenance services.

At City Wide, I hired for all our internal corporate roles, entry level to leadership, in Oklahoma City and in Tulsa. 

● My new team members are at 90% new hire retention at 90 days. 
● Time to hire, phone screen to offer, less than 30 days
● Many roles are heavier on attracting passive clients using sales outreach methods.

Director of Internal Business Operations & Recruiting

Confidential Recruiting Agency - Manufacturing/Supply Chain

●	Developed and implemented scalable company-wide forms, processes & policies.
●	Used a variety of sourcing strategies to attract and recruit high-caliber target candidates through online social networking, job boards, professional networking.
●	Led full-cycle recruiting, technical and non-technical, in the manufacturing space.
●	Worked closely with candidates on a weekly basis, cultivating relationships through the pipeline.

Sr. Recruiter

Comma Insurance

As an early leader in this startup, I partnered with the CEO in a GM role. As we restructured, I chose to focus on Experience Operations as Chief Experience Officer.
●	Led the leadership team of a fast-paced startup company, growing the company 600%, instilling value for the Voice of the Customer, Voice of the Business Partner and Voice of the Employee.
●	Collaborated with CEO to drive organizational vision and operational strategy. 
●	Created the partner roadmap B2B and client roadmap B2C to ensure a world-class experience.
●	Constructed and directed the onboarding process for new agencies in our B2B operations, including opening branches, creating LLC, obtaining business insurance, etc.
●	Produced and led the producer recruiting process for all new agencies. 
●	Change agent leading strategic organizational development and design initiatives including implementation and holding the employees accountable. 
●	Implement talent management strategies, including attracting/recruiting, onboarding, performance management, succession planning and talent review.
●	Leadership collaboration to understand business needs proactively while addressing areas in need.
●	Developed key metrics for the company to manage efficiency, effectiveness, and capacity.
●	Proactively built scalable and automated processes, procedures and systems - SOPs.
●	Led collaboration with teams across the business to assess current and future needs.
●	Developed program to promote and train new leaders.
●	Cultivated culture and values to foster and develop a team in alignment with our culture. 
●	Designed ongoing employee engagement strategies.

●	Achieved 92% customer retention by leading initiatives to recruit, develop, and train high-performing teams with a strong focus on client experience.
●	Directed initiative to increase 5-star Google reviews by over 1,000%.
●	Effectively managed, led, mentored and coached high-performing teams across multiple departments.

Chief Experience Officer

Cornerstone Home Lending, Inc.

●	Provided guidance and support to all department leaders, identifying needs and solutions for resolving complex employee relation issues.
●	Partnered with branch owners across multiple states to implement processes that result in delivering consistent world-class employee and client experiences.
●	Engaged and facilitated solutions for senior leaders, middle management, and new leaders.
●	Assessed needs and skill gaps for employees and developed training courses to meet their needs.
●	Conducted coaching and feedback sessions with other leaders and their teams to determine each team’s needs and facilitate team improvements and management. 
●	Led and influenced cross functional projects and initiatives that supported the business and maintained employee engagement.
●	Created the training department, concept to execution, for a nation-wide company, including establishing the strategic planning process and operating procedures.
●	Cultivated a culture that led to winning the Top Workplace award from the Daily Oklahoman.
●	Created, conducted, and evaluated over 100 training sessions on culture, best practices, efficiency and soft skills using alternating training methods to diversify instruction and strengthen learning opportunities.
●	Designed and implemented onboarding program for all new hires.
●	Created, organized, and edited training manuals and multimedia educational materials.
●	Built and developed a red-carpet Client Experience organization across multi-state locations.

Regional Director of Corporate Training & Client Experience

Director of Corporate Training

4Corners Homes

●	Founded the Customer Care department and increased customer survey scores from 37% to 83% satisfaction within the first year.
●	Delivered a 50%+ reduction in customer contract cancellation by spearheading cross-functional initiatives to improve bottom-line profits and achieve business goals.
●	Handled all customer escalated calls.
●	Implemented Traction EOS management plan, which defined all team member roles.
●	Hired, managed, and trained employees to maximize productivity and efficiency.
●	Created processes to create a consistent, elevated experience while boosting quality.
●	Engaged with 500 customers to effectively build rapport and lasting relationships.

Vice President of Customer Care

Director Of Customer Care

●	Managed a team of 20 sales and marketing professionals.
●	Grew sales team by sourcing well-qualified candidates using new recruitment strategy, including hosting Sales Career Nights.
●	Increased business profits by streamlining and simplifying processes.
●	Functioned as Editor in Chief for all public company documents and marketing campaigns.
●	Created and managed the company’s marketing budget.
●	Developed a quality assurance program for designer and model homes.
●	Attended trade shows and client meetings to increase brand awareness and build relationships with prospects and partners.
●	Planned and executed all company events, including VIP partner events, customer education, and full-scale vendor family events.
●	Negotiated with outside vendors.

Marketing & Sales Manager

Executive Assistant to VP of Sales & Marketing

If you’re ambitious but feeling stuck in your career, let me help you navigate your next steps. 

I reached the c-suite as Chief Experience Officer on the leadership team, and I now use my experience and knowledge to coach others the leadership skills and strategy it takes to climb the ladder. 

After transitioning from teaching into corporate, I earned 7 promotions and made 3 pivots over 12 years across multiple companies and industries. 

It’s not because I’m more amazing than the next amazing person; it’s intentional and strategic. I can help you do the same! 

Building your knowledge around the pillars of leadership is my passion! We’ll work on positioning you to move on up - or move on out. But either way, you’ll become seen and appreciated for your gifts. 📈 

My background gives me a unique perspective to help you!
✨ C-level Executive 
✨ Hiring Manager & Coach 
✨ Corporate Trainer/Coach
✨ Agency Recruiter
✨ In-house Talent Acquisition 
✨ Executive Assistant to the VP of Sales & Marketing
✨ Teacher

I started my business, Executive Empress, in Feb 2022. Two years later, I resigned my corporate job to spend full time in my business working on my coaching passions. 

My business combines my talents in Executive Coaching + Executive Recruiting

- - - - - 
For Businesses Only:
As an Executive Recruiter, I partner with companies to hire top management and leadership candidates. 

Who better to hire executives than an executive with experience recruiting. hiring, and running a business?


About Me:
I'm a passionate executive with a wide range of industry experience. I've been a leader within startups going through massive growth, and a change agent within well-established organizations. 

Every experience I provide is elevated, red carpet, concierge-style. 

www.ExecutiveEmpress.com

Lisa Dean

Telehealth Internship

• Telehealth data visualization for platform aiming to improve health and lessen isolation among seniors.
• Collaborated with interns based in Tunisia, UAE, Egypt, India, and the Dominican Republic.

SKILLS: Python, JavaScript, HTML, MongoDB, NoSQL, Figma, Visual Studio Code, GitHub

Full-time Graduate Student Information Systems

HealthEquity

Identified gaps in the electronic transfer of data, worked on solutions during system integrations after a company merger with 14 million Health Savings Accounts.
 
• Daily monitored files processed and troubleshoot issues affecting receipt of external client files using SFTP.
• Mitigated failed data transfers: identified conformity to C++, RegEx, and flat file format, interfaced with internal/external non-technical stakeholders regarding errors.
• Maintained data integrity using SQL scripts to combine duplicate partner accounts created when incoming data did not link to an existing account.
• Implemented data quality initiative after identified new application program interface (API) created after a company merger, was omitting notification of some data errors, established work around til remediated.
• Continuously monitored database, ensuring timeliness of data transfers by addressing slowdowns and stoppages, ensuring millions of lines of data loaded to the database.
• Daily reporting looking for partner biographical data files failing to load and ran scripts to push files thorough; Monthly statistical reporting showing status of Service Level Agreements (SLAs) regarding timely transfer of data.
• Partnered with technical stakeholders on SFTP team and Site Reliability Engineering (SRE) team to triage data flow issues.
• Engaged with internal/external stakeholders regarding data issues and data solutions communicating in non-technical terms.

SKILLS: SQL Server, SQL, JSON, XML, JAMS, FTP/SFTP, RegEx, ServiceNow, Confluence, ETL, EDI

Data Solutions Analyst - Data Integration Services

Intermountain Health

IT at the largest healthcare provider in the Intermountain West, kept data secure through IT audit of enterprise resource applications (ERP) for Sarbanes-Oxley (SOX) compliance of data governance controls.   

• Implemented process improvements: automated Excel reporting using VBA, improving productivity, saving time and money; created SQL scripts to expedite data reporting.
• Protected data quality through audit of enterprise applications, verified version control, user access, and if system security controls were working.
• Daily JIRA, ServiceNow, Oracle, change management reporting, interacting with technical managers ensuring changes approved before implementation as part of an Agile framework.
• Collaborated with software developers securing documentation existed between test and prod environments, confirming changes not implemented without proof of testing.
• System configurations when onboarded contractors.
• Communicated with non-technical stakeholders—internal and external auditors.
• Data visualizations using ServiceNow and Excel for quarterly/annual IT Audit.
• Generated comprehensive procedural documentation, bolstering compliance with industry data protection protocols, minimizing data breaches.

SKILLS: SQL, ServiceNow, JIRA, Confluence, CRM, PeopleSoft, Agile Methodologies, Workday, Excel, Oracle EBS, ERP, SOX IT Audit, Internal Controls, Change Management, Security Compliance, Risk Management

Quality Assurance Assistant - Business Apps Technology - ERP

Background in financial services, data systems, healthcare IT, and social services that brings value to individuals and our communities.

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Lisa Dean

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